They gave me a USED DRESS
Update: My dress came in, I went to pick up in store and it was a used try-on dress that was shipped from another store. The dress had hair all over it, was dirty and damaged. The first manager Cali was kind but after I went to my car to get myself together she spoke with another manager Shantosha (or however you spell it) and her tune changed very quickly. At first they offered to have it cleaned, altered, and money taken off of the dress, then they backtracked and said that they were going to give me a bigger size than I ordered and I would have to pay for any alterations other than taking it in. I called customer service they literally repeated back to me what Shantosha said. I explained that I did not have time to get another dress because my fiancé is a Marine and we have time restrictions. I am completely heartbroken as a military family, I would have hoped they would have stuck to their word originally. I’m still waiting to hear back from the store manager.