Horrible customer service
Horrible customer service
I paid for an order, a few days later they sent me an email saying *Desværre er varen udsolgt!* called customer service and they are so arrogant. *yes I have nothing for you, maybe someone paid before you*
So sad that my order is cancelled a few days after I placed my order and its 8 of them same thing. How could it be possible that all of them are sold? HORRIBLE
Reply from Ellos Danmark
Hi Emilie,
We sincerely apologize for the frustration and disappointment regarding your order. We understand how upsetting it is to have your order canceled after a few days. Our stock updates in real-time, but unfortunately, in rare cases, overselling can occur if multiple customers purchase the same item simultaneously.
We’re truly sorry for the experience you had with our customer service. This is not the level of service we aim to provide.
Best regards
Team Ellos