A great choice of meals you can select from your armchair. No trawling supermarkets, no lugging heavy shopping bags, fresh produce, delivered to your door.
October 3, 2025
Unprompted review
Reply from Green Chef UK
Hi Helen,
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
The photographer contacted me promptly and kept me informed of time of arrival by text. He was very professional and respectful. Iiked that he put covers onto his shoes without being asked. He was very polite and pleasant.
The recipes are internationally delicious!Very healthy, quick and easy to prepare. I take them with me when away in my motorhome for easy of preparation. I wish one could select more than one category though, so, Vegan Vegetarian AND below 650 calories for example.
July 8, 2025
Reply from Green Chef UK
Hi Helen,
Thank you so much for your kind words – we’re thrilled to hear you're enjoying the recipes! It’s fantastic to know they’ve become a go-to option while you're traveling in your motorhome that’s exactly the kind of convenience and nourishment we aim to provide.
We also really appreciate your suggestion about selecting more than one category, like Vegan and under 650 calories. That’s a great idea, and we understand how helpful it would be for planning meals that fit multiple preferences. We've passed your feedback on to our development team, as we're always looking for ways to improve your experience.
Thanks again for taking the time to share your thoughts. Wishing you many more delicious and easy meals on the road!
And if you’ve got more questions, feel free to reach out to our friendly team here: 🔗 https://www.greenchef.co.uk/about/contact-us
Liked pick up from home and great communication except they did not say they might be ( and were not) able to return vehicle to me. A bit pricey for work quoted on top of service
July 7, 2025
Reply from Servicing Stop
Customer feedback is extremely valuable, as it helps us to understand how customers feel we are performing, so thank you for taking the time to leave us a review Helen, we will be sure to look into the points that you have raised.
Came out to give quote, £350! But as it was urgent I agreed. Work was done but within 2 hours the door broke again and I narrowly missed being seriously injured as it came crashing down. Tried to contact via all mediums on their site and could only get through to unhelpful Autobots. Eventually tried from a different phone and got through straight away. Once a job is done they direct all calls from that number to A I. Reported to Trading Standards. Vastly overpriced. A different repair company attended same day and showed me the problem Wudhus should have spotted. Explained that door would keep breaking unless this was fixed. Price of job...£140 I've raised a complaint with customer services in Mansfield...let's hope they pay up.
June 19, 2025
Unprompted review
Reply from Garage Doors Fixed (GDF)
Good afternoon Helen
We are sorry to hear about your experience and the distress caused by the issues with your door. Your safety is our utmost priority, and we are truly relieved to hear that you were not injured.
We sincerely apologise for any difficulties you encountered when trying to reach us. We understand how frustrating it must have been to feel unable to get through, and we are reviewing our communication systems to ensure that all customers can easily contact us when needed.
Regarding the repair, we are very sorry to hear that the issue was not resolved to your satisfaction and that it caused further problems.
To assist us in resolving this matter as quickly as possible, I have requested some further information so that I can locate your booking. If you would kindly oblige, I will liaise with the team and the technician who attended your property to ensure a full review is carried out.
Addition: I've had a conversation with Scott our technician who did advise on the day of the visit that our locking straps were different and came within safety device, but it was accepted to proceed with the work as you informed him you were selling the house. Scott then installed four locking straps and there was only originally three. I will be sharing your comments with our customer service team shortly who will pick this up in due course.
Good communication from customer service re.visit and from engineer re.time of arrival. The engineer listened to my issues and was professional and thorough. The repair was carried out in under an hour and appropriate contact numbers left in case of further issues.
The items I ordered were OK but the length and fabric unsuitable. Please can you show photographs of models size 16 for your clothes. It's very hard to picture ourselves as a 12 and the items look very different.
Simon always communicates well even when under pressure with his deliveries. He is helpful and courteous. Compost is of good quality. Shame about plastic bags but can be recycled as weed suppressants at base of raised beds under the compost. Will always use Midlands Compost!
April 11, 2023
Reply from Midlands Compost
Good Morning Helen,
Thank you so much for taking the time to leave us a review and an amazing one at that.
Plastic Bags are something we are very keen to get away from, but at present this is proving difficult, we have been in contact with one of out suppliers and this is something we may be getting close to finding a solution, however this will likely be next year at the earliest, we also don’t want to lose the 3 for £10 offer that we have had running since day one as we feel this would lose a lot of our customers.
The recipes don't always look or sound very appealing and there needs to be more choice. As a vegetarian, too many tacos, tortillas, quesadillas, black beans ( although these are all very tasty). Becomes very samey samey. It is a bit pricey but make use of their offers! BUT Once you have COOKED the meals, they ARE surprisingly delicious so persevere. I have no issue with quality and freshness of any items only that sometimes the wrong recipe cards are in the box or not there at all but it is easy to find the recipe on their app. Plus you do not have to worry about shopping. Another issue I have is the polythene bags and insulating liners;Could be more eco-friendly but no worse than any supermarket. It is such a pity that they don't cater for SINGLE people and actually they have missed a trick because they are MANY singletons out there.
October 29, 2021
Reply from HelloFresh UK
Hello Hellen,
Thank you for leaving us a review, we really appreciate your feedback.
It's so disappointing to hear this as we work hard to put together a great range of recipes for our customers. We also understand that not every recipe is to everyone's tastes and may appear similar, and the Recipe Development Team is always keen to take on customers' comments so we encourage you to rate the recipes on our site so our team can work on improving the recipes in a way you’d like to see them change.
Even though the recipes for your selected meals can be found in your online account via the app, or even downloaded from our website, we appreciate it may be easier to have the recipe cards already at hand and we're sorry for any inconvenience this may have caused. It's important that our Packing Team is notified to ensure we're not making the same mistakes again.
For this reason we encourage you to contact our Customer Care Team who will be able to help. You can reach our Customer Care Team by following this link to our contact options: https://www.hellofresh.co.uk/contact-page/
Google searched a charger for my mobile phone and given the minefied of choices OnBuy.com took me directly to the right one and showed clear images. Easy to navigate. product delivery was swift. Arrived in great condition. Very pleased.
