Nicola Savage

I chose a heat pump that was a good product and a very good value deal. I needed the unit to be delivered at a particular time, as I live in a place where delivery is difficult. I therefore arranged for a neighbour to take delivery of the unit and store it in his garage for a few days. I also booked an installation engineer to come a few days after the delivery date. The website told me that the delivery timescale was 3-4 days, and I even checked on the website's Live Chat that this was correct. I waited to order the unit until the delivery date was right for me, then made the order. I found the ordering process very easy.
The problem came when the transport company DB Schenker got involved. I could see from the tracking that GrupoSumi despatched my order within a few hours. However, it then did not move from Schenker's warehouse in Barcelona for more than 2 days. This meant that the delivery was 2-3 days late. I was very annoyed because I had already taken a day off work for the projected delivery date, and I ended up spending many hours trying to chase the delivery.
Whilst the problem was with DB Schenker, GrupoSumi should reconsider giving such short delivery timescales on their website. Had the delivery time been 7 days, I would have been perfectly happy. But setting customers a very high expectation and then failing to meet it is not good for customer satisfaction.

We loved playing The Malaga Ripper game with out friends.
It was a good story, with challenging clues and riddles to solve, and a lovely way to spend a few hours exploring the streets of a beautiful city like Malaga. We will definitely play again in the future!

I love Starling Bank.
Having discovered Starling by accident, I started using the bank alongside my old HSBC account (I actually spent my whole 24 year career working for HSBC!).
Suddenly, I entered a new world of simple and intuitive banking, where things happen instantly and smoothly. I love the real-time notifications when credits arrive, the fact that I actually get a decent credit interest rate on my current account balance, and their exchange rate between GBP and EUR account is really competitive.
I've now stopped using my HSBC account as it isn't half as good or easy to use.
Who knew banking could be so good..?

Sent these flowers to my mother after the sudden death of her poor little dog. The flowers were great, and made her smile. Great value too, so I was happy as well...!