Stuart

Hello Stuart, thank you for your review.

Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.

I am sorry to read that you are very disappointed in the photographs that we have provided of her child. All school photographs taken are primarily for the school to update their MIS system and for their school records and we provide parents the opportunity to purchase these photographs for their own memories, and they usually ask for a traditional and then a contemporary image for variety.

Should we be fortunate enough to photograph your child again in the future, hopefully we will capture some images that are to your satisfaction.

Kind regards, Olly.

Hi Stuart,
We are so happy to hear that you have received such excellent and helpful customer service whilst using live chat. We hope that once your new bed arrives you love it!
Best wishes,
Dwell.

Hi Stuart,

We understand that the timeframe for payments showing up wasn’t ideal, but we’ll start processing regular monthly repayments three working days before they’re due. After this, it can take another two – three working days for the payment to fully process on our end. If your monthly payment landed near a weekend, this can also impact how quickly we can process your payment.

We’ve shared your review with the relevant teams as we would like to improve this process for our customers. For now, we hope the above gives you an idea of our timelines.

Thanks,
Jamie P.