ClimaMarket Reviews 76

⭐☆☆☆☆ Same defect twice – unacceptable experience with ClimaMarket and Samsung

We purchased a Samsung air conditioning unit (model WEUSPRZHK) from ClimaMarket, and have now experienced the exact same defect twice with the indoor unit.

After the first failure (a leaking and freezing evaporator), ClimaMarket sent us a replacement unit. Initially, that seemed like an acceptable solution — but only a few months later, the exact same issue occurred again.

Our installers, with over 20 years of experience, fully dismantled the unit and confirmed that the evaporator is full of holes. This clearly has nothing to do with the installation, but points to a structural manufacturing defect by Samsung.

What makes this even worse is that the unit is installed in our bedroom, and removing it requires a major dismantling job each time.
We have provided photo and video evidence to ClimaMarket, yet received no long-term solution — only vague responses blaming bad luck or installation faults.

In summary:
❌ Same serious defect twice in a short time
❌ No accountability from Samsung or ClimaMarket
❌ Very disappointing and slow after-sales service

We strongly advise against buying from ClimaMarket or choosing Samsung air conditioning units.
If you value reliability and proper customer service, look elsewhere.

I bought an air conditioner, and the purchase went smoothly. However, when I had issues afterwards, they didn’t help at all. I tried several times to get support, but there was no solution and they simply stopped responding. Very disappointing.

Perfect, also perfect solutions (can take a bit long tho) in case of warranty required abroad.

bad company

Good product and good service

The product arrived without problems, in the stipulated time, everything was correct

Despite European law, they refuse to handle claims for the products you purchased and will simply direct you to the manufacturer. However, the purchasing process generally works smoothly most of the time.

Delivery went well but we have a defect in the display. Asked for support many times now but no reply. Inv240168.

Please be warned for this company. I am still open for a solution.

Solved! Received a new unit

We have a very ugly situation with ClimaMarket ( climamarket.eu )

Our landlord (We are in Germany) has ordered there a heat pump LG.
It worked normally about a week and got broken.
Currently it’s been almost 6 weeks as the problem still on the run.
Climamarket is not going to resolve it.
They were asking for some reports from local experts, then they just stopped to answer e-mails.

We have children. Their room is cold. Kitchen and bathroom is about 9 degrees.
We are using kerosine to warm up the bathroom.
We are keeping last 2 rooms warm using electric warmers. Our electricity spends more than 1 Megawatt/month.
Last utility bill is 700+ euro.

There is no question if any of us will use their service in future.
Question is how legal is their activity.

I'm having the worst customer support experience ever, we order more than 15 units and 1 of them is not working at all, the support spent 3 months checking the issue and in the end, they stop to responding to emails.

Ordered a ducted unit. But received a cheap split unit. They told me they would change it, but we are one month later they picked up the wrongly delivered unit but i still don't have the unit that i ordered and paid.

Good customer service. Order went without a problem. Would use again.

I made an order, it didn't worked out, due to some misunderstandings! Problems got solved!