Outstanding service form Caitlan at Prestons Rolex Leeds. I bought my first piece in January 2025 and asked if there was a possibility of one for my wifes birthday in October. I knew it was a long sho... See more
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Outstanding Service Fantastic Communication always professional however most of all very human down to earth i felt very welcome comfortable at ease the whole experience was great fun excitin... See more
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Having just purchased my first Rolex timepiece from Prestons at Victoria Gate Leeds, I felt compelled to share my experience. Katie Pearson kindly looked after me during the entire process. She was am... See more
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his is the second time we have made a purchase from Prestons and each occasion the service has been fantastic. It is a really friendly family run business that really makes you feel welcome (not like... See more
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Company details
Written by the company
The Prestons Experience is one which offers our own expertise, exceptional levels of service and 150 years of history. Today, we continue to build upon our rich heritage and strive to offer the same exceptional service. Our showrooms in Guildford, Leeds and Wilmslow showcase the world's finest watch houses in Patek Philippe, Rolex and TUDOR alongside an exquisite selection of bridal and fine jewellery that has always made the Prestons name so famous.
Contact info
13 Water Lane, SK9 5AE, Wilmslow, United Kingdom
- 01625 416330
- wilmslow@prestonsdiamonds.co.uk
- www.prestonsdiamonds.co.uk
Replied to 100% of negative reviews
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Fantastic customer service
Fantastic customer service. Warm, friendly staff. Extensive peerless range - everything from Tudor to Patek. Kindly adjusted existing watch and offered drinks with no obligation or pressure to buy. What a building too. Wonderful Art-Deco.

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