Portugal
Review of GROUPSUMI
The order paid on 7th December, ready to be sent on 11th December is still to be collected by carrier on 18th December. E-mail sent asking to check the situation to the vendor on 13th December still with no answer.
Review of PCDIGA
Review of Staples Portugal
I bought online on the 7th September with option to collect in physical shop, Payment confirmed on that day. Information was that item will be available in shop within 2 working days. On 17th September I finally receive confirmation that item was available in shop after I call to inform that order must be cancelled and refund made considering the big delay in delivery. I have to call again after that to ask again for the refund that was made a few days later.
Reply from Staples Portugal
Estimado Cliente,
Lamentamos desde já a sua insatisfação e pedimos desculpa por qualquer transtorno que possa ter sido causado pela situação.
Solicitamos, por favor, que nos exponha a situação para info@staples.pt, indicando o número da encomenda ou o NIF que associou à compra para que possamos verificar o sucedido junto do departamento responsável.
Na certeza de que em momento algum pretendemos defraudar as suas expectativas de compra, reiteramos o nosso pedido de desculpas e disponibilidade para qualquer esclarecimento ou assunto que considere necessário.
Review of Vienna PASS
Review of Kinguin.net
Office key purchased, delivered and activated in a few minutes.
Review of SEUR
Order 2017121288830172700935 delayed with no prevision whatsoever. Calling +351 707 501 010 impossible to get to an Assistant to find out what is the problem with the order. Automatic IVR only with no possibility to get a Person to talk to. Send email contact one day ago and no answer from SEUR ... How can I get information on what is happening with my order? No answer.
Review of CJS CD Keys
I have purchase a Kaspersky Key on 14th October (order number 1040718). After Visa payment done I receive information that item is in re-stock 12 hours max. I receive an automatic email in response to contact I have made on 16th October to ask for information about the delay. 5 days have passed since payment and no news to new emails I have sent asking for information. Today, since item is still in re-stock and since I have received no information from CJS CD Keys I decided to ask for the refund on my credit card. I hope they will refund me.
Reply from CJS CD Keys
Hi sir, sorry for the delay in re-stock. We will now refund you in full as promised.
