The app is very easy to use. I booked two different trips in Greece. At the first trip our meeting point at the harbour was incorrect so we had to ask the right one from the harbour workers. The oth... See more
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Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation. The world is waiting.
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Replied to 97% of negative reviews
Typically replies within 48 hours
Amazing experience with Mohammed L in…
Amazing experience with Mohammed L in Casablanca. Great tour, knowledgeable, funny. Clean vehicle and on time pick up.
Would highly recommend.
Unfair Rejections
Unfair Rejections, Rude Customer Service, and No Transparency
I’ve been a verified tour operator and long-standing partner with GetYourGuide through my first company, and our collaboration had always been professional — until I opened my second tour company. Since then, my listings have been repeatedly rejected for vague “policy disputes,” with no explanation of what policies were supposedly broken.
After countless messages to support — including interactions with a representative, who was unhelpful and outright rude — I still haven’t been told what I need to fix. I’ve always followed every guideline, provided exceptional guest experiences, and maintained a perfect record of professionalism, yet I continue to receive the same copy-pasted responses.
It’s clear this platform does not support transparency or small business fairness. To make matters worse, I’ve discovered a potential conflict of interest involving the company’s leadership operating another business that duplicates client tours as app-based versions — including my own.
Small, independent operators deserve fair treatment and honest communication. Until GetYourGuide improves their integrity, I cannot recommend them to other businesses.
GYG should chose more carefully their partners
I booked a tour via GYG from Krakow to Auschwitz and Wieliczka Salt Mine organized by KrakowTouring. It was a total mess, I was left on the sidewalk at 3.50 AM because they put me on a wrong pick-up location list and they didn't even wanted to listen to me or let me show them my booking details. They didn' t answear the phone or reply to my messages for 2 hours. GYG refunded me for the trip after 3 days, that was ok, but I wonder how they can work with such unprofessional companies. I read reviews about bad experiences with that local service provider afterwards, but it was too late. When
I booked the tour through GYG I did it because I trusted them. Not any longer.

Reply from GetYourGuide
One-Star Review
One-Star Review: Extremely Disappointed with GetYourGuide/ Tour city Rome
We are extremely disappointed and frustrated with the way our bookings were handled. Our tickets were cancelled twice at the very last minute — first for the Colosseum, and the day after for the Vatican.
Because of these last-minute cancellations, we were unable to visit any of the main attractions in Rome during our weekend trip. Everything else was already fully booked, so our plans were completely ruined.
One of the main reasons we booked through GetYourGuide/ Tour city Rome in advance was to guarantee entry to these sites and avoid exactly this kind of issue. Instead, it turned out to be a total disappointment.
Would not recommend this service to anyone looking for a reliable booking experience.

Reply from GetYourGuide
We booked an e bike guided tour from…
We booked an e bike guided tour from the old city to the beach and back.
Guide Julio was very enthousiastic and professional.
The tour lastet for nearly 3,5 hours and was just top!!
Positive experience, while costly
I booked two events in Rome and everything went fine. I find the prices a little bit steep compared to the cost at the actual museums. But the booking was easy, without the trouble to wait in line, so it may be worth it.
Best delivery of a tour in dark places
Such wonderful energy in the delivery of the tour. We were really impressed with her knowledge and enthusiasm for the tour. Not only did she answer any questions we had but she was very happy to offer ongoing advise for what we should do after the tour, whether that was lunch or other places of interest.
Poor customer service
This was our first time and we were not aware that the meeting point was outside of the venue area. We went through security and then discovered the meeting point was outside and we woukd not have enough time to get. We tried to contact the guide many times before the 130 deadline but they didn't respond. We asked if they could meet us inside the venue. Our time passed and we had to buy a second set of tickets. We then tried to explain to the company the problem we incurred. They said too bad and it was our problem. No refunds of any kind
Don't use this company.

Reply from GetYourGuide
Simple and easy booking
Simple and easy booking. Reliable sources. Description of experience is correct
I will use it again!
Everything was working properly and all important information was provided!
AVOID - Misleading Cancellation Policy & Appalling Customer Service
THREE MAJOR ISSUES:
1. Missing Time Zone Information
No time zone was displayed during booking, making their 24-hour cancellation policy impossible to follow accurately. This is a deliberate omission of critical information.
2. Staff Misrepresentation
Their representative explicitly promised me a "full refund" on Friday. No mention of store credit or vouchers. When I followed up, they claimed to have "no record" of this conversation and refused to honour what their own staff member promised.
3. Appalling Complaint Handling
Escalated to their complaints team who:
Completely ignored the time zone issue
Refused to acknowledge their staff's commitment
Sent repeated emails and they attempted to close my complaint without resolution
THE REAL PROBLEM:
GetYourGuide hides behind "company policy" instead of taking responsibility for misleading customers and dishonest staff commitments.
I am now pursuing through alternative dispute resolution, trading standards, and chargeback proceedings.
Screenshot everything when booking
Don't trust their cancellation policy (no time zones shown)
Never rely on verbal commitments - they won't honour them
Book directly with tour operators instead ohh and if you do speak to them record it on your phone otherwise they will have a 'we have lost that recording'
When things go wrong, GetYourGuide's customer service is dreadful and they absolutely will not stand behind their staff's promises. Use alternative platforms.

Reply from GetYourGuide
Fun Tour
Nice, trip through Den Haag with lots of information about the city. Train can be full, no sitting place and access to audio guide guaranteed
Left with a feeling of deep disrespect...
Pre booked a guided 7 hour Auschwitz-Burkenau tour, pick up 11.am-drop off 6pm.
Night before recieved email informing time change 1.pm pick up-6.pm drop off.
Had pre tour talk in a garage car park (which was read out at speed like terms and conditions usually are) while waiting for a flat tyre to be changed.
Given a booklet and told to take photo on our mobiles of the maps we'd need.
Entry time into Auschwitz? with no guide was 5.00pm.
Time to be back on coach? 6.45.
No time to get the shuttle to Burkenau,
Total tour time inside Auschwitz was 1 and a half hours as oppose to booked and paid for 7.
It felt so very, very disrespectfully rushed and later hard to read that "PAVEL TRAVEL PAWET Rosół" had ticked off everything we should have got like they had done a great job for us... they didn't, it was a shambles and not how I and my friends wanted to respectfully pay our genuine respects.

Reply from GetYourGuide
Trustable adn reliable company to…
Trustable adn reliable company to choose when you aare away from holidays. Its provide enough informations for the visit
GET YOUR GUIDE ARE SCREENING BAD REVIEWS FOR TOURS!!!!
I went on a terrible full day ‘tour’ of San Domingo, Dominican Republic on 8th October 2025 as booked via Get Your Guide. That night i posted a negative review on the Get Your Guide which has not been posted by them. BE INCREDIBLY CAREFUL WHEN BOOKING TOURS THROUGH THESE CROOKS. THE LAST 3 I HAVE BOOKED HAVE BEEN AWFUL AND I WILL NOT BE USING THEM AGAIN!!

Reply from GetYourGuide
Budapest Trip
The app is easy to use. I booked on my stay in Budapest (Hungary) 4 tours and my airport transfer. Everything was well organized and included reminder on the day before the booked trips. The tourguides reached out to late comers and tried to take care of special requests.
I specialy recomend the Food-Tour and the Tipsy-Tour.
Booked the Scottish Highlands tour and…
Booked the Scottish Highlands tour and it was awesome!
If I could leave no stars i would
If I could leave no stars i would. I booked two trips with this company and they cancelled it! I asked to move the time of one of the tours and they cancelled and now there are no tickets available. Go direct to the people you are buying... do not use this company, they have no idea!

Reply from GetYourGuide
Fantastic all day trip.
Today 13/10/25 we did the all day trip via coach catermeran tram and train. Wow what a fantastic day we had from start to finish, picked up on time our chap Sebastian was great all day kept us informed with lots of information about this beautiful island. Highly recommend this trip and company thank you for a great day out
good experience in Iceland
We booked a whale watching tour in Iceland. Everything was OK, booking via the app was easy, we received all details and the tour was a great experience
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