Prestons Reviews 84

Last week we purchased my first Rolex from Rolex Preston’s Leeds and I had a fantastic experience from Andrew with brilliant service, very helpful. Thank you, Lily Belwood.

I've just purchased a Rolex for my husband's birthday with Chris MacIntyre and couldn't be more impressed with the service received by him. From start to finish he was knowledgeable, realistic with timescales and lovely to arrange the surprise with.
I wouldn't hesitate to recommend him to friends and family. He's a credit to the store and a real asset to the company.

Prestons Guildford provided me with excellent service and the showroom is absolutely immaculate and well kitted out; arguably the best showroom I’ve seen on my travels.

Special mention to Vicky in Guildford who has provided me with great service and is a pleasure to talk watches with. She really took an interest in my love for diving which is really appreciated and was perfect on the technicals and specs of any watches discussed.

Welcoming, professional and honest.

Having just purchased my first Rolex timepiece from Prestons at Victoria Gate Leeds, I felt compelled to share my experience. Katie Pearson kindly looked after me during the entire process. She was amazing and a credit to both Prestons and Rolex alike. Not only a lovely lady! But, so personable. Her knowledge and expertise regarding each timepiece and Rolex as a brand was exceptional. Thanks so much Katie! I’d actively refer potential customers to Katie of Prestons after such exceptional service.

Was a bit daunting looking for my first Rolex, my visit to the Guildford store surpassed my expectations. I was introduced to Drew who was welcoming, knowledgeable and a pleasure to talk to. A few short months later he called me and after another pleasurable meeting I left a happy man with my first (of hopefully many) Rolex timepiece.

Excellent experience at Preston’s of Leeds. Picked up my new watch today and couldn’t be happier, not just with the watch but with the overall level of service from start to finish, absolutely all the staff are cheerful and welcoming, mainly dealing with Andrew Duffy who was a total gent, and honest from the outset with regard to timescales and availability. I cannot recommend more highly and hopefully will be in a position to deal with them again.

Mixed experience

First example was a lovely experience when buying a diamond set wedding ring, very attentive service and couldn't help enough, we purchased after 1 visit.

Second example when trying to aquire a rolex as a first time buyer is far less positive, initially I was put on the wait list and she said it was one of the shorter time waits about a year. I went in when the lady i saw was off and i felt belittled to be honest, the attitude of one of the lady's I saw was apologetic but ultimatley its tough. All waiting lists closed and it would be at least 3 years for the one I wanted. I suppose the grey dealers must be getting priority treatment from this branch, that and the footballers, normal people are not of any interest to this company.

Shame as I wanted to find somewhere I could trust to grow my collection but ultimatly I'm the dirt on the bottom of their shoe so not important enough to warrant being looked after.

Had an appointment in the shop today with Andrew Duffy who was very kind and polite and went above and beyond to help me , we have been customers off Andrew’s for30 years and he never fails to help me . The rest of the staff are also a credit to the shop.

Superb service from Eleanor (Edwards). Thanks for the awsome service and the awsome Rolex Datejust, and her patience whilst I deliberated over which bracelet to choose. Thanks also from my husband for his Tudor blackbay Pro the day before. Regards to Harris for his conversation and champagne pouring skills. Will definitely recommend.

What an absolute pleasure to deal with from start to finish (Prestons Leeds) A dream come true for me, and Andrew Duffy, the perfect gentleman to deal with. A true professional at what you do sir, thank you so much. Regards Darren

My husband and I have dealt with Andy Duffy for several years. Andy is one of the nicest, most sincere people that I have met. So, when I decided to purchase something in memory of my late father we contacted Andy.

I would like to thank Andy for spending so much time with me on Friday to make sure that I made the right choice. And John for teaching me how to set the time 🙂 What I left with is a beautiful time piece that I adore, but more importantly, one that has huge emotional value and will be kept within my family for many, many years. Andy and the team at Prestons, Leeds are an absolute asset to the business and I would recommend them without hesitation.

Beautiful watches, sold by beautiful magical people 😁😁😁

I visited the Commercial Street Preston’s stores in Leeds and was extremely impressed by the service i received.
Upon my arrival I was greeted by Nik and from start to finish his service has been excellent. I couldn’t fault anything if it’s the knowledge or aftercare everything has been 1st class he is a credit to the team at Preston’s.
This will hopefully be the 1st of many visits into the store as I wouldn’t go anywhere else apart from here to purchase a timepiece of this quality.

I bought a Rolex DateJust 41 during the pandemic and found the Leeds branch very accommodating. The Staff were very helpful, very efficient and the service was second to none. Highly Recommend

After buying three Rolex watches over the years from the Wilmslow branch I ordered the new model Rolex Daytona on the 16th March 2016 and have a email confirmation of this.

On the 30th March 2018 I went into the shop at Wilmslow and was told that I’m 6th on the list, over three and a half years later in October 2021 I phoned up and also went into the shop to see what was happening to be told that the list had been scrapped because it was a fairer way I honestly couldn’t believe my ears as to what I was being told, when I asked what the new fair way was she couldn’t or wouldn’t answer the question I told her in no uncertain terms how completely let down I felt and that I wouldn’t expect that from a back street dealer, I asked to speak to the manager and was told he was in a meeting I asked could give me a call once out of the meeting she said yes I’ll get him to call you but he’ll just tell you the same thing, I’m still waiting for that call.

Im absolutely disgusted at they way I’ve been treated.

On a footnote to this just a couple off shops down the road is a secondhand top end watch dealer they have at time off writing 6 of these watches for sale and another 193 mens Rolex watches for sale, funny old world isn’t it !!

I ended up returning a great value Longines watch but this was just my own personal taste. Jessica was particularly helpful right from buying the watch to agreeing the return. If and when I decide to buy again Prestons would definitely be my first choice!

Having been a customer of Prestons twice at the Commercial Street branch, I was truly impressed by the staff and the excellent service that they offer. They do hands down beat a lot of the other companies out there, and the experience of the staff here at Prestons really shines through, providing a first class shopping experience for their customers.

I was particularly impressed by Zoe (Showroom Manager) and Jess who work at this branch, they are extremely helpful and have a wide depth of knowledge about the products in store, and watches in general. They are passionate about the field they work in and it really reflects in the service they offer.

The branch has a very good selection of different brands and styles at various price points to suit anyone who is in the market for a luxury watch.

I will certainly continue to be a customer of theirs, and I would highly recommend them to anyone I know.

Excellent responsive service. Watch exactly as advertised. Well done.

Wanted to buy a £13,300 Rolex... "You have reached BT call minder, leave a message"
I tried again 2 days later... "You have reached BT call minder, leave a message"
Called Laings in Southampton... A person answers... "Thank you for your Rolex enquiry, how can we help?"
...Laings it is then...!

I would like to thank Jess and the team for making what I thought was going to be a nightmare shopping experience for finding
the right item into an enjoyable time. I am amazed at the amount of knowledge and professionalism there was in store. They were able to help we understand the detail I was looking for. I have recommended to all my friends and colleagues already. Once again thank you.