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Rated 5 out of 5 stars

Outstanding service form Caitlan at Prestons Rolex Leeds. I bought my first piece in January 2025 and asked if there was a possibility of one for my wifes birthday in October. I knew it was a long sho... See more

Rated 5 out of 5 stars

Outstanding Service Fantastic Communication always professional however most of all very human down to earth i felt very welcome comfortable at ease the whole experience was great fun excitin... See more

Company replied

Rated 5 out of 5 stars

Having just purchased my first Rolex timepiece from Prestons at Victoria Gate Leeds, I felt compelled to share my experience. Katie Pearson kindly looked after me during the entire process. She was am... See more

Company replied

Rated 5 out of 5 stars

his is the second time we have made a purchase from Prestons and each occasion the service has been fantastic. It is a really friendly family run business that really makes you feel welcome (not like... See more

Company replied

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Company details

  1. Jewelry Store
  2. Jewelry Appraiser
  3. Jewelry Designer
  4. Jewelry Repair Service
  5. Watch Store

Written by the company

The Prestons Experience is one which offers our own expertise, exceptional levels of service and 150 years of history. Today, we continue to build upon our rich heritage and strive to offer the same exceptional service. Our showrooms in Guildford, Leeds and Wilmslow showcase the world's finest watch houses in Patek Philippe, Rolex and TUDOR alongside an exquisite selection of bridal and fine jewellery that has always made the Prestons name so famous.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

84 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Warm, friendly staff. Extensive peerless range - everything from Tudor to Patek. Kindly adjusted existing watch and offered drinks with no obligation or pressure to buy. What a building too. Wonderful Art-Deco.

February 26, 2020
Unprompted review
Prestons logo

Reply from Prestons

Dear Mr Masters,

Thank you for your kind words and review of Prestons Wilmslow. It is always amazing to hear such wonderful feedback about our showrooms and dedicated sales team. The team at Prestons Wilmslow look forward to welcoming you back to the showroom again in the future.

Kindest regards,

Prestons

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