I am disappointed.
I have only received half of my order, the other half has been on the way for 8 days now, and I can not see where the parcel is when I use the tracking number. I have written to Ellos and I have not received a reply yet.
This has never happened before when I have purchased from Ellos, service and shipment has been impeccable, but the way they are handling this, is taking far too long.
I am disappointed.
Reply from Ellos Danmark
Hi Alexandra
Thank you for bringing this to our attention. We apologize for the inconvenience and the delay with your order. It is certainly not the experience we want for our customers.
If the issue persists, we will gladly follow up on this for you to ensure your order is located.
Your feedback regarding the delayed response, we answer all our emails, so if you haven't received a reply from us after 8 days, you should contact us again, as our response time is not that long
Regards
Pia