GetYourGuide Reviews 45,598

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the user-friendly app, which makes booking tours and activities easy. People highlight the convenience of booking tickets, especially for popular attractions, and the ability to compare different tour providers. Customers also value the informative and friendly guides who enhance their experience. However, some reviewers report issues with cancellations and communication. Some consumers mention that excursions were not in the time planned. Others express concern about the lack of support when they have issues with their bookings. A few reviewers also mention negative experiences with specific tour operators booked through the platform, suggesting that the quality of the actual tour can vary.

Based on these reviews

Rated 4 out of 5 stars

The app is very easy to use. I booked two different trips in Greece. At the first trip our meeting point at the harbour was incorrect so we had to ask the right one from the harbour workers. The oth... See more

Rated 4 out of 5 stars

Everything worked like clockwork. The guide gave interesting inputs on the way so we could spend the time outside the bus exploring. It was a good mix of different things to see. I would definitely re... See more

Rated 4 out of 5 stars

I got to know Get Your Guide during my recent visit to Armenia. There I took their trip to Lake Sevan, Sevanavank monastery and Echmiadzin. Last month I booked a dinner cruise on the Bosphorus with th... See more

Rated 4 out of 5 stars

Both activities were not in the time planned. one almost didn't happen. on the good side there was good communication with the company we bought the tickets from.

Rated 5 out of 5 stars

The cycle ride was exactly what we wanted to see the city. the route was predominantly flat away from cars on pedestrian precincts. We had an excellent guide, Kleanthis, who gave us just the right am... See more

Rated 5 out of 5 stars

The tour was incredible. Marita our guide brought us all around the Island and told us a lot about Scotland in general, the people's life in the Scottish Highlands and history. Marita knows the area v... See more

Rated 5 out of 5 stars

Nav was a fantastic guide in Halifax Nova Scotia. He knew his stuff about the town and all the areas outside the town. His vehicle was very comfy and very clean. Nav had a great sense of humour and we... See more

Rated 5 out of 5 stars

We took the Sagrada Familia tour staring at 3 pm. (Light inside cathedral is optimal late afternoon). Additionally the Park Gruell with transport provided. Both spots are of course, amazing! Our tour... See more

Rated 5 out of 5 stars

I took a half day boat tour of the Calanques from Marseille. Actually, now that I'm writing, I would normally knock off points for how hard it was to locate the boat. BUT the tour, boat, captain/gu... See more

Rated 5 out of 5 stars

Great from start to finish. Easy process. You can cancel. Worth rent penny. We did not do the lunch but enjoyed our time upstairs having mimosas overlooking the river. The captain did a fantastic job... See more

Rated 5 out of 5 stars

We have used Get Your guide a number of times in different countries for different types of events and have always had really good experiences. Tour numbers are not too big, booking is easy.

Rated 5 out of 5 stars

I have used GYG many times! This last time at Orkney we had a hole day tour with Ciaran guiding us round the Mainland telling about the neolithic period, the vikings and the world wars influences at... See more

Rated 5 out of 5 stars

With so many companies to chose from I was overwhelmed and after looking for a while, I decided to go wtih Get Your Guide. I used them to book 2 activities, one in Ninh Bink and the other in Halon... See more

Rated 5 out of 5 stars

We had a wonderful tour in Barcelona. Our guide was very informative about Park Guel and Sagrada Familia. She was not an English native, but her English was easy to understand and I had no stress.... See more

Rated 2 out of 5 stars

GYG was good in Spain, but when I used it in Italy, there were problems. This time English guide tour was provided by the Travelers Tour, and it was not organised well. Tour guide at Accademia Gallery... See more

Company replied

Rated 5 out of 5 stars

Our tour guide Emanuela was fantastic — very communicative and intelligent. She was attentive to everyone in the group. I had a great feeling that we truly got to know Santorini thanks to her and the... See more

Rated 5 out of 5 stars

I have booked a few different experiences in different countries around Europe and I’ve never had a problem with GYG, the booking system or the companies/tours I’ve been on. Having said that they are... See more

Rated 5 out of 5 stars

GYG is a great way to compare different tourproviders. You can choose from a variety of different tickets for the place you want to visit of do your activity. However you still need to decide what fit... See more

Rated 5 out of 5 stars

Good communication regarding pick-up. Excellent guide, helpful, courteous. Day turned out just as indicated on website. Didn't expect the crowds at the meals but lots of good food and different... See more

Rated 5 out of 5 stars

This Company has One of the Best Websites/App for Booking Excursion Tickets.Easy to Use especially for Seniors.The Choices for Our Recent Trip to Italy were truly Amazing.We Booked Tickets from Flore... See more

Rated 5 out of 5 stars

GTG app was easy to navigate and I could quickly find the experience I wanted in Porto, Portugal. Communication was clear and meeting location link led us directly to the cellar tour activity we had... See more

Rated 5 out of 5 stars

Best platform when you want to book guided tours in Europe. I always book my tour with them during my citytrips, it's always a good experience when you select the tour by reviews. Good cancellation po... See more

Rated 5 out of 5 stars

I booked an excursion for me and my daughter it was good fun. I would to mention our guide for the day Mohammed Amin was amazing courteous respectful knowledgeable and was great at showing us all abou... See more

Rated 3 out of 5 stars

I recently booked an excursion to Cinque Terre during a trip to Italy and a day before the day of the trip I got an e mail telling me the trip was cancelled . This was supposed to be one of the... See more

Company replied

Rated 5 out of 5 stars

The tour Agios Nikolaos and Spinalonga Island – Day Trip perfectly organized from start to finish! Even the transfer went smoothly, everything was on time and perfectly coordinated. Our guide was simp... See more

Rated 5 out of 5 stars

Everything worked as expected. Picked up the coach for vesuvius from piazza Garibaldi, Naples . Nice comfortable coach and drive to the entrance to Vesuvius, and return, tickets included. Great.

Rated 3 out of 5 stars

As a company that is trying to set up as a supplier I have found an issue getting support from GetYourGuide.com I made a typo when writing my email address, and I registered my business name.... See more

Company replied

Rated 5 out of 5 stars

We did a bike tour of Paris. It was so good, can not recommend enough! Saw all the sites in 3 hrs. Guide was new but so knowledgeable, fun and engaging! Thank you so much Abe (&sky). You started our 2... See more

Rated 2 out of 5 stars

The event i booked through this company was over double the actual cost of the activity. Whilst it is accepted to be a higher price for admin etc i think over double the cost is unacceptable.

Company replied

Rated 2 out of 5 stars

We paid and received a voucher that we had to exchange for an entrance ticket. There was no assistance provided, and the entire process was extremely disorganised. The guides never introduced themse... See more

Company replied

Rated 5 out of 5 stars

Get your guide app because it's excellent you can pre book your tours and activities we'll in advance before your holidays starts, we really enjoyed our holiday in edinburgh,I would highly recommend g... See more

Rated 5 out of 5 stars

We booked a shore excursion through Get Your Guide for a Fjord cruise in Alesund, Norway on Sept 8, 2025. The excursion was supposed to stop at the town of Oye - which they did but only for 10 minute... See more

Rated 5 out of 5 stars

We've used GYG in Spain and France. Of course you pay more than if you get your tickets etc. yourself. But it's often worth it. For a start, GYG often has tickets for slots that are sold out at at the... See more

Rated 5 out of 5 stars

Great to be able to compare prices and collected from the hotel at the appointed time. Booking simple and straightforward. Guide very knowledgeable, friendly and made it our No 1 unforgettable exper... See more

Rated 4 out of 5 stars

I've used Get Your Guide many times in many different places (most recently Rome) and it's been great every time. There are usually a lot of choices of tours but it can take a while to sort through th... See more

Rated 5 out of 5 stars

A great experience for all ages, either as a couple, a group of friends or a family. The tour guides were really friendly and helpful. Would highly recommend this experience

Rated 5 out of 5 stars

Professional service at a fair price. Loved our tour of Corinth. Easy to book. The guide, Contstantine, was excellent. He was knowledgeable and went out of his way to make sure we saw everything we w... See more

Rated 3 out of 5 stars

I took a guided tour to the north and west of Qatar yesterday. While I enjoyed the company of all the other travellers, (four of us in total) I found the guide and tour disappointing. The landscape i... See more

Company replied

Rated 5 out of 5 stars

Orlanda made our trip to Kosovo a wonderful day. We appreciated her knowledge of the history, environment, and people ! We came out wiser!

Rated 5 out of 5 stars

Used them to book an auschwitz tour yesterday. Fantastic experience. Booked for 7 am pick up. Details clearly stated this could change. The pick up time changed to 7.20am. Kept me informed. Sent me... See more

Rated 5 out of 5 stars

Good communication with GYG, everything good organized, pick-up up bus on time, good guides, nice excursies with good prices.

Rated 2 out of 5 stars

This is buyer beware! If you are on a cruise ship and your cruise cancels that port you will NOT receive a refund. You will forfeit the entire amount.

Company replied

Rated 5 out of 5 stars

We've used Get your guide on multiple holidays and they're always excellent. I recommend checking the reviews of the tour before you book as there's a significant disparity in quality of the various t... See more

Rated 5 out of 5 stars

We made several tour bookings through Get Your Guide and all have been wonderful. The communication with the individual providers was great and we received reminders and confirmations from GYG. I woul... See more

Rated 5 out of 5 stars

Our tour guide Dante was fantastic. Very good informed, friendly,communicative and not to forget quite funny. Everything was good organized. I would recommend at any time.

Rated 5 out of 5 stars

GetYourGuide is very easy to use. You quickly find exactly the offers you are looking for. The booking itself is very easy. And the quality of the services provided is really great. We use GetYourGuid... See more

Rated 5 out of 5 stars

The bus that took us to the Harry Potter Studios picked us up right on time at the agreed-upon location. The studios themselves were large and incredibly beautiful. You could easily get lost there a... See more

Rated 5 out of 5 stars

This was a great tour! It was a really neat hike of the Rila lakes. Nikolai was a great guide. He was an experienced hiker who knew the trail and went at our pace. He gave us good information regard... See more

Rated 5 out of 5 stars

The rainbow mountain is truly amazing 🤩 but the hike is quite difficult due to the elevation (from Ca 4000 m to 5000 m). Keep in mind that oxygen levels are low, it's difficult to breathe. Although o... See more

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  1. Travel Agency

Written by the company

Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation. The world is waiting.


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3.8

Great

TrustScore 4 out of 5

46K reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Scammers who would not return my money

Scammers who would not return my money! I brought a 4 day gvb pass which says unlimited ferries which was all I needed. Yes it included other modes of transport which I did not need. I paid £50 and was told today that the ferry is free and you do not need a gvb pass for it. I asked for a refund as it has not been used and the website is incorrect, I have been told no! I have screenshots of proof of the false info on the website before its changed. Formal complaint will be raised and dispute with credit card company

October 11, 2025
Unprompted review
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Reply from GetYourGuide

Hi Suzanne, thanks for your review. We’re sorry your experience didn't turn out as you expected. Please send us your booking details at social.support@getyourguide.com from the email you used to book the activity. Make sure to mention this review, and we’ll get back to you as quickly as possible.

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Rated 1 out of 5 stars

They deducted 50 euros for nothing.

They deducted 50 euros for nothing.
I just tried to open a already booked ticked
Fraudulent

October 10, 2025
Unprompted review
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Reply from GetYourGuide

Hi there, thanks for reaching out. We'd like to understand what happened. Please send us more details, if possible, also screenshots, at social.support@getyourguide.com, also mentioning this review and we'll get back to you shortly. Thanks for your help!

Rated 5 out of 5 stars

Was a fun and informative day!

It was a well planned day, it was nice not to feel rushed. Mai (I think that was the tour guides name, not great with names) she was a wealth of information.
I recommend taking this tour!!
Was a great day!

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Each booking has been exact and easy

Each booking has been exact. And without this site I would not be able to make any online bookings as our travel esim does not give us calls or text therefore I can only use sites that offer PayPal. Plus the prices have sometimes been slightly less than the experience.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use GetYourGuide

Waited in 1 hr line despite purchasing “skip the line” tickets for St Peter’s. The free line was faster. When I get to gate agent, I showed them the tickets on the get Your Guide app. The gate agent pulled us out of line and sent us into free line.

Very difficult to get help from Get Your Guide. After getting through free line, Get Your Guide said I should have used an email they sent, not the app! So why have bar coded tickets on app? You have 10 seconds with gate agent to get it right.

Afterwards, Get your Guide refused to refund the $135. DONT USE GetYourGuide!!!

October 10, 2025
Unprompted review
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Reply from GetYourGuide

Hi there, thanks for your feedback. We’re sorry to hear about your experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

Rated 4 out of 5 stars

Wenen the spanisch hors school

Wenen ..when u book for the frist time via GYG..everything went wel .
Easy steps to follow-up and pick up your tickets..if its neccesary.
So we wereld happy with it!

October 8, 2025
Unprompted review
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Rated 5 out of 5 stars

The Tour was incredible

The tour was incredible. Marita our guide brought us all around the Island and told us a lot about Scotland in general, the people's life in the Scottish Highlands and history. Marita knows the area very well and based on her knowledge, the tour was perfectly arranged on the Scottish weather conditions. It was adventurous too and as we were here off-season it was not very crowded (beginning of October). If possible, we would totally recommend to book the 2-days tour, as one day is not enough to get a good impression of the Island. We would just recommend to book your own accomodation, this would probabky be less expensive.

October 6, 2025
Unprompted review
Rated 4 out of 5 stars

Full day of interesting experiences

Everything worked like clockwork. The guide gave interesting inputs on the way so we could spend the time outside the bus exploring. It was a good mix of different things to see. I would definitely recommend this tour.

September 16, 2025
Unprompted review
Rated 2 out of 5 stars

This is buyer beware

This is buyer beware!

If you are on a cruise ship and your cruise cancels that port you will NOT receive a refund. You will forfeit the entire amount.

October 10, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi there, thanks for your review. We’re sorry your experience didn't turn out as you expected. Please send us your booking details at social.support@getyourguide.com from the email you used to book the activity. Make sure to mention this review and we’ll get back to you as quickly as possible.

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Rated 1 out of 5 stars

Massive let down

Massive let down. Booked two tickets for the Maracana stadium tour inRio de Janeiro for Friday 10th October. Did not receive a confirmation, despite several emails asking for one, but the ticket cost was taken from my bank account. We still turned up on the day to discover the stadium is closed due to a private function. So either GetyourGuide made a genuine mistake or they are less than honest. So far, no response and no refund.
Update: after a productive on line chat with a lady called Nel from GetyourGuide, I received a full refund within a couple of days.

October 10, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Thanks for reaching out, Philip. We're sorry you had this experience and we want to review your case. Please send us your booking details at social.support@getyourguide.com from the email address associated with your booking, also mentioning your name on this review and we'll get back to you as soon as possible.

Rated 5 out of 5 stars

Good organized!

Good communication with GYG, everything good organized, pick-up up bus on time, good guides, nice excursies with good prices.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

During our visit to india

During our visit to Delhi, we arranged a guided tour through Get your guide, that included visits to the Red Fort, India Gate, and a tuk-tuks ride that included street food. We were met by our guide, Mayank, who initially appeared friendly but ultimately proved to be a con artist.

The tour commenced with a car ride to meet Mayank at a subway station. Subsequently, we were taken to meet the tuk-tuks that took us around the market area, making a stop for street food. While consuming the food, Mayank stood over us, requesting positive feedback on various platforms. This was uncomfortable, so we consented. We then proceeded by foot to a spice market shop within the market, where we were subjected to pressure to make purchases. I reluctantly agreed to one purchase.

We returned to our tuk-tuks, which transported us back to the car. During the car ride, I inquired about the estimated time of arrival at the Red Fort and India Gate. Mayank informed me that these locations were not included in the tour. Unfortunately, I lacked an internet connection to verify or dispute this information.

The tour continued with a visit to a rug shop, which proved to be an extremely unpleasant experience. We were subjected to extreme pressure to purchase an expensive rug, and the vendor refused to accept any form of refusal. This situation escalated to the point where we had to raise our voices and depart.

Following this unpleasant encounter, the driver took us to the subway station to drop off Mayank.

Our tour concluded with a six-hour itinerary that included a tuk-tuks ride through the old town market, street food, and a lengthy journey back to the hotel due to traffic congestion.

I have contacted Get your guide and Zaara Travel, but they have not shown any interest in resolving my concerns.

I personally recommend that you exercise extreme caution when booking with this tour company. I had booked with this company because it had received positive feedback, but I now realise that the feedback was a result of the guide’s excessive pressure on us.

Safe travels.

October 7, 2025
Unprompted review
GetYourGuide logo

Reply from GetYourGuide

Hi Paul, thanks for your feedback. We’re sorry you had such an experience. Please send us all the details and a reference to this review at social.support@getyourguide.com, from the email you used to register or to book the activity. We’ll get back to you as quickly as possible. Thanks!

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Rated 4 out of 5 stars

The app is very easy to use

The app is very easy to use. I booked two different trips in Greece. At the first trip our meeting point at the harbour was incorrect so we had to ask the right one from the harbour workers.
The other trip started not so well, because our transport to the ship was 12 minutes late and it was raining heavily. However, this trip was very nice and well organized.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Consistently good

We have used Get Your guide a number of times in different countries for different types of events and have always had really good experiences. Tour numbers are not too big, booking is easy.

October 8, 2025
Unprompted review

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