Elizabeth Mallon

Dress was very cheap, material awful. Tried to return it but they have a ridiculous system where you need to obtain a returns authorisation number - tried to do this via the normal route but it didn’t work, then I spent hours on chat to someone who I ended up emailing over the course of a few weeks before they stopped replying to me altogether despite me sending more messages. I also tried emailing their international email address - nothing. The dress cost £180 and I just want my money back. The kicker is every time you go to chat with their customer service robot it talks about how great their customer service is - what a joke!!!!