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God kvalitet
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Review summary
Based on reviews, created with AI
Based on these reviews
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Ellos er et professionelt firma at handle i. Nemt at bestille, hurtig levering og gode betalings betingelser 😀
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Dejligt at bestille vare, hos så positivt en person. Så tak for det ;O)
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Altid glad for at handle i Ellos. Ingen problemer med forsendelsen.
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I have only received half of my order, the other half has been on the way for 8 days now, and I can not see where the parcel is when I use the tracking number. I have written to Ellos and I have not... See more
Company replied
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I ordered solar decor for plants , a pair of ants in cast iron. One of the ant's head is not binded properly .
Company replied
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God og hurtig service. Nemt at handle og nemt at returnere. Bare super.
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delivered in two days 10 days before christmas
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Fast delivery and high quality products
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fast delivery and nice products
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Go service.
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Great service as allways
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Very good Service
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Super fin service 👍😊
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Super service
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Let og lige til sted at handle .
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Favourit butik. Super god service og produkter. Tak
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Jeg er meget glad for at handle hos ELLOS 👏🏻
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So good 😍😍😍 I like
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Fast delivery
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Super god kundeservice👍
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Fast delivery.
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Everything ok
Invited
Super god👍🏻
Company replied
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Beautiful items, all as described.
Company details
Written by the company
Hos os på Ellos.dk finder du alt inden for mode, bolig og skønhed til kvinden midt i livet. Vores mål er være til for at forenkle livet og altid give vores kunder en positiv shoppingoplevelse. Du skal f.eks. altid kunne stole på, at vi har relevante og attraktive tilbud, hvor du ikke skal gå på kompromis med bæredygtighed eller klimabelastning. Hurtige og nemme leveringer kombineret med nem returnering er også noget, vi tager for givet. Vi arbejder på at skabe en tryg samhørighed. Hos os skal du altid føle dig velkommen og inspireret – uanset hvem du er.
www.ellos.dk
Written by the company
Contact info
Postboks 150, 6400, Sønderborg, Denmark
- 70 100 200
- customerservice@ellos.dk
- ellos.dk
4.2
Great
18K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Table came broken
Table came with a huge crack in the base. Packaging was really dirty.
April 15, 2024
Reply from Ellos Danmark
Hej Charmaine
Thank you for your review,
We apologize for your experience with the package + your complaint! Fortunately, I can see that you have been in contact with our customer service, who immediately ordered a pick-up of your complaint.
Best regards
Nick
Kundeservice Ellos group
Terrible customer service
April 16, 2024
Unprompted review
Reply from Ellos Danmark
Hi Anastasia
Thank you for your review,
Since you have not chosen to elaborate on why you think our service is poor, I can only apologize for your experience.
With kind regards
Nick
Kundeservice Ellos group
Costumer Service Extremely Deficient and Unsatisfactory
Their costumer service is really un helpful and are not living up to the expected standard you should get after placing an order for almost 30.000 DKK.
They say they will update you but you as a costumer have to chase them to receive any kind of update.
Ordered 2 of the same item, only received 1 and after being in contact with them for over 3 weeks they still are unable to assist me and blames it on their supplier. And the costumer service agent on the phone have zero costumer service approach.
No I am standing here with an unfinished project and no idea of if/when It can be finished.
April 15, 2024
Unprompted review
Reply from Ellos Danmark
Hi Viktoria
Thank you for your review,
We have tried to get more information from you so that we have been able to locate your case with us, but you have chosen not to reply back, so unfortunately we cannot respond further to your case.
We wish you a good day.
With kind regards.
Nick
Kundeservice Ellos group
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Easy order and return
Ellos generally have good selection and excellent prices. Placing the order was easy. Delivery was fast. Unfortunately the shirt was transparent and therefore not to my liking…. So I retuned it. It was easy and fast. Cost me kr 49 to return which is a little steep but I understand…
March 28, 2024
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God service😀👍
March 3, 2024
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Lang ekspeditionstid
Kommer ikke til at handle hos Ellos !!
Alt for lang tid om at refundere beløb på returnerede varer. Samt dårlig kommunikation.
February 19, 2024
Reply from Ellos Danmark
Hej Hans
Tak for din anmeldelse,
Vi har ikke kunne nå at annullere din bestilling inden levering, men har kaldt varen retur fra Bring.
ligeså snart vi har fået den behandlet retur, så får du naturligvis din penge retur igen.
Med venlig hilsen
Nick
Kundeservice Ellos group
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God service
February 13, 2024
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Nice chair but the legs were broken and…
Nice chair but the legs were broken and we had to send it back sadly
January 23, 2024
Reply from Ellos Danmark
Hi Hattie
Thank you for your review,
We're sorry to hear that your chair is broken, but we're glad we were able to resolve your complaint
And hope you have the courage to order another time
Best regards
Nick
Kundeservice Ellos group
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I do not have anything positive to say
I do not have anything positive to say. I ordered a dress and earrings from your platform and they were never delivered. Upon follow up only to be told i have to re order and the dress was sold out !
Work on your efficiency. It was my first and last.
Bye 👋
February 5, 2024
Reply from Ellos Danmark
Hi Jacqueline
Thank you for your review,
We can of course only regret that postnord has delivered your package back to us (this indicates that the package is defective with them) we have therefore sent you a refund so that we can create a case with postnord.
This is something that should not be able to happen, but which unfortunately happened in your case, we apologize
Best regards
Nick
Kundeservice Ellos group
400-20260554 Can someone please give an…
400-20260554 Can someone please give an update on the mentioned order number ?!
I’ve written twice to customer service via email but no response !
Thank you !
February 3, 2024
Unprompted review
Reply from Ellos Danmark
Hi Dada.
We apologize that you have not received a response to your inquiries. This is due to an extra-ordinary rush of emails at the moment. You can contact us at any time on 70 100 200 between 7:30 and 18:00.
I have investigated the matter and unfortunately i can see that your package has been returned to us from Postnord. Unfortunately, I cannot see the reason for this, but I suspect that it is because the package has been broken during transport and that's why Postnord has returned the package to us. We apologize for that!
The full amount of your order is refunded to the card that was used to pay. If you still want the goods, I would ask you to reorder the order.
We are very sorry for the inconvenience!
Best regards
Signe
Customer service Ellos Group.
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Super fast delivery and great quality…
Super fast delivery and great quality Finnish outdoor jackets. Very happy with Ellos once again.
February 2, 2024
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positive and responsive staff.
I don't know why Post Nord didn't deliver the package to me, it returned back and I was left without the product, Ellos reacted very understandingly and offered me as a reward an express delivery of the repeated package.
So thank you Ellos for very good service🙏🌷
January 21, 2024
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Super god service og hurtig levering
Super god service og hurtig levering. Tak for det.❤️❤️❤️
January 11, 2024
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Straight forward and easy to order items
Limited items online and when trying to order my product, it disappeared as no longer available.
Otherwise straight forward and easy to order items. Slight delay to receiving my order due to busy Christmas period.
December 18, 2023
Reply from Ellos Danmark
Hi Ethel
Thanks for your review.
We apologize for the error on our website that the goods were unfortunately no longer in stock, but this is due to the high activity on our website.
The same is the case with delivery and packaging.
We appreciate your review.
With best regards
Jonas
Customer service Ellos Group
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