GetYourGuide Reviews 45,598

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the user-friendly app, which makes booking tours and activities easy. People highlight the convenience of booking tickets, especially for popular attractions, and the ability to compare different tour providers. Customers also value the informative and friendly guides who enhance their experience. However, some reviewers report issues with cancellations and communication. Some consumers mention that excursions were not in the time planned. Others express concern about the lack of support when they have issues with their bookings. A few reviewers also mention negative experiences with specific tour operators booked through the platform, suggesting that the quality of the actual tour can vary.

Based on these reviews

Rated 4 out of 5 stars

The app is very easy to use. I booked two different trips in Greece. At the first trip our meeting point at the harbour was incorrect so we had to ask the right one from the harbour workers. The oth... See more

Rated 4 out of 5 stars

Everything worked like clockwork. The guide gave interesting inputs on the way so we could spend the time outside the bus exploring. It was a good mix of different things to see. I would definitely re... See more

Rated 4 out of 5 stars

I got to know Get Your Guide during my recent visit to Armenia. There I took their trip to Lake Sevan, Sevanavank monastery and Echmiadzin. Last month I booked a dinner cruise on the Bosphorus with th... See more

Rated 4 out of 5 stars

Both activities were not in the time planned. one almost didn't happen. on the good side there was good communication with the company we bought the tickets from.

Rated 5 out of 5 stars

The cycle ride was exactly what we wanted to see the city. the route was predominantly flat away from cars on pedestrian precincts. We had an excellent guide, Kleanthis, who gave us just the right am... See more

Rated 5 out of 5 stars

The tour was incredible. Marita our guide brought us all around the Island and told us a lot about Scotland in general, the people's life in the Scottish Highlands and history. Marita knows the area v... See more

Rated 5 out of 5 stars

Nav was a fantastic guide in Halifax Nova Scotia. He knew his stuff about the town and all the areas outside the town. His vehicle was very comfy and very clean. Nav had a great sense of humour and we... See more

Rated 5 out of 5 stars

We took the Sagrada Familia tour staring at 3 pm. (Light inside cathedral is optimal late afternoon). Additionally the Park Gruell with transport provided. Both spots are of course, amazing! Our tour... See more

Rated 5 out of 5 stars

I took a half day boat tour of the Calanques from Marseille. Actually, now that I'm writing, I would normally knock off points for how hard it was to locate the boat. BUT the tour, boat, captain/gu... See more

Rated 5 out of 5 stars

Great from start to finish. Easy process. You can cancel. Worth rent penny. We did not do the lunch but enjoyed our time upstairs having mimosas overlooking the river. The captain did a fantastic job... See more

Rated 5 out of 5 stars

We have used Get Your guide a number of times in different countries for different types of events and have always had really good experiences. Tour numbers are not too big, booking is easy.

Rated 5 out of 5 stars

I have used GYG many times! This last time at Orkney we had a hole day tour with Ciaran guiding us round the Mainland telling about the neolithic period, the vikings and the world wars influences at... See more

Rated 5 out of 5 stars

With so many companies to chose from I was overwhelmed and after looking for a while, I decided to go wtih Get Your Guide. I used them to book 2 activities, one in Ninh Bink and the other in Halon... See more

Rated 5 out of 5 stars

We had a wonderful tour in Barcelona. Our guide was very informative about Park Guel and Sagrada Familia. She was not an English native, but her English was easy to understand and I had no stress.... See more

Rated 2 out of 5 stars

GYG was good in Spain, but when I used it in Italy, there were problems. This time English guide tour was provided by the Travelers Tour, and it was not organised well. Tour guide at Accademia Gallery... See more

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Rated 5 out of 5 stars

Our tour guide Emanuela was fantastic — very communicative and intelligent. She was attentive to everyone in the group. I had a great feeling that we truly got to know Santorini thanks to her and the... See more

Rated 5 out of 5 stars

I have booked a few different experiences in different countries around Europe and I’ve never had a problem with GYG, the booking system or the companies/tours I’ve been on. Having said that they are... See more

Rated 5 out of 5 stars

GYG is a great way to compare different tourproviders. You can choose from a variety of different tickets for the place you want to visit of do your activity. However you still need to decide what fit... See more

Rated 5 out of 5 stars

Good communication regarding pick-up. Excellent guide, helpful, courteous. Day turned out just as indicated on website. Didn't expect the crowds at the meals but lots of good food and different... See more

Rated 5 out of 5 stars

This Company has One of the Best Websites/App for Booking Excursion Tickets.Easy to Use especially for Seniors.The Choices for Our Recent Trip to Italy were truly Amazing.We Booked Tickets from Flore... See more

Rated 5 out of 5 stars

GTG app was easy to navigate and I could quickly find the experience I wanted in Porto, Portugal. Communication was clear and meeting location link led us directly to the cellar tour activity we had... See more

Rated 5 out of 5 stars

Best platform when you want to book guided tours in Europe. I always book my tour with them during my citytrips, it's always a good experience when you select the tour by reviews. Good cancellation po... See more

Rated 5 out of 5 stars

I booked an excursion for me and my daughter it was good fun. I would to mention our guide for the day Mohammed Amin was amazing courteous respectful knowledgeable and was great at showing us all abou... See more

Rated 3 out of 5 stars

I recently booked an excursion to Cinque Terre during a trip to Italy and a day before the day of the trip I got an e mail telling me the trip was cancelled . This was supposed to be one of the... See more

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Rated 5 out of 5 stars

The tour Agios Nikolaos and Spinalonga Island – Day Trip perfectly organized from start to finish! Even the transfer went smoothly, everything was on time and perfectly coordinated. Our guide was simp... See more

Rated 5 out of 5 stars

Everything worked as expected. Picked up the coach for vesuvius from piazza Garibaldi, Naples . Nice comfortable coach and drive to the entrance to Vesuvius, and return, tickets included. Great.

Rated 3 out of 5 stars

As a company that is trying to set up as a supplier I have found an issue getting support from GetYourGuide.com I made a typo when writing my email address, and I registered my business name.... See more

Company replied

Rated 5 out of 5 stars

We did a bike tour of Paris. It was so good, can not recommend enough! Saw all the sites in 3 hrs. Guide was new but so knowledgeable, fun and engaging! Thank you so much Abe (&sky). You started our 2... See more

Rated 2 out of 5 stars

The event i booked through this company was over double the actual cost of the activity. Whilst it is accepted to be a higher price for admin etc i think over double the cost is unacceptable.

Company replied

Rated 2 out of 5 stars

We paid and received a voucher that we had to exchange for an entrance ticket. There was no assistance provided, and the entire process was extremely disorganised. The guides never introduced themse... See more

Company replied

Rated 5 out of 5 stars

Get your guide app because it's excellent you can pre book your tours and activities we'll in advance before your holidays starts, we really enjoyed our holiday in edinburgh,I would highly recommend g... See more

Rated 5 out of 5 stars

We booked a shore excursion through Get Your Guide for a Fjord cruise in Alesund, Norway on Sept 8, 2025. The excursion was supposed to stop at the town of Oye - which they did but only for 10 minute... See more

Rated 5 out of 5 stars

We've used GYG in Spain and France. Of course you pay more than if you get your tickets etc. yourself. But it's often worth it. For a start, GYG often has tickets for slots that are sold out at at the... See more

Rated 5 out of 5 stars

Great to be able to compare prices and collected from the hotel at the appointed time. Booking simple and straightforward. Guide very knowledgeable, friendly and made it our No 1 unforgettable exper... See more

Rated 4 out of 5 stars

I've used Get Your Guide many times in many different places (most recently Rome) and it's been great every time. There are usually a lot of choices of tours but it can take a while to sort through th... See more

Rated 5 out of 5 stars

A great experience for all ages, either as a couple, a group of friends or a family. The tour guides were really friendly and helpful. Would highly recommend this experience

Rated 5 out of 5 stars

Professional service at a fair price. Loved our tour of Corinth. Easy to book. The guide, Contstantine, was excellent. He was knowledgeable and went out of his way to make sure we saw everything we w... See more

Rated 3 out of 5 stars

I took a guided tour to the north and west of Qatar yesterday. While I enjoyed the company of all the other travellers, (four of us in total) I found the guide and tour disappointing. The landscape i... See more

Company replied

Rated 5 out of 5 stars

Orlanda made our trip to Kosovo a wonderful day. We appreciated her knowledge of the history, environment, and people ! We came out wiser!

Rated 5 out of 5 stars

Used them to book an auschwitz tour yesterday. Fantastic experience. Booked for 7 am pick up. Details clearly stated this could change. The pick up time changed to 7.20am. Kept me informed. Sent me... See more

Rated 5 out of 5 stars

Good communication with GYG, everything good organized, pick-up up bus on time, good guides, nice excursies with good prices.

Rated 2 out of 5 stars

This is buyer beware! If you are on a cruise ship and your cruise cancels that port you will NOT receive a refund. You will forfeit the entire amount.

Company replied

Rated 5 out of 5 stars

We've used Get your guide on multiple holidays and they're always excellent. I recommend checking the reviews of the tour before you book as there's a significant disparity in quality of the various t... See more

Rated 5 out of 5 stars

We made several tour bookings through Get Your Guide and all have been wonderful. The communication with the individual providers was great and we received reminders and confirmations from GYG. I woul... See more

Rated 5 out of 5 stars

Our tour guide Dante was fantastic. Very good informed, friendly,communicative and not to forget quite funny. Everything was good organized. I would recommend at any time.

Rated 5 out of 5 stars

GetYourGuide is very easy to use. You quickly find exactly the offers you are looking for. The booking itself is very easy. And the quality of the services provided is really great. We use GetYourGuid... See more

Rated 5 out of 5 stars

The bus that took us to the Harry Potter Studios picked us up right on time at the agreed-upon location. The studios themselves were large and incredibly beautiful. You could easily get lost there a... See more

Rated 5 out of 5 stars

This was a great tour! It was a really neat hike of the Rila lakes. Nikolai was a great guide. He was an experienced hiker who knew the trail and went at our pace. He gave us good information regard... See more

Rated 5 out of 5 stars

The rainbow mountain is truly amazing 🤩 but the hike is quite difficult due to the elevation (from Ca 4000 m to 5000 m). Keep in mind that oxygen levels are low, it's difficult to breathe. Although o... See more

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  1. Travel Agency

Written by the company

Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation. The world is waiting.


Contact info

3.8

Great

TrustScore 4 out of 5

46K reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Just got scammed by GYG....

Just got scammed by GYG or one of their customers. They don't take phone calls, only support by email. 6 days of emailing back in forth to be told "Yeah, this is definitely a case of fraud, but we don't do refunds. So you're screwed."

October 13, 2025
Unprompted review
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Reply from GetYourGuide

Hi Andrew, we're sorry to hear that. Please send us all the details at social.support@getyourguide.com. Make sure to also mention this review and we'll get back to you asap. Thanks.

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Rated 3 out of 5 stars

From Madrid: History and Charm of Segovia Full-Day Tour

Pick up was more than half an hour late with no information, despite being instructed to be 10 minutes early by booking confirmation. Pick up rep had no idea some of the group had been picked up early and the driver never checked numbers before setting off. He did return to collect the rest of the party, set off again, to return to the pick up place a third time because the pick up rep forgot to load the audio equipment. Complete farce. Driver used mobile whilst driving en route despite overhead matrix sign warnings of 6 penalty points. Arrived late. Guide in Segovia was very good and had to compensate for prior confusion. She did so very well. Company care to clients very poor. Just want to up sell all the time.

October 10, 2025
Unprompted review
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Reply from GetYourGuide

Hi Phil, we’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. Had booked a city tour in Gdansk, and they cancel it only 15 minutes before the trip, because of to low number of participants. Wasted 1 hour in transport time because the excursion was cancelled so late. Could have been cancelled long before, at least 1 hour before the trip.

October 13, 2025
Unprompted review
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Reply from GetYourGuide

Hi, thanks for your review. We’re sorry to hear about your experience. Please send us your booking details at social.support@getyourguide.com from the email you used to book the activity. Make sure to mention this review and we’ll get back to you as quickly as possible. Thanks.

Rated 1 out of 5 stars

SCAM

We got scammed!
Don’t use this website there is a really big risk of getting scammed. We lost 500 euros. By purchasing tickets to see the catacombs of Paris, through GetYourGuide webside. When we showed up at the catacombs we were told by the officials that our tickets were invalid. Afterwards we tried calling, writing and emailing GetYourGuide. NO ANSWER. So that resulted in a really bad ending on our vacation. 500 euros of money loss and we didn’t get to see the catacombs and now it’s too late because we’re going home. WOULDN’T RECOMMEND! SAVE YOUR MONEY!

Booking reference (GYG48Y5F6MR5)

October 11, 2025
Unprompted review
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Reply from GetYourGuide

Hi Josefine, thank you for your feedback. We're truly sorry to hear about your experience. Please contact us at social.support@getyourguide.com from the email you added during the booking process, and include the name you used to submit this review. We’ll review your case as quickly as possible. Thank you.

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Rated 2 out of 5 stars

Lack of adequate communication between getyourguide and the activity agency

They were not communicating on time with the activity provider, who has cancelled our program 45 minutes before start due to overbooking. While I informed the activity provider, who issued refund, I had to prove again to getyourguide the reason of cancellation. Poor service - watch out if you want to book a trip or cruise etc, not reliable.

October 4, 2025
Unprompted review
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Reply from GetYourGuide

Hi Kinga, thanks for your feedback. We’re sorry your experience was cancelled. If you have any questions about your refund, please send us your booking details at social.support@getyourguide.com from the email you used to book the activity. Make sure to mention this review, and we’ll get back to you as quickly as possible.

Rated 5 out of 5 stars

Take me back to Vienna

I used Get your Guide in Vienna. 3 trips and each was excellent. I had never used them before but certainly will again. Evening Bus Tour. City Centre Walk. Third Man Tour.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Bologna Food and Wine Tour

We did the bologna walking food tour for three hours. Do not do this tour. It was very expensive and was a very cheap experience. I had done food tours before in Palermo and Rome and they were fantastic. The food they gave us was extremely ordinary, and there were no great insights into local foods and wine. Do not do this to tour.

September 15, 2025
Unprompted review
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Reply from GetYourGuide

Hi Louise, thanks for your feedback. We're sorry that we didn't meet your expectations. To get things started, please send us your booking details and a reference to this review at social.support@getyourguide.com from the email address associated with your booking, and we'll get back to you as soon as possible.

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Rated 5 out of 5 stars

Exactly what you wnt

I booked this quite some time ago and as agreed it wasn’t charged until 2 days before I collected the passes! I downloaded the app and the information for where to go and collect it were clear and it was very straight forward! The details for using the pass were clear and concise! I will definitely use Get Your Guide again!

October 6, 2025
Unprompted review
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Rated 4 out of 5 stars

An unforgettable experience and a fantastic guide.

The Kyoto tour was well organised, and was overall an unforgettable experience. However, I was surprised to see how packed with tourists some of the places were. At-chan, our guide in Kyoto, was fantastic. She explained everything well and used visual aids efficiently. Her radiant smile and caring attitude added value to the trip.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome app

Very easy to use, great prices and lots of things to choose from to make your holiday that much better

October 4, 2025
Unprompted review
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Rated 5 out of 5 stars

easy to handle

We made a hike on Mauritius during our vacation. It was incredible, the Guide was well informed and trained. Everything was safe and planed ahead.

It was easy to book on GetYourGuide and from the payment to the communication was everything easy to handle.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Very serious and safety related bad reviews are hidden

Get your guide does not allow feedback on trips cancelled for a serious reason on the company they are using (safety, the company they use not turning up, and almost fraud to tourists) . For me and my 14 year old son - our tour in Morocco didn’t arrive, and 45 minutes later they sent a bus and asked us to pay again double the cost, and kept adding money which was upcosted to add extra money to a deserted location. After saying no, we got off and they left us in the middle of the desert in Morocco in 44C heat when we refused to pay. I asked get your guide to cancel, they did. But then I was unable to leave a review at all to the travel company booked through them. Any company they are using, if super bad like this, you aren’t able to leave a bad review if cancelled. And therefore bad reviews are hidden

August 31, 2025
Unprompted review
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Reply from GetYourGuide

Hello Emma, thank you for taking the time to provide us with your feedback. Your safety is our priority, and we are very sorry to hear about your experience. Regarding reviews, we allow feedback on all experiences that have been booked and completed. For canceled tours, customers can still contact us directly to share their experience, and we investigate any serious incidents with the provider. Your report helps us improve safety standards and ensure accountability. If you haven't already, please contact us at social.support@getyourguide.com with full details so our team can follow up appropriately. Thank you

Rated 4 out of 5 stars

Great experience with GYG

Great experience with GYG, interesting experiences offered and reasonably priced. The only thing that Would have made it better was to have experiences offered closer to Nusa Dua or Denpasar as most things offered were in Ubud which was quite a distance away from where we were staying.

October 1, 2025
Unprompted review

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