Birdy Grey Reviews 81

I purchased items for a bridal party- ties and socks. They had the same color name and looked the same color so I purchased them together. Once the arrived, it was clear they were not even close to th... See more

First package got lost. When I reported the issue, a replacement was sent at no hassle to me thanks to Jen from the customer service team.

My dress arrived in a good amount of time and I'm grateful for that! I had to order a size up from what I would have liked to order because there is a size gap. The dress is beautiful though and good... See more

This was a back up, rushed order. It got here so quickly and I am impressed with customer service.

Paid for Rush shipping on a Tuesday and it arrived on a Thursday. Fit was as expected. Fabric is decently stretchy which is good because there is no zipper. I would normally size up to a Medium and ha... See more

I have nothing but great things to say about Birdy Grey! I had to last minute pivot bridesmaids dresses and decided to order from Birdy Grey as I used them for my bridesmaids dresses when I got marrie... See more

Customer service was AWESOME. Literally may have been the best I’ve ever spoke with. Took accountability in their warehouse not shipping my rushed order in time and were able resolve the problem quick... See more

AMAZING customer service (Jenny for the win!) and it a gorgeous dress. Definitely ran a little bigger than the measurements said, but I'll be the first to admit that I'm no seamstress and body types o... See more

I had a problem with my initial order (discoloration or stain) and Birdie Gray went above and beyond to make it right. I had asked for ideas on how to try to clean it and instead they sent me a new dr... See more

The dress was beautiful. The shipping was fast and that was amazing however when I encountered a problem in the fit around the bust I quickly ordered another dress (which arrived so fast). When I trie... See more

There was an issue with the shipping. As soon as it was brought to attention by Birdy Grey they sent me the order within 1-2 days to make it right. They were very apologetic and helpful to making sure... See more

I got my dress very quickly! The only feedback is I wish the reviews would show what dress size the person leaving the review purchased because just having their bust size and weight didn’t help if I... See more

The exchange process is relatively easy, but be warned, if you paid $31.99 for expedited shipping, you will only receive credit for 12.99 standard shipping. In order to receive the exchanged dress in... See more

The sizes for the dress I ordered didn't match the measurements at all and I ended up having to go down two sizes. Also, the website wouldn't allow me to make an exchange, only a return, so I had to g... See more

The box is soaking wet and i have pictures for the reference. I wish the delivery of the package was done better considering the rain throughout the day. Delivery person left the package in the mail... See more

Fantastic experience!!! I ordered a dress a week and a half before my mothers wedding last minute and rush ordered shipping. It was here in three days and fits perfectly. I’ve previously purchased... See more

This process was unbelievably easy! The customer service was fantastic throughout the entire process. The quality of the dresses was great! My sister was the bride, so she took advantage of the swatch... See more

the dress is not well made it feels super cheap and is constructed horribly. zipper and seams dont lay flet uneven bust line.

**If at first it doesn’t fit, remix and rock it with Birdie Grey—fashion magic awaits!** Picture this: I'd shed some pounds and had *just one month* before my sister's big wedding bash, scrambling f... See more

When I had to send my fiancés suit back the process was super simple and easy, responses to my questions and concerns were quick and helpful. I knew right away when the suit I wanted was back in stock... See more

I ordered a dress for a wedding, it arrived damaged. I reached out they replaced it and were great with communication. But the replacement arrived a day after the wedding.

Customer service - they were incredible to work with and truly valued the customer's needs. They were so easy to work with as far as returns and exchanges for different sizes. I was so happy with how... See more

We were in a bind. Needed the dress immediately and Birdy Grey came through with an expedited shipping and beautiful dress in the perfect color

Birdy Grey did absolutely everything they could for me to make sure my bridesmaids dress was there for me for my best friend's big day after the first dress ordered did not fit. I was left feeling the... See more

My size was not available at the time but customer service was able to navigate me through this with my tight deadlines. Everything was received in a timely manner and looks great.

My husbands suit shipped quickly. My daughter and I are bridesmaids and each of us found a beautiful dress in our own style. I love the options for the dresses and suits!

I tried several Birdy Grey dresses, and all were excellent quality. They were delivered in a reasonable amount of time, packaged nicely, and the dresses exactly as described online. My returns were... See more

Only for the fact that I have a great interaction over chat with help w my refund. Nothin like how it looked beyond the color. Straps in the shoulders are 100% different in the photo and the pockets d... See more

The first dress that I ordered never arrived and then when I reached out the size I had was not available and I had to receive another dress that may not fit.

I will forever rave about Birdy Gray’s customer service. I had an issue with the alterations for my bridesmaid gown and they came in clutch and were able to send me a backup gown. It got to me in 4 da... See more

I ordered ties this Monday and was guaranteed they arrive way before the expected date. Cannot express my deep gratitude for making this happen

I am so happy with ordering from this company my first dress came damaged & also way too big. Which I would have had to altered to fit but with the damage you would still see it. I took pictures on my... See more

I’m very happy with my purchase! Pjs are so cute and the blue colour is lovely. Looks elegant. Customer service was also excellent and the item arrived early.

Jovan was excellent. They helped me with my order for a wedding I am in that is just around the corner. The customer service was amazing and they helped me so much, i could not be happier!

I ordered a dress from here. Size large (I’m normally a medium) but based on the size chart, I went one up just in case. I got the express shipping and my dress arrived within two weeks. It fit perfe... See more

Suit sizes were never available was forced to get slim fitting size .... had to spend 85$ to get suit jacket tailored ... quality mediocre and best .... a 46 long was the largest size that u stocke... See more

Excellent customer service. I had a medical emergency and had to change my dress, and they made the process amazing and stress free.

At first I was expecting to write a bad review. But the company ended up making up their mistake. First off I needed an XL and any sizes XL or bigger needs to be customer made and takes about 3 months... See more

I only order swatches so far. The first time I order the floral ones they didn't have a floral pattern on them and they resent me new one no charge. Even tho they was only swatches and it got to me wi... See more

Items came in quickly and rep who responded to missing item did so quickly and replaced item immediately.

Very accommodating with last minute shipping and very helpful with returns. Understanding of last minute issues and ensuring a dress was available for day of wedding

Very communicative support and received my express shipped item within designated timeframe. Thank you!

Quick delivery and quality dresses especially for the price! Customer service was great.

Prompt delivery, quality product, fits great

The service team was great and dress came on very timely!

I love this suit, it's very comfortable and it looks great.

Delivery was fast and fit as expected

Enjoyed the easy ordering

They did a good job at refunding my money from the last dress that I sent back. My replacement dress came in today.