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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift delivery service and the excellent value for money. Many consumers highlight the ease of tracking their orders and appreciate the clear and fast communication throughout the delivery process. The quality of the products receives positive feedback, with people noting that items match the descriptions accurately. Consumers also appreciate the reasonable prices offered. However, there are mixed opinions regarding the order process itself, with no strong consensus. Some reviewers reported negative experience with the contact to the business. Despite this, many customers express satisfaction with the customer support team, particularly praising their prompt and helpful responses to inquiries.

Based on these reviews

Rated 5 out of 5 stars

Ordered 2 air conditioners, shipment was fast but 1 outside unit was damaged by the carrier. Support via helpdesk was very fast and friendly. The new unit was delivered 5 working days later. Special... See more

Rated 5 out of 5 stars
Invited

Great Service, great products, great prices. It took only a week to deliver to Germany with Schenker Logistics. Fully trackable, well and safely packed on a pallet, Highly recommended

Rated 5 out of 5 stars
Invited

The customer support team responded promptly and competently to both of my technical questions. The price was reasonable. The delivery was clearly communicated and was quick (considering that it was s... See more

Rated 5 out of 5 stars
Invited

Order was sent for delivery the day after I ordered it. Very prompt service and I was kept informed of the parcels progress until I received it. Excellent service.

Rated 5 out of 5 stars
Invited

Fast and clear details shared for each step or delivery process, once the order has been placed.

Rated 4 out of 5 stars
Invited

I chose a heat pump that was a good product and a very good value deal. I needed the unit to be delivered at a particular time, as I live in a place where delivery is difficult. I therefore arranged... See more

Rated 5 out of 5 stars
Invited

...good tracking all the way and connect and keep in touch by telephone (2x) for the exact adress because we have only a postbox... Very very good! Rijkee Dogueno

Company replied

Rated 4 out of 5 stars
Invited

Good Value - easy to deal with - but incurred wait due to item not in stock

Rated 5 out of 5 stars
Invited

Good work, dispatched 5 days later after my order, delivered with care and reasonable prices

Rated 5 out of 5 stars
Invited

Great price for the product I needed. Fast delivery and super communication from ordering to delivery. Would definitely order again.

Rated 5 out of 5 stars

This has been by far the best customer support I’ve ever received. Even though the air-conditioning units arrived a little later than I expected, the level of service more than made up for it. Eve... See more

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Company details

  1. Home Improvement Store
  2. Building Materials Store
  3. Construction Material Wholesaler
  4. Home Goods Store

About GROUPSUMI

Written by the company

Online distributors of material for renovations and installations.

At GroupSumi you will find a wide catalog of material and spare parts for your electrical, plumbing and air conditioning installations. More than 16,000 references available and the option to access our multiple services and exclusive prices as a professional.

Access GroupSumi PRO as a company or freelancer. Special prices, customized budgets, exclusive products and the option to pay your invoices in 30, 60 or 90 days.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 1% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Order lost and no answer from vendor

The order paid on 7th December, ready to be sent on 11th December is still to be collected by carrier on 18th December. E-mail sent asking to check the situation to the vendor on 13th December still with no answer.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars
Invited

Excellent

Very trustable shop, quick process and delivery. Good prices!

November 14, 2023
GROUPSUMI logo

Reply from GROUPSUMI

Hi Belicza, thank you for the kind review! We're thrilled to know that you had a great experience. We'll keep up the good work and look forward to serving you again soon. If you need any assistance, feel free to reach out. Have a fantastic day!

Rated 5 out of 5 stars
Invited
GROUPSUMI logo

Reply from GROUPSUMI

Hello Hervé, thank you for your kind review! We're delighted to hear that you had a quick delivery and that the product met your expectations. If you need anything else, feel free to reach out. Have a great day!

Rated 5 out of 5 stars
Invited

Nickel merci

October 23, 2023
GROUPSUMI logo

Reply from GROUPSUMI

C'est un plaisir, Mael! Nous sommes ravis que vous soyez satisfait. N'hésitez pas à revenir quand vous le souhaitez.

Rated 5 out of 5 stars
Invited

Very good company to work with very…

Very good company to work with very good price and products will definitely be using again

October 4, 2023
GROUPSUMI logo

Reply from GROUPSUMI

Thank you so much, Duncan! We're thrilled to hear you had a great experience working with us and that you're pleased with our prices and products. We look forward to serving you again in the future!

Rated 5 out of 5 stars
Invited

Efficient !

On time. Efficient. What else can I say ?

September 13, 2023
GROUPSUMI logo

Reply from GROUPSUMI

Thank you, Alastair! We appreciate your kind words. We'll continue to do our best to provide on-time and efficient service. If you ever need anything else, just let us know!

Rated 5 out of 5 stars
Invited

article conforme au descriptif et à la…

article conforme au descriptif et à la commande

August 25, 2023
GROUPSUMI logo

Reply from GROUPSUMI

Merci beaucoup pour votre commentaire !

Nous sommes très heureux que tout se soit bien passé. Nous espérons que vous pourrez compter sur nous pour vos futurs achats.

Cordialement

Rated 5 out of 5 stars
Verified

Tout okoooooookkkk

July 31, 2023
GROUPSUMI logo

Reply from GROUPSUMI

Merci beaucoup pour votre commentaire !

Nous sommes très heureux que tout se soit si bien passé. Nous espérons que vous pourrez à nouveau compter sur nous pour vos futurs acha

Rated 5 out of 5 stars
Verified

Perfecto y facil

June 23, 2023
GROUPSUMI logo

Reply from GROUPSUMI

¡Muchas gracias por tu comentario!

Nos alegramos que todo haya salido tan bien. Esperamos que quieras volver a contar con nosotros para futuras compras!

¡Un saludo!

Rated 5 out of 5 stars
Verified

Purchase of Broyeur

Simple to order. Dispatched quickly.
Good to deal with. Thank you.

June 12, 2023
GROUPSUMI logo

Reply from GROUPSUMI

Thank you for your review!

We're really glad everything went as expected. We try to make things easy so you can enjoy your purchase as soon as possible! We hope you count on us again!

¡Regards!

Rated 5 out of 5 stars
Verified

Good Quick service

May 15, 2023
GROUPSUMI logo

Reply from GROUPSUMI

Thank you for your comment!

We try to do everything We can to have the best service on the whole procedure. We're very glad everything went so good!

Regards!

Rated 5 out of 5 stars
Verified

Easy to order and speedy delivery

Easy to order and speedy delivery. Good price also. Excellent service.

May 3, 2023
GROUPSUMI logo

Reply from GROUPSUMI

Thank you for your review!

We're glad everything went so good! We work hard to be extremely competitive with our prices and products. We hope you count on us again!

Kind regards!

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