United Kingdom
Review of Williams Medical
Super fast delivery- everytime! It’s as if they are competing with Amazon on who can deliver faster. Highly recommended.
Reply from Williams Medical
Thank you for your review. We’re glad to hear that your order arrived promptly and the process was seamless. Providing a reliable and efficient service is something we take great pride in, especially when it comes to essential medical supplies.
Review of Face the Future
This review is specifically for the Skinsider Review Club. It says on the website that one would receive free products to test in exchange for HONEST reviews after 3-4 weeks.
I joined the club and after using the products I was ready to give my honest feedback. But the agent who contacted me insisted that I had to also provide before and after pictures of my skin/body or the relevant area of use.
I think this is ridiculous and assumes that EVERY product does indeed work and make a difference! What if there was no difference before and after?
Well I did not provide any pictures because there was no difference before and after - I was removed from the club because of this.
I think the pictures should be mandatory only if my HONEST review indicated that I noticed a difference.
Reply from Face the Future
Hi, thank you for your feedback - we will pass this on to our Marketing Team. It is stipulated on the Skinsider Review page that before/after imagery is required to take part in the Skinsider Review Club. We will review our communications to ensure this is clearly highlighted across all touch points. Thank you for your participation and for being one of our Skinsiders, we really appreciate it!
Kind regards,
Face the Future
Review of Redrow
Don’t buy from Redrow if you don’t want to be a slave to them forever!
That’s because although they have sold you the house and you have paid, they still have power over it. They register a charge against your home and continue to extort you and if you don’t pay, they threaten to take your house from you. Nightmare builder!! Avoid for your own peace of mind, you have been warned! I am currently considering legal action and will take this to all the media - social, print etc
Reply from Redrow
Good morning, I'm sorry to hear you feel this way. If you have already spoken to the division about your concerns and wish to escalate to our Formal Stage 1 complaint process, the quickest and easiest way to do this is on our website at www.redrow.co.uk/customer-support. Here you will be able to read our full Complaint Policy and submit your concerns to us. Please select the ‘Have a Complaint’ tab and provide all of the details requested including how you would like us to respond to you. You will receive an acknowledgement email with a complaint reference number; we will review your concerns and be in touch within 5 working days with our onward plan. Many thanks, Lewis
Review of Walls and Floors
I ordered the Trepanel Ash Square wood panels. I used to think that companies/retailers don’t care about you anymore once they take your money and make the sale. Not this one.
The after-sales service was fantastic and my issue was resolved promptly and to my satisfaction. I am well pleased and will come back to order panels for my remaining rooms!
Reply from Walls and Floors
Good afternoon Adenike,
Thank you for your review.
Thank you for discussing this with me and giving me the opportunity to resolve this for you.
We hope to hear from you again soon!
Kind regards,
Samantha
Review of CMME
I have used CMME 3 times - mortgage, remortgage and buy-to-let mortgage - and they provided a great service every single time. Highly recommended.
Review of Dealmonday
I was a little worried about ordering here since I had never heard of them before and the price was a lot cheaper than the high street so I wasn’t sure if it’s a legit website. But I received my order just in time for Christmas and it was exactly the genuine product that I wanted. Perfect!
Reply from Dealmonday
Dear Customer,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with your recent purchase.
We strive to provide the best products and service to our customers, and it is always rewarding to hear when we have succeeded in doing so. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
We truly appreciate your kind words and recommendation. It means a lot to us and serves as a great motivation for our team to continue delivering exceptional experiences to all of our customers.
Once again, thank you for choosing Dealmonday. We look forward to serving you again in the future!
Best regards,
Dealmonday
Review of Studio
I don’t know how this company is still in business. Extremely poor customer service. The fools on their WeChat are like robots and cannot even read or comprehend simple English. This is too poor.
Reply from Studio
Hi Adenike,
Thank you for taking the time to leave a review.
I'm sorry to hear that you had a bad experience contacting us. and can
appreciate your frustration in having understood. So I can assist with your
issue, I've reached out to you via email.
In the meantime, if there's anything else that you need at all, please do not
hesitate to contact me, and I will be happy to assist you.
Kind regards,
Alyssa
Customer Service
Review of Revolut
Wish I could give 0 star. Completely poor and absolutely appalling level of customer service. I opened a Savings Vault where it was written clearly that the limit is 85,000 GBP. But the Vault would not accept a penny over 85,000 EUR! And that started an almost 4-week nightmare journey of being passed around from one agent to another, everyone one of them telling me that I have reached my limit. Can’t you do a simple conversion? 85,000 EUR is not 85,000 GBP. Believe it or not, I was explaining the same thing over and over to around 15 agents for almost 4 weeks before one person finally understood the issue. I also raised a complaint through the online form and no one replied. With this awful level of service, the Metal membership is a ripoff.
Reply from Revolut
Hello there!
We are really sorry to hear about your experience with us that resulted in this review. We treat feedback with the utmost care and we will take steps to improve the area you mentioned.
Revolut Team perfectly understands how financial matters are important to our users and we treat them with a high level of care and accuracy to meet all expectations.
Our agents are always trying to provide you with the best, possible solution for your issue in a timely manner and we are really sorry that our support has not met your expectations. In case of any doubts, feel free to contact our support team again. We are available all the time and one of our colleagues will do their best to resolve your issue.
In case you struggle to access the chat, or get a response there, do not hesitate to email us at feedback@revolut.com with a brief explanation of the issue you're experiencing. As this is a feedback channel, please don't be surprised that the first response is an automated one, guiding you to chat. Simply respond to it and the next one will come from our agents, as soon as possible.
The feedback you provided and shared with us is deeply appreciated, so we can work on improving our service and make sure we give the best service available. Here at Revolut, we’re always trying to streamline our procedures and processes to improve the experience for our users.
Yours,
Revolut Team
Review of JD Sports
Just look at the hundreds of negative reviews below mine. Need I say more?
It is impossible to get through to a human being either on the phone or by email. All I get is scripted responses from robots. Their Customer service is a nightmare indeed. I am still waiting on my refund after several weeks but their telephone bots keep hanging up on me.
Reply from JD Sports
Hi there,
Thank you for taking the time to leave this review.
I wanted to say sorry again to hear that you haven't received your refund as expected.
Please be assured that our Customer Care Team are more than happy to help over phone, email or over Twitter and Facebook, but delays in responses are possible at this time.
Just to remind you, if you still require assistance with this though, we would be more than happy to take a further look for you.
All you would need to do is email your order details to onlinereviews@jdsports.co.uk with "Trustpilot - #15183497" as your subject.
We hope to be hearing from you again soon.
Kind regards,
Bekki
JD Sports Online Review Team
Review of Parcel2Go
Appalling customer service, avoid this rubbish company for your own sanity. They cannot call the courier to find out what the problem is so investigation on lost parcel is so slow and you have to wait forever. Extremely poor customer service.
Update after reply from Parcel2go: Being online only is not an excuse for your poor processes and customer service. You can be online-only and still call up the courier in order to have a quick turnaround for the customer. How does making phone calls compromise your online status??? You need to look at improving this.
Reply from Parcel2Go
Good Afternoon
Thank you for taking the time to leave your review. I am sorry to hear this, sadly, as an online based service all queries are dealt with online. We will always contact the courier, but we do need to wait for their reply. In these incidents you will be updated via email. I have contacted you now, to obtain some order details and we can review the investigation.
Thank you,
Faye
Parcel2Go Customer Services
Review of Redrow
Redrow St Andrews Park refused to use bricks for my fence despite their own rule that all fences backing up to a public road will have brick fence and not wooden. Despite the site-plan showing bricks for my fence and not wood. This dodgy company had two versions of the site-plan, the one they showed me when they were trying to sell had bricks but the one the showed me after I had moved in had wood, glad I still have a copy of the one showing bricks but they refused to fix it. Now a Tesco van has managed to ram into my fence and destroyed it. My fence is backing up to the end of the road where all the vehicles make a turn. I don't know why Redrow cannot see this. Tesco will fix the damage but future damages will occur until this issue is fixed. My fence is on the main road!!! I am embarking on an online campaign and I will post this on all social media and review sites until they resolve this.
Reply from Redrow
Hi there, thanks for confirming your details for me.
The team have looked into this for you and sadly since your warranty expired in November of 2019, there is nothing more we can do for you on this matter. As the team have already confirmed, your site plans indicate that your garden has a wall and the divider between yours and your neighbour's driveways is a fence. While this may not have been the case in the original plans you were given, it states in our contracts that these plans are subject to change. We apologise if this wasn't made clear enough for you from the beginning. If you wish to discuss anything further, please don't hesitate to get in contact directly.
Furthermore, since we are not responsible for Tesco or the actions of their employees, this is something we advise that you take up with them alone. Best wishes, Anna
Review of CurrencyFair
Completely poor, awful and extremely slow transfer coupled with excessive charges. In this day and age of faster payments, rubbish Currencyfair would sit on your money for several days(after charging £2.50 for GBP to GBP that is usually free elsewhere). Revolut and Transferwise provide a far far better speed of transfer and less or even zero charges. I don't even know how these clowns are still in business.
Reply from CurrencyFair
Thank you for the feedback.
We note that for the transaction you refer to no exchange has taken place; as CurrencyFair is an exchange platform we do not support same currency transfers. For this reason we also would not recommend using CurrencyFair to send funds to and from other currency exchange providers.
It is correct that for all GBP transfers we offer a flat transfer fee of GBP 2.50, irrespective of the amount being transferred.
If you would like us to look into your experience in more detail, please contact us at support@currencyfair.com.
The CurrencyFair Team
