FocalAgent Ltd Reviews 240

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the professionalism, friendliness, and efficiency of the staff. Consumers appreciate how easy it is to arrange appointments and the punctuality of the photographers. People also value the staff's respectful and considerate approach, particularly their willingness to accommodate individual needs and preferences. The booking process is smooth and convenient, with clear communication and helpful reminders. Reviewers are impressed with the quality of the photographs and floor plans, noting how well they capture the best aspects of their homes. The company's ability to provide a quick turnaround and make the entire process stress-free is also highly valued by consumers.

Based on these reviews

Rated 5 out of 5 stars

The photographer was on time for our appointment. He was very pleasant and respectful. He showed us all the photographs he had taken and asked if we had any special photos we would like. Beautiful pho... See more

Rated 5 out of 5 stars

Absolutely fabulous David was a super amazing guy. I cannot recommend David enough. He was super kind and patient, he even helped move things around so we could get better pictures. Five stars i... See more

Rated 5 out of 5 stars

We had a great experience working with Rob. He was highly professional, flexible, and made himself available at a time that was most convenient for us. Rob was respectful of our home, taking great car... See more

Rated 5 out of 5 stars

The photographer contacted me promptly and kept me informed of time of arrival by text. He was very professional and respectful. Iiked that he put covers onto his shoes without being asked. He was v... See more

Rated 5 out of 5 stars

Henry fitted us in at very short notice. He arrived punctually and was extremely courteous. He was very clear in communicating what he needed moving out of the way in order to get the best results. We... See more

Rated 5 out of 5 stars

Antonia, arrived on time, in the worst weather She came in, had a brief conversation about what she is going to do. We hardly knew that she was in the house. Very polite, friendly, whilst still mai... See more

Rated 5 out of 5 stars

Stuart was really very helpful when he came to see us. Very friendly and considerate. We have no hesitation in recommending Stratton & Creber to anyone who wants to sell a property.

Rated 5 out of 5 stars

Levi came to take some photographs of my house to enable me to put it up for sale. He was prompt at time keeping; very friendly and professional and put me at ease whilst he went around my home takin... See more

Company replied

Rated 5 out of 5 stars

Marchin our photographer was great! He explained the process, was efficient and then showed me the unedited versions of the images and the floor plan. Recommended.

Rated 5 out of 5 stars

Very professional, Jennifer lovely lady who came to take the photographs, very respectful and polite. Very quick made the whole process easy.

Rated 5 out of 5 stars

Being able to discuss what I needed Robert returned to photograph my property for a second time after a few alterations had been made, nothing was to much trouble

Rated 5 out of 5 stars

The photographers who came to take pictures of my home were professional, respectful, and efficient. They arrived on time and made the whole process feel smooth and organised. They paid attention t... See more

Company replied

Rated 5 out of 5 stars

Jack came to take some photos for our house to go onto the market, he was very friendly, professional and efficient. Took him not longer than 20 minutes to do the whole house and the images looked bri... See more

Company replied

Rated 5 out of 5 stars

Used Focal Agent to take photographs for a house sale. Chris who came was brilliant. Punctual, friendly and made me feel at ease straight away. He clearly knew the way to document the best of the... See more

Company replied

Rated 5 out of 5 stars

Robert arrived on time and ready to start. He worked quickly and very professionally. He was pleasant and polite in all our interactions. He explained everything he was going to do before he started.... See more

Company replied

Rated 5 out of 5 stars

Service requisitioned to photograph my house to put it on the market. Mutually convenient appointment day and time was easy to arrange via a link and reminder updates provided. Direct contact number... See more

Rated 5 out of 5 stars

very good company very friendly staff. and Excellent service.I would recommend to anyone. Thank you.

Rated 5 out of 5 stars

Were quick to make an appointment, which was confirmed by text/email; there was a reminder text and a phone call to let me know what time the photographer was arriving. It didn't take long to deal wi... See more

Rated 5 out of 5 stars

Our photographer David was extremely helpful in suggesting the best ways to show off our rooms and home. He was very experienced in doing his work.

Rated 5 out of 5 stars

Sean was amazing! ●Highly Recommend! ●He was very friendly 😊 ●Very professional! ●Very thorough! ●Very knowledgeable! ●He even asked if he should take his shoes off 🥰 Thank you Sean Denny x

Rated 5 out of 5 stars

Tom came out yesterday to photograph our property and was a pleasure to work with - friendly, knowledgeable and efficient. Would highly recommend

Rated 5 out of 5 stars

A very personable employee, Adam Dale was absolutely brilliant during a difficult stage in my life. Top marks for Adam, he did his best given the situation & you’d best keep him on & give him a pay ri... See more

Company replied

Rated 5 out of 5 stars

Dave was such a lovely guy. Very polite showed me all the photos he was taken asking me if there is anything I wanted him to do and was giving me ideas of things I could do and recommending things ,... See more

Rated 5 out of 5 stars

The photographer was on time, and explained everything really well. We left him to measure the rooms and take the pictures, if he thought we could change anything he let us know and gave us time to... See more

Rated 5 out of 5 stars

Paul was the photographer who took pictures of my house 🏠.He was lovely and very professional.Would definitely recommend him to anyone.

Rated 5 out of 5 stars

Deborah came to our house today to take photos and a 360 video as we are putting our house on the market. She was punctual and professional. She was also mindful of my husbands disability and worked r... See more

Rated 5 out of 5 stars

I contacted my agent and instructed them straight away and the focal agent from Piers photography in Buckinghamshire came out within 24 hours and returned the photographs within the same day with a qu... See more

Rated 5 out of 5 stars

John turned up on time, was friendly and obviously knew what he was doing. He also had the patience to humour our dog who was desperate to play frisbee with the visitor. The photos have turned out r... See more

Company replied

Rated 5 out of 5 stars

The appointment time for photographs of our house was agreed by us a few days in advance. Ben was punctual, very professional and friendly. He explained what and how he would work. Very pleased with h... See more

Rated 5 out of 5 stars

A swift and efficient service, a floor plan and all relevant photos of the house were created with no fuss. Mark is very professional and friendly and entirely unobtrusive in his style and approach.... See more

Rated 5 out of 5 stars

Mark was extremely professional and had a warm and friendly personality. He explained his course of action and demonstrated his wealth of experience whilst photographing my home to aid its sale.

Company replied

Rated 5 out of 5 stars

The gentleman that came out to take photos of my house was absolutely amazing so professional and helped me place things in the right area.

Rated 5 out of 5 stars

Zak the photographer was very professional. He called to inform me of a slight delay and sought my approval. He was very encouraging and put my mind at ease.

Company replied

Rated 5 out of 5 stars

The photographer arranged the appointment effectively to meet my schedule and was on time for the actual appointment. From then on he was most Polite, courtious and most professional. Truly excell... See more

Rated 5 out of 5 stars

Our property photographer, Jeremy, was punctual, professional and friendly. We got our preferred date and time and the whole process was seamless. Would highly recommend FocalAgent.

Rated 5 out of 5 stars

The photographer arrived at agreed time. He was professional, very approachable, explaining what he was doing and why. He was welcome in our home.

Company replied

Rated 5 out of 5 stars

The photographer exhibited a warm human touch, in a professional environment, that's very hard to come by these days. His conduct was very reassuring; thank you again.

Rated 5 out of 5 stars

The photographer arrived for the arranged appointment on time. He introduced himself and was friendly and helpful throughout and very professional.

Rated 5 out of 5 stars

Excellent service and very professional if you are looking for high quality photos or videos.

Rated 5 out of 5 stars

Didn't have anything to do professionally approach to what needed doing

Rated 5 out of 5 stars

Communication excellent and photographer amiable and friendly. Explained process before commencing and appeared to be very professional Made the visit quite easy

Rated 5 out of 5 stars

Very professional approach. Respectful towards my choices. Professionally presentable Gentleman with a smile. Thank you.

Rated 5 out of 5 stars

I recently had the pleasure of working with Richard as my focal agent, and I can't say enough good things about my experience. He was incredibly professional and instantly made me feel comfortable.... See more

Rated 5 out of 5 stars

Sean was wonderful ! I was nervous all day, cleaning everything and trying to get everything ready for photos! but for feedback, immediately upon meeting him, I felt at ease, he managed to get so... See more

Company replied

Rated 5 out of 5 stars

Jacon came to do our photos for a house sale. He was very polite & thoughtful throughout and made sure we weren’t disturbed too much by what he needed to do. He took the time to check each room was s... See more

Rated 5 out of 5 stars

I have never seen or experienced any estate agents who works out the property or house in terms of valuation done, house plans and photographs of particular properties. I am looking forward to the... See more

Rated 5 out of 5 stars

The photographer who came to my home today was excellent — very efficient and clearly knew what he was doing. He worked quickly but paid attention to detail, making the whole process easy and stress-f... See more

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Company details

  1. Photography Service
  2. Aerial Photographer
  3. Photographer

Written by the company

5* rated property photography and visual content that helps your property stand out online. We’re the UK’s leading online marketplace delivering amazing value visual content for agents who want to stand out, win more instructions, sell / let more properties and get the best price for their clients. When a property has a FocalAgent marketing pack, it is: 39.4% MORE LIKELY TO COMPLETE: 1.63% HIGHER SELLING PRICE: Data from the whole of 2022 including 2,331,408 properties. Data compiled and externally verified by Twentyci


Contact info

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

Our amazing experience with Rob at Focal Agent

We had a great experience working with Rob. He was highly professional, flexible, and made himself available at a time that was most convenient for us. Rob was respectful of our home, taking great care while inside and ensuring nothing was disrupted. He captured all the necessary information and photos efficiently and without any inconvenience to us. Throughout the process, Rob was warm, interactive, and easy to communicate with. We truly appreciated his approach and would gladly recommend him.

October 16, 2025
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Rated 5 out of 5 stars

Brilliant photography, delightful photographer.

The photographer was on time for our appointment. He was very pleasant and respectful. He showed us all the photographs he had taken and asked if we had any special photos we would like. Beautiful photographs of our home, great photographer.

October 14, 2025
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Rated 5 out of 5 stars

Very professional

Very professional, Jennifer lovely lady who came to take the photographs, very respectful and polite. Very quick made the whole process easy.

October 10, 2025
Unprompted review

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