Review of Ellos Danmark


Rated 1 out of 5 stars

Cannot recommend

Items ordered were broken on arrival, which can happen of course. Ellos kindly offered to replace, but two subsequent deliveries contained incorrect items. Recent deliveries have been provided without packong slips. We have now been waiting more than three months for a corrected delivery, and have not received a response to our repeated customer support enquiries (400-20414044) for a month now. Cannot recommend the experience this time.

Edited: Thanks for the response here, glad you understand our frustrations - when will we get the products we paid for? Please respond to our request for customer support!

Edited 2: Our repeated support requests are being ignored. Ellos have taken our money and have not provided the product. I suppose this is illegal, and we are initiating a case with the Danish Consumer Complaints Board.

December 27, 2024
Unprompted review

Reply from Ellos Danmark

Hi Tim
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the issues with your orders and the delays in resolving them.

We understand your frustration with receiving broken items initially, followed by incorrect replacements, and the lack of proper packing slips in subsequent deliveries.
Best regards
Pia