Terrible.
Terrible.
I bought a frame which I was told was for the photograph but was actually for the certificate. (Its landscape) The photographer was unpleasant. The packages available are generally geared for one image only.
I have just phoned to enquire how to buy 3 images (after waiting 11 minutes to speak to someone)
The cheapest way is digital and will cost £91.00
I feel completely ripped off. I have never complained before but today I feel people should be warned about how expensive this company is.
Reply from Tempest Photography
Hello Wendy, thank you for your review.
I am sorry to learn that you purchased a certificate frame on the day. I have been informed that you have spoken with our Customer Service team where one of our representatives has sent you a free post link to return the frame for a refund.
I am also sorry for you have felt the need to complain about our prices and packages. Our graduation prices and packages are discussed with the university with accordance to their contract with us which is something we cannot divulge into.
However, please be rest assured that your feedback has been passed onto our Graduation department who will assess your comments further.
Kind regards, Olly.