The app is very easy to use. I booked two different trips in Greece. At the first trip our meeting point at the harbour was incorrect so we had to ask the right one from the harbour workers. The oth... See more
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Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation. The world is waiting.
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Replied to 97% of negative reviews
Typically replies within 48 hours
Just got scammed by GYG....
Just got scammed by GYG or one of their customers. They don't take phone calls, only support by email. 6 days of emailing back in forth to be told "Yeah, this is definitely a case of fraud, but we don't do refunds. So you're screwed."

Reply from GetYourGuide
From Madrid: History and Charm of Segovia Full-Day Tour
Pick up was more than half an hour late with no information, despite being instructed to be 10 minutes early by booking confirmation. Pick up rep had no idea some of the group had been picked up early and the driver never checked numbers before setting off. He did return to collect the rest of the party, set off again, to return to the pick up place a third time because the pick up rep forgot to load the audio equipment. Complete farce. Driver used mobile whilst driving en route despite overhead matrix sign warnings of 6 penalty points. Arrived late. Guide in Segovia was very good and had to compensate for prior confusion. She did so very well. Company care to clients very poor. Just want to up sell all the time.

Reply from GetYourGuide
Very bad customer service
Very bad customer service. Had booked a city tour in Gdansk, and they cancel it only 15 minutes before the trip, because of to low number of participants. Wasted 1 hour in transport time because the excursion was cancelled so late. Could have been cancelled long before, at least 1 hour before the trip.

Reply from GetYourGuide
SCAM
We got scammed!
Don’t use this website there is a really big risk of getting scammed. We lost 500 euros. By purchasing tickets to see the catacombs of Paris, through GetYourGuide webside. When we showed up at the catacombs we were told by the officials that our tickets were invalid. Afterwards we tried calling, writing and emailing GetYourGuide. NO ANSWER. So that resulted in a really bad ending on our vacation. 500 euros of money loss and we didn’t get to see the catacombs and now it’s too late because we’re going home. WOULDN’T RECOMMEND! SAVE YOUR MONEY!
Booking reference (GYG48Y5F6MR5)

Reply from GetYourGuide
Lack of adequate communication between getyourguide and the activity agency
They were not communicating on time with the activity provider, who has cancelled our program 45 minutes before start due to overbooking. While I informed the activity provider, who issued refund, I had to prove again to getyourguide the reason of cancellation. Poor service - watch out if you want to book a trip or cruise etc, not reliable.

Reply from GetYourGuide
Take me back to Vienna
I used Get your Guide in Vienna. 3 trips and each was excellent. I had never used them before but certainly will again. Evening Bus Tour. City Centre Walk. Third Man Tour.
Booking was easy
Booking was easy. Directions were clearly given. The trip was very good value.
Bologna Food and Wine Tour
We did the bologna walking food tour for three hours. Do not do this tour. It was very expensive and was a very cheap experience. I had done food tours before in Palermo and Rome and they were fantastic. The food they gave us was extremely ordinary, and there were no great insights into local foods and wine. Do not do this to tour.

Reply from GetYourGuide
Exactly what you wnt
I booked this quite some time ago and as agreed it wasn’t charged until 2 days before I collected the passes! I downloaded the app and the information for where to go and collect it were clear and it was very straight forward! The details for using the pass were clear and concise! I will definitely use Get Your Guide again!
Very speciel ride to gamtji Mountain…
Very speciel ride to gamtji Mountain and Bovilla lake with guide Irvi. Beautiful sceneri, but a very hard walk. Not suitable if you are not in good shape or have any mobility issuce.
Everything was perfect nice and easy
the experience was so great
the experience was so great! everything is planned in the right way. the guide was very professional and empatia
An unforgettable experience and a fantastic guide.
The Kyoto tour was well organised, and was overall an unforgettable experience. However, I was surprised to see how packed with tourists some of the places were. At-chan, our guide in Kyoto, was fantastic. She explained everything well and used visual aids efficiently. Her radiant smile and caring attitude added value to the trip.
Awesome app
Very easy to use, great prices and lots of things to choose from to make your holiday that much better
easy to handle
We made a hike on Mauritius during our vacation. It was incredible, the Guide was well informed and trained. Everything was safe and planed ahead.
It was easy to book on GetYourGuide and from the payment to the communication was everything easy to handle.
Very serious and safety related bad reviews are hidden
Get your guide does not allow feedback on trips cancelled for a serious reason on the company they are using (safety, the company they use not turning up, and almost fraud to tourists) . For me and my 14 year old son - our tour in Morocco didn’t arrive, and 45 minutes later they sent a bus and asked us to pay again double the cost, and kept adding money which was upcosted to add extra money to a deserted location. After saying no, we got off and they left us in the middle of the desert in Morocco in 44C heat when we refused to pay. I asked get your guide to cancel, they did. But then I was unable to leave a review at all to the travel company booked through them. Any company they are using, if super bad like this, you aren’t able to leave a bad review if cancelled. And therefore bad reviews are hidden

Reply from GetYourGuide
Great experience with GYG
Great experience with GYG, interesting experiences offered and reasonably priced. The only thing that Would have made it better was to have experiences offered closer to Nusa Dua or Denpasar as most things offered were in Ubud which was quite a distance away from where we were staying.
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