Verified
The service was fine, good quick delivery. Your prices seem fair as well. However I was disappointed in the quality the sheets that I purchased; no doubt you get what you pay for.
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I would like to give 5 stars to homeroom for the experience in handling a return. I bought a dining set which was unfortunately damaged during shipping, so it got automatically returned. The customer... See more
Company replied
I had enough with Homeroom/Jotex I made my first order, I only got half of it. Because apparently Postnord lost it. The solution was a refund of the missing products. So I needed to buy it... See more
Company replied
Verified
Nem webside at handle på god og hurtig ekspedition mange tak 🙏🏻🙏🏻❤️❤️☀️☀️ jeg handler gerne hos jer igen 👍🏻
Company replied
Company details
Written by the company
På Homeroom.dk finder du indretning til enhver boligstil. Oplev over 35.000 produkter fra over 250 brands. Skab et hjem, der afspejler netop din personlighed og stil. Kig ind og se vores brede sortiment af møbler og boligindretning! Shop nemt og trygt på Homeroom.dk
Contact info
C/O Ellos Denmark A/S Postboks 150, 6400, Sønderborg, Denmark
- 70 60 20 60
- customerservice@homeroom.dk
- homeroom.dk
3.5
Average
969 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
I had enough with Homeroom/Jotex
I had enough with Homeroom/Jotex
I made my first order, I only got half of it. Because apparently Postnord lost it. The solution was a refund of the missing products.
So I needed to buy it again at a higher price because of course now the sale is not available anymore.
And now they are saying they don’t have enough stock so they are delivering 3 items when I need 4!!! Is this a joke?
So I need to wait till they have stock again, and do ANOTHER PURCHASE and pay for ANOTHER DELIVERY FEE.
I bought 4 curtains, and I need 4 rail sliders for the curtains not 3. And the least you can do is send it for free (since having 3 is useless for the purpose I need them)
January 17, 2025
Unprompted review
Reply from Homeroom Danmark
Hi
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration this situation has caused you. We understand how disappointing it must be to not receive your full order and then face challenges with stock availability and additional costs.
Please know that we take your feedback seriously and we are working hard to improve your shopping experience with us.
Best regards,
Pia
Verified
The service was fine
The service was fine, good quick delivery. Your prices seem fair as well. However I was disappointed in the quality the sheets that I purchased; no doubt you get what you pay for.
December 6, 2024
Reply from Homeroom Danmark
Hej
Tak for din feedback – vi er glade for, at du oplevede en god og hurtig levering samt fair priser!
Vi er dog kede af at høre, at kvaliteten af de købte lagner ikke levede op til dine forventninger. Vi stræber altid efter at tilbyde produkter, der matcher både pris og kvalitet, og vi tager din kommentar til efterretning for at kunne forbedre os fremadrettet.
Venlig hilsen
PIa
Reply from Homeroom Danmark
Hej,
Vi havde naturligvis håbet på en højere vurdering, men takker for din anmeldelse.
Med venlig hilsen
Nick
Kundeservice Ellos group
Verified
a part of our order has still not…
a part of our order has still not delivered in over 25 days. We have reached out to customer service but have gotten no reply
March 20, 2024
Reply from Homeroom Danmark
Hi Simon
Thank you for your review,
I can see customer service has both answered your email on Wednesday and again this morning.
So please check your junk/spam if you don't find the answer from us, or contact us on 70 60 20 60
Best regards
Nick
Kundeservice Ellos group
Verified
I highly recommend!
March 11, 2024
Verified
Poor service
Poor service - for clarification, the request does come to do the review per item ordered / delivered (responding to Homeroom below). While you informed me of PostNord’s terms and conditions, I bought from you not PostNord and this is what my comment regarding the service refers to. My suggestion is you need to address the issues with PN as your service provider not make it my problem. Again, my big issue was that I was not pre-informed of the delivery by text and when was not home, they took the package 30 mins away by car. When I called you, your agent basically told me that it was my problem not yours. At least some offer in terms of support or discount could have been made for the cost of me to pick it up from there DC. That is the service I refer to you - the customer service of Homeroom.
October 25, 2023
Reply from Homeroom Danmark
Hi Amanda
thank you for your review
Since you are doing multiple reviews on the same order, I will allow myself to answer the same.
We are of course sorry for your experience that the delivery of your package has not been optimal, I can see we have simply informed you about the terms and conditions of postnord and that we cannot do anything further, as it is postnord you need to contact.
With kind regards
Nick
Kundeservice ellos group
Verified
Fin service
October 24, 2023
Very disatisfied with the product
Very disatisfied with the product. I bought a table from Pastill, the quality is not as expected.
Easily scratched with a soft cloth, not price worth it 😔😔😔😔
August 7, 2023
Unprompted review
Reply from Homeroom Danmark
Hello Leticia
Thank you for sharing your feedback with us.
We're genuinely sorry to hear about your dissatisfaction with the table you purchased from Pastill.
We apologize that the quality of the product did not meet your expectations.
Our goal is to provide products that meet high standards of quality and durability, and it's disappointing to learn that your experience fell short of this.
We take your concerns seriously and would like to make things right.
If you could kindly provide us with more details about your purchase, such as the order number or any specific issues you encountered, it would greatly assist us in addressing the situation.
Please sent them on customerservice@homeroom.dk - mark with trustpilot in subject.
Kind Regards
Thomas
Homeroom Customer Support
Verified
Hurtig levering,god kvalitet
June 20, 2023
Verified
Sent the wrong product
Sent the wrong product. Needed to send it back… no apologies or cares given to the inconvenience.
June 11, 2023
Reply from Homeroom Danmark
Hi Rose,
Thank you for your review.
It sounds strange that we haven't apologized for the inconvenience.
Could you please send me an email at customerservice@homeroom.dk - write trustpilot in the subject line.
Then, I will look into it.
Best regards,
Thomas
Homeroom Customer Support
Verified
Everything ok 👌
May 25, 2023
Reply from Homeroom Danmark
Hi John.
Thank you for your super great review.
Best regards
Signe
Customer Service Homeroom Group
Don’t buy from Homeroom.
If you order with home room, there’s a chance you’d end up paying way more for the shipment and return over the actual price of the item. They also shipped 2 items part of the same order to different locations. One quite far from the shipping address. The return fee is 50dkk and that wasn’t explicitly mentioned unless you go and read into the policies. This company is supposed to be danish and charging customers unreasonably for logistics within the region makes them an unideal service.
Precisely, paid 235kr (inclusive of 58kr shipment fee) for 2 items, Received 88krs back!! :(
May 18, 2023
Unprompted review
Reply from Homeroom Danmark
Hi Pallavi.
We apologize for your experience on our site.
I see that you have been in contact with our customer service today and that we have refunded you the shipping costs of DKK 58.00 and the return shipping of DKK 45.00.
Best regards
Signe
Customer Service Homeroom Group.
Verified
Nem webside at handle på god og hurtig…
Nem webside at handle på god og hurtig ekspedition mange tak 🙏🏻🙏🏻❤️❤️☀️☀️ jeg handler gerne hos jer igen 👍🏻
February 28, 2023
Reply from Homeroom Danmark
Hej MonicaKrista
Det er mig som takker 1000 gange for din flotte anmeldelse.
Med venlig hilsen
Githe
Homeroom kundesupport
Verified
Shipment was good and fast
Shipment was good and fast. The quality of some items were terrible
February 26, 2023
Reply from Homeroom Danmark
Hello Ostap
Thank you for your review.
We really appreciate, that you will share your experience with us.
Best regards
Signe
Customer Service Homeroom Group.
Verified
Tv bord
We have buy a tv table, was on discount but not on the outlet section. We have recive it but has some demage on the corners, and the wood plate it's bent in the left side.
February 14, 2023
Reply from Homeroom Danmark
Hi
I am very sorry for that.
Please contact us, on an email with pictures so we can look at that.
Kind regards
Mikkeline
Customerservice Ellos Group
Verified
Great product and quick shipment
Our order arrived one week before expected. Very nice furniture and easy to assemble. I’m very happy with the purchase :)
February 14, 2023
Reply from Homeroom Danmark
Hello F.M Catalina.
Thank you for your super great review.
Best regards
Signe
Customer Service Homeroom Group.
Verified
Reply from Homeroom Danmark
Hi Denis,
Thanks for your review.
Nice to read your package arrived quickly
Yours sincerely
Nick
Customer Service Homeroom Group.
Verified
Reply from Homeroom Danmark
Hi Viktoriia.
We apologize for your experience on our site and that your order have been delayed.
Best regards
Signe
Customer Service Homeroom Group.
Verified
Good delivery service and great product.
January 23, 2023
Reply from Homeroom Danmark
Hello Maggie.
Thank you for your great review.
We are very happy that you are satisfied with the product and the delivery time of the order.
Best regards
Signe
Customer service Homeroom Group.
I would like to give 5 stars to…
I would like to give 5 stars to homeroom for the experience in handling a return. I bought a dining set which was unfortunately damaged during shipping, so it got automatically returned. The customer service was easy to reach, fast to return, and very kind to handle my inquiries. I received a full return including a 150 dkk voucher for the inconvenience. Very nice customer service that is difficult to find in Denmark.
January 16, 2023
Unprompted review
Reply from Homeroom Danmark
Hi Demet,
Thank you for your great review.
We are of course sorry that your table broke during transport, but happy that together we found a good solution.
Yours sincerely
Nick
Customer service Ellos Group.
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