Prestons Reviews 84

Wilmslow Branch.
As a returning customer who had previously made a considerable purchase I expected better customer service. Filled out the online enquiry form with name and phone number.
Received a call asking who deals with me which should have been on file and was promised a call back. No call was received. Expected more as a returning customer from a reputable business.

Absolutely amazing experience buying my Rolex. Nik and the girls couldn't of been more helpful and patient. Fantastic service. Would highly recommend and the next time we are in Leeds we will definitely visit again.
Thanks again :)

I purchased a Rolex Cellini from this store. My inital enquiry was from another source and was handled very professionally by John who then passed me onto Jessica and Zoe at the Leeds branch and the service they provided was beyond expectations and are an asset to the company.
Everything was handled professionally and all doen remotely without me having to even visit the store.
I look forward to more purchases from this store soon and paying a visit to personally thank them for their service. I would highly recommend them.

Can’t thank the staff at Prestons Leeds enough ! Great service nothing’s too much trouble special praise to Margaret for all the help.Watch of my dreams purchased .cant wait to visit again

Thank you Prestons Guildford for a great experience! I recently visited with my wife and we left with two beautiful timepieces.

I want to say a special thank you to Tom who spent time with us while we were there and accommodated us even though we didn't make an appointment.

Tom had a great knowledge around watches and we really enjoyed talking with him.

We will definitely be back to visit soon!

My first purchase at Prestons Guildford was a fantastic experience, I received warm welcoming service by one of their professional sales team. During lockdown I made an enquiry for another timepiece but unfortunately I was unable to see them in person, today I visited the branch and was greeted by Chris who gave excellent advice. I highly recommend Prestons with service from the heart.

My experience with Prestons in Wilmslow has been nothing short of outstanding. In trying to source a Rolex for my Dads 60th birthday, my experience with some of the other Rolex Dealers has been frustrating and disheartening.

But at Prestons everything has been superb. Initially calling and speaking to both Eleanor in marketing and then a different Eleanor in Sales, I visited the showroom and spoke to Karla. All have been professional, friendly and helpful. They’ve been open and honest when it comes to Rolex availability, but at every step I’ve felt valued as a customer even though I’m yet to make a purchase. Even if I’m unable to get the watch in time for my Dads birthday, they are now my Jewellers of choice. The showroom itself is fantastic, only topped by how wonderful the staff are!

Purchased a number of pieces from Prestons as a collector and as always the service i receive is second to none. A big thank you to Matthew who gave me a free bottle of champagne on my birthday. All the staff are very friendly and professional and the coffee is lovely :)

I purchased a Rolex as a 30th anniversary surprise for my wife. The staff at Prestons Wilmslow were fantastic, Ellie and Imogen helped make the surprise so special. The whole experience was unforgettable starting from being welcomed in to the store by the very smart gentleman at the door.
This is the second time I have purchased a Rolex from Prestons as a surprise. The first time was for our son’s 21st birthday.
On both occasions it was a fabulous, momentous experience made possible by the staff and the excellent surroundings in the store.
I would not hesitate to buy from them again.

I have been fortunate enough to deal with the team at Preston’s Guildford for a number of years now. They have been superb time and time again, I could not recommend them more.

I bought my first Rolex - a Rolex Submariner Date from Prestons Wilmslow back in August 2018. What an incredible experience! The watch was to mark my engagement and the Prestons team kindly gave me a Rolex Tie as a gift! Phil was fantastic throughout the purchase experience. I just got married and now looking to add to my Rolex collection. Hope to be in touch with a Rolex manager soon and get back to the showroom once it's open. I hope you are all keeping safe!

Made an enquiry about a pre-owned Rolex and no one had the decency to respond.

I bought a yacht master from your Leeds branch in memory of my late grandad a couple of months ago and would like to thank Jessica for the incredible service I received. From the call within 2 months telling me that the watch was available, to the glass of champagne on arrival, everything about the service she provided was excellent! I hope to be returning soon!

Thanks,
Luke

A big thank you to Margaret for her fantastic customer service.
She is truly an asset to Prestons. A lovely warm welcome and we could not fault anything with the service, she definitely exceeded our expectations under the current restrictions, we will definitely be back.
Thanks again
Rob

I recently purchased a Rolex watch from their Wilmslow showroom. Their service was fantastic and it was the best service I have experienced from a Rolex retailer. Their watch manager John Critchlow helped me with the purchase and his knowledge of Rolex watches is unparalleled. I highly recommend this store to any one looking to buy a Rolex watch and I am looking forward to my next purchase with them.

Bought a second Rolex watch this time for my son in law from Prestons in Guildford. The service provided by James was excellent, he managed to find a watch for me in under a week just before Christmas as well. I look forward to more opportunities to purchase watches from Prestons Guildford in the future. Thanks

his is the second time we have made a purchase from Prestons and each occasion the service has been fantastic. It is a really friendly family run business that really makes you feel welcome (not like most high street jewellers that make you feel like you’re not worthy of their time). Karla was bubbly and warm- she really made the whole purchasing experience something special! Thanks again, guys!

A great experience that started on the internet, buying a preowned watch. Great communication online and the watch was delivered to the closest store, in-store service impeccable, thank you Preston's for a great experience.

I had an absolutely wonderful experience buying my Rolex watch at Prestons Wilmslow. I must specifically mention how amazing Karla was! She was such an incredibly helpful, approachable, professional and just such a lovely person and just made it such a special experience for me! Thank you so much!! We will back!!

Xx

Very happy with my watch ! John was most helpful and organised home delivery. It was a pleasure to meet James. Both James and John went the extra mile - thank you. This was my first purchase from Prestons. Look forward to my second !
Thanks