Superb Customer Service
On a personal note I wish to acknowledge the excellent service that you have provided for us. We have used Travelbag on a number of occasions before and have always been very happy with the service provided.
This time though, you have proven to be a particularly outstanding representative and ambassador for your organization. You are an absolute professional who is very clearly prepared to go the extra mile in order to deliver excellence. You have a perfect balance of professionalism and friendliness, underpinned with a very obvious expertise in your field.
During my enquiry and contact with you, I have presented you with numerous options and permutations of holiday ideas and despite the work involved at your end, you have been not only highly efficient, but patient, cheerful and endlessly helpful and positive.
In fact to be honest, this was simply a vague enquiry in to possible trips that we were not overly committed to undertaking. Following your guidance, enthusiasm and knowledge base, we are now booked up for a wonderful trip that we are very much looking forward to.
We will most definitely seek you out for any further holiday trips- so apologies for that !!!
Thank you again for your skill, efforts and diligence in organizing this holiday on our behalf
Kindest regards and with many thanks
Lesley-anne
March 24, 2021
Unprompted review