United Kingdom
Review of Williams Medical
easy to order and delivered really quickly
Reply from Williams Medical
Hi Mr Wortley, We're so happy to hear that you are pleased with your recent dealings with Williams. Thank you for taking the time to leave a review, it's very much appreciated.
Kind regards,
Paula
Customer Care Representative
Review of ZOE
Unacceptable Service
Zoe promised delivery within 14 days but took my money upfront and failed to deliver the product for months — despite multiple emails requesting cancellation and a refund. They ignored repeated messages, then sent the product anyway.
Worse still, they later bypassed a card payment block and charged me for a subscription I had already cancelled. Their response? Generic instructions to "manage my account" online, which confirmed the subscription was already cancelled.
This isn’t just poor service — it’s deeply misleading. I’ve lost trust in Zoe and strongly advise others to think twice before signing up.
Reply from ZOE
Hi Roger,
Thank you for sharing your feedback with us on Trustpilot. We are sorry to hear you’ve had a negative experience with ZOE. Please rest assured, we're here to help and we’re committed to resolving these issues you’ve encountered.
To discuss your concerns further, we kindly ask you that reach out to us at hello@joinzoe.com, with reference to your Trustpilot review, so our dedicated team can address your concerns directly.
We truly appreciate the time you've taken to share your experience with us, and we look forward to the opportunity to make things right.
Kindest regards,
ZOE Team
Review of Shared Earth
Items were easy to find. They were in stock and sent out within a reasonable time. There was good, prompt communication. I have no complaints at all.
Reply from Shared Earth
Thank you for taking the time to leave a review Roger, we really appreciate it! Have a great day, and enjoy your mugs! Jenny
Review of ClearFibre
The router was not connected until ClearFibre was reminded. The router kept dropping out. New Router didn't work at all. The computer said, "No internet, secured". I'm still waiting for my superfast connection via FTTH.
I received an immediate and successful response to the above post. Emma talked me through the complications of the problem (largely my fault) and it was sorted out to my satisfaction.
Reply from ClearFibre
Hi Roger, thanks for taking the time to leave us a review. Nice speaking to you today, I am pleased we have been able to get to the bottom of the problems and your devices are all now online via the new router. If you are enjoying your new connection, it would be great if you would be able to update your review comments in the coming days. Many thanks, Emma - ClearFibre Support
