Tempest Photography Reviews 1,980

TrustScore 2 out of 5

1.9

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with the company, particularly concerning pricing and ethics. Many feel the prices are excessively high, describing them as "extortionate" and a "rip-off." Reviewers believe the company takes advantage of its position, especially regarding school photos, where parents feel compelled to purchase despite the cost. Additionally, people are not satisfied with the quality of the photos, with some describing them as poorly taken, blurred, or of terrible standard. Others report issues with customer service, such as being ignored or receiving unhelpful responses. There are also concerns about the company's ethics, with some reviewers mentioning investments in certain banks.

Based on these reviews

Rated 2 out of 5 stars

Baffled that school continues to use this company. Poor experience year on year. Very difficult to choose from individual photo options as the photos are so blurred and you cannot select them to show... See more

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Rated 2 out of 5 stars

Packages designed to trap you into spending too much on more photos than you need. Delivery also overpriced unless you again spend more. They also invest in Isreal through their use of Barclays Bank s... See more

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Rated 2 out of 5 stars

Extortionate!!!! We have 2 daughters of our own and also have 2 boys we care for long term. The cost to just have 1 photo each is eye watering. Discounts should be made available to children in car... See more

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Rated 1 out of 5 stars

Very expensive, not the best photograph. A simple task for the photographer to straighten the tie. Cost leaves a bad taste in the mouth for sure. £23 for a digital download!!!! Prints are so expensive... See more

Rated 1 out of 5 stars

I would give zero stars if I could. It baffles me that schools continue to use this shambles of a company. The pricing is extortionate and the photos are awful. They rush through taking all the child... See more

Rated 1 out of 5 stars

Total Rip-Off. At my daughter’s previous school last year, a digital photo download (from Pret-a-Portrait), hi-res and suitable for printing, was less than £10. Therefore the £23 requested by Tempest... See more

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Rated 1 out of 5 stars

Awful - simply awful photos. Son’s jumper matches the background so he looks like a floating head! Lighting is dreadful and capture itself is just horrendous. I cannot understand why the school co... See more

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Rated 1 out of 5 stars

Still unable to download a digital copy of the photo we've ordered and paid for. The website just keeps saying the image is not available yet, try again in a couple of days. Days later still not avail... See more

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Rated 1 out of 5 stars

After working in the photo processing industry, I understand that a few companies that conduct school photographs have to make some money in the service they provide, but to be honest, Tempest take t... See more

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Rated 1 out of 5 stars

Severely overpriced. £23 for a digital download. So it’s just cost me £69 for a digital download of all three of my children. They make the social media quality ones so poor that you can’t print them... See more

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Rated 1 out of 5 stars

This company is used by school, yet the cost to purchase images is extremely expensive and the quality of the media poor. I would at all costs avoid using. If your school intends or is currently using... See more

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Rated 1 out of 5 stars

65% or reviewers give 1 star & reading them, it's clear they fall into one of two categories. Either the quality of the photo or the extortionate pricing for the weird combination of photos offere... See more

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Rated 1 out of 5 stars

Awful company. I cannot understand why this company have the monopoly on school/graduation photos. Poor quality, unappealing photos and extortionate prices, yet we are forced to pay for this rubbish a... See more

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Rated 1 out of 5 stars

Absolutely impossible to contact them. Have been waiting on this call for over 45minutes, previously 15, 26 and 38 minutes. They should not be in business. Shocking. Will share with school to add... See more

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Rated 1 out of 5 stars

Another year of this terrible company taking our school photos, how?! Our 3 'options' are the SAME PHOTO! They just zoom in a bit more each time, utter disgrace!

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Rated 1 out of 5 stars

So another year goes by without getting school photos. Absolute rip off. £45 for a triple image pack . trying to say its in a sale down from £65. use any on line or high street photo company and you c... See more

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Rated 1 out of 5 stars

I have had issues purchasing the digital download for my son the last two years. The digital download wasn't available fir his individual photo. I called last year and a customer service advisor assu... See more

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Rated 1 out of 5 stars

If i could give 0 stars i would. I paid for a digital download at my daughters graduation ceremony, i received an email saying the photos were ready to order but no info on the actually order already... See more

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Rated 1 out of 5 stars

The social media download offers an afordable option. However, the file has just 253K, which is really of low quality.

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Rated 1 out of 5 stars

Well… Another year passes, the kids are growing up and this momentous occasion is suitably marked by having our pants well and truly pulled down by the bandits at Tempest Photography. Having read... See more

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Rated 1 out of 5 stars

Terrible. I bought a frame which I was told was for the photograph but was actually for the certificate. (Its landscape) The photographer was unpleasant. The packages available are generally geare... See more

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Rated 1 out of 5 stars

Absolutely disgusting company. I don’t know how so many schools and institutions still use them when there are so many better alternatives. I had photos taken for my university graduation and to downl... See more

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Rated 1 out of 5 stars

My God, do they deliberately train their photographers to be rubbish? Year after year at our children's school we get sent their atrocious attempts to take photos of children. They are always garbag... See more

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Rated 1 out of 5 stars

£30 for 2 digital downloads is daylight robbery. Had little choice as I wanted the photos of my first and only child in his uniform, but I will be highly unlikely to order again.

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Rated 1 out of 5 stars

Had school photos from Tempest. Poorly taken photo, out of focus and either over-lit or overexposed print, absolutely terrible standard. Overpriced anyway - an absolute licence to print money if you w... See more

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Rated 1 out of 5 stars

Unreasonably expensive. Tempest have monopoly on school photography. It means it is not parents choice to select them, instead schools work with them and we have no choice but to buy from them. I'm s... See more

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Rated 1 out of 5 stars

The quality of the photograph of my son is appalling. Extremely not happy as I've bought from them over the past few years hoping the quality would get better. They are the Temu of the photography wor... See more

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Rated 1 out of 5 stars

What a complete rip off - this company should not be allowed to monopolise the school photos. The photos are completely over priced and they then sting you with overpriced delivery fees too. Temp... See more

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Rated 1 out of 5 stars

As many other people have commented this is essentially a captive market situation. They know you have no alternative on the day for a professional service so can charge extortionate prices like being... See more

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Rated 1 out of 5 stars

As many others have stated, the prices charged by Tempest are extortionate, to say the least. £20 per photo at a minimum cannot be reflective of the labour and overhead incurred. Taking one primary sc... See more

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Rated 3 out of 5 stars

Reassuring that other people find the photographers abilities are in question... but its our childs school photos so this company has that to trade on too! If it wasnt a school photo/ memory for our c... See more

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Rated 1 out of 5 stars

I genuinely feel sorry for the poor customer service representative — “Olly,” as he’s called — who’s been left to defend what is, quite frankly, indefensible. It’s not his fault, but he’s the unfor... See more

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Rated 1 out of 5 stars

Zero stars, 10 out of 10 for expensive prices. It's the year 2025 yet the experience, quality and prices are that of 1985. I can only assume schools use Tempest as they get commission and don't work i... See more

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Rated 1 out of 5 stars

Tempest photography very expensive as the rest of the reviews say. Downloads are not available, as printing them myself would be much cheaper. Again like others have commented its nice to have a keeps... See more

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Rated 1 out of 5 stars

The prices for graduation photography are nothing short of extortionate. We paid over £94 for just three digital photographs, and later were charged an additional £36 for a single ones. This feels... See more

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Rated 1 out of 5 stars

Horrendous prices, ridiculous collection of various sized photos causing us to buy some that we don't need. My family would love one but I can't afford their prices to buy any extra but what I find d... See more

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Rated 1 out of 5 stars

These photos are, without exception, the worst photos ever taken of our children. Every year the parents at our school share the horror show that is their child's photo, and every year we ask the sam... See more

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Rated 1 out of 5 stars

Contacted customer service regarding the poor quality and blurriness on my daughters class photo, to be responded with its passed its quality inspection and its been stitched together. Was offere... See more

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Rated 1 out of 5 stars

An absolute joke on cost. An utter rip-off. Here’s the thing - what choice do we have if we want school photos of our children? None. A monopoly at its very worst. And the biggest joke? £5 f... See more

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Rated 3 out of 5 stars

Negatives: Expensive, sometimes awkward pictures, more flexibility with packs and proving needed. Positives: Quick and easy to order online with the QR code, no faffing around like there used to be!... See more

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Rated 1 out of 5 stars

Just a huge con! Money money money Disgusting prices. Should be more affordable for parents. I was £30 for 2 pics downloaded sent to my email Get a grip Tempest!!!

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Rated 1 out of 5 stars

Beyond bad. Raising with the school board why on earth do they continue with appealing quality of the pictures. AVOID AT ALL COST

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Rated 1 out of 5 stars

Awful company, they ignore emails, couldn't care less about your child's photos, they just want to get in and out...then paid. Pathetic. Avoid at all costs.

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Rated 1 out of 5 stars

As a professional photographer, I was very disappointed with the images produced by Tempest Photography at my son’s school. The composition is poor, the lighting is far from flattering, and the ov... See more

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Rated 1 out of 5 stars

Lazy work that costs a fortune. I received 2 photos from the school, both my son’s hair is a mess and one he wasn’t even ready in the photo. Super disappointed because this was his first ever school... See more

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Rated 1 out of 5 stars

The most money hungry company know, i honestly hope you got bankrupt you robbing pieces of human waste

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Rated 3 out of 5 stars

Rachel Walker ⭐️⭐️⭐️. Amazing after speaking to someone who just kept saying clear search history - no name but she was useless. Thanks Rachel - on your va own you would be 5star!

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Rated 1 out of 5 stars

My granddaughter's school used this company for the first time this year to take student portraits, having previously worked with a local photographer who consistently delivered excelle... See more

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Rated 1 out of 5 stars

Extremely poor quality and extortionate prices of my daughter's recent graduation photos. Tempest photography purport to use "highly trained" and professional photographers however the delivered photo... See more

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Company details

  1. Media & Publishing

Information provided by various external sources

Founded by Horace Tempest over 80 years ago, Tempest Photography has been at the forefront of the photographic industry for nearly a century. As the first school photography company in the UK to move to full digital processing, with a digital laboratory that is the most state-of-the-art in Europe, you can be sure of first-class images, every time.


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 2 out of 5 stars

Not what I expected!

I ordered the group photo specifically in the keepsake folder, as I didn’t want it rolled up in a tube. However, what I received was a tube containing the photo — with no folder — which completely defeats the purpose of my order.

When I contacted Tempest Photography, I was told that because the photo was over a certain size, it is automatically sent rolled up in a tube without the keepsake folder. This was never made clear on the product page, which is quite misleading. It does not state that the keepsake folder is only available for photos up to a certain size.

As a result, I’ve paid more for a format I didn’t want — a rolled-up photo that, over time, will inevitably crack and become damaged. I certainly won’t be ordering from Tempest again.

To make matters worse, they don’t offer a phone number for direct support — all communication has to go through email, which is slow and frustrating.

July 14, 2025
Unprompted review
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Reply from Tempest Photography

Dear David,
Thank you for taking the time to leave your feedback, we're sorry to hear that your order didn’t meet your expectations.

We understand your disappointment and appreciate the opportunity to clarify. For our larger-sized group photographs we use a tube box presentation for protection and durability, rather than a folder as these larger prints are not suited to our standard keepsake folders. We do try to make this clear on our ecommerce site however we will pass your comments on to our marketing team to review how this is presented.

Please be rest assured that we use high-quality photographic paper designed to withstand being rolled. When stored or displayed correctly, there should be no cracking or damage over time.

We’re also sorry to hear you found email communication frustrating. While email allows us to keep a clear record of customer queries, we are always working on improving both our response times and the overall support experience.

If there's anything we can do to put this right, please don't hesitate to contact our Customer Service team again on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm). We’d be happy to help.

Kind regards, Olly

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Rated 5 out of 5 stars

Sally Gamwell did an amazing job…

Sally Gamwell did an amazing job and was very welcoming when we arrived to take professional university graduate photos.

Thank you so much Sally! 🙂🙏🏽

July 7, 2025
Unprompted review
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Reply from Tempest Photography

Hello Aamar, thank you for your five-star review!

I am delighted to read that one of our photographers provided amazing custom for you on the day of your ceremony.

I have forwarded your comments onto the photographer and I hope that the photographs taken reflect the service that Sally has provided.

Kind regards, Olly.

Rated 1 out of 5 stars

Zero stars … Tempest have a monopoly on…

Zero stars … Tempest have a monopoly on school photographs and offer ridiculous combinations of photographs and frames for inflated prices (as they have a captive market) … why can’t there be an option to either simply purchase the digital photograph for a reasonable price (between £5 and £10) or purchase 1 or 2 normal size photographs in a cardboard frame (again, priced between £5 and £10)??? School should stop using Tempest and switch to local photographers who could offer a service that parents actually want and can afford.

July 4, 2025
Unprompted review
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Reply from Tempest Photography

Hello James, thank you for your review.

We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.

Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.

Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.

We do appreciate your comments and will share this with our management team.

Kind regards, Olly.

Rated 3 out of 5 stars

Trading on your emotions, not quality

Reassuring that other people find the photographers abilities are in question... but its our childs school photos so this company has that to trade on too! If it wasnt a school photo/ memory for our child I would not buy this. The price for this class photo is also dubiously high considering the quality AND £5 'printing and postage'. Clearly they use printing and postage to boost their bottom line... THANKS!

July 2, 2025
Unprompted review
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Reply from Tempest Photography

Hello Chris, thank you for your review.

Tempest Photography always aim to provide the best photograph to capture their school memories , so I am sorry to learn that you are unhappy with the photograph that you have purchased.

To see if there is anything that we can do regarding the image itself or your order, please contact our Customer Service team on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) where a representative can see if anything can be done.

Kind regards, Olly.

Rated 1 out of 5 stars

Mediocre Company

My God, do they deliberately train their photographers to be rubbish? Year after year at our children's school we get sent their atrocious attempts to take photos of children. They are always garbage and after 4 years of having 3 children in primary school we have yet to order their photos.
It's as if the photographer just cannot be bothered to arrange them, tell them to smile, move their hair, fix their collar or, in the case of group photos, move the big kids to the back.
A mediocre company with mediocre photographers.

July 1, 2025
Unprompted review
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Reply from Tempest Photography

Hello Mike, thank you for your review.

It is disappointing to read that you are unhappy with your children's pictures. Unfortunately, our photographers do rely on the pupils being presented to them "photo-ready", as they are limited in their interactions with the children in terms of commenting on or adjusting appearance. This is in case they inadvertently cause undue upset or offence.

Should we be fortunate enough to photograph at the school again in the future, hopefully we will take an image that is more to your liking.

Kind regards, Olly.

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Rated 1 out of 5 stars

Awful quality

Contacted customer service regarding the poor quality and blurriness on my daughters class photo, to be responded with its passed its quality inspection and its been stitched together.

Was offered a return, I paid £20 for ONE photo, but when your daughter has asked for a photo, of her first year in school with her friends. You would of thought they could at least make it look okay. My daughters dress is even so blurry. I could take a better picture on my phone!

DAY LIGHT ROBBERY!

June 26, 2025
Unprompted review
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Reply from Tempest Photography

Hello, thank you for your review.

I am sorry to read that you are disappointed with the photograph that you have received.

When reading your review, it appears to me that the photograph is a vista photograph. This is a photograph where the children/teachers are taken in pods and these are stitched together onto a white background. This style is offered as an alternative class group photograph as discussed between the school and the photographer.

I have spoken to the representative who you communicated with and they offered a return so we can view the print ourselves and investigate further, or a refund. This offer is still available for you should you wish to accept.

Kind regards, Olly.

Rated 1 out of 5 stars

I've been trying to place my order for…

I've been trying to place my order for quite a while but I am getting nowhere. I have limited time off work in the week when I can phone my order in each time I call I'm on hold for a ridiculously long time. Each time I've been on the phone on hold so long that the phone cuts out, I call back and the line is closed! I simply want pictures of my children.

June 16, 2025
Unprompted review
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Reply from Tempest Photography

Hello Steven, thank you for your review.

I am sorry to read that you are experiencing difficulties placing an order with our Direct Order team. They are experiencing a high number of calls recently, and they always aim to answer every call.

Please could you email me your name, number, requirements (such as references and products) and your availability to o.boston@htempest.co.uk and I will personally make sure a member of that department contacts you regarding this.

Kind regards, Olly.

Rated 1 out of 5 stars

Schools has to stop using this.

This is a ridicules service the schools are choosing to. There is no way to order a digital copy and nowadays digital copies are safer. Unfortunately schools choosing this and no other options, need to fight with the schools to change a provider who allow digital download. I was never asked consent to share hard copy or digital image of my child's photo to be used or distributed, but they says as they do not have consent to distribute digital images, then why can't they get that consent to use and distribute digital copy as well when they get consent for hard copy. Surprisingly, they ask permission to use the photos for promotion in the products when purchase hard copy, which is obviously going to be a digital copy. Also very very expensive. They are earning at least £300 for one photo from a class.

June 11, 2025
Unprompted review
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Reply from Tempest Photography

Hello Siva, thank you for your review.

By reading your review, I am under the assumption that you are referring to group photographs. We do not offer our group images digitally to customers due to issues regarding parental consent and child protection. Parents have provided consent through the school for us to take the photographs and provide hard copies for sale but have not given us permission to release the image for third party distribution or amendment.

As I am sure you can appreciate, we must adhere to the strictest guidelines in order to maintain child protection. There are circumstances whereby if we released the digital group image, that could be purchased by a customer and then forwarded to someone else who is not allowed images of those children or uploaded to social media and the location of that child’s school being exposed which would jeopardise a child’s security.

At the time of enrolling your child into the school, you should have been provided a consent form to sign. If you have any further queries regarding this, please contact the school directly.

Kind regards, Olly.

Rated 1 out of 5 stars

Rating for the app to order pictures…

Rating for the app to order pictures only… It is horrible, took an hour to order 3 pictures. I had to re-enter the same information multiple times, it is freezes all the time. Probably the worst shopping app I used for a long time

June 8, 2025
Unprompted review
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Reply from Tempest Photography

Hello, thank you for your review.

I am sorry to read that you found our e-commerce platform difficult to navigate on your phone.

The main reason that you must input the same information multiple times is for child protection. However, I have forwarded your review onto the relevant department who will assess your comments further.

Could you also please email a detailed experience when ordering to the email address customerservice@htempest.co.uk as we are always looking on ways to improve our websites?

Kind regards, Olly.

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Rated 4 out of 5 stars

A Happy Parent

For some reason, I didn't have my children's reference number and so I contacted Tempest direct and the lady couldn't have been more helpful. She was patient and took the time to check I had received the ref number correctly. Easy online process to order and very happy with the result. My children both looked lovely in their group photo with their friends. Just a point I perhaps feel I do need to make and why I haven't given 5 stars, is that some of the children looked a little unhappy in their class photos, so perhaps it might be worth the photographer just trying to capture a few more smiles and checking the photos before calling it a wrap! Otherwise, thank you Tempest!

June 5, 2025
Unprompted review
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Reply from Tempest Photography

Hello Melissa, thank you for your four-star review!

Tempest Photography always aim to provide the best possible service for our customers, so therefore I am delighted to read that a member of our team excelled in this particular issue.

We also always aim to capture the best of the children that are presented so I do understand why it is not a five-star experience for you, however, I have passed your feedback onto the relevant department who will pass the feedback on further.

Kind regards, Olly.

Rated 1 out of 5 stars

Awful photos

These photos are, without exception, the worst photos ever taken of our children. Every year the parents at our school share the horror show that is their child's photo, and every year we ask the same question "are these people really photographers?". Honestly, we would get better quality photos if the kids were just allowed to take pictures of each other. Then to rub salt in the wound they attempt to charge an extortionate amount of money for these disasters. The only reason they are still in business is because school administrators are too busy / lazy to switch companies and the prices are so high that they can cover the cost of the "photographer" (random person they pulled off the street with a camera) with the couple of overpriced sales they make. Seriously Tempest, sort yourselves out or exit the market. You're a disgrace to the world of photography.

June 5, 2025
Unprompted review
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Reply from Tempest Photography

Hello, thank you for your review.

Tempest Photography always aim to capture the best photographs of the children that the school present to us, so I am sorry to read that for many years this has not been the case.

It may be worth contacting the school to express your disappointment and for them to contact us to see if there is anything we can do to improve your particular images if at all possible.

Kind regards, Olly.

Rated 1 out of 5 stars

Expensive & limited gift options

Tempest photography very expensive as the rest of the reviews say. Downloads are not available, as printing them myself would be much cheaper. Again like others have commented its nice to have a keepsake but I have 2 children who have had their class photos taken that has cost me £52! I understand there is cost involved with professional photography but why cannot there be other gift options which would be cheaper?!

June 5, 2025
Unprompted review
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Reply from Tempest Photography

Hello, thank you for your review.

We do not provide digital images of any group photographs due to issues regarding parental consent and child protection. Parents have provided consent for us to take the photographs and provide hard copies for sale but have not given us permission to release the image for third party distribution or amendment. As I am sure you can appreciate, we must adhere to the strictest guidelines in order to maintain child protection.

Whilst I understand that you are aware of the overheads attached to the group photographs specifically, Tempest Photography also provide schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources.

However, I shall certainly pass your feedback onto the relevant department to assess your comments further.

Kind regards, Olly.

Rated 1 out of 5 stars

Worst website ever

Worst website ever. No Apple Pay, very poor system.

June 3, 2025
Unprompted review
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Reply from Tempest Photography

Hello Ed, thank you for your review.

I am sorry to read that you are deeply unhappy with our website. Currently, the only option to purchase our products on our websites is by using your full card details. These are not stored on our system for bank compliance, known as PSI-compliance.

However, I shall pass your feedback onto the relevant department who will assess the comments further.

Kind regards, Olly.

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Rated 1 out of 5 stars

Unreasonably expensive

So expensive and we have only few options and seems like they have monopoly in School protograpgy

May 31, 2025
Unprompted review
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Reply from Tempest Photography

Hi Kasun, thank you for your review.

I am sorry to read that you find our prices and packages to be expensive. We do offer an extensive range of various products, but we introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.

If you would like any further discussion with regards to ordering our any of our packages, please contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm) where an advisor should be able to help you further.

Kind regards, Olly.

Rated 1 out of 5 stars

Greedy Fat Cats!

As many others have stated, the prices charged by Tempest are extortionate, to say the least. £20 per photo at a minimum cannot be reflective of the labour and overhead incurred. Taking one primary school with seven classes of approximately 30 children. If only half the parents could afford to purchase a keepsake of their child's school years, that's over £2000 revenue for one day!! And this is done several times each school year!! It's no wonder they reported profits of 4.5 million and 1.3 million in 2022 and 2023, respectively. Why not give parents a fair opportunity to maintain the precious memories of their children growing up? The schools also have a lot to answer for by repeatedly contracting Tempest at these prices; the only answer is to boycott purchasing their photos.

May 29, 2025
Unprompted review
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Reply from Tempest Photography

Hi Stewart, thank you for your review.

We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.

Our pricing reflects more than just the print, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.

Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources.

We do appreciate your comments and will share this with our management team.

Kind regards, Olly.

Rated 1 out of 5 stars

Unreasonably expensive

Unreasonably expensive. Tempest have monopoly on school photography. It means it is not parents choice to select them, instead schools work with them and we have no choice but to buy from them.
I'm sure that they are many different local better photographers, much cheaper that schools can work with after properly wetting them.

May 27, 2025
Unprompted review
Tempest Photography logo

Reply from Tempest Photography

Hello Ali, thank you for your review.

We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.

Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.

Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources.

We do appreciate your comments and will share this with our management team.

Kind regards, Olly.

Rated 5 out of 5 stars

Outstanding Service – A True Gem at Tempest Photography!

I recently reached out to Tempest Photography with what I thought was a long shot – trying to recover my old school photos from nearly 10 to 15 years ago to purchase. To my absolute delight, I was put in touch with Paula, who went above and beyond to help me.

From the very first interaction, Paula was incredibly communicative. She kept me updated every step of the way, and what seemed like a daunting request turned into a smooth and surprisingly quick process. To my amazement, she was able to locate my photos, and I couldn’t be happier.

I’m so grateful for her help and thrilled to have these memories back after all these years.

Thank you so much, Paula – you’re an absolute star!

May 28, 2025
Unprompted review
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Reply from Tempest Photography

Hello Amundeep, thank you for your five-star review!

Tempest Photography keep all images on our system for approx. 10 years so there is never any harm in asking if we still have the images on our system. Whilst there are normally certain measures that would need to be addressed, I am delighted to read that my colleague Paula provided outstanding service and was able to fulfil your requests.

I have passed your feedback onto her directly, and should you have any more queries, please do not hesitate to contact her directly or our other representatives on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or via email customerservice@htempest.co.uk.

Kind regards, Olly.

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Rated 2 out of 5 stars

Extortionate!!!

Extortionate!!!! We have 2 daughters of our own and also have 2 boys we care for long term. The cost to just have 1 photo each is eye watering. Discounts should be made available to children in care. Saying that, prices should be much lower. TYou are just taking advantage of an exclusive opportunity and ripping parents off. I would have bought so much more if the prices were reasonable.

May 19, 2025
Unprompted review
Tempest Photography logo

Reply from Tempest Photography

Hello Chris, thank you for your review.

We do offer an extensive range of various products, including multi-image packs and electronic downloads. I am sorry to read that from the selection available, there is not something which is exactly what you are looking for. We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.

Whilst I understand from your review that you have placed an order, thank you very much, if you have any further queries on which would be the best pack to suit your needs, please contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm).

Kind regards, Olly.

Rated 2 out of 5 stars

Extortionate delivery

The proof never came home and the link wouldn't open without the special code. Part of the blame obviously lies with school as I didn't get through ordering information and by the time I realised I'd missed something, I'd missed the free delivery to school window. Not a very reliable system!

May 17, 2025
Unprompted review
Tempest Photography logo

Reply from Tempest Photography

Hello, thank you for your review.

I am sorry to read that you experienced issues with retrieving the proof/link from the school.

If you received a link, you would not have received a physical proof., which may explain why you never received a proof at home/
The delivery charge only applies if the order is placed outside of the free 14-day back to school delivery option. It is not simply covering the cost of a stamp - it is a fee for individual handling postage and packaging and postal insurance, so should your order be lost or damaged in transit, we replace the items free of charge.

Should you have any further queries, please contact our Customer Service team on 01736 751555 (opt. 5, Mon-Fri 8-15am-4:15pm) where a representative should be able to advise you further.

Kind regards, Olly.

Rated 1 out of 5 stars

Rip off

Rip off. What on earth cost £22.50 just for a single digital copy? Very expensive and poor choice of bundles to purchase.

May 13, 2025
Unprompted review
Tempest Photography logo

Reply from Tempest Photography

Hello, thank you for your review.

I am sorry to hear you are unhappy with the pricing of our digital download. It is important to understand the nature of the product. You are not simply buying an electronic file (for customers wishing just to have an electronic memento, we would suggest the Image to Mobile product), you are buying it with the license release for unlimited printing/file sharing, so the more you use and share the file, the better value for money it becomes.

However, I shall pass your feedback onto our Marketing department who will assess your comments further.

Kind regards, Olly.

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