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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers highlight the quality of the products available on the website, and appreciate the promptness of the delivery service. People also underline that the customer service is excellent and any issue is solved in a timely manner. Consumers are happy with their purchase and with the overall service received. However, some reviewers report issues with their order. In particular, some people mention they had difficulties in receiving a refund. Despite this, consumers appreciate the willingness of the company to solve the issues.

Based on these reviews

Rated 4 out of 5 stars
Verified

All went well. I have not tried the battery, as it is a spare, but it is clearly the appropriate one. My only quibble is with your choice of deliverers: I waited in on the day they said it would com... See more

Rated 4 out of 5 stars

I ordered batteries for my Digital camera recorder and ordered the wrong ones. I offered to exchange the batteries for the correct ones but they had none in stock. They offered a refund (less postage... See more

Rated 4 out of 5 stars

I ordered a phone battery which came without the connecting strip which normally should be attached to it. Took it to a phone repair shop who were shocked that it this was supposed to be a new batte... See more

Company replied

Rated 4 out of 5 stars
Verified

Arrive on time I've use twice with one charge so happy with that should last me the 2 days for a wedding I am going to which ECO alternative one. And would recommend

Rated 5 out of 5 stars
Verified

The product & the professional packaging were impressive. However, the delivery service, DHL, was appalling. I was waiting by the front door & a passing dog walker witnessed the delivery man throwing... See more

Rated 2 out of 5 stars

Ordered a replacement laptop battery around a year ago. Arrived on time, but now holds very little charge - dropping from 75% to <20% in less than 30 minutes. Additionally, every few weeks I nee... See more

Rated 5 out of 5 stars

I've bought quite a few batteries from here over the years and I've found that their quality is as good as (if not better than) the originals, and they've also given my ancient action camera a new l... See more

Rated 3 out of 5 stars
Verified

Very nice lens hood & cap which works well with my lens. The company dispatched the package promptly but it then took 17 days to arrive. Part of this is due to Hogmanay/New Year. Subtel were prompt to... See more

Rated 5 out of 5 stars

Got off with a problematic website while trying to place my first order but it all came good in the end. I also had confirmation from Laura that the replacement batteries I was ordering for my camcord... See more

Company replied

Rated 5 out of 5 stars
Verified

Carefully selected the battery I neeeded, and it arrived three days later. Used their fitting guide to fit it, and am delighted to say it has put new life into my Garmin sat nav., just as they said i... See more

Rated 5 out of 5 stars
Verified

Very quickly delivered. Unfortunately the battery was faulty and had to receive a refund. The problem was remedied very well indeed. Very impressed with the service. I would use them again for any f... See more

Rated 5 out of 5 stars
Verified

Although there was a day’s delay, which was beyond your control, you delivered the goods within your quoted timeframe. They were deliver in perfect condition and with a smile! Thank you!

Rated 3 out of 5 stars

I ordered a laptop battery from them on 24th May. Delivery said 5 working days so presumed it was a UK company especially as the website is .co.uk. The day after I had an email confirming it had been... See more

Rated 3 out of 5 stars

No response after an order placed and paid for. They seem to operate from a flat in a back street in Berlin. Nothing wrong with that if they provide good service but worrying if you are a not receivi... See more

Rated 5 out of 5 stars
Verified

Had to wait a short as it came from Berlin which l didn’t realise at the time ,must say it was very well packed and it fits my old laptop very pleased indeed.

Rated 5 out of 5 stars
Verified

My concrete mix came a day later but happy to start work on a job needing Concrete Cheers,will order again if needed.

Rated 5 out of 5 stars

Just making a change to other negative reviews here In my experience the Customer Service was exceptional from Daniele although took a while to answer e-mail but that is forgivable in present c... See more

Company replied

Rated 3 out of 5 stars

So I pre-ordered from subtel.co.uk some time back in March/ Apr. They accepted paypal so I assumed it was safe as I could raise a dispute if needed. I pre-ordered a battery for arrival in mid-June.... See more

Rated 5 out of 5 stars
Verified

So pleased to find a company that has supplied me with a battery for my Sony digital handycam which has not been used in years.

Rated 5 out of 5 stars
Verified

This is a good company to deal with. My experience was of good pricing and excellent customer service, especially when there was a delivery problem because I ticked the wrong address line on the order... See more

Rated 5 out of 5 stars
Verified

To be very honest I’m no tech guy . The battery was delivered within 3 days to the uk and I managed to fit it within 15 minutes. You tube videos were the best as no instructions on fitting were given... See more

Rated 5 out of 5 stars

Excellent service from the team. Unfortunately the first battery I received was dead on arrival, Subtel was quick to respond by sending me a new battery. Excellent service. Thank you

Rated 5 out of 5 stars

Bought a phone battery from Subtel, had a problem with it, they immediately replaced the battery with a new one which is 100%. First-class customer service and will shop with them in future.

Rated 5 out of 5 stars

Having read one or two not so good reviews of Subtel, I felt that I really have to redress the balance, because my dealing with the company really does deserve a five star rating and considering we ar... See more

Rated 2 out of 5 stars
Verified

Ordered a battery for a camera. When it arrived it wouldn’t charge so they replaced it foc. The replacement wouldn’t charge either! As the company is in Germany(I didn’t realise that when I ordered... See more

Rated 5 out of 5 stars
Verified

Quick delivery but most importantly, the non orginal Panasonic batteries work so that I can use the older model camera. Thank you!

Rated 4 out of 5 stars

Ordered Psu, Never turned up . All I got from them was" can we have your address" after giving it to them 4 times I gave up and am trying to get my money back. Eventually received item. It was of good... See more

Company replied

Rated 5 out of 5 stars

Ordered a replacement battery for my old model Lenovo B560 laptop (after 2 previous orders from different suppliers were not compatible as advertised.) Subtel kept me informed with all tracking info,... See more

Rated 4 out of 5 stars

The batteries I ordered were for a Casio QV-R40 Camera. As far as I can see there is nothing wrong with the batteries but they are slightly too wide to go in the battery compartment. I sent this... See more

Company replied

Rated 5 out of 5 stars
Verified

Found what I wanted at a great price, delivered on time with no issues and was kept informed on status of my order, I would highly recommend this company based on my experience.

Rated 5 out of 5 stars

Email from Alex at subtel got everything sorted refund sorted excellent service no complaints now. Yes would recommend

Company replied

Rated 5 out of 5 stars
Verified

I received the item that l was advised would be the right one for purpose so therefore a pleasing result.

Rated 5 out of 5 stars
Verified

It’s not always easy to identify the item online you want, but when the parcel arrived it was exactly what I wanted. Thanks

Rated 5 out of 5 stars

Very straightforward from ordering to delivery. More than happy with my purchase of a lens Hood.

Rated 5 out of 5 stars
Verified

Ordering process was straightforward from the UK. The product received on time and as described.

Rated 5 out of 5 stars
Invited

Great Customer Service. Prompt dispatch, just delayed by UK Customs for delivery. Otherwise great product.

Rated 5 out of 5 stars

Good price and perfectly correct. Delivery was as described and on time. A quality product.

Rated 5 out of 5 stars

Ordered a battery for my Garmin fitted well and works well ..came quickly and at a good price for a bigger capacity

Company replied

Rated 5 out of 5 stars

Ordered a battery for my Lenovo MIIX 510 and all works great so far. Used their site and delivery was fast enough too.

Rated 5 out of 5 stars
Verified

Very good thermal windscreen cover fits fiat ducato superb very quick delivery

Rated 5 out of 5 stars
Verified

Delivery was on time and customer service was excellent when I had a query, would definitely use them again

Rated 5 out of 5 stars
Verified

Excellent source for replacement batteries for Pure radios. Quality batteries supplied quickly

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Company details

  1. Beauty & Well-being

Written by the company

subtel is your accessories specialist for Smartphones, Cameras, Laptops, Electric screwdrivers and much more. The best priced products at subtel.co.uk


Contact info

4.0

Great

TrustScore 4 out of 5

365 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

The only fault was the delivery.

All went well. I have not tried the battery, as it is a spare, but it is clearly the appropriate one. My only quibble is with your choice of deliverers: I waited in on the day they said it would come, and it did not. They then told me it would arrive during a time slot on a subsequent day. It did not, but it did arrive late that evening with no attempt to contact me and was left in a drizzle. By great good fortune I checked outside my door, and found it.

September 25, 2025
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Rated 1 out of 5 stars
Verified

They are selling items that are fake absolute rubbish They are selling items at nearly £40…

They are selling items at nearly £40 that are fake. They don’t even say stay too big so what else are they selling what are fake? I couldn’t be bothered to send it back for the 40 quid because you’ll probably find out it’s a false address absolute fake robbers

August 25, 2025
subtel.co.uk logo

Reply from subtel.co.uk

Hello,

We are sorry to read this.
We have been on the market for 20 years and most of our reviews all across Europe are good.
So it seems the majority does not share that opinion.
But thank you for speaking your mind and we are sorry you were not satisfied.

Subtel Team

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Rated 1 out of 5 stars
Verified

Terrible customer service

Your company was stupid enough to use DHL they have had my purchase for four days but are so useless that they are unable to find my address

I will never use them or your company ever again and will tell everyone I know how bad you are
Have contacted you twice and cannot get anyone with a granule of sense to help me

John Bodey

August 23, 2025
subtel.co.uk logo

Reply from subtel.co.uk

Hello,

We are sorry to read this.
If there are issues with the delivery service, getting angry at the sender isn't necessarily very logical.
You contacted us and we forwarded promptly the case to DHL who delivered yesterday. We definitely helped.
So ''cannot get anyone to help me'' is false.

We understand that this type of situation is emotional, but we encourage you to remain factual and honest in your comments.

We again are sorry for the late delivery. We forwarded everything to DHL and hope this does not happen again.

Subtel Team

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Rated 5 out of 5 stars
Verified

Subtel Impressive, DHL awful.

The product & the professional packaging were impressive. However, the delivery service, DHL, was appalling. I was waiting by the front door & a passing dog walker witnessed the delivery man throwing the package over the side gate at the back of my cottage. ( I didn't see this myself.) As I went to the front gate, he was driving away. That's why your professional care was so important. I've put in another order on the strength of your care & product, but would prefer you use another carrier. I don't believe in rewarding a poor service. Thank you & well done!

August 22, 2025
Rated 5 out of 5 stars
Verified

Very quickly delivered

Very quickly delivered. Unfortunately the battery was faulty and had to receive a refund.
The problem was remedied very well indeed. Very impressed with the service. I would use them again for any further purchases.
Thanks Keith

July 25, 2025
Rated 1 out of 5 stars
Verified

Not charging.

I fitted the battery as per youtube, but the battery would not charge. I updated using the TomTom website, but still nothing. Showing grinding gears and connect to PC image. Not charging.

July 25, 2025
subtel.co.uk logo

Reply from subtel.co.uk

Hello,

We are sorry to read this.
Don't hesitate to contact our customer service so we can help.

Subtel Team

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Rated 1 out of 5 stars

Will not take any responsibility for deliveries

I placed an order which was delivered by DHL. The DHL driver opened our front door and threw the parcel through the door while we were in, they made no attempt to ring the doorbell.
I complained to DHL who told me that this was not acceptable, but I would have to take this up with Subtel as my contract was with them. I contacted Subtel who responded with a statement saying that the door was open and they would not do anything else about it. They would not take any responsibility or action despite the fact that it was their contract.

June 27, 2025
Unprompted review
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