My shopping experience was wonderful. The staff was really helpful. The dress I originally wanted was 15 weeks out and I didn't have that much time to wait. Kaitlin went through the system and started pulling dresses of the rack that were within my event date needs. She helped me find the perfect bridesmaid dress for me. This part was 5 ⭐️⭐️⭐️⭐️⭐️

The pick up is where the problems begin. The dress came in early. A young lady called and told me my dress was in and that I only had 5 days to pick it up. I told her that I lived in the central valley and could not just drop everything and come. I had an appt with the alterations dept on the 25th so to me it really made no sense to have to make two trips down within a week. Burbank is about 100 miles from Bakersfield and gas prices are still a little high.
I go down and pick up my dress and it looks like something you might get from TEMU. It was not what I ordered at all. I'm very disappointed. I call the store and the recommendation is to take it to my local cleaners and have them press the pleats back in the dress.
I shouldn't have to do that when I've paid over $200 for a dress. Very disappointed in the dress and service I received once the dress was delivered. I think they should have pressed the dress in the store before I picked it up. The dress I tried on had the pleats in it.