Headout Reviews 47,034

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers particularly appreciate the location of the experiences and the staff's friendliness and knowledge. Consumers highlight the quality of the tours, often mentioning specific guides who enhanced their visits with their expertise, humor, and personal touches. People also enjoyed the convenience and efficiency of the services, such as easy booking processes and smooth transportation. However, opinions on the booking process and overall service are mixed, indicating some inconsistencies. Some reviewers reported issues with ticket pick-up, app functionality, and receiving timely notifications. Additionally, there were negative experiences concerning refunds, with reviewers expressing dissatisfaction in this area.

Based on these reviews

Rated 4 out of 5 stars
Verified

As instructed, we arrived 15 minutes early, and was alarmed that our guide was not there. We were informed by our guide (sent by Tempiro), who arrived at the tour start time that that instruction wa... See more

Rated 4 out of 5 stars

A great collection of fine are and its history in Amsterdam and Europe...well spent 3.5 hrs and I would recommend as one of the cities 'must see's attraction. Only complaint might be the tour group... See more

Rated 4 out of 5 stars

We would have given 5 stars but St Peter's Basilica was closed on the day of our visit which was a huge disappointment . Despite that, however, it was definitely worth getting up for an early start as... See more

Rated 4 out of 5 stars

Abu Dhabi Ferrari park closes early by 7pm , ticket pricing should be revised and made more reasonable Free Shuttle bus from Deira City Center Mall Entrance was V.Good option to reach Abu Dhabi fr... See more

Rated 5 out of 5 stars

We enjoyed. We are tourists from India and had an amazing time visiting Tokyo Tower through Headout! The booking process was super easy, and the tickets were delivered instantly by email. Everything... See more

Rated 3 out of 5 stars

Booking was v straightforward and our guide excellent. Why were we charged for access to the Acroppolis on World Architectural Heritage day (27th September)when entry was free? Our main problem was th... See more

Rated 5 out of 5 stars
Verified

Everything went according to the plan. Tour guide Norbert was not only helpful and well-organized but also very knowledgeable on the history the city and Auschwitz. Also shared nice fun facts during o... See more

Rated 5 out of 5 stars
Verified

Raul our tour guide was brilliant in every sense, knowledgeable, friendly, funny, engaging & enthusiastic. He talked about growing up beside Park Guell & how it has evolved which was a lovely persona... See more

Rated 5 out of 5 stars
Verified

On time. Very much client orientated demeanor of the excellent guide Charlie; he made sure, everyone was on the same page. Everyone knew when and where to meet again - smooth organisation of Neuschwan... See more

Rated 5 out of 5 stars

Such an easy to use app! Booked both my trips to Herculaneum and Pompeii tours with them for the first time using the app it was so self explanatory’! All tickets and confirmations came through in sec... See more

Rated 5 out of 5 stars

We had a wonderful experience on the tour. Our guide was friendly and knowledgeable. He took his time to assist with pictures, give us some history including pictures of some of the historical events... See more

Rated 3 out of 5 stars
Verified

We found ticket app difficult to utilize in order to get our QR code. Even staff at the attraction struggled to access it. Also, we didn’t find the actual audio guide easy to navigate either. We wish... See more

Company replied

Rated 4 out of 5 stars
Verified

The explanation of each area was very informative. I loved the map that allowed us to play certain area descriptions at a particular time. Not all area descriptions started automatically as we appro... See more

Rated 5 out of 5 stars

The tour guide Opeyemi was brilliant and was very knowledgeable. We arrived early so not to miss our tour. The instructions for the meeting point was spot on and very clear to understand. This was my... See more

Rated 5 out of 5 stars

Booked the Acropolis tour in Athens We had a tour for 10 am on Oct 1. All went very well considering there was a transportation strike happening that day and the Acropolis didn't open until 9:30. We... See more

Rated 3 out of 5 stars
Verified

Did not go to Plaça Catalunya. On the positive side, the shuttle was fast and comfortable. Unfortunately, on the day I arrived in Barcelona they didn't go to Plaça Catalunya, only to Espanya. I was t... See more

Rated 5 out of 5 stars

My experience was amazing. The castle has 4 pieces to visite. Any pieces has her own beauty. My favorite part was the Cathedral of San Vito that i recommend for her mosaic and colors. At the interior... See more

Rated 3 out of 5 stars
Verified

Very confusing check-in procedures on the email. Several items we saw in emails said we had to validate our tickets at kiosks. That wasn't true. Our final tickets were ready to go. The check-in pr... See more

Company replied

Rated 3 out of 5 stars
Verified

We received late notifications. To download data for a guided tour, we needed WiFi and we were no longer in an area with internet access, so it took away from our internet access package. The data was... See more

Company replied

Rated 4 out of 5 stars

Buying the ticket on the app was good but the pick up for the ticket was stressful. No one knew where we had to go and when we went to at the top where it said on the instructions no one at the desk k... See more

Rated 5 out of 5 stars

Really knowledgeable and friendly guide. Great views of the stadium and went into the changing rooms and the Long Bar, to name but a few. Well worth going to this iconic stadium, even for an Englis... See more

Rated 5 out of 5 stars

Monika was lovely & so helpful in explaning everything in detail. Such a great idea allowing you to get on & off the tram so you can see each area/attraction in detail.

Rated 4 out of 5 stars
Verified

Buying the Lisboa card was easy. The audio download was helpful, but I didn't realize the background on each place to visit would be so short.

Rated 5 out of 5 stars

Pena Palace, Sintra – A Fairytale in Colour Our visit to Pena Palace was absolutely stunning – a true highlight of Sintra. Perched high above the town, the views from that height were breathta... See more

Rated 5 out of 5 stars

The tour guide was very friendly and helpful. The catacombs of Saint Stephen were impressive, including site above ground, the church. The guide inside the catacombs was knowledgable and piqued my int... See more

Rated 5 out of 5 stars

Our guide Mr. Giancarlo Rabaccini, knew each and every area of the historic Pompeii town and it's inhabitants. He took us through each important area of the town and timelines and showed us important... See more

Rated 5 out of 5 stars

The bus transfer was excellent — everything ran smoothly and on time. The staff were friendly and helpful, and the bus was clean and comfortable. It was very easy to find the stop at the airport, and... See more

Rated 5 out of 5 stars

Francesca made this visit Amazing! From the very beginning she was funny, informative and just very fun to be around. She was very knowledgeable and insightful. I Love the history of Rome. This was m... See more

Rated 5 out of 5 stars

We added this to our day because we missed the chance the day before. We wanted to do the full VIP champagne experience and it was superb! The view was incredible. The host, Mia, was so sweet and high... See more

Rated 5 out of 5 stars

With the Berlin Welcome Card we were able to travel with both bus, U-Bahn and S-Bahn all around the city centre efficiently, knowing that we always had a valid ticket in hand -no stress!🤗 We were abl... See more

Rated 5 out of 5 stars

Simply indescribable! The show was like something straight out of television — full of breathtaking special effects, incredible staging, and pure magic from start to finish. It felt like stepping righ... See more

Rated 5 out of 5 stars

This tour is totally worth it with early morning sunrise to super empty beaches.. Patrick is an amazing guide and a true Thai sweetheart.. Location, Pick up, Views, Tour, Snorkeling, Food and the over... See more

Rated 5 out of 5 stars

This should be on everyone's bucket list. This tour was truly magical. To be able to walk through a canyon and see all the different sways of the rock and learn the history behind it by someone who re... See more

Rated 5 out of 5 stars

Chrysa was an amazing guide! She was friendly, fun, and easy to follow throughout the Acropolis, Parthenon, and Museum tour. She shared great tips and fascinating details that made everything come to... See more

Rated 5 out of 5 stars

We had an amazing experience all day. Our guide Erik was very helpful and enlightened us with his detailed explanations — we truly thank him. The dishes at the gourmet restaurant were excellent, and t... See more

Rated 5 out of 5 stars

Our family has visited multiple times and it never disappoints. There is so much to see that you truly do need the entire day. If possible, two days would be great. It is a wonderful experience for ch... See more

Rated 4 out of 5 stars

Peña palace was intriguing and beautiful! Not being a fan of crowds, and waking up very early due to jet lag, we bought Skip the Line tickets and arrived before opening. The only headache is that the... See more

Rated 5 out of 5 stars

It was a fun and beautiful tour with a lovely and knowledgeable tour guide. Matt guided the way, gave explanations on the huon pine trees and the difference between rain forest trees and gum trees. H... See more

Rated 5 out of 5 stars

Visiting Singapore Zoo was a fun and memorable experience. I saw many animals up close, like orangutans and white tigers. The zoo felt like a big jungle, and the animals looked happy in their spaces.... See more

Rated 5 out of 5 stars

It was a magical trip to the desert in a comfortable jeep with the best driver Najam! A wonderful dinner, fun activities for the kids, and make sure to try the quad biking — highly recommended! 🌵✨

Rated 5 out of 5 stars

The experience was very enjoyable. Our guide was extremely polite and friendly. He shared detailed knowledge about the place. From start to finish, everything went smoothly. He took us to beautiful lo... See more

Rated 5 out of 5 stars

Oxford was the most impressive and beautiful place for our family. We were able to learn a lot about Oxford thanks to the detailed explanations provided in Korean. Also, this bus tour was very effi... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ An Experience That Literally Frames Dubai’s Soul! Dubai Frame is not just a monument — it’s a journey through time, art, and architecture. From the moment you step in, you’re s... See more

Rated 5 out of 5 stars

The archaeologist guided tour of Herculaneum exceeded my high expectations! Firstly the process ran on time and like clockwork. The guide Silvia was exceptional. Her passion for her subject shone thro... See more

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Company details

  1. #148 of 189 best companies in Travel Agency

About Headout

Written by the company

Headout

Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.


Contact info

4.2

Great

TrustScore 4 out of 5

47K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Visit Herculaneum over Pompeii

I would highly recommend Herculaneum over crowded Pompeii. It is very reasonably priced, there are practically no waiting lines and it is much better preserved than Pompeii. It is a much better experience overall! You will not regret seeing this wonderful site.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Loved it!

A really enjoyable day out. The views from the top of the big wheel were stunning. Highly recommended!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great time at Niagara Falls.

Our guide was knowledgable and personable and made the drive to and from Niagara pass quickly. The sights were great and we enjoyed ourselves immensely.
You are given ponchos for two of the tours. My suggestion is that you keep the poncho from the first tour as you will need it. i didn't and got sopping wet!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing show

Amazing show. Wonderful, talented cast; great production, effects and set. It was engrossing, funny and perfectly executed.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Educational

It was an awesome experience.The whole experience was awesome and educational. It was so good to lean more about my culture and how they lived. Would definitely go again.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely loved the Spirit of London…

I absolutely loved the Spirit of London ride at Madame Tussauds. It was a wonderful, immersive experience that took me through the city’s rich history in such a creative and engaging way. The attention to detail—from the classic London cabs to the lifelike figures—really captured the essence and spirit of London. It felt like a fun journey through time, blending entertainment with culture beautifully.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and easy

great experience with Gyash tours. They were very quick to respond and answer questions. I highly recommend this group. We did the skip the line at Saint Peter’s Basilica.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Paris Catacombes

The ability to go at your own pace and not be rushed through the space was very nice. It wasn't overly crowded because of how they staggered the tour groups, so this was helpful if you wanted to linger a bit longer in one spot.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Tower!

We enjoyed going up the tower, having no time limit whilst inside the tower at all - but just being able to walk around and sit and enjoy the views.

Tower is all steps, but the first set are wider and not too tight to go up. You can easily pass on the stairs. These take you onto a floor you can walk around.
Don't miss the small set of stairs up to the top of the tower - these are tighter and narrower. It's not easy to pass on these stairs.

It was straight forward to queue up, and easy to store your bags in the lockers provided.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Process was smooth, tickets arrived instantly

Booking through Headout made visiting Sintra simple and stress-free. The process was smooth, tickets arrived instantly, and entry to both sites was seamless. Everything worked exactly as promised, letting us focus on enjoying the day. It’s definitely worth booking a few days in advance, the prices are better and it gives you peace of mind knowing everything’s sorted. Also good for combining attractions at discounted rates. Reliable and easy to use; highly recommended.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience-We booked tickets for Vatican Museum

We booked tickets for Vatican Museum, very expensive from Headout, They didn’t respect the hour for our entry and asked us to go in later, promising that we ‘ll have an upgrade for our tour. They bought the tickets in front of us with 20 euro.We got inside very late and had very little time for visiting. No upgrade, no refund, just excuses.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Steer well clear of this company

Steer well clear of this company . It is a complete rip off . Today I paid 87euros for 2 people to get into the acropolis with an audio guide . ( I could have got in for 40 euros on the door .) What they didn’t make clear until you had paid the money was that you needed to pay more for an app to download the info onto your phone . I was unable to do this due to poor signal . When I complained on live chat I was told I would hear back in 1-2 mins as they would escalate my concerns . Needless to say nobody got back to me . They are a complete rip off so I advise everyone avoid this company.

October 12, 2025
Unprompted review

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