I bought a bridesmaids dress online because I don’t have a David’s Bridal location that’s easily accessible to me. The dress was just a little too small. I initiated an exchange through the text feature. The exchange process was easy. The customer service was really quick and very nice. However, they never informed me (nor does it state clearly on the FAQ page) that I would be charged AGAIN for the second dress AND also pay for the shipping! “Placing a new order of equal or greater value” does not indicate to me that I would need to purchase another dress. I also didn’t have to pay for shipping the first time because I purchased a pair of earrings and I qualified for free shipping. Now I’m in the hole for $250 as I have to wait almost 2 weeks for my money to be returned from the first dress - which will be $14.99 less than I paid for since I had to pay for shipping to return it. It is deceitful to offer an exchange process but then make people pay so much money up front. Online buyers beware!