David's Bridal Reviews 707

On January 26 my friend and I walked into David’s bridal and was greeted by Julie W. She was very helpful, friendly and kind. She went out of her way held the dress up and modeled for my us so we could take a picture of the dress to send to my niece. If I could give them a 10 I would yhank you julie

I ordered my bridesmaids dresses from David’s bridal. They sent the complete wrong style and colour for one of the dresses. As an international customer I can’t use the customer service number and 3 emails later no reply about their stuff up!! I can’t refund as over the 30 days and I can’t exchange as over the 60 days by the time it arrived. I had to get it sent to my brother in Texas and then posted to Australia. It’s their error and I have to cop a loss of $170. My order cost over $1000 and now I’m stuck with a dress I can’t use and have to risk ordering again from a company that is incompetent at posting purchased products and doesn’t respond to their emails. Poor customer service. I wouldn’t buy from them again.

The customer service was great. The only reason I would recommend using David's Bridal is because they make you pay for alterations before the alterations are completed. Also, the amount of the alterations was more than my dress. I haven't ever been anywhere that this has been the case

I joined my daughter in law to be pick up her dress Monday in Newark, Delaware. The salespeople are so kind, anxious to assist, and show much excitement for the bride. The alteration Manager, Priya really shined. Priya was so helpful and patient with all our questions about alterations needed to make the dress fit perfectly. She went over all costs so there would be no surprises later. We were grateful for Priya during our visit.

My Mom and I visited David's Bridal in Morrow, GA on 11/13/2024. The Manager, Paige was absolutely phenomenal and had the best personality. The gal at the counter was Deandra and she was also very sweet. We were thankful for their positive attitudes and "can do" attitude. I would recommend this store!

I was in David's on Wentworth in hamilton and was helped by Kayla. I need a walker to help me. She asked me the questions to get to know what I wanted and we picked out about 6 or 7 dresses, from a large variety. And they had my size 24. She made sure to be there to help with my zipper or anything else I needed. She was very plesent,and patient, I take a bit longer dress and move around. She and everyone there made me comfortable. I appreciate the time Kayla took with me. Thank you

My wife bought her wedding dress here. We do NOT recommend using David’s bridal! Let’s start here: This was a simple hem and add buttons to bustle the dress. Nothing was being taken in, nothing taken out, nothing added and nothing taken off the dress. She was told that they need 4 weeks to do any alterations to the dress. Our wedding date is October 26th 2024. She brought her dress to David’s bridal on September 21st 2024 and was told it will be ready to pick up October 19th 2024, exactly 1 week before our wedding. To start off they had charged her 2 additional rush fees even though she had brought the dress in with plenty of time (the pick up date was exactly 4 weeks after she had dropped it off). That was before she had even left the dress there on sept. 21st. October 19th comes around and her appointment to pick up the dress was at 11:30am. Keep in mind that we live 1 hour from this location. At 11:24 am (only 6 mins. before the appointment that had been set up 4 weeks prior!) they had called MY phone(not my wife’s) and explained that the dress was not ready and they needed more time. Completely unacceptable. First that they had called me and not my wife. Second that they had called only a mere 6 minutes before the scheduled appointment. I had to call my wife who was only a few minutes from pulling into David’s bridal parking lot and explain that they had called me and said it was not ready. She proceeded to go inside and speak to them in person and explain that they had called the wrong number and that she did not have any other day to come back as she is running her own business and has more wedding details that needed to be taken care of. So they had told her to come back around 4:30 -5:00pm. After an hour long drive home she decided to call them just to be sure that it was getting both the hem and buttons for the bustle done, she said yes and then proceeded to ask her to push it back another hour and come back between 5:30-6:00pm. 5 pm rolls around and she calls them to be sure that it is either ready or will be ready by the time she gets there as it is an hour drive and she did not want to get there to wait around for them to finish. They said “yes it is ready to be picked up.” Another hour in the car and she finally has the chance to put the dress on to make sure everything was good. As my wife was observing the dress she noticed that there are pins still in the dress, they had forgotten to sew an entire section, so they dress wasn’t even done and we had to sit there and wait for them to sew up the last section.
Between the miscommunication and them not having the dress anywhere near done in the 4 weeks they had it, it seems like they hadn’t even touched the dress until the day of pick up. It had seemed as if they had forgotten it in a back corner until they saw they had an appointment for pick up and then tried to scramble to come up with excuses as to why it wasn’t done. All in all they dropped the ball and then tried to play it off as if they hadn’t. The manager did refund the $100 in rush fees ( that shouldn’t have been charged in the first place) and then also refunded an extra $150; only a partial refund of the simple alterations, but with all the aggravation and chaos it cause in our day a full refund should have been issued, especially because it was entirely their fault.
After all of this we would never recommend David’s bridal to anyone. David’s bridal you have failed us…

Very disappointed with a recent call to customer service. We had a decent experience at the store 2 weeks ago trying on wedding dresses with my daughter. She picked 3 she liked the best and we scheduled a visit for 2 weeks later to make her decision. When we went back, we again had a good experience and ended up ordering the dress. I mistakenly did not look at the receipt until the next morning because of the excitement of her finding her dress and realized we had been charged an extra $250 for the dress. When I called today they told me there was a corporate price increase the night before our second visit. I asked if they would be able to honor the original price since it had only been 2 weeks and I had a copy of the original price tag. I was told that corporate said they would not honor any pricing before the increase which is very disappointing with such a large price jump!

I would give zero stars if I could. I ordered my dress and was sent home only to discover later that the dress had unsown seams. It was discovered by my tailor during my fitting. I don't live near David's Bridal in Roseville but their ONLY solution was for me to bring the dress back to them to fix, not a store credit, nothing. I already asked my tailor to fix it due to time because we were doing the fitting when it was discovered. When I called the store to let them know what we found, no reasonable solution was offered. It is hours out of my time to run back and forth. I have photographed the back of the dress with the gaping hole. You can see that it was never sown, not that I had ripped it. I almost never write bad reviews. In this case, I would recommend you look elsewhere for dresses if you have any reason to expect good customer service! I spent nearly $1,000 with them.

BE AWARE! They say you have 7 days to return. My daughter changed her venue so she changed her dress. We bought a vail Saturday 9/7. We went to return it Saturday 9/14 and they said she could not return because it had been EIGHT DAYS??? This was a $200 vail, which is alot of money. I just worry this may happen to someone with a $1,000 dress. The manager was SOOOO RUDEEEE about it as well. I wish I could upload photos. She BOLDLY highlighted the 7 day return policy on every receipt we had that day. I’m not sure what calendar they use but my entire 50 years on this planet a week from Saturday is Saturday.?? I couldn’t believe it. We went from finding a beautiful dress and being excited about that… that process was painful as well for the record. I got scolded for looking for a dress she had tried before to try again and was told I couldn’t touch the dresses again. I guess you can touch them when u get there to pick 3, but DO NOT touch after that. They could not find the dress we wanted to see again. They said it would be on their tablet in her profile, it was not. They had dresses on there that we had never seen before though… ?? So since I was not able to go grab it, we were not permitted to try it again… our experience the week before was WAY different, we had Kat and she was AMAZING and made it a fun and happy day. She was not available the 14th and it was a stressful experience. We didn’t get to see all the dresses we wanted and then had to argue that 7 days was not 8 days. She bought the dress because it was perfect, but she decided not to get it tailored there or give any more business to them after being treated so rudely. We shopped at the Dayton Ohio location both times for reference. I’ve never been treated like I was a total idiot for not buying 7 days is actually 8 days. The manager was nasty..beyond nasty to us. My daughter left with her hands shaking and so upset on what should have been a wonderful memory…

I bought a bridesmaids dress online because I don’t have a David’s Bridal location that’s easily accessible to me. The dress was just a little too small. I initiated an exchange through the text feature. The exchange process was easy. The customer service was really quick and very nice. However, they never informed me (nor does it state clearly on the FAQ page) that I would be charged AGAIN for the second dress AND also pay for the shipping! “Placing a new order of equal or greater value” does not indicate to me that I would need to purchase another dress. I also didn’t have to pay for shipping the first time because I purchased a pair of earrings and I qualified for free shipping. Now I’m in the hole for $250 as I have to wait almost 2 weeks for my money to be returned from the first dress - which will be $14.99 less than I paid for since I had to pay for shipping to return it. It is deceitful to offer an exchange process but then make people pay so much money up front. Online buyers beware!

Ordered a dress in May they said it would be delivered early July, called many time to make sure it would be delivered on time, every time they said it would.. now we are in the middle of July and still no dress… their customer service is horrible and shipping is worse. They need to do better!!!!

My shopping experience was wonderful. The staff was really helpful. The dress I originally wanted was 15 weeks out and I didn't have that much time to wait. Kaitlin went through the system and started pulling dresses of the rack that were within my event date needs. She helped me find the perfect bridesmaid dress for me. This part was 5 ⭐️⭐️⭐️⭐️⭐️

The pick up is where the problems begin. The dress came in early. A young lady called and told me my dress was in and that I only had 5 days to pick it up. I told her that I lived in the central valley and could not just drop everything and come. I had an appt with the alterations dept on the 25th so to me it really made no sense to have to make two trips down within a week. Burbank is about 100 miles from Bakersfield and gas prices are still a little high.
I go down and pick up my dress and it looks like something you might get from TEMU. It was not what I ordered at all. I'm very disappointed. I call the store and the recommendation is to take it to my local cleaners and have them press the pleats back in the dress.
I shouldn't have to do that when I've paid over $200 for a dress. Very disappointed in the dress and service I received once the dress was delivered. I think they should have pressed the dress in the store before I picked it up. The dress I tried on had the pleats in it.

Update: My dress came in, I went to pick up in store and it was a used try-on dress that was shipped from another store. The dress had hair all over it, was dirty and damaged. The first manager Cali was kind but after I went to my car to get myself together she spoke with another manager Shantosha (or however you spell it) and her tune changed very quickly. At first they offered to have it cleaned, altered, and money taken off of the dress, then they backtracked and said that they were going to give me a bigger size than I ordered and I would have to pay for any alterations other than taking it in. I called customer service they literally repeated back to me what Shantosha said. I explained that I did not have time to get another dress because my fiancé is a Marine and we have time restrictions. I am completely heartbroken as a military family, I would have hoped they would have stuck to their word originally. I’m still waiting to hear back from the store manager.

Dress was very cheap, material awful. Tried to return it but they have a ridiculous system where you need to obtain a returns authorisation number - tried to do this via the normal route but it didn’t work, then I spent hours on chat to someone who I ended up emailing over the course of a few weeks before they stopped replying to me altogether despite me sending more messages. I also tried emailing their international email address - nothing. The dress cost £180 and I just want my money back. The kicker is every time you go to chat with their customer service robot it talks about how great their customer service is - what a joke!!!!

The return period is way too short and never clear enough. A week to decide a special occasion dress is a yay or a nay is too quick. Some people need to contact family members to help make important decisions... ESPECIALLY FOR ONLINE ORDERS. Stores have old technology (slow and problematic) and poor-quality stock.

My wife daughter and neighbors daughter just left the Danbury store. Out intention was to do 1 stop shopping and buy 2 dresses and be done. The woman at the dressing room was so uncooperative and rude. We’ve spent $600 in dresses in past years with great service.
My wife is super considerate and understanding and decided to leave. Good luck to you all.

The only David’s Bridal I would recommend is the one in Springhill, VA as they went over and above to help me with forgetting my dress for my son’s wedding. They found the same exact dress and size and held it for me. On the other hand, the place where I bought my original dress refused to even give me store credit 10 days after purchase even though I had both dresses and the original in the bag with the tags and both receipts to prove it was the same dress. The corporate number directs you to text rather than talk to someone. They promised to help me within 72 hours and I never heard back. So be very sure you like what you buy and whatever you do don’t forget your dress for an out of town wedding because they will do absolutely NOTHING for you.

Shopping for Mother of the Groom dresses. The sales consultant did not know a thing about the products available, nor have any suggestions about dresses. She did not understand the sizing of the garments. She thought a discount was applied to a pantsuit because the pants were missing. In actuality, the entire garment was on sale, and the pants were actually missing. Ended up ordering the pantsuit through the store to get both pieces. It took a manager to clear up the mis-information and get the pantsuit ordered. As I was paying for the pantsuit that was ordered, the sales associate wanted to "help me" place a 5 star review for her. Nice person, but totally incompetent or untrained.

Ten days later, I tried contacting customer service for an update on the status of the pantsuit we ordered in the store. Called the 844 number, and after many AI prompts, was told to text my problem to the text line, and then hung up on (I tried this multiple times throughout the next 48 hours that it took to get a text response, and had the same outcome). I texted mid-morning, got no response until 10:00 that evening (after I had gone to bed). One hour later, my case was closed because I had not responded. I texted again the next morning; got no response until 7:45 pm. Currently the garment is expected to arrive in the store in another week, and no, I cannot cancel it at this point in time. I have to wait for it to show up at the store, then return it. In the meantime, my credit card has been charged for the pantsuit. We will see when it actually shows up.
Customer service is NOT a priority.

I’d give a no star if I could. Only person in this experience that made it enjoyable was the stylist at my David’s bridal in Fort Worth. Absolute garbage from here on out. A lady that had no interaction with me whatsoever came up to me right after I was crying about “saying yes to the dress” to give me her business card for alterations. Interrupted my moment and memories for years to come with a sales tactic. I understand if you want the business but that was not personal at all. I go home and once I get money for the dress I buy it online. Huge mistake don’t ever buy online. March 28 they take the money out and it’s processing (money out of my account) dress supposed to be here April 5. April 9 I message because you can’t talk to customer service over the phone. . A person gets back to me through text HOURS later at 9pm and then again at 11pm when I messaged and was trying to solve this around 2pm. Eventually they ignore my messages so I message and restart process on fiancés phone. Now they respond. New delivery now it’s April 19. I had to move so many appointments for alterations. The day I tried contacting them they refunded the money I didn’t realize because I got paid that day. I budgeted as if the dress had already been paid. It’s April 16 and now I’m negative in my account. No warning on redoing or restarting transaction at all. Did not speak to anyone at all and can’t get into contact. I hate this place horrible experience. I need a refund or partial refund I will NEVER recommend this place ever