Williams Medical Reviews 2,283

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's phone service, describing it as super friendly and helpful. Consumers appreciate the ease of ordering, the user-friendly website, and the promptness of the delivery service. People highlight the efficiency of the service, noting that orders are processed quickly and accurately. Consumers also value the helpfulness and friendliness of the staff, with several reviewers mentioning specific employees who went above and beyond to assist them. The competitive pricing is another aspect that customers appreciate, alongside the reliability of the delivery service. While opinions on the product vary, the overall sentiment towards the company's service and delivery is overwhelmingly positive.

Based on these reviews

Rated 5 out of 5 stars

Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very c... See more

Company replied

Rated 5 out of 5 stars

I have called Williams Medical to request a quotation for a product. Yasmin Thomas was the one answered my call, and she was very helpful, patience and efficient. Thank you so much for all your hel... See more

Company replied

Rated 5 out of 5 stars

I telephoned Williams supplies today and ordered some items, the Lady I had assistance from was called Denise. I can’t praise her more in that she was very helpful an a really pleasant lady to help me... See more

Company replied

Rated 5 out of 5 stars

Never have a problem when ordering, sometimes there are items out of stock but usually an alternative available. Deliveries are smooth keep up the good work and thankyou

Company replied

Rated 5 out of 5 stars

I made an stock keeping error and needed the product by monday. The sales person I spoke to - unfortunately cannot remember her name - was so incredibly helpful, expedited my request and was very kind... See more

Company replied

Rated 5 out of 5 stars

The delivery was prompt, and all requested items were delivered. The only thing I would like to mention is the invoices were sent with the delivery note instead of sending the invoices to e by emai... See more

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Rated 5 out of 5 stars
Verified

I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... See more

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Rated 5 out of 5 stars

Super fast delivery- everytime! It’s as if they are competing with Amazon on who can deliver faster. Highly recommended.

Company replied

Rated 5 out of 5 stars

Super friendly phone service. Sorted and bought a replacement Roche INR test kit. Bought on Friday, delivered on Monday lunchtime. Nicely packaged and works well. Thank you to the staff of Williams.... See more

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Rated 4 out of 5 stars

This is one of the friendliest and most helpful companies I have dealt with. After a hiccup with my first order where a slight wrong address was put on the package and a DHL driver chucked my order ov... See more

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Rated 5 out of 5 stars

Order placed on Wednesday 6th August. Item delivered on Thursday 7th. Speedy delivery. Wide choice of quality instruments. Would recommend this company for efficient service.

Company replied

Rated 5 out of 5 stars
Verified

I had a small hiccup with my order with WMS. It was lost in the system, showing as having been dispatched, but DHL having no trace of it. I both sent emails and phoned WMS. When Louise and Rhian got... See more

Company replied

Rated 5 out of 5 stars

I’ve never come across a company like this one for efficiency. I order on Wednesday afternoon and my order turns up the following day. Very professional and efficient people to do business with. 5 sta... See more

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Rated 5 out of 5 stars

very easy to order always delivered promptly- never have any issues. best company ive dealt with

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Rated 5 out of 5 stars

Have used Williams for over 20 years always had good service. Very responsive if there is a problem. Very competitive with regarding prices

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Rated 5 out of 5 stars

Easy to use website, very good pricing, supplier kept me updated, product arrived next day. Definitely recommend and will use again.

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Rated 5 out of 5 stars

Website is easy to navigate to required items, easy checkout and fast delivery. Overall great service.

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Rated 5 out of 5 stars

Delivery was next day. I did have an issue with paying via the emails but this was rectified with one phone call . Lovely staff who are more then pleased to help

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Rated 5 out of 5 stars
Verified

Helpful, had to add to order and it was late afternoon and was still delivered with the other items done earlier that day

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Rated 5 out of 5 stars
Verified

Ordered on line. Easy to navigate to product I wanted and order. Delivery always reliable and well packaged.

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Rated 5 out of 5 stars
Verified

Always manage to speak to someone and our account manager is very helpful with pricing etc

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Rated 5 out of 5 stars
Verified

Being able to speak to someone within few seconds. Great customer service as always for many many years. All the best. Keep it up!

Company replied

Rated 4 out of 5 stars

Reasonable range of supplies, generally prompt dispatch, but there is sometimes a mismatch between stock available on the website and reality

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Rated 5 out of 5 stars

Quick, pleasant, very helpful with product enquiries and efficient. From taking the order to despatch and delivery, the process is very satisfactory.

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Rated 5 out of 5 stars
Verified

Item was quickly despatched, even though it was during the busy Christmas period.

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Rated 5 out of 5 stars

Ordered supplies for my workplace and it delivered on time, supplied was left near the reception, which was appreciated, our order box was pack nicely by Katrina, appreciate the secure package of our... See more

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Rated 5 out of 5 stars

Always very helpful on the phone and swift to deliver our orders!!

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Rated 5 out of 5 stars
Verified

Lovely lady on the phone who was very helpful and friendly. Service great product great and arrived in a timely manner

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Rated 5 out of 5 stars
Verified

Fast reliable service at a good price. Would highly recommend.

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Rated 5 out of 5 stars
Verified

Everything concerning my order was processed efficiently and the goods were delivered promptly.

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Rated 4 out of 5 stars
Verified

General ordering is simple and easy HOWEVER trying to obtain quotes for more expensive items or equipment is slow and time consuming compared to other supplies and more frequently less competitive in... See more

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Rated 4 out of 5 stars
Verified

very nice staff on the phone always helpful quick delivery

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Rated 5 out of 5 stars

Great.my order arrived in 2 days. Very happy. Recommend seller.

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Rated 5 out of 5 stars
Verified

The website is straightforward and easy to use. Delivery prompt inside timescale promised.

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Rated 5 out of 5 stars

Always helpful, friendly, and competitive prices with most items.

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Rated 5 out of 5 stars

very pleased with blood pressure device supplied by Williams Medical. Excellent and speedy delivery.

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Rated 5 out of 5 stars

My order was dispatched promptly and customer care team was very helpful answering my enquiries.

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Rated 5 out of 5 stars

Easy transaction very fast delivery and very polite and professional staff!! Excellent doing business with them!!

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Rated 5 out of 5 stars

Absolutely first class service, supplying an excellent product at a very competitive price. Would certainly recommend.

Company replied

Rated 5 out of 5 stars

Really good experience. Fast delivery and an easy-to-use website.

Company replied

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Company details

  1. Medical Supply Store
  2. Diabetes Equipment Supplier
  3. Hospital Equipment and Supplies Store
  4. Medical Equipment Supplier
  5. Pharmaceutical Products Wholesaler

About Williams Medical

Written by the company

Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.

Shop Disposables
Shop Equipment
Shop Pharma
Shop Medical Furniture
Shop Medical Services

Welcome to Williams Medical…

As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.

Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.

Giving you more…

Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.

From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.

Experience for yourself…

Thousands of GP practices and valued customers trust Williams with their supplies each day.

Begin your journey with Williams today at wms.co.uk or call 01685 846666.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great packaging

Unusually, courier took three attempts at delivery though I was in every day. Supplies were fine thanks to the packaging Williams used even through the outer box had taken a beating, my supplies were tip top.

October 8, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Thank you for your feedback Jan. We sincerely apologise for any delays with your order. We understand how critical timely delivery is for medical supplies and are working hard to minimise such issues in the future. We are glad to hear that you're satisfied with the medical products.

Rated 5 out of 5 stars

Excellent service as always

October 1, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

We’re honoured by your continued support and kind words Michael. It’s always a pleasure to serve returning customers, and we’re grateful for the trust you place in our products and services each time. We look forward to serving you again soon.

Rated 5 out of 5 stars

Very helpful staff

I have called Williams Medical to request a quotation for a product. Yasmin Thomas was the one answered my call, and she was very helpful, patience and efficient.
Thank you so much for all your help and being so efficient.

October 8, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

We truly appreciate your thoughtful words Winnie. It's wonderful to hear that our team met your expectations – delivering professional, knowledgeable service is always our top priority. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Great service

Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very competitive price and provides a fast delivery service. Highly recommend their service!

October 7, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Your kind feedback means a great deal to us Cheryl. We aim to offer a personalised, dependable experience to every customer, and we’re thrilled to hear this was reflected in your interaction with our team. Thank you for sharing your experience. We will be sure to let Lucy know about your very kind words

Rated 5 out of 5 stars

Always fast and efficient

Always fast and efficient . Thank you team.

October 2, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Thank you for your review . We’re glad to hear that your order arrived promptly and the process was seamless. Providing a reliable and efficient service is something we take great pride in, especially when it comes to essential medical supplies.

Rated 5 out of 5 stars

Good company

Never have a problem when ordering, sometimes there are items out of stock but usually an alternative available. Deliveries are smooth keep up the good work and thankyou

October 6, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Thank you very much for your kind review Nicola. We’re delighted to hear that you had a positive experience with our medical supplies and services. Your feedback is greatly appreciated and encourages us to continue providing dependable, high-quality healthcare solutions.

Rated 1 out of 5 stars

Order didn’t arrive

Put in an order 10 days ago. Had to verify my identity, which I did, but never received the order. When I inquired, they said it was delivered the day after my identity was confirmed, which it didn’t.

Scammers.

September 22, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Hi David. We regret the inconvenience caused by any error with your order. Please accept our sincere apologies. This is not typical of the service we aim to provide. We understand our team have now resolved this issue for you and we do hope this resolution met your expectations. We would like to thank you for your patience and understanding.

Rated 5 out of 5 stars

I telephoned Williams supplies today…

I telephoned Williams supplies today and ordered some items, the Lady I had assistance from was called Denise. I can’t praise her more in that she was very helpful an a really pleasant lady to help me through my purchase. I have no hesitation in making future purchasing from WMS and recommending to anyone I know to do the same.

September 25, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

We truly appreciate your thoughtful words Tony. It's wonderful to hear that our team, especially Denise met your expectations – delivering professional, knowledgeable service is always our top priority. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Super fast delivery- everytime

Super fast delivery- everytime! It’s as if they are competing with Amazon on who can deliver faster. Highly recommended.

September 18, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Thank you for your review. We’re glad to hear that your order arrived promptly and the process was seamless. Providing a reliable and efficient service is something we take great pride in, especially when it comes to essential medical supplies.

Rated 5 out of 5 stars

Overall great service

Website is easy to navigate to required items, easy checkout and fast delivery. Overall great service.

September 8, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

We truly appreciate your thoughtful words Kathleen. It's wonderful to hear that our team met your expectations – delivering professional, knowledgeable service is always our top priority. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Really good experience

Really good experience. Fast delivery and an easy-to-use website.

September 4, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Thank you for your review Jez. We’re glad to hear that your order arrived promptly and the process was seamless. Providing a reliable and efficient service is something we take great pride in, especially when it comes to essential medical supplies.

Rated 5 out of 5 stars

very easy to order always delivered…

very easy to order always delivered promptly- never have any issues. best company ive dealt with

September 8, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Thank you very much for your kind review Nicola. We’re delighted to hear that you had a positive experience with our medical supplies and services. Your feedback is greatly appreciated and encourages us to continue providing dependable, high-quality healthcare solutions.

Rated 5 out of 5 stars

easy to order and delivered really…

easy to order and delivered really quickly

August 14, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Hi Mr Wortley, We're so happy to hear that you are pleased with your recent dealings with Williams. Thank you for taking the time to leave a review, it's very much appreciated.
Kind regards,
Paula
Customer Care Representative

Rated 5 out of 5 stars

Exceptional Customer Service

I made an stock keeping error and needed the product by monday. The sales person I spoke to - unfortunately cannot remember her name - was so incredibly helpful, expedited my request and was very kind. So appreciated! It arrived by the next working day and everything was exactly as needed.

August 8, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Hi Susanna, Thank you so much for your lovely comments, I'll feed these back to the sales team, they always go the extra mile for our customers.
Kind regards,
Paula,
Customer Care representative

Rated 5 out of 5 stars

Efficient

Easy to use and quick delivery

August 26, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Hi, Thanks for choosing Williams and leaving a lovely review, we'll look forward to doing business with you in the future.
Kind regards,
Paula,
Customer Care Representative

Rated 5 out of 5 stars

Efficient fast delivery

July 30, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Hi Sharon, thanks for your review, so pleased to hear that you're please with the service.
Kind regards,
Paula
Customer Care representative

Rated 5 out of 5 stars

Excellent service and speedy delivery

Excellent service and speedy delivery

July 29, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Thank you for taking the time to share your positive feedback and leaving us a 5 star review.

Kind regards,
Paula Gruber
Customer Care Representative

Rated 5 out of 5 stars

Efficient

Quick, pleasant, very helpful with product enquiries and efficient. From taking the order to despatch and delivery, the process is very satisfactory.

July 30, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Thank you for taking the time to leave us a 5 star review Zarina, It's great to hear you were very satisfied with your recent order.
Kind regards,
Paula Gruber
Customer care representative

Rated 1 out of 5 stars

The sales team needs a complete…

The sales team needs a complete overhaul. For a simple problem, you end up speaking to 5 different sales people who all tell you something different. You spend more time chasing them even though they say they'll get back to you, which they don't. Avoid like the plague!!!!

August 4, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Thank you for bringing this to our attention - we really appreciate your feedback and are sorry to hear that your experience was not up to the standard we aim to deliver. We take all feedback seriously and have requested some further information to enable us to investigate this further. Could you provide your order number please?

Please provide this at your earliest convenience - you can also contact our customer care team on 01685 846666 or email CustomerCAre@wms.co.uk in the meantime.

Apologies once again, we look forward to rectifying your recent experience.

Regards
Paula
Customer Care Representative

Rated 5 out of 5 stars

Speedy Delivery

Order placed on Wednesday 6th August. Item delivered on Thursday 7th. Speedy delivery.
Wide choice of quality instruments.
Would recommend this company for efficient service.

August 6, 2025
Unprompted review
Williams Medical logo

Reply from Williams Medical

Thank you for your review Mr Chambers. We’re glad to hear that your order arrived promptly and the process was seamless. Providing a reliable and efficient service is something we take great pride in, especially when it comes to essential medical supplies

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