David's Bridal Reviews 707

Placed an order for an "in stock" gown as a replacement gown for prom. Paid $40 additional for overnight delivery understanding it would be 2 day delivery for orders placed post 12 PM. The dress is delayed - cutting into our alteration timeline. It's in stock - I paid EXTRA for expedited delivery. Their TEXT line for customer service doesn't work. (Ain't Artificial Intelligence GRAND) - Their chat method doesn't work - because TWO representatives closed the call without doing ANYTHING to identify the nature of my inquiry. This is classic case of a good business with beautiful dresses - with TERRIBLE customer service and now we are in a major issue.

I would like to give a big Thank You to the Manager Jan at the Aurora Co. Store. Jan went over and beyond with her professionalism, caring,willingness to make a bride happy. I live in Louisiana and had the worst experience with David's Bridal in Lafayette. My cousin contacted the Aurora DB and explained everything that was going to me. I reached out to Jan and my experience changed 100%. I canceled my order from Lafayette not knowing if I was going to get my Jumpsuit in time for the Wedding. Jan had the Jumpsuit in her store in my size. I am so happy to do business with the Aurora DB. Thank you Jan you were outstanding.

I went to David's Bridal in Westwood Ma. today looking for a Mother of Brides dress. Gabby was my sales associate. She was more than helpful. She pulled dresses that I never thought would work for me. She found 3 that were awesome! I couldn't make up my mind. She found a dress in the color I wanted and it was discounted to boot! She was very polite and listened to all my needs. I couldn't thank her enough. All and all it was an excellent experience. Teresa Dirksmeier

This company single-handedly ruined my wedding not only did I not get my wedding dress. I was strong along for days by the associates promising it would be delivered and it never was. They never even had it in the facility. This company went bankrupt for a reason they need to be completely shut down for the emotional damages that they’re doing to their customers. This company needs to be shut down, as well as legal action needs to be taken against them for all the emotional damages that they are costing their customers. Disgusting unprofessional company. There is no customer service. There’s a text message switchboard for reps across seas are overseas somewhere who don’t get online until after 3 o’clock. The phone systems do not work. No one returns your calls. You can’t walk in the store. If you place an online order you can’t call customer service if you place the order in the store. This company needs to be shut down and sue for liability.

Poor refund system. I purchased two dresses from David’s. I returned them within the short 7 day window. It took two weeks to get a reply that they would refund my money and now it will take them TWO BILLING CYCLES TO REFUND MY MONEY. I had tried a dress from Revolve also. That refund was completed immediately upon it being received. There was a $12 shipping charge to return each dress.

12/30 Still have not received refund. They acknowledged I would get a refund, but it is yet to be seen.

1/6 Another week and no refund. This has been a moth of them keeping my money after the dresses have been returned. Shame on them!

I wish I could have picked zero stars but that wasn't an option. My future bride and I got treated with zero stars by the staff on DECEMBER 2 2023. We were ghosts. I had to deal with her disappointment for the remainder of my birthday. Personally I think that your company should encourage customer service. I could be wrong but it's my understanding that your sales team works on commission. Whether they do or not is irrelevant. We couldn't the time of day.The employees were happy to us goodbye and have a nice day as we were exiting the building. This will not mean much to you (David's Bridal) as I am sure you get a lot of business.....but you lost ours. How do you train your employees exactly? Forgive me for being rude but I treat people the way I am treated.

They are refusing to process returns for goods that were purchased during their "bankruptcy" which feels unethical/an attempt to keep your money without having any formal consequences.

Their marketing tactics seem predatory and opportunistic. If you attempt to reach out to customer service, they are unhelpful and difficult to communicate with. The whole company is just dismissive.

I would honestly just purchase from somewhere else with more accountability and more reputable return policies, especially when bridesmaid dresses need to be very specific and processing returns should be a large part of their business.

They did not attempt to offer any solutions despite my asking to do so.

I paid for Rush Shipping ($40), on the site where you check out it reads "If ordered before 12:00PM EST, receive your order next business day. If ordered after 12:00PM EST, receive order in two business days". It's been 4 business days, I don't have my dress and I never would have ordered if the site didn't state 2 business days. Customer Service has been awful and keeps telling me that if I look at the FAQs the rush shipping is 4 business days. Total bait and switch, false advertising to get you to pay more for shipping and then David's Bridal doesn't deliver. Have tried texting their chat line over and over with no resolution. Have called twice and keep getting referred back to the FAQs. Not a five star experience like they claim to provide. Will never buy from this place again.

I ordered a pair of shoes, and the quality was so poor I thought I would get hurt if I wore them for my daughter's wedding. When I returned them, I got a refund that was half of what I paid. I expected to pay the return shipping, but I was hit with a restocking fee that was not mentioned anywhere. So, I received a refund of $12.96. The joke was on me because they got the merchandise back and can resell the shoes that I think cost about $12 to manufacture. I wouldn't recommend this place to anyone unless you want to throw away money.

Stylist, Kayley, was kind, helpful, bubbly, and easy to work with. Thank you for your assistance!

I still can’t believe it! On 8/30/2023 around 1:00pm we visited David’s Bridal. From the time we entered the Wilmington, NC store until we left we were never greeted. acknowledged or assisted. I helped my granddaughter pick out and try on 6-7 dresses. Zero help from anyone! We were the only customers in the store at the time. The young lady stayed sitting at the front desk. As we were leaving we stopped to look at dress displayed right behind the desk and still no engagement from store employee. We left and went to a bridal boutique near by and had an amazingly positive, happy experience and purchased a dress (as it should be).
Not sure how Davis’s Bridal is staying in business with this lack of customer service!

Good morning

I would like to bring to your attention the fact that i picked my wedding dress from David’s Bridal at Watford on 21st January.

I had pre-booked my wedding alterations for 19th July after picking up my dress in March sometime.

The fact that the store was closing down was not mentioned to me at all between March and my alterations fitting in July is seriously astonishing! I had called and called and at the time, on 19th July 2023, google had shown that the store was OPEN so I made my way to Watford which was over an hour away and had booked the day off work knowing this was a big day and made my two friends come along with me for support.

When I had gotten to David’s Bridal, I was shocked to say the least that the store had a sign indicating that the store was in fact permanently closed! No one called me or emailed me to inform me of this so it would have saved me time, money and effort whilst I could have found someone else to alter my dress for my wedding in September!

The note on the wall stated that I must contact Stratford store - which I did and they had asked me to attend which was over an hour from Watford (I live near Stratford) so I had to go all the way back.

Upon speaking with someone at the stratford store in London, they had asked me to attend however did not mention that the alterations section was not taking any further bookings and they were also closing down!! I was in shock and traumatised to say the least.

I had a dress and a veil from David’s Bridal and yet no one to alter my dress!
I spent £400 on my dress and £400 on my veil and now I have very little time to find someone who can alter it as I have lost weight and May now need a new dress!

I would like to express my feelings as this has really left me appalled and disappointed in David’s Bridal.

I would like this complaint to be acknowledged and the least that could be offered is a full refund on my dress and veil so I can then purchase a dress suitable for me which is already in a suitable size for me.

Thank you.

Had a great experience at the Watchung, NJ store. Andrea and Rachel were extremely helpful, honest and attentive. The store was bright, clean and well organized!

Accidentally found myself in the David's Bridal shop in Birmingham, Vaishali and Karen were so helpful and friendly. I hadn't planned on getting my dress that day and was short on time but they were so accommodating. Such a positive experience and I absolutely love my dress.

We were completely ignored the whole time we were there. Found a dress, was trying it on and my friend was harassed while her 6 yr old was in bathroom. She was surrounded and had to rush out while the employees did NOTHING. There was blatant racism during this so I grabbed the dress, paid and left after her. They never said I had 7 days to return. When I realized that I didn’t like it, it took me two weeks to be able to bring myself back the store. They would not accept a return, or give a gift card. The rude manager told me I could shop now and that’s all she could do. When I spoke about the day of purchase, she said I should have come to her (she wasn’t even working that night). The customer service is horrible.

Excellent service from Amy at David’s bridal Watford. Amy went above and beyond to help us with a particular issue with a pair of shoes we wanted to purchase and showed great initiative. Thank you Amy, you made our day.

my stylist, Debbie, was genuinely interested in helping me find something off the rack that would suit my particular tastes and budget. I am a 70 year old first time Mother of the bride and I want to look nice for my daughter. Debbie found two nice outfits that I tried on. I chose one I felt most comfortable in although both were lovely. Thank you Debbie for your help. Much appreciated.

Shaz at David’s bridal Stratford Westfield was amazing very helpful! Had so much confidence in her. She fulfilled my dream dress so exciting thank you, Shaz!

Charis (Watford) was fantastic at sourcing a particular pair of shoes for us, and getting delivery arranged from Cardiff! Thank you!

I was helped to find my dream wedding dress in David’s Bridal Birmingham, and I cannot recommend it enough. The shop itself is overwhelming in the sense that it has everything you could ever want as a bride to be. They cover everything from the dress to veils, shoes, hair accessories, pyjamas, tiaras and bridesmaid dresses.
I cannot overstate how beautiful the wedding dresses are in the store and how many stunning style there are. I had a style advisor called Vaishali who was fantastic at her job. She made me feel completely at ease and nothing was too much trouble. She went out of her way to establish my style and was able to absolutely smash it out of the park with the accessories she brought for me to try on with the dresses. She involved me with every part of the process. She explained the pros and cons of the dresses I was looking at and gave me invaluable advice. I feel so lucky that I was able to spend the day with her as she made it all feel so effortless. However, all of the staff were amazing and accommodating and made me feel like I was with a friend. They make choosing your wedding dress a very special experience.