Hallsgreenhouses.com Reviews 123

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its simplicity, speed, and the helpfulness of the delivery personnel. The quality of both the greenhouses and the customer service receives frequent positive feedback, with consumers noting the sturdiness and visual appeal of the products. Many reviewers specifically commend the responsiveness and knowledge of the customer service team, particularly mentioning individual representatives who went above and beyond to resolve issues. Consumers found the service to be extremely helpful. While some reviewers found the instructions challenging to understand, especially those new to greenhouse assembly, many were able to find assistance through online videos or by contacting customer support. The consensus regarding the instructions is low, with opinions varying significantly. Despite this, the positive experiences with delivery, product quality, and customer support contribute to a high level of overall satisfaction.

Based on these reviews

Rated 5 out of 5 stars

I cannot tell you how much I love my Qube greenhouse. I bought two, one is at the front of the house and the other will go in the garden. I think they look really elegant and modern. Somethin... See more

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Rated 5 out of 5 stars

Just finished assembling my Popular greenhouse and are very pleased with quality of it especially as I got it on offer. We found it easy to assemble when finally fathomed out the instructions and wen... See more

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Rated 5 out of 5 stars

I bought a Halls 10 x 8 Magnum greenhouse which was installed for me by Juliana’s recommended installer about a year ago.thrilled with it. One tempered glass pane shattered in the winter but was repla... See more

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Rated 5 out of 5 stars

I have just purchased a Birdlip 4x6ft. greenhouse with staging. The build quality is excellent,its only taken several days with carefull assembly. One roof pain of glass was brocken but replaced withi... See more

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Rated 4 out of 5 stars

I have given an Overall grading of 4 Stars because of the help and advice given to me on a number of occasions. I would have given Rachel FIVE STARS if it was possible. I must say that the leaflet exp... See more

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Rated 5 out of 5 stars

They made the buying a greenhouse for our oap complex easy and found them very helpful it arrived on time and dave put it up withgreat expertise very friendly and made our new greenhouse look stunn... See more

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Rated 4 out of 5 stars
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The greenhouse is great quality, but please do something about the grey installation instructions. We puzzled over many of the pictures, written instructions alongside pictures would help. Installat... See more

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Rated 3 out of 5 stars

My lean to 6x2 greenhouse arrived on time and well packaged. However here's the but... the instruction manual is terrible! Even looked online and although the pictures were slightly clearer it's sti... See more

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Rated 5 out of 5 stars

This company could not do enough to help and support me. Communication between myself & their team was courteous and efficient. I am truly grateful for their patience! I love my greenhouse & would def... See more

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Rated 5 out of 5 stars

I bought a Qube 6x8 greenhouse from Halls for my wife's 40th birthday and am delighted with how it looks in the garden. We did have a small issue with two panes of glass being shattered in the b... See more

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Rated 5 out of 5 stars

Having , earlier this week, lost one of the large panes of glass in my greenhouse, due to an accidental knock, I phoned Customer Service. Rachel couldn’t have been more helpful, and arranged for a r... See more

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Rated 5 out of 5 stars

Ordering was easy, delivery was prompt and carefully offloaded. All items were boxed and marked up. Glass panels were all in a secure crate, again well packaged and protected. I am now the proud owner... See more

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Rated 5 out of 5 stars

We bought an 8x6 popular for self-assembly. Delivered in good quick time at a busy time of the year, this is a great and well-engineered product. A small glitch with a broken piece of glass was quickl... See more

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Rated 5 out of 5 stars

Quality product, super helpful customer service support who were able to steer us in the right direction when we got stuck. Instructions - terrible for novice diy'ers. The newer instructions email wer... See more

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Rated 4 out of 5 stars
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Bought a 8x6 Popular powder coated greenhouse late last year. Great value with current discount and horticultural glass. Did not buy the foundation but built my own using pressure treated sleepers tha... See more

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Rated 5 out of 5 stars

Our new greenhouse arrived safe and sound and was built a week later by GBS. The greenhouse is perfect and the company that built it were excellent. Very happy, and delighted we used this company.

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Rated 5 out of 5 stars

Assembled our greenhouse ourselves. This is not a job to be rushed, very time-consuming and needs to be thought about, instructions not the best, but once you get into the swing of it we definitely ha... See more

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Rated 5 out of 5 stars

We bought the Cotswold Birdlip. It is stunning, well made and strong. We fervently suggest that if you buy one, use their recommended installers - unless you are an experienced DIY enthusiast.... See more

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Rated 5 out of 5 stars

We recently ‘inherited’ a Halls Magnum greenhouse which was requiring some TLC but had potential. We contacted Halls regarding purchasing parts - some of which were significant - to enable us to r... See more

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Rated 5 out of 5 stars

Rachel was so pleasant and helpful. She was also so professional and knowledgeable about the replacement parts we needed for our storm damaged greenhouse. Parts arrived promptly as promised. Fantastic... See more

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Rated 5 out of 5 stars

Bought a 6x6 Curved Greenhouse and what a little cracker it is! Took my time and did it section by section. The instructions were pretty good and anything unclear was resolved by a quick call to to Ra... See more

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Rated 5 out of 5 stars

I bought the Supreme 812. I was dismayed at the number of components, and how they fitted together. I was able to access extra instructions and videos thanks to Rachel Marsh, which helped me complete... See more

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Rated 5 out of 5 stars

Having contacted this firm to find a part for a 20 year old greenhouse. I was amazed to not only find they had the part and could help,but how brilliant the service, communication and delivery was. Re... See more

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Rated 5 out of 5 stars

Our greenhouse is of good quality. It took our own d.i.y. installation a few days to complete but now all looking good. Thank you to Julianna Greenhouses/Halls Greenhouses for their very excellent s... See more

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Rated 5 out of 5 stars

Ordering online was very easy. Delivery was on time as promised. The greenhouse instructions were easy to follow as all parts were labelled. Solid structure when completed. Very happy with the purch... See more

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Rated 5 out of 5 stars

This just a quick note to say thank you for the great service I’ve had from your company regarding my new greenhouse. Also could you thank your delivery driver I think his name was Mark , he was ver... See more

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Rated 4 out of 5 stars

I was impressed with the entire process. The ordering was easy and they kindly corrected my mistake when I'd ordered the wrong downpipes. The delivery arrived on time and the driver was very helpful... See more

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Rated 5 out of 5 stars

My second purchase from this company , after my awesome greenhouse delivery , I ordered staging for the inside. What can I say, it was delivered in perfect condition, it was easy to asset and it look... See more

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Rated 4 out of 5 stars

Having owned greenhouses from Halls previously we continue to be impressed by their service including any necessary after sales. Assembly does take some serious working out but the end result is as it... See more

Rated 5 out of 5 stars

I only needed a few parts to repair an old greenhouse and emailed Halls for help. The response and recommendations came through quickly and I ordered the parts online. A few days later the parts arriv... See more

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Rated 5 out of 5 stars

Installed a 86 today for a friend had a few minor head scratching issues but were resolved very easy by a quick answered call to a happy helpful lady called Rachel Il reccomend Halls from now on

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Rated 4 out of 5 stars

I have purchased a Halls Cube Square greenhouse and have to say I have been very impressed with the customer service provided in particular by Rachael Philpot. She has been meticulous6 in her approach... See more

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Rated 5 out of 5 stars

From the point of ordering to delivery to giving technical support and sorting minor issues for me and for being super brilliant throughout with customer service. It is a superb greenhouse, with ev... See more

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Rated 5 out of 5 stars

Would just like to say I have just bought and installed one of your greenhouses and would like to let you know we are over the moon with it, great little product simple to build and everything b... See more

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Rated 4 out of 5 stars
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I ordered a small lean-to greenhouse because we do not have much room in our garden for anything bigger. Delivery was quicker than anticipated so a great service by Halls. I have to say, we are used... See more

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Rated 5 out of 5 stars

The process of ordering, arranging and receiving delivery were extremely simple and straightforward. The delivery was made by a smashing person who was very helpful. All the components were se... See more

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Rated 5 out of 5 stars

I have purchased a Popular 86 greenhouse with toughened glass from Halls Greenhouses. The order arrived complete on the 16th January, exactly as stated by Halls. Upon building the greenhouse over th... See more

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Rated 5 out of 5 stars

I needed replacement pane of glass following storm damage to our greenhouse. The service was absolutely first class from start to finish. Thanks

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Rated 5 out of 5 stars

Love my Popular greenhouse, has withstood the winter so far, although I've had an issue with the doors screws shearing off: why, is a mystery. But Rachel Marsh of customer services could not have bee... See more

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Rated 5 out of 5 stars

I wanted parts for a greenhouse that is no longer made and they were able to supply them from Denmark as they didn’t have them in stock. Nothing was too much trouble. The staff phoned when they said t... See more

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Rated 5 out of 5 stars

Delivered as and when promised with helpful driver. Had slight problem with one part, this was rectified with alacrity. Would recommend.

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Rated 3 out of 5 stars

Altan Wall Garden 42 (lean to Greenhouse) Ordering, delivery and quality are all 5 Star. However, as novices to greenhouses, the construction instructions were so poor they were disabling rather... See more

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Rated 5 out of 5 stars

wow , my 6x8 halls burford with the customer service was spot on very friendly and fast to reply to any querys i had , very sturdy frame with the staging making even stronger , beautiful green colour... See more

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Rated 5 out of 5 stars

I had a missing part in my order and the speed and efficiency with which they met my request was most speedy and courteous I would certainly use this company in the future

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Rated 5 out of 5 stars

We purchased a green house from the Range with poly windows and it was just awful. First bit of bad weather and all the panels blew out and it was damaged. The range didn’t want to know. So we decide... See more

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Rated 5 out of 5 stars

We ordered the greenhouse mid of July to replace an old aluminium greenhouse with broken glass due to high winds. It arrived within days after mentioning the we have a wedding in our garden in August... See more

Rated 5 out of 5 stars

GREAT CUSTOMER SERVICES PRODUCT PACKAGED WELL AND DELIVERED AS STATED CUSTOMER SERVICES ARE EASY TO CONTACT AND ARE VERY HELPFULL ON THE PHONE' INSTRUCTIONS SEEM A LITTLE BASIC BUT READ THEM OVER A FE... See more

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Rated 5 out of 5 stars

Despite the age of my Hall's greenhouse the required parts were readily available and the speed of delivery and help I received were first class.

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Rated 5 out of 5 stars

I had a few problems understanding the instructions on the greenhouse, with diagrams hard to identify specific pieces. However, the customer support was fantastic, and in particular from Rachel, who w... See more

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Rated 5 out of 5 stars

We ordered a halls popular 6x6 greenhouse, every one we dealt with was polite and helpful, from when we needed help on accessories, the delivery driver as our property isn't easy to deliver too and w... See more

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Company details

  1. Garden Building Supplier
  2. Garden
  3. Greenhouse

Written by the company

Halls is an old British company that has existed since 1936, and it was the first in the world to mass-produce greenhouses. Halls is closely associated with English gardening traditions and provides quality greenhouses at reasonable prices to this very day. The company offers a wide range of products and provides every opportunity to make your dream come true, regardless of whether you are a novice or an experienced gardener.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Excellent customer service

We recently ‘inherited’ a Halls Magnum greenhouse which was requiring some TLC but had potential. We contacted Halls regarding purchasing parts - some of which were significant - to enable us to reinstate it. Basically we needed some help & advice too.
The telephone was answered by a ‘person’ & we were able to ask questions & discuss the problems we were facing. The customer service was outstanding: the ‘problems’ we were facing were listened to - understood - & answers suggestions made - parts referenced & found. We were able to order what we needed & now have a wonderful addition to our garden.
It is great to find a company & team - that actually provide the long term support of their products beyond just sales (or infact primary sales).
We have returned to them & bought additional items to now enhance our greenhouse.
Thank you.

April 2, 2025
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Reply from Hallsgreenhouses.com

Thank-you for taking the time to give such a lovely review. We do pride ourselves in our long-standing, knowledgeable members of staff. Always happy to help.

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Rated 5 out of 5 stars

We bought an 8x6 popular.

We bought an 8x6 popular for self-assembly. Delivered in good quick time at a busy time of the year, this is a great and well-engineered product. A small glitch with a broken piece of glass was quickly sorted by the wonderful Rachel. Great step by step instructions, and two of us old fogeys managed the assembly over a couple of days. We certainly couldn't have got better for the price.

April 11, 2025
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to provide such lovely feedback. Enjoy your lovely new greenhouse.

Rated 5 out of 5 stars

Bought a 6x6 Curved Greenhouse and what…

Bought a 6x6 Curved Greenhouse and what a little cracker it is! Took my time and did it section by section. The instructions were pretty good and anything unclear was resolved by a quick call to to Rachel at Halls - what a star! Looking forward to growing fruit and veg over the years ahead. Highly recommend.

April 24, 2025
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to give such wonderful feedback. We all enjoyed seeing your lovely photo of your outstanding new greenhouse. We wish you many years of productive growing.

Rated 4 out of 5 stars
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Love our new Lean-To Greenhouse !

I ordered a small lean-to greenhouse because we do not have much room in our garden for anything bigger. Delivery was quicker than anticipated so a great service by Halls. I have to say, we are used to constructing things but we struggled with the instructions. The pictures in them were of a poor quality so we weren't sure we had aligned the pieces together properly and a few times, we had to take them apart again and turn them around. I wish the pictures had been clearer and in colour as we would have put everything together more quickly. I am glad we ordered the base too because it looks much better with it and we filled it with pea gravel to give it a cottage garden feel. Now we finally completed it and I am delighted with it. We had all our seedlings in one of those plastic greenhouses but now we have purchased shelving and moved them into our new greenhouse. I would also recommend the vent opener because that saves you job opening and closing the window all the time. I wish I could post pictures to show how lovely it looks.

April 16, 2025
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Reply from Hallsgreenhouses.com

Thank-you so much for the feedback. We are thrilled that you are so happy with your lovely new greenhouse. And we are aware of the issues with the instructions. I am pleased to say that the first draught of the amended version has been done and will be available on our website very soon. Sorry it was not done in time for your construction.
Feel free to send your photos to us if you would like us to share them on social media.

Rated 5 out of 5 stars

Excellent greenhouse very happy

We purchased a green house from the Range with poly windows and it was just awful. First bit of bad weather and all the panels blew out and it was damaged. The range didn’t want to know. So we decided to get a glass one and found this website. Ordered it and got an email straight away informing us that delivery is up to 9 weeks. Got another email shortly after saying it was coming and gave a delivery day. Was delivered in around 3-4 weeks. When we unpacked it you could imperially tell it was very good quality and the instructions were clear and easy to understand. The green house took around 5 hours all in to put together. We had a slight issue when opening the last box of glass panels one of them was shattered. I emailed customer service and they were brilliant and they had a new glass panel sent out next working day delivery. I emailed on the Sunday and it came today Tuesday. I would highly recommend this website and the greenhouse we purchased. Also would like to thank Rachel marsh in customer service team for her excellent service. Kept us informed all the way when it would be delivered and also got a replacement glass panel sent out very quickly for us. Thanks again.

April 16, 2025
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to write such a lovely review. We are glad we were able to help and that you now have a lovely greenhouse you can enjoy for many years to come.

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Rated 5 out of 5 stars

Great service

Rachel was so pleasant and helpful. She was also so professional and knowledgeable about the replacement parts we needed for our storm damaged greenhouse. Parts arrived promptly as promised. Fantastic service. Thank you.

April 10, 2025
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Reply from Hallsgreenhouses.com

Thank-you for taking the time to leave feedback. We are lucky to have a long-standing knowledgeable team who are always happy to help.

Rated 5 out of 5 stars

What superb service!

Having , earlier this week, lost one of the large panes of glass in my greenhouse, due to an accidental knock, I phoned Customer Service. Rachel couldn’t have been more helpful, and arranged for a replacement to be sent. I was incredibly impressed when, this morning, the glass and clamps arrived by courier. I was not expecting such a speedy delivery and my thanks to all concerned. My greenhouse is now sporting its new glass pane. That is what I call fantastic service.

April 3, 2025
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave such great feedback. Glad we could help with your glass. Always happy to help. We hope you have a great season in your lovely greenhouse.

Rated 5 out of 5 stars

5 star customer service

Installed a 86 today for a friend had a few minor head scratching issues but were resolved very easy by a quick answered call to a happy helpful lady called Rachel
Il reccomend Halls from now on

April 2, 2025
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave such lovely feedback. We are here to help Monday-Friday. Hope your friend has many happy years with their lovely new greenhouse.

Rated 5 out of 5 stars

Great !

My second purchase from this company , after my awesome greenhouse delivery , I ordered staging for the inside. What can I say, it was delivered in perfect condition, it was easy to asset and it looks great.
Top service all around !

March 24, 2025
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to give such lovely feedback. Much appreciated and glad we could help to supply great service and products. Enjoy your growing season.

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Rated 5 out of 5 stars

Sourcing parts for my 35 year old Hall's greenhouse…

Despite the age of my Hall's greenhouse the required parts were readily available and the speed of delivery and help I received were first class.

March 19, 2025
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Reply from Hallsgreenhouses.com

Thank-you for taking the time to leave the lovely feedback. Glad we could help sort it for you. Enjoy.

Rated 1 out of 5 stars

The quality of the Green was very poor…

The quality of the Green was very poor .
It took 3 of us ( one person was amazingly practical) 7 hours to put up.
Instructions soooo poor .

Not value for money

March 22, 2025
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Reply from Hallsgreenhouses.com

We apologise if you found the instructions difficult to follow. We have forwarded this onto our Head Office who are responsible for the instructions.
The greenhouse you have would generally take around 2-3 days to construct for beginners.
We do hope that despite your experience with the construction, you can have a wonderful and productive growing season in your lovely new greenhouse.
Please contact us at the office if we can be of any further assistance.

Rated 5 out of 5 stars

Spare parts to repair existing greenhouse

I only needed a few parts to repair an old greenhouse and emailed Halls for help. The response and recommendations came through quickly and I ordered the parts online. A few days later the parts arrived and they are exactly what I needed. Excellent prompt service.

March 20, 2025
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave such lovely feedback. So glad we were able to help. Have a great growing season.

Rated 3 out of 5 stars

Difficult to construct

My lean to 6x2 greenhouse arrived on time and well packaged. However here's the but... the instruction manual is terrible! Even looked online and although the pictures were slightly clearer it's still not straightforward. It's just diagrams and no text which doesn't work for me at all. I've put together a number of flat pack items during my 50 years on this earth but this is mind boggling stuff. It's day 3 and all I've managed is the base and the front panel. The rubber strips for the glazing are awkward to fit and, after much deliberation I've decided to wait until I've fully constructed the frame with assistance before trying to put this onto the metalwork because it keeps falling off.

It's a shame because the metalwork is clearly good quality.

March 9, 2025
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Reply from Hallsgreenhouses.com

Many apologies for the delay in responding to this review.
It has been noted that the instructions for this particular model have room for improvement.
We do have a very good support team on the end of the phone to help overcome any issues. Please do give us a call if you require assistance.

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Rated 4 out of 5 stars
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Great product with poor instructions.

Bought a 8x6 Popular powder coated greenhouse late last year. Great value with current discount and horticultural glass. Did not buy the foundation but built my own using pressure treated sleepers that gave extra height. Delivered on time with a helpful driver. Assembled the side panels and door on my kitchen floor as it is level, warm, dry, and near the coffee machine. Halls should be ashamed of the quality of the instruction booklet which is probably the source of the majority of the negative reviews. Fortunately the downloaded pdf is acceptable quality. I assembled and glazed the greenhouse by myself apart from 30 minutes help while I fixed the panel corners. Overall I found the assembly quite easy and completed it much quicker than anticipated. Only difficulty was upper glass panels in the roof. Glad I didn't choose 4" x 2" toughened glass. Completed it looks brilliant and feels very sturdy. Only time will tell if it can withstand long term weather.

March 2, 2025
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Reply from Hallsgreenhouses.com

Thank-you for taking the time to leave a review for us. We are always on the end of the phone Monday-Friday to offer help and advice on construction. We apologise the instructions supplied were not up to standard and this has been passed onto our Head Office who look after development/instructions.

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, delivery was prompt and carefully offloaded. All items were boxed and marked up. Glass panels were all in a secure crate, again well packaged and protected. I am now the proud owner of a black Birdlip greenhouse with all the trimmings and it looks fantastic and stylish in the garden. A tricky build, do follow instructions to the letter and you will be fine. One pane of glass was smashed, a quick call to customer services at Julianna group and the replacement arrived 2 days later at no extra cost. Fantastic customer service from start to finish, I can't recommend this company highly enough.

February 27, 2025
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave such lovely feedback. Much appreciated. We are so glad you are enjoying your lovely new greenhouse and hope you have a productive growing season.

Rated 5 out of 5 stars

Ordering online was very easy

Ordering online was very easy. Delivery was on time as promised. The greenhouse instructions were easy to follow as all parts were labelled. Solid structure when completed.
Very happy with the purchase.

February 21, 2025
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to give such lovely feedback. We hope you have many happy years in your lovely new greenhouse.

Rated 5 out of 5 stars

Great greenhouse

Assembled our greenhouse ourselves. This is not a job to be rushed, very time-consuming and needs to be thought about, instructions not the best, but once you get into the swing of it we definitely had a sense of achievement! Had an issue with one of the glass panels, but spoke to customer service on the phone and had replacements couriered out and received in a couple of days. Again, do not under-estimate the assembly, but worth the effort for a great looking greenhouse.

February 21, 2025
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Reply from Hallsgreenhouses.com

Thank-you so much for taking the time to leave your feedback. We are thrilled you are so happy with your lovely new greenhouse, and yes, it does give you a great sense of achievement when you build it yourself.

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Rated 5 out of 5 stars

A SPEEDY REACTION

I had a missing part in my order and the speed and efficiency with which they met my
request was most speedy and courteous
I would certainly use this company in the future


February 20, 2025
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Reply from Hallsgreenhouses.com

Thank-you for the lovely feedback. We do pride ourselves on our customer service so we thank you for taking the time to leave your review.

Rated 1 out of 5 stars
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Do not buy - Extremely difficult to build

Honestly, building a simple small wall garden greenhouse was one of the worst experiences I have had. The instructions are unclear, the pictures are different shades of grey/fuzzy and when you go on the website to find videos, the page doesn't exist. The same instructions online are less shades of grey but still not helpful. They couldn't make it harder for you to build if they tried. Lots of reviews I have read of similar experiences and yet the company have no actioned on this. I recommend not buying or paying the extortionate amount for someone to come make it for you (maybe thats why they make it so difficult for you...)

February 17, 2025
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Reply from Hallsgreenhouses.com

We are truly sorry to hear about your frustrating experience with assembling the wall garden greenhouse. This is certainly not the experience we want for our customers, and we appreciate unclear instructions and lack of accessible resources can make the process even more challenging. We have recently started a review of all our products, which will include the instructions, but this will take some while to conclude.

If there’s anything we can do to assist you further, whether its additional guidance or troubleshooting, please don’t hesitate to reach out. We appreciate the time you took to share your honest feedback.

Rated 5 out of 5 stars

Fabulous service

This just a quick note to say thank you for the great service I’ve had from your company regarding my new greenhouse.
Also could you thank your delivery driver I think his name was Mark , he was very helpful and professional in his approach very happy with everything.

February 10, 2025
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Reply from Hallsgreenhouses.com

Thank-you for such great feedback. Mark is a fantastic driver and we are lucky to have such a great team here.

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