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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the app for its ease of use when booking tickets for various attractions. Consumers also find that the prices are competitive and the service is efficient, making it a valuable tool for both planned and last-minute bookings. Customers report a smooth and fast process for picking up tickets and entering venues. Many reviewers highlight the helpfulness and knowledge of the guides, which enrich their tour experiences. However, opinions on the booking process and location aspects are mixed, with some expressing uncertainty.

Based on these reviews

Rated 4 out of 5 stars

Easy to use in public transportation. Hard, if not impossible, to use in museum, place to visit, etc. When buying the "Lisboa Card", a list of specific place to visit shoud be provided.

Rated 4 out of 5 stars

Visit as expected to a wonderful building. It was everything we expected. Would have been5* however given the revenue this palace earns the maintenance of the gardens hard structures was disappointi... See more

Rated 4 out of 5 stars

We had a good experience buying tours and travel cards through Tiqets. It was convenient and easy to do online. The tours were good, except one was 15 minutes shorter than advertised and we could hav... See more

Rated 4 out of 5 stars

I was able to use this immediately upon printing my ticket. One thing I would have liked to have was a card as a souvenir for my trip and that I wouldn't have to worry about any fold or crease tha... See more

Rated 5 out of 5 stars

We were cordially welcomed by the staff and our visit was facilitated comfortably. The tour was self-selected item by item and we could choose what to spend time viewing or skip it alltogether. The co... See more

Rated 5 out of 5 stars

Reminder email and clear meet up instructions. Easy check in and fabulous guide Nesta. The audio component worked well and Nesta shared amazing knowledge of the site. He was able to navigate the gr... See more

Rated 5 out of 5 stars

We bought a combined ticket for a guided tour in English of the Cathedral and Alcazar Palace, and a free audio guide of the city to download on our mobile phones was included. It worked our v... See more

Rated 3 out of 5 stars

There was not a representative of Tiqets there at meeting point. My phone wasn't working, so I couldn't contact anyone. We just got in line and showed our ticket and was let in. The Basilica was beaut... See more

Company replied

Rated 5 out of 5 stars

Booking our tickets on this platform for our stay in Roma was easy and crucial, I do not believe we would have entered the Vaticano otherwise as the waiting queue was huge in the street. We had... See more

Rated 5 out of 5 stars

First time I’ve used them. We booked to see the colosseum, Roman Forum palatine hill. I got a fantastic price, the staff and very helpful and there’s a 24/7 helpline if required. I personally won’t... See more

Rated 5 out of 5 stars

Our flight arrived late but booking was honored and we arrived safely and in a timely manner at drop off. Lots of help with luggage and assistance with our slight mobility issues.

Rated 5 out of 5 stars

We used Tiqets.com to purchase tickets to Blenheim Palace. About an hour later, my husband suddenly fell ill and had to go to hospital. We couldn't use our tickets for that day. We contacted tiqet.... See more

Rated 5 out of 5 stars

Amazing experience. Highly organised. Run like clockwork. Staff amazing. Very polite. Guide steph was really knowledgeable. I travelled all the way from liverpool UK to do this specifically and wasnt... See more

Rated 5 out of 5 stars

Friendly staff. Nice and quiet first thing, really useful to explore the different areas of Rome and become familiar with where things are

Rated 5 out of 5 stars

We had Giovanni as our guide through the fantastic saint Peter’ Basilica. Giovanni er is a very nice person and is very informative - with humour. Thanks, Giovanni, for a good experience!

Rated 3 out of 5 stars

The boat is too large. Too many people who have no regard for others and stand throughout the trip along the rails taking their instagram selfies, blocking everyone else’s view and not really payin... See more

Company replied

Rated 5 out of 5 stars

It was easy to book tickets with Tiqets and the process to exchange the voucher for the paper tickets was seemless for both the museum and the concert we booked. Would highly recommend using Tiqets!

Rated 3 out of 5 stars

An underwhelming place, with not a huge amount to be seen. Very poor facilities if you needed the bathroom. Nowhere to get a drink or something to eat.

Company replied

Rated 5 out of 5 stars

Our ticket was for 2 museums - Mauritshuis and Escher. We didn’t both in one day but if you have time, visit them separately: both are great, intense. Buying the tickets was straightforward, personn... See more

Rated 5 out of 5 stars

Quick and easy to use. Valuable for saving time in queues, especially when official websites run out of tickets/time slots. Perfect and got to access St Chapelle via tiquets when the church's official... See more

Rated 5 out of 5 stars

Reserved a “skip the line” ticket for the recent David Hockney exhibition in Paris. Had told a friend about it and she got one as well. We were able to go right into the museum while the rest of our f... See more

Rated 5 out of 5 stars

My experience with Tiqets was great! I used Tiqets to visit both St. Patrick's and Christ Church Cathedral in Dublin. The process and purchase was flawless. And needless to say perhaps but I enjoyed... See more

Rated 5 out of 5 stars

I used Tuqets for the first time to book tickets in Paris for the Sainte Chappele and Conciergerie on a specified time slot. All went better than expected as we were able to visit the Conciergerie b... See more

Rated 3 out of 5 stars

The entrance for the visit to the cathedral was not well signposted. The audio tour for the cathedral was poor. Our guide for the alcazar had problems with her audio and it was very echoing.

Company replied

Rated 5 out of 5 stars

Fast and efficient. I took a friend whose flight arrived early. Therefore, we arrived at the Atlanta Aquarium an hour early. No problem, we fast passed to the entrance and was welcomed. No questions... See more

Rated 5 out of 5 stars

Very easy to book tickets for Hop On and Hop Off and the Sagrada Familia in Barcelona and to refer back using the app. A range of other attractive options also readily available. Preferred to Trip Ad... See more

Rated 5 out of 5 stars

Extremely good guide. Very knowledgeable without trying to overload with facts and figures. Allowed time after the guided tour to visit the tower (a must see) and to wander round the cathedral.

Rated 3 out of 5 stars

While I did get into the accademia, the experience of using Tiqets was awful. I arrived about 20-25 min prior to my scheduled entry(the email said at least 15 min). The accord personnel showed up abou... See more

Company replied

Rated 5 out of 5 stars

Sam was our tour guide for St Peter’s Basilica and he made the tour! He was very informative and entertaining, I would definitely come again.

Rated 5 out of 5 stars

The entire process of picking up tickets, and entering the venue was fast and efficient. I would use them again. We booked Skip the Line tickets to the Vatican.

Rated 4 out of 5 stars

Lisbon Card is Great but should include more attracions for free and should be available also for 4 and 5 days. Also the Busses a but outside should be included eg 1033….

Rated 5 out of 5 stars

Great experience and a very personal approach from 'Inside Out Italy': they contact me a day in advance to suggest change of the timing to avoid to much crowd, also personal thanks to Mr. Szymon for... See more

Rated 4 out of 5 stars

Getting the tickets was super smooth and easy. However, it would have been much less expensive to buy the tickets at the entrance or even from a local vendor.

Rated 5 out of 5 stars

Purchased tickets for Vilvadi four sessions venice & Doge palace Both competitively priced easy to access via the website and or email

Rated 5 out of 5 stars

Very informative, clear descriptions. Made the tour very interesting. Afterwards she helped us find the restrooms and cafe, and also where to go to visit the Basilica.

Rated 5 out of 5 stars

Very interesting, impressive. You can eat inside too for 14 euros. There are several toilets on the path. But wear good shoes, it's a 6 hours visit !

Rated 3 out of 5 stars

I don t see anywere mention that i will get a free ticket if was my birthday. I bought tikets for gardaland park and Aquarium

Company replied

Rated 4 out of 5 stars

Easy to buy the tickets via mobile. Only issue is that the QR codes would not go into my Apple wallet, so I had to use screenshots.

Rated 3 out of 5 stars

Not enough information of entrance gates for Sagrada Familia no fast track entrance, or where to get the hop on hop off city tour bus map very misleading had to get a taxi to the main start.

Company replied

Rated 5 out of 5 stars

Used Tiqets in Rome last year and Venice this year. Very professional with an excellent app. 100% recommend.

Rated 5 out of 5 stars

The guide was perfect GAGA was very knowledgeable, she explained everything in interesting manner Very polite We spent perfect couple of hours

Rated 5 out of 5 stars

We loved the hop on hop off bus. The staff was amazingly helpful. The bus was clean, had charging plugs for your phone. We rode up top and it started to rain a little and they immediately rolled the t... See more

Rated 5 out of 5 stars

Easy to select and purchase tickets online, when official website had no availability. Competitive pricing. Slightly inconvenient that I had to go to a ticket office with my online voucher and have pa... See more

Rated 5 out of 5 stars

Achat de billets pour visite du musée Albertina à Vienne rendu facile et abordable

Rated 5 out of 5 stars

Reliable and convenient. Tickets are easily stored and accessed in Apple Wallet. No problems whatsoever

Rated 5 out of 5 stars

I found the booking system for attractions easy to follow and received instructions by email and ticket soon after. As not using a mobile and still old fashion enough to using a laptop it was a quick... See more

Rated 5 out of 5 stars

There was no long wait in line. The audio guide is very good. Good organization. We are satisfied.

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Company details

  1. Event Ticket Seller

Tiqets

Written by the company

Making culture more accessible
Tiqets is an innovative ticketing platform that is revolutionizing the way visitors discover, buy and use tickets for museums, shows and attractions. With instant and mobile tickets, the company is providing travelers with hassle-free entrance. Since its founding, the company has successfully connected the largest venues of the main tourist destinations.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

54K reviews

5-star
4-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

MARVELOUS MUSEUM WITH THE WORKS AND…

MARVELOUS MUSEUM WITH THE WORKS AND LIFE OF MIRO ON DISPLAY IN THE THREE BUILDINGS HE WORKED IN DURING THE LATTER PART OF HIS LIFE. THERE IS ALSO A BEAUTIFUL GARDEN CONTAINING SOME OF MIRO'S SCULPTURES AND A PLEASANT CAFE. THE STAFF WERE VERY HELPFUL

October 14, 2025
Rated 1 out of 5 stars

STAY AWAY!

STAY AWAY!! used company to purchase ticket for Disneyland Paris - Tiqets never passed payment to Disney so tickets didn’t work at the park - marked as void - ruined whole day - complained and company tried to tell us we made 2 x bookings and presented wrong tickets!?! Scam - stay away

October 12, 2025
Unprompted review
Tiqets logo

Reply from Tiqets

Dear Paul,

We’re very sorry to hear about your experience and understand how disappointing this must have been.

After reviewing your booking, we can confirm that it was immediately refunded in full. While it’s unclear what exactly caused the issue at the park, please rest assured that the payment was not retained by us.

We regret the inconvenience this situation caused and appreciate you bringing it to our attention.

Kind regards,
Team Tiqets

Rated 1 out of 5 stars

This is fraud

This is fraud. No-one helped us get in to UFFIZI in Firenze on Sunday 12 October at 11.45 as was stated on or confirmation. "Go stand in the line as everyone else if you want to get in" was what we were told. As the line was a 2 hour line and we are 78 and 81 years old we had to skip this visit. We tried to get in to the San Lorenze church with our Firenze pass but were not welcome without pay. The same thing happened at the Basilica of San Marco.
Total fraud and we paid Euro 186 to Tiqets.

October 12, 2025
Tiqets logo

Reply from Tiqets

Dear Jan good afternoon,

We are very sorry to hear about the difficulties you experienced at the Uffizi and other venues. While we provide confirmed entry times, we unfortunately cannot control crowd levels or access policies at the venues themselves. We sincerely regret the inconvenience and long queues you faced, especially given your circumstances.

Thank you for sharing your feedback, which helps us understand and communicate these limitations more clearly to our customers.

Sincerely,
Team Tiqets

Rated 1 out of 5 stars

Warning do not use this website

I booked tickets for Seville and the website confirmed it had been successful and I got a notification from the credit card company that the money had gone through. The website stated the tickets would arrive by email with 30 minutes but they didn't. I tried contacting the company by email to no effect but got a response via WhatsApp that the payment hadn't been accepted. I got no answer as to why the money had left my account if it hadn't been accepted but was told if that was the case it would be refunded within 48 hours and to speak to my bank. I will wait and see but given that it took a lot of time to go the booking process in the first place I find the response totally unsatisfactory and will never use this website again and would advise others not to as well.
Not sure what the mechanism is for answering the response from tiqets but will just add to the review that you already have the ID number which I gave to your customer services via WhatsApp. I would also mention that your website is somewhat misleading when it advertises a Seville card as including the hop on bus as it's only when you get into booking that you realise there is an extra charge.

October 13, 2025
Unprompted review
Tiqets logo

Reply from Tiqets

Dear G H Whyte good morning,

Thank you for sharing your experience with us. We sincerely apologize for the confusion and frustration caused during your booking process.

In order to properly investigate what happened with your payment and determine whether it was captured, we kindly request the Reference ID associated with your transaction. Without this information, we are unfortunately unable to trace the payment or review the case in detail.

Providing the Reference ID will allow us to conduct a thorough investigation into the situation. We appreciate your cooperation and patience as we look into this matter.

Sincerely,
Team Tiqets

Rated 2 out of 5 stars

We purchased online advance tickets for…

We purchased online advance tickets for the Accademia museum in Florence. When we presented the QR at the museum entry it turned out these did not represent real tickets. Instead we had to track down a man in a yellow vest amongst the thick crowd at the museum entrance in order for him to give us an actual ticket.

In the fine print of the “ticket” we purchased online we were indeed informed of having to get a real ticket at the entrance. However, this was not obvious and was not how the “ticket” was represented when we purchased it.

Given the high markup we paid for this “ticket” vs the cost of buying it directly from the museum we feel taken advantage of. If the Ufizzi website had been viable at the time we would have gotten online tickrts there.

We won’t use Tiqets again.

October 10, 2025
Tiqets logo

Reply from Tiqets

Hi Antero good morning,

We’re truly sorry to hear about your experience at the Accademia and understand how confusing and frustrating that must have been. The information about collecting the official museum ticket should have been clearer, and we’ll make sure to review and improve how this is communicated to prevent similar situations in the future.

In the meantime, if you feel you may be entitled to a refund or some form of compensation, please don’t hesitate to reach out to our support team. We’ll be happy to review your case and do our best to assist you.

Thank you for sharing your feedback — it genuinely helps us improve.

Kind regards,
Team Tiqets

Rated 5 out of 5 stars

Ferry ran to time

Ferry ran to time. Good crew, helped on embarkation & embarkation. Lovely trip from SFO to Sausalita.. would definitely recommend.

October 8, 2025
Rated 1 out of 5 stars

Scam!! Skip the line meant pay to wait in line

We were asked to arrive 15 minutes before the scheduled time to go to St. Peter in Rome. The tour guide arrived 5 minutes after the scheduled time. Be the time she had sorted out the tickets it was more than 20 minutes after the scheduled time. She then informed us there would be a 40 minute wait. This became 1 hour and 40 minutes. So in the end we arrived at St Peter 2 hours after the scheduled time.
Then it turned out that the people that were passing us, without tickets, only had a 30 minute wait and got in for free. So we paid to wait for 2 hours.
This is a scam!!

Update
I just got the most impersonal and irrelevant answer to my review. It proves my point.

October 13, 2025
Unprompted review
Tiqets logo

Reply from Tiqets

Dear Joan:

Thank you for your feedback.

We apologize for the delay you experienced during your visit. Please note that waiting times are sometimes unavoidable due to security measures, and this information is clearly detailed in advance on our website and app for all customers. Unfortunately, these delays are beyond our control, but we appreciate your understanding.

We must inform that entrance for the Basilica is for free, in your case your product included audio guide and assistance at the moment of the visit.

Thank you again for sharing your experience.

Kind regards, Tiqets Team.

Rated 1 out of 5 stars

Tickets for Osaka world Expo didn't…

Tickets for Osaka world Expo didn't Work, because of some API Server problem.
Will never buy Tickets here again!
:(

October 13, 2025
Unprompted review
Tiqets logo

Reply from Tiqets

Dear Christoph:

Thank you for your feedback.

Since no information of your order is showing on your review, unfortunately we can not reply with a proper answer to the inconvenience you experienced while booking your tickets for Osaka Expo.

Please contact us to customerservice@tiqets.com in order for us to review your case and provide the correct assistance.

We apologize for the inconvenience.

Kind regards, Tiqets Team.

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