Excelparkingservices Reviews 614

TrustScore 1 out of 5

1.1

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of this company's services. People are particularly unhappy about the location and its accessibility. Consumers also report issues with payments, highlighting concerns about the payment process. Reviewers frequently mention problems with the company's app, indicating a poor user experience. Ethics are another significant concern, with many questioning the company's business practices. The booking process also receives criticism, with users finding it difficult and frustrating.

Based on these reviews

Rated 1 out of 5 stars

My wife paid for a ticket in one of the car parks run by this Rogue parking management services, she parked on the side, purchased a ticket, then parked her car. She was then on returning that sh... See more

Rated 1 out of 5 stars

Nice try scumbags, after 10 months of the appeal process being followed and not being at fault for the machine error, I have today won and all your unfounded charges have been dropped, you have fina... See more

Rated 1 out of 5 stars

Faulty car park machine and unclear instructions meant my vehicle reg was not entered correctly, despite paying the correct fee I have still been issued with a penalty notice. Appeal has been denied t... See more

Rated 1 out of 5 stars

I received a parking ticket despite paying on the app and having an invoice. This is a Fraudulent company that is only trying to make money with false evidence and harassing the public with fines. Suc... See more

Rated 1 out of 5 stars

Paid via app including 20p surcharge but app didn't recognise payment. Payment taken from bank and evidence supplied but fine upheld on appeal. All these 1 star reviews and nobody cares! It's not affe... See more

Rated 2 out of 5 stars

Went to TK Maxx spent quite a bit on Sunday 31st but their free parking machines are not working and neither was B&M . Ive rang parking services hotline who run the car park to let them know and to lo... See more

Rated 1 out of 5 stars

This greedy money grabbing company needs to be shut down due to their harsh and unfair parking fines. In 2024,Excel Parking made £18 million in revenue and £5.5 million in profit, just from parking fi... See more

Rated 1 out of 5 stars

Appeal service is ridiculous Auto camera into car park do not tell the whole story. Wrote a appeal details ignored and just sent the same passive response you get some any company like this. Totaly wa... See more

Rated 1 out of 5 stars

Avoid this carpark like the plague. Their T&C's apparently state that you need to input your reg plate into the machine when paying, yet the machine allows you to pay without doing this and their appe... See more

Rated 1 out of 5 stars

1 star is generous - made an error on number plate as letters missing from keys on machine and got £100 fine - can demonstrate a paid ticket but rejected appeal. Wont ever use that car park again and... See more

Rated 1 out of 5 stars

This company needs to be shut down and their directors tried in the criminal courts. They are scammers operating via carparks. I fully paid for my parking session but received a PCN in the post. It wa... See more

Rated 1 out of 5 stars

i parked in a space within the markings (in a pickup van) and to avoid any over hang of my vehicle i moved forward a bit causing absolutely no problem. i was away approximately 7 minutes maybe less... See more

Rated 1 out of 5 stars

Excel parking ! Tried to take me to court for not paying parking, I paid but there was a sight digit out on the registration, due to letters missing off the machine which was not in good order. It go... See more

Rated 1 out of 5 stars

Absolute shambles and joke of a company rip off con men at best .They provide am appeal service which is an absolute waste of time as all they want to do is take your money probably ran by shady dodg... See more

Rated 1 out of 5 stars

Firstly I am giving one star because no option for zero. Received first letter from this bunch of nasty crooks several weeks late, I am disabled Blue Badge holder, I received the letter because did... See more

Rated 1 out of 5 stars

Stopped due to struggling to find pickup at Leeds Bradford airport for a 30-60 seconds as the car sat nav guided me into a different zone. Stopped for roughly 30-60 seconds and then turned round. Got... See more

Rated 1 out of 5 stars

Drove into the car park at Pennine shopping centre Halifax and drove out agan a few minutes later. Returned after an hour or so to pick up someone. Recieved a parking charge effectivly for not parkin... See more

Rated 1 out of 5 stars

Scamming old age pensioners is their modus operandi. I would encourage everyone to ensure their elderly relatives are aware of any of their car parks are in the area. Because if they get one letter w... See more

Rated 1 out of 5 stars

Nothing went wrong apart from the fact that this company has been to court twice now because they lost their case against genuine people This has to stop.These unscrupulous companies have to cease to... See more

Rated 1 out of 5 stars

I can’t believe this company are still allowed to trade. They’re basically just a criminal gang. Also paid fee but apparently not quickly enough! Appeal rejected obviously! It’s hard to believe they’r... See more

Rated 1 out of 5 stars

Accidentally overstayed a ticket I bought. Genuine mistake, and ticket was only 50p. To then charge a £60 fine for missing 50p is extortion and everybody knows it. I am annoyed but I don't have the ti... See more

Rated 1 out of 5 stars

Regularly use car park and only time in 2 years less than 39 minutes late leaving and £100 fine. Not bothered if regular user just wsnt to profit as much as possible. Would rather walk further now thr... See more

Rated 1 out of 5 stars

How they treat Blue Badge holders is appalling. This company should be ashamed of itself. If you can avoid their car parks, please do — their practices are unfair, exploitative, and deeply stressful.

Rated 1 out of 5 stars

I used to be a minicab driver and used to drop the customers,at Excel parking. They gave me a ticket,because I was dropping their customers in this place. The passed the ticket to a bailiff. How c... See more

Rated 1 out of 5 stars

Imagine, you park in, intend to use the paying machine that does not work, intend to pay via your mobile phone and either signal is poor or the app does not function, intend to call the company and... See more

Rated 1 out of 5 stars

Hahahahahaha - Busted! All out in the public now - amusing to me that this company are trying to appeal the recent legal decision, thereby alerting the entire country to what a blood sucking, parasite... See more

Rated 1 out of 5 stars

Visited Fraisthorpe Beach, East Yorkshire - first visit first visit after my husband died which was extremely emotional. Inadvertently put in the wrong registration number - my car - not my husban... See more

Rated 1 out of 5 stars

Nothing less than highway robbery! Caught out by the maximum 5 minute time from entry to payment, notwithstanding the payment machine would not take cash or card and I had to download a very shaky ap... See more

Rated 1 out of 5 stars

THIEVES! Bristol airport - no long term parking due to large scale development works. No other options without pre-booking. No notice from airlines or airport online or on site until you turn up... See more

Rated 1 out of 5 stars

I paid £6 charge for 4 hours of parking as requested, displayed my ticket then two weeks after I received a parking fine, I supplied proof of payment and other details including my blue disability bad... See more

Rated 1 out of 5 stars

Only given 1 star as there is no option for a Zero. Do not use these bunch of robbers for any parking and if you see there signage move on and find an alternative car park. Just had to pay a fine beca... See more

Rated 1 out of 5 stars

You truly are a bunch of evil scam artists and you know exactly what you’ve done. You’ve back peddled on this awful policy because of public pressure but how many people have given in to your pressur... See more

Rated 1 out of 5 stars

Absolute scamming money making crooks. Don't make my mistake and stop briefly in a lane coned off that's apparently a no stopping area. Clearly signed meet and greet which was the service I had paid... See more

Rated 1 out of 5 stars

I paid for 2 hours parking but failed to input vehicle reg. I wrote to them with bank receipt but they dismissed me. Demanded £100 plus £70 enforcement if did not pay. I accept I messed up with vehicl... See more

Rated 1 out of 5 stars

BE ASHAMED, BE VERY ASHAMED Excel Parking Services and the private owner of Bryan House Car Park in Wigan. Our volunteer omitted to pay your 80p when collecting at the Foodbank. For that you... See more

Rated 1 out of 5 stars

I agree with everything said about this appalling company. My friend paid for parking and unfortunately we overstayed. It was the anniversary of my husbands death and the day before we locked down aga... See more

Rated 1 out of 5 stars

Unwilling to accept a court judgement that they are legally in the wrong - twice. Definitely not the sign of a cowboy operation... Hope you paid the costs within 14 days ;-)

Rated 1 out of 5 stars

No stars if possible. Got a pcn the reg of the car I was driving didn’t match the picture of the car on the same letter. Appealed got an apology. They then reissued the fine to the car in the picture... See more

Rated 1 out of 5 stars

not one machine in the Bangor car park is working and ive been fined £100 having appealed and taken photo's my appeal has been declined even though the machines are weeks later still not working a... See more

Rated 1 out of 5 stars

i paid 2.0o ponds and i got a recipt with when i went off the car park for the same amout i paid was not in there for 1/2 hr and i was out again tryed to get in touch by phone but was told it was o... See more

Rated 1 out of 5 stars

What a scummy company Very successful in acquiring 1 star ratings And now destroyed in the courts by a 22 year old standing up for herself

Rated 1 out of 5 stars

Is this company actually okay? They an issue a ticket no problem but they can’t get the facts right when it comes to paid tickets, I paid for a ticket then my appointment was running late so I purchas... See more

Rated 1 out of 5 stars

Ms Webb just beat their ass in court, they had to pay £99 charges for loss of wages ,should have fined them more

Rated 1 out of 5 stars

Never experienced a more disgusting company in my life. Fined me for parking longer than 90 minutes. Despite the fact that their own terms state 4 hours for gym members who input their registration (c... See more

Rated 1 out of 5 stars

More parasites running a racket. Please labour government step into regulate these wealthy land owners ruining ordinary peoples lives. Fining for going over 5 minutes to buy a ticket. Greed is no... See more

Rated 1 out of 5 stars

They are a nasty nasty bunch of nobodies, horrible people who only care for the money they can con people out of, why 5 mins to get a ticket? if there is a people waiting to pay it will obviously take... See more

Rated 1 out of 5 stars

Britain has become a sick country when it allows companies like Excel parking to even exist. Recent demand to make Excel pay 10k to charity because of what they have done is a pathetic gesture....s... See more

Rated 1 out of 5 stars

Complete Scam! Mafia-Style Operation! ⚠️ They fined me £60 for just 10 minutes! My parking allowance was 2 hours, but they didn’t even count the 15 minutes I spent driving around inside... See more

Rated 1 out of 5 stars

This car park is a trap, plain and simple. Despite paying for parking, I still received a fine because I supposedly didn’t cover my entire stay—an easy mistake to make given how unclear their system i... See more

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Company details

  1. Parking Lot
  2. Valet Parking Service

Information provided by various external sources

Car Park Management Solutions


Contact info

1.1

Bad

TrustScore 1 out of 5

614 reviews

5-star
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Rated 1 out of 5 stars

Parasites

Parasites. I Had to stop after just leaving Bristol Airport multi-story as our child's seat was loose after loading luggage into the car. I was stationery for 34 secs according to their video footage. I Explained the circumstances and they still fought their way through the completely useless appeals service. I consider my child's safety is worth £100. They are a soul-less bunch of hateful parasites.

August 1, 2025
Unprompted review
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Rated 1 out of 5 stars

AVOID EXCEL CAR PARKS AT ALL COSTS

AVOID EXCEL CAR PARKS AT ALL COSTS. They exist purely to slap you with a PCN for whatever unjust reason they can. Never give up fighting them - go to court - the judges know how bad they are - if you’ve done nothing wrong you’ll win.

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

Nice try scumbags

Nice try scumbags, after 10 months of the appeal process being followed and not being at fault for the machine error, I have today won and all your unfounded charges have been dropped, you have finally admitted defeat and admitted you were wrong.

Never ever deal with these conmen at all

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Be very careful of this Rogue company

My wife paid for a ticket in one of the car parks run by this Rogue parking management services, she parked on the side, purchased a ticket, then parked her car. She was then on returning that she had violated the parking terms and conditions, by stopping on the side.

These Rogue companies should be banned, as they are Evil 😈

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Faulty car park machine and unclear…

Faulty car park machine and unclear instructions meant my vehicle reg was not entered correctly, despite paying the correct fee I have still been issued with a penalty notice. Appeal has been denied therefore I have taken advice from Citizens Advice regarding misleading and deceptive signage and appealed to the IAS. Hoping common sense will prevail!

August 29, 2025
Unprompted review
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Rated 1 out of 5 stars

I received a parking ticket despite…

I received a parking ticket despite paying on the app and having an invoice. This is a Fraudulent company that is only trying to make money with false evidence and harassing the public with fines. Such a nuisance and breach of data collection.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Appeal service is ridiculous Auto…

Appeal service is ridiculous Auto camera into car park do not tell the whole story. Wrote a appeal details ignored and just sent the same passive response you get some any company like this. Totaly waste of time

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Stopped due to struggling to find…

Stopped due to struggling to find pickup at Leeds Bradford airport for a 30-60 seconds as the car sat nav guided me into a different zone. Stopped for roughly 30-60 seconds and then turned round. Got the directions right and paid the pickup ticket at the airport of £9 for a few minutes and then got a £100 fine from Excell. Asked to have the fine removed but they do not care -

August 4, 2025
Unprompted review
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Rated 1 out of 5 stars

I used to be a minicab driver and used…

I used to be a minicab driver and used to drop the customers,at Excel parking.
They gave me a ticket,because I was dropping their customers in this place.
The passed the ticket to a bailiff.
How can you have good customer service when you betray your own customers???

September 14, 2025
Unprompted review
Rated 1 out of 5 stars

Is this company actually okay

Is this company actually okay? They an issue a ticket no problem but they can’t get the facts right when it comes to paid tickets, I paid for a ticket then my appointment was running late so I purchased another ticket and I’ve sent them the bank statements and now there still saying I’ve not paid, greedy little scammers I hope you get shut down because I won’t be paying for my parking fine im taking this to whoever needs to hear it you’re disgusting

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

I paid £6 charge for 4 hours of parking…

I paid £6 charge for 4 hours of parking as requested, displayed my ticket then two weeks after I received a parking fine, I supplied proof of payment and other details including my blue disability badge but they still want me to pay £100 fine. Absolutely appalling

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Mafia-Style Operation

Complete Scam! Mafia-Style Operation! ⚠️

They fined me £60 for just 10 minutes! My parking allowance was 2 hours, but they didn’t even count the 15 minutes I spent driving around inside trying to find a space before I could park.

There are no payment points in the car park. Instead, there’s a note saying: “If you overstay, call our phone number for payment.” But of course, when you call, no one answers. This is nothing but a system designed to profit from people’s helplessness.

No matter what appeal you make, they will never accept it. All they say is: “We put up a big sign.” And if you try to appeal again, they send you to IAS. But with IAS you have no chance of winning. Worse still, if you go to IAS they cancel the reduced fine, charge you the full £100, and then add another £70 on top!

This is pure mafia tactics – basically saying: “If you try to fight back legally, we’ll punish you with even more money.” How can a company like this still operate legally? Is there really nobody in this country to stop such exploitation, or is the system protecting these greedy people?

All of this because I was 10 minutes late! This is not justice, this is unfair profit. I even called to extend my time, but no one answered. On top of that, I have a gym membership that entitles me to 4 hours of parking, but they refused to acknowledge it.

This company is nothing but modern fraud, taking money from hardworking people unfairly.
🚫 My warning: Stay away from this car park and this company! 🚫

September 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Greedy money grabbers

This greedy money grabbing company needs to be shut down due to their harsh and unfair parking fines. In 2024,Excel Parking made £18 million in revenue and £5.5 million in profit, just from parking fines! They issue unnecessary fines and when challenged they intimidate customers to make them pay.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

i parked in a space within the markings…

i parked in a space within the markings (in a pickup van) and to avoid any over hang of my vehicle i moved forward a bit causing absolutely no problem.
i was away approximately 7 minutes maybe less and came back to see a COWARD of an attendant taking photos of my vehicle and telling me i was being reported!
ABSOLUTELY PATHETIC!!!

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

This company needs to be shut down and…

This company needs to be shut down and their directors tried in the criminal courts. They are scammers operating via carparks. I fully paid for my parking session but received a PCN in the post. It was issued / received in July / August when they knew I was most likely to be away on holiday and therefore would miss the opportunity to appeal. I had no option but to pay the fine and try to claim it back on appeal via their regulator: theipc.info_motorist-complaints

July 13, 2025
Unprompted review
Rated 2 out of 5 stars

31st August - please do not fine

Went to TK Maxx spent quite a bit on Sunday 31st but their free parking machines are not working and neither was B&M . Ive rang parking services hotline who run the car park to let them know and to log my registration as i dont want a parking fine. The customer service lady took my registration to log on their system so i'm documenting this on here as evidence. I've also got a shop receipt and video of the shop parking systems being down.

August 31, 2025
Unprompted review
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Rated 1 out of 5 stars

not one machine in the Bangor car park…

not one machine in the Bangor car park is working and ive been fined £100 having appealed and taken photo's my appeal has been declined even though the machines are weeks later still not working and i had no means to make a payment over the phone. Offered to pay the LEGITIMATE parking fee for the time i was there but that is declined also. A TOTAL SCAM AVOID PARKING AT ALL COSTS. I will be contacting my local Ombudsmen for advice. Unscrupulous tactics for genuine customers, how long can that last?????

Having rang the company i can confirm they just hang up once aware of the reason you are calling. They claim it is the responsibility of the shopping centre to fix the parking machines, excel parking just chase everyone for £100 for making the mistake of taking photo's as evidence. Apparently 10 minutes is ample timing to park, go to the meter, read ALL of the terms and conditions, go back to your car and leave.
Having asked what will happen if i decline to pay i was hung up on!
Why can they not chase up the fee for the time pared and then issue fines? Too lenient and not enough money made from innocent people methinks.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

1 star is generous

1 star is generous - made an error on number plate as letters missing from keys on machine and got £100 fine - can demonstrate a paid ticket but rejected appeal.
Wont ever use that car park again and made sure that all my friends and family are aware of the risks when using that carpark

August 9, 2025
Unprompted review

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