The app is very easy to use. I booked two different trips in Greece. At the first trip our meeting point at the harbour was incorrect so we had to ask the right one from the harbour workers. The oth... See more
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Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation. The world is waiting.
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Replied to 97% of negative reviews
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Scammers who would not return my money
Scammers who would not return my money! I brought a 4 day gvb pass which says unlimited ferries which was all I needed. Yes it included other modes of transport which I did not need. I paid £50 and was told today that the ferry is free and you do not need a gvb pass for it. I asked for a refund as it has not been used and the website is incorrect, I have been told no! I have screenshots of proof of the false info on the website before its changed. Formal complaint will be raised and dispute with credit card company

Reply from GetYourGuide
Our experience was great
Our experience was great
Many thanks to Anita !
They deducted 50 euros for nothing.
They deducted 50 euros for nothing.
I just tried to open a already booked ticked
Fraudulent

Reply from GetYourGuide
Was a fun and informative day!
It was a well planned day, it was nice not to feel rushed. Mai (I think that was the tour guides name, not great with names) she was a wealth of information.
I recommend taking this tour!!
Was a great day!
Get Your Guide is a fabulous one stop…
Get Your Guide is a fabulous one stop shop if you want to do more, and see more. A great resource to find events that you might not normally think of doing. So grateful to the person who introduced me to the app.
Each booking has been exact and easy
Each booking has been exact. And without this site I would not be able to make any online bookings as our travel esim does not give us calls or text therefore I can only use sites that offer PayPal. Plus the prices have sometimes been slightly less than the experience.
Don’t use GetYourGuide
Waited in 1 hr line despite purchasing “skip the line” tickets for St Peter’s. The free line was faster. When I get to gate agent, I showed them the tickets on the get Your Guide app. The gate agent pulled us out of line and sent us into free line.
Very difficult to get help from Get Your Guide. After getting through free line, Get Your Guide said I should have used an email they sent, not the app! So why have bar coded tickets on app? You have 10 seconds with gate agent to get it right.
Afterwards, Get your Guide refused to refund the $135. DONT USE GetYourGuide!!!

Reply from GetYourGuide
Wenen the spanisch hors school
Wenen ..when u book for the frist time via GYG..everything went wel .
Easy steps to follow-up and pick up your tickets..if its neccesary.
So we wereld happy with it!
The Tour was incredible
The tour was incredible. Marita our guide brought us all around the Island and told us a lot about Scotland in general, the people's life in the Scottish Highlands and history. Marita knows the area very well and based on her knowledge, the tour was perfectly arranged on the Scottish weather conditions. It was adventurous too and as we were here off-season it was not very crowded (beginning of October). If possible, we would totally recommend to book the 2-days tour, as one day is not enough to get a good impression of the Island. We would just recommend to book your own accomodation, this would probabky be less expensive.
Full day of interesting experiences
Everything worked like clockwork. The guide gave interesting inputs on the way so we could spend the time outside the bus exploring. It was a good mix of different things to see. I would definitely recommend this tour.
This is buyer beware
This is buyer beware!
If you are on a cruise ship and your cruise cancels that port you will NOT receive a refund. You will forfeit the entire amount.

Reply from GetYourGuide
GTG app made it easy to book and navigate to our desired activity
GTG app was easy to navigate and I could quickly find the experience I wanted in Porto, Portugal. Communication was clear and meeting location link led us directly to the cellar tour activity we had booked.
Massive let down
Massive let down. Booked two tickets for the Maracana stadium tour inRio de Janeiro for Friday 10th October. Did not receive a confirmation, despite several emails asking for one, but the ticket cost was taken from my bank account. We still turned up on the day to discover the stadium is closed due to a private function. So either GetyourGuide made a genuine mistake or they are less than honest. So far, no response and no refund.
Update: after a productive on line chat with a lady called Nel from GetyourGuide, I received a full refund within a couple of days.

Reply from GetYourGuide
Good organized!
Good communication with GYG, everything good organized, pick-up up bus on time, good guides, nice excursies with good prices.
Great tour no issues and great aftercare
Great tour no issues and great aftercare
During our visit to india
During our visit to Delhi, we arranged a guided tour through Get your guide, that included visits to the Red Fort, India Gate, and a tuk-tuks ride that included street food. We were met by our guide, Mayank, who initially appeared friendly but ultimately proved to be a con artist.
The tour commenced with a car ride to meet Mayank at a subway station. Subsequently, we were taken to meet the tuk-tuks that took us around the market area, making a stop for street food. While consuming the food, Mayank stood over us, requesting positive feedback on various platforms. This was uncomfortable, so we consented. We then proceeded by foot to a spice market shop within the market, where we were subjected to pressure to make purchases. I reluctantly agreed to one purchase.
We returned to our tuk-tuks, which transported us back to the car. During the car ride, I inquired about the estimated time of arrival at the Red Fort and India Gate. Mayank informed me that these locations were not included in the tour. Unfortunately, I lacked an internet connection to verify or dispute this information.
The tour continued with a visit to a rug shop, which proved to be an extremely unpleasant experience. We were subjected to extreme pressure to purchase an expensive rug, and the vendor refused to accept any form of refusal. This situation escalated to the point where we had to raise our voices and depart.
Following this unpleasant encounter, the driver took us to the subway station to drop off Mayank.
Our tour concluded with a six-hour itinerary that included a tuk-tuks ride through the old town market, street food, and a lengthy journey back to the hotel due to traffic congestion.
I have contacted Get your guide and Zaara Travel, but they have not shown any interest in resolving my concerns.
I personally recommend that you exercise extreme caution when booking with this tour company. I had booked with this company because it had received positive feedback, but I now realise that the feedback was a result of the guide’s excessive pressure on us.
Safe travels.

Reply from GetYourGuide
The app is very easy to use
The app is very easy to use. I booked two different trips in Greece. At the first trip our meeting point at the harbour was incorrect so we had to ask the right one from the harbour workers.
The other trip started not so well, because our transport to the ship was 12 minutes late and it was raining heavily. However, this trip was very nice and well organized.
Consistently good
We have used Get Your guide a number of times in different countries for different types of events and have always had really good experiences. Tour numbers are not too big, booking is easy.
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