Cheryl Clarey

Great! Very friendly but professional. Could not recommend enough.

Great, on time and kept up to date on delivery. Gentleman was nice and polite

Had a few hiccups along the way but the customer service lady was very helpful and understanding. Great service!

We stayed at Tattershall lakes for the Rock The Lakes weekend. We were really looking forward to it as we had heard such good things. Our party included three disabled people but as they had a disabled section we thought that isn’t an issue as they’ve made provision for this. The first obstacle we had was the lack of notice for changing the entrances. Security actually opened the door and said we had to go to the other entrance and refused to let us in; now that is not a problem for me as I’m on a mobility scooter but for one of our disabled people who has a crumbling spine this is not great at all. We then realised we had forgotten our disability wrist bands which had been issued so asked at reception if it’s possible to have them replaced; they refused so we had to go all the way back to where we were staying which was the furthest area away from the reception. I do understand that forgetting our wrist bands is not their fault but they did say they could replace them if needed when we collected them so we didn’t think it would be any trouble.
After getting through the crowds of people, tackling the disabled lifts and doors that do not open by themselves we found the disabled area. It was good viewing and there was a bar close by, for the toilets you had to tackle the lifts or take the stairs, however the disabled toilets were being used as a males toilet due to the men’s being out of use.
On the first evening we had owners of caravans/lodges causing problems as they had not made provision and wanted to be where we were, the hired security were great but couldn’t stop these owners from filming us. One particular owner created so much Away Resorts shortened the disabled area so they could get in too. We felt really intimidated.
I rang the reception the next morning to make them aware and was very hopeful they would talk to these owners when they came in that day with their videos to say this was not acceptable behaviour but I was wrong; “thank you for making us aware that our owners are not happy, we will have to relook at this”. After that I was very anxious how the second day was going to go as it had not been just one owner, there had been five or six. We arrived at the area to find we had been moved into the corner where you cannot see the stage properly or the screens; this was very upsetting. We were all amazed that people could be treated this way. We even had two of the owners from the night before point and laugh. When we complained to the manager we were told they would try and move us across a bit but later on; this never happened.
Day three
The area remained where it was in the corner and out of the way so everyone else could have a wonderful time. The hired security were no longer there either.
The times of the entertainment were altered to what was on the itinerary so we missed part of one of the acts.
On leaving we planned to go to an undercover area and have a seat to breakup the walk only to get to the gate and be told (Away Resorts Security) it is closed and had to go to the main entrance; now this may seem like a minor thing but it would take a fully able person ten minutes to walk this. We tried to appeal to their sense of humanity but there wasn’t any. By the time we got to the main entrance the person with a crumbling spine was in so much pain. She complained again to the security guard (Away Resorts security); he was not fazed at all, however on leaving the entrance the security person mocked the disabled person to an owner (we know this by their conversation) laughing at us and the discomfort they had caused.
Food left a lot to be desired. The ribeye steak one had gristle throughout it and the other had two massive lumps of fat (1/4 of the steak was fat) the rump steak came out burnt, dry and lukewarm, none of the chips ever came out hot. Everything else was passable e.g burgers, pizza. We all ate separately as none of them came out together.
I have to say I have never come across a holiday park so blatantly disablist in my life. Previously I had been looking at other Away Resort holidays but I will never go again to any of them.
I am an owner on a different holiday park and the other owners there would never treat me or other disabled people the way we were treated. I have never come across so many entitled, selfish people all in one place as I did here. If you or your party are disabled stay away. If you have any morals stay away. This place is not good. The wildlife and dogs were treated better than we were.

We stayed at Tattershall lakes for the Rock The Lakes weekend. We were really looking forward to it as we had heard such good things. Our party included three disabled people but as they had a disabled section we thought that isn’t an issue as they’ve made provision for this. The first obstacle we had was the lack of notice for changing the entrances. Security actually opened the door and said we had to go to the other entrance and refused to let us in; now that is not a problem for me as I’m on a mobility scooter but for one of our disabled people who has a crumbling spine this is not great at all. We then realised we had forgotten our disability wrist bands which had been issued so asked at reception if it’s possible to have them replaced; they refused so we had to go all the way back to where we were staying which was the furthest area away from the reception. I do understand that forgetting our wrist bands is not their fault but they did say they could replace them if needed when we collected them so we didn’t think it would be any trouble.
After getting through the crowds of people, tackling the disabled lifts and doors that do not open by themselves we found the disabled area. It was good viewing and there was a bar close by, for the toilets you had to tackle the lifts or take the stairs, however the disabled toilets were being used as a males toilet due to the men’s being out of use.
On the first evening we had owners of caravans/lodges causing problems as they had not made provision and wanted to be where we were, the hired security were great but couldn’t stop these owners from filming us. One particular owner created so much Away Resorts shortened the disabled area so they could get in too. We felt really intimidated.
I rang the reception the next morning to make them aware and was very hopeful they would talk to these owners when they came in that day with their videos to say this was not acceptable behaviour but I was wrong; “thank you for making us aware that our owners are not happy, we will have to relook at this”. After that I was very anxious how the second day was going to go as it had not been just one owner, there had been five or six. We arrived at the area to find we had been moved into the corner where you cannot see the stage properly or the screens; this was very upsetting. We were all amazed that people could be treated this way. We even had two of the owners from the night before point and laugh. When we complained to the manager we were told they would try and move us across a bit but later on; this never happened.
Day three
The area remained where it was in the corner and out of the way so everyone else could have a wonderful time. The hired security were no longer there either.
The times of the entertainment were altered to what was on the itinerary so we missed part of one of the acts.
On leaving we planned to go to an undercover area and have a seat to breakup the walk only to get to the gate and be told (Away Resorts Security) it is closed and had to go to the main entrance; now this may seem like a minor thing but it would take a fully able person ten minutes to walk this. We tried to appeal to their sense of humanity but there wasn’t any. By the time we got to the main entrance the person with a crumbling spine was in so much pain. She complained again to the security guard (Away Resorts security); he was not fazed at all, however on leaving the entrance the security person mocked the disabled person to an owner (we know this by their conversation) laughing at us and the discomfort they had caused.
Food left a lot to be desired. The ribeye steak one had gristle throughout it and the other had two massive lumps of fat (1/4 of the steak was fat) the rump steak came out burnt, dry and lukewarm, none of the chips ever came out hot. Everything else was passable e.g burgers, pizza. We all ate separately as none of them came out together.
I have to say I have never come across a holiday park so blatantly disablist in my life. Previously I had been looking at other Away Resort holidays but I will never go again to any of them.
I am an owner on a different holiday park and the other owners there would never treat me or other disabled people the way we were treated. I have never come across so many entitled, selfish people all in one place as I did here. If you or your party are disabled stay away. If you have any morals stay away. This place is not good. The wildlife and dogs were treated better than we were.

Everything was great. I was looking for something specific so rang the helpline, they informed me what to look at and where to go to see it.
Arrived at the shop and was shown to the item, given all information and options. They were very helpful, couldn’t ask for better service. Thank you

Great! The gentleman is always very helpful

DO NOT BUY! I would not have given a star if I could have picked but it was the least I could give.
I have been an owner at Hoburne Cotswolds for about five years now but have been going to this site for 30+ years and boy what a change. Staff bullying and belittling you (managers) and pick on people who are vulnerable. Hoburne promise lots and give nothing; 10 year warranty on decking but when there is a fault you cannot get hold of anyone and when eventually when you do (took a year) they do not fight for you with the supplier company (which they hire to do the work etc).
Then there is the safety aspect; not enough lowered curbs for disabled; try to get something done and you get nowhere. All I get told is you have to pay for that or it will have to be next year as we have missed it this year and all work has been completed, thus restricting access everywhere. Wrote to head office twice; they do not do anything, just send the letter to the site, which as you have probably realised do not do anything.
Very limited CCTV. Most owners have brought this up over the years due to damage done to cars and peoples property (numerous) and now the wildlife and it is still the same; their attitude is that if they put CCTV up all over the site it makes the site look unsafe to visitors although owners are allowed to put up their own which they do and what does that say about the site if owners are being pushed into paying for their own CCTV just to try and keep them and their things safe.
My daughter was stalked by another owner and security was called but it was not documented and the man involved was not even pulled up for it let alone anything else.
Someone tried to steal my dog.
My dog has been attacked by other dogs on no less than four occasions (different dogs attacking).
Someone tried to steal one of our push-bikes- the manager just said well what do you expect it’s a Carrera.
I could go on but these are the main issues that have affected my family and myself over the last few years.
You try to sell your caravans (I’ve been trying for two years) to get out but Hoburne won’t buy them back so you are left with paying the ground rent for a Caravan/s you do not want to use as you do not feel safe, they will not promote your caravan to sell it for you as they just want to sell their caravans.
It is not a tranquil haven at all, do not get pulled into their web of deceit.

Really good quality, very warm and great designs. What more can you ask for? Fab!

Delivery people very nice and everything arriving on time

Very helpful customer services. Only negative is trying to find the correct phone numbers if there is an issue, however once you get it then they are great.

I bought my scooter Elite during lockdown (July 2020), thus it didn't get used and after lockdown it wasn’t used much because I was one of the vulnerable so 18 months after buying it I am using it only to discover it tips backwards on any incline. If it wasn’t for my daughter and strangers I don’t know where I would be. I contacted the customer services today for them to offer me a part exchange only. I told them that I felt it was not fit for purpose and it was dangerous but they were insistent they could only do a part exchange. How can anyone throw good money after bad. I’m not giving them a penny more. In my opinion they are swindlers that prey on disabled people. Awful company.

In response to your reply. The scooter has almost tipped over on no less than four occasions. The slopes were meant for mobility scooters and wheelchairs. In fact one occasion was at an Airshow with only a slight raised area going from the grass to a flat area with a raise of about 4-5 inches maximum and again strangers had to catch me. This is my third mobility scooter (all folding) and I have never had this issue before. I have spoken to your company on three occasions and no one wants to help at all unless I buy another scooter from you.