Ellos Danmark Reviews 18,337

Beautiful items, all as described.

After shopping at Ellos, I was then spammed with countless text messages and emails daily. I tried to unsubscribe, but apparently it hasn’t worked…

So good 😍😍😍 I like

I ordered many items from Ellos and really enjoyed the ordering experience and products. This has changed recently with one particular order.

I purchased a mirror and it arrived damaged - specifically it is very curved/bent and therefore not usable. It also distorts your reflection, so does not serve its purpose.

I have been going back and forth with the customer service team regarding getting a refund, and they insist I re-pack the mirror so it can be picked up. It's 200cm tall and completely bent out of shape! I have tried to explain many times its impossible to re-pack, and it would probably require additional packaging and costs to me (which they did not promise they would reimburse, it depends if the costs are "reasonable").

I have been told I could get a half refund, then a full refund, then forced to think about how to return this huge and delicate and broken item to them...

Incredibly disappointed as I paid hundreds of dollars for this mirror...

Never again.

Bought a very expensive table in January and after 6 weeks I was sent a table with yellow stains all over it. Sent it back (apparently they can't offer replacements or exchanges without forcing the consumer to return the product and initiate a new product contract even though consumer rights are fairly well established in this area).

Anyway, sent the table back, reorder the same table and wait a few more months for the next delivery. Finally table arrives- it was even more damaged than the first table they sent!

Understandably I am quite annoyed and again, ask for an exchange to which I am told it is not possible, I must return the table (again) wait for a refund and reorder - I doubt consumer agencies would agree with this.

They offer a 40% discount however this still means the table would be over €200, covered in yellow stains the colour of nuclear urine, and nearly 6 months after my initial order was placed.

When suggested I order the same table for the third time, I asked if ellos had any plans to address the quality issue they were having. It had been mentioned "internally"- ie order again and you'll probably get a 3rd yellow stained table.

This evening I'll order my return label and give my business to literally anybody else

I ordered solar decor for plants , a pair of ants in cast iron. One of the ant's head is not binded properly .

Everything ok

Horrible customer service

I paid for an order, a few days later they sent me an email saying *Desværre er varen udsolgt!* called customer service and they are so arrogant. *yes I have nothing for you, maybe someone paid before you*
So sad that my order is cancelled a few days after I placed my order and its 8 of them same thing. How could it be possible that all of them are sold? HORRIBLE

it is a fraudulent company allows fakes and fraud someone else bought in my name and did not request MIT id approval I received a fake invoice

( update Was able to get it shipped back, return with bring took very long, no refund as of yet)

Carpet was torn and broken over 25% of the surface area, looks dreadful (definitely not a new item, looks like someone has tried to wash the corner and pulled all the wool out)

contacted support and they were very unhelpful, they could NOT answer any of my questions about the carpet and what had caused the damage and if they had used chemicals on it ( there is a reason you buy a 100% wool carpet)
customer service said i can get a full return if i manage to pack it up again. how would i do that is the question? i don't have huge plastic sheets, huge paper pipe to put in the middle etc.
i was also offered 20% discount. that dose not feel fair for the state of it. I bought it for over 2000 kr. and the discount would only cover what i paid to get it shipped.

I had pretty high thoughts of Ellos before this but its clear to me now i cant trust them at all and especially not when it comes to expensive products. This company will send you used and damaged products.

Fast delivery

Items ordered were broken on arrival, which can happen of course. Ellos kindly offered to replace, but two subsequent deliveries contained incorrect items. Recent deliveries have been provided without packong slips. We have now been waiting more than three months for a corrected delivery, and have not received a response to our repeated customer support enquiries (400-20414044) for a month now. Cannot recommend the experience this time.

Edited: Thanks for the response here, glad you understand our frustrations - when will we get the products we paid for? Please respond to our request for customer support!

Edited 2: Our repeated support requests are being ignored. Ellos have taken our money and have not provided the product. I suppose this is illegal, and we are initiating a case with the Danish Consumer Complaints Board.

delivered in two days 10 days before christmas

I have only received half of my order, the other half has been on the way for 8 days now, and I can not see where the parcel is when I use the tracking number. I have written to Ellos and I have not received a reply yet.
This has never happened before when I have purchased from Ellos, service and shipment has been impeccable, but the way they are handling this, is taking far too long.
I am disappointed.