Karen Colledge

ZERO STARS bought 2 smiley face jumpers - supposed to be oversized in the sale meant to be £70 each paid £33 each -when they arrived it did not look possible that 2 jumpers would be in such a small package - I ordered the biggest they did at XL 14-16 - NO CHANCE true to size, quality rubbish my daughter tried them on ( who is a size 4) they fit her as normal jumpers - but are meant to be oversized so she should of been swamped by them- I emailed the company
I was offered to keep the jumpers that where no use and offered 15% refund - I declined as wanted full refund - I was informed I could return them at my own cost to china £150 to return - then once checked I may get a refund- what a joke - I disputed this and then was informed it’s all in their returns policy ( which does not state you are returning them to china) it only states you can return them for a full refund ( so as stupid as I am I thought the company was in London) I was then offered a 30% refund and to keep them - I have now raised a claim through my bank as items are falsely advertised and refund policy does not stipulate paying return postage to china - not holding my breath as this company will have some way of wrangling it’s way around a fraud claim
DO NOT ORDER FROM THESE SCAMMERS

Easy to use- straight forward - quicker than queuing in post office too - popping up everywhere so if full there will be another really close by

would be 0 stars but not an option, my membership is due to end so I cancelled my DD plus the gym I went to was appalling and was never cleaned in the year I have been there, this has caused me on going ear and chest infections so I was unable to go since April 2019. I received a text from Harland's to say I owed £10. I have never missed a payment in 12 month. I tried to pay via the link sent but it did not work, I tried to pay online but it did not recognise me so therefore could not pay. I phoned customer services today and I was informed I now owe £35 due to a £25 charge for missed payment. I have not received any correspondence stating I would be charged. Customer services would not accept my £10 payment as I disputed the charges, the advisor was not interested. I was informed I was sent an Email in September 2018 stating terms and conditions but I did not, I have emailed Harland's but as yet have not had any response No doubt they will wait until the charges mount up before contacting me.