Britannia Parking Reviews 477

TrustScore 1 out of 5

1.1

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of this company's services. The location, payment processes, and refund policies are major pain points for consumers. Many reviewers report negative experiences and a strong consensus of disapproval across these areas. Consumers also report issues with the company's communication channels and the booking process. The inability to get in touch with the company to solve issues is a recurring theme, leading to frustration and a perception of poor customer support. The booking process is also a source of discontent for many people.

Based on these reviews

Rated 1 out of 5 stars

Change the parking regulations at west quay without putting up big signs on entry, if you're going to make changes then you have to advertise that on entry for people to see. All you've done is chan... See more

Rated 1 out of 5 stars

Oh my goodness! On reading all these reviews I have no chance of getting my parking ticket overturned. Usual scenario, the payment machine was out of order and I looked for alternative ways to pay but... See more

Rated 1 out of 5 stars

Terms not clearly displayed in contravention of BPA practices. Successfully appealed my case - eat it Britannia! Appeal your case and don't pay them. Even if you lose your appeal, push it to co... See more

Rated 1 out of 5 stars

I received a parking fine for a violation of Ts and Cs for parking on level 1 (max stay 90mins). My car never parked on level 1 but you have to pass through level 1 to get to the other levels. The ANP... See more

Rated 1 out of 5 stars

I went to west wittering beach, i was told by the stewards that i can pay online at westwitteringbeach.co.uk and theres no parking machines since its ANPR, enter my reg and pay for parking there.... See more

Rated 1 out of 5 stars

Absolute garbage. 10 minutes late for parking after a walk and some lunch out. £100 for being 10 minutes late back to a car park that was almost empty and not like people were waiting to park up.... See more

Rated 1 out of 5 stars

I rented a flat in the property where britannia parking is managing the private parking for. My nr plate was registered with them by the landlord but they issued me a ticket. Will they want me to pay... See more

Rated 1 out of 5 stars

Britannia Parking, DCBL & DCB Legal — a predatory conveyor belt All it takes is a quick stop, confusing terms or a disputed notice and you’re in the system. Britannia fires off the “charge”, then yo... See more

Rated 1 out of 5 stars

£20 per day is the only option for paying to park at Ashford Surrey near the Tesco Express. This is very shady because this is not made clear and bold upfront until you park and go up close to read th... See more

Rated 1 out of 5 stars

Parked in Spires car park in Barnet. Paid correct parking charge when I left. Two weeks later received a penalty notice saying I hadn't paid the parking charge. Fortunately I had my credit card statem... See more

Rated 1 out of 5 stars

Always pay my parking, however on this occasion the machine was out of order and I did not have a phone so could not pay via phone either. I was on a job for 2 hours then left. On appeL they clearly d... See more

Rated 1 out of 5 stars

If I could leave zero stars I would. Absolutely appalling company. Stayed in one of their car parks for 2 hours and went to multiple of their payment machines of which none were working although we tr... See more

Rated 1 out of 5 stars

Company fine was excessive. 13 minutes over for a 6 hour ticket (£8,50) No warning issued until I was away on Holiday. Hence reduced fine not available. No way to contact them to speak. Resultant... See more

Rated 1 out of 5 stars

APPALLING. THEY ARE OPERATING IN PUB CARPARKS WITH LESS OBVIOUS SIGNS ADVISING YOU REGISTER AT THE BAR YOUR REGISTRATION PLATE. WE VISITED A PUB TOLD THE WAITRESS WE HAD DRIVEN THERE BUT SHE DIDN'T R... See more

Rated 1 out of 5 stars

Absolutely shocking and ruthless , no understanding about lack of local parking due to a massive new development in West Byfleet going . Waitrose cat park wasn't busy, and only place I cd par... See more

Rated 1 out of 5 stars

Paid my fine after reading reviews on line indicating that this company is simply a bunch of scumbags dedicated to ripping people off. Interesting that a £60 fine cost me £68.69. Explain that please B... See more

Rated 1 out of 5 stars

Warning £100 parking fine if the machine at The Little Harp in Clevedon North Somerset BS21 is not working. You will not know though as no notification given to confirm parking excepted or not! Af... See more

Rated 1 out of 5 stars

Absolute thieving scumbags. My fine arrived with only a week to appeal. Had a family meal at the pub. Cherry tree Newcastle under Lyme. When I entered the staff never mentioned the car park rules and... See more

Rated 1 out of 5 stars

WARNING SCAM COMPANY A BUNCH COWBOYS AND CON ARTISTS got an £100 FINE from them for parking in one of there car parks in flamborough East riding of Yorkshire thought the car park had been free after 6... See more

Rated 1 out of 5 stars

Went into Plymouth Harbour Carpark expecting to pay by machine as per, only to find that everything now has to be done by a QR code. Phone reception is naturally awful and there’s no Wi-Fi so I hope y... See more

Rated 1 out of 5 stars

Their latest ruse is to claim you have been parking on their private road between Bromley South train station and Bromley Police Station when you have been driving on the access road towards the Waitr... See more

Rated 1 out of 5 stars

Absurd, never saw anything like this before. Issued a few tickets claiming you have been parking on their private road between Bromley South train station and Bromley Police Station when you have... See more

Rated 1 out of 5 stars

Hi hope this company goes bust and they go under never make a a penny again sad disgusting company

Rated 1 out of 5 stars

Family meal in Hungerford in January. Entered car details at the reception. A few weeks later received £100 fine with threats as early payment period passed. Without the supposed first letter of cours... See more

Rated 1 out of 5 stars

Car park total mess with no lighting working making it impossible to read any notice boards concerning payment & payment machines not working . Fined me as supposedly I should of paid for the pitch... See more

Rated 1 out of 5 stars

Following an unjustified fine given to us last year, when we were unable to pay (see review below), it turns out that this is normal practice by the parking companies. They collect huge amounts of mo... See more

Rated 1 out of 5 stars

blue badge and mobility car had a medical emergency and they didn’t care pure crooks never ever got a ticket before you are discriminative as you failed to talk to me on phone there is only one si... See more

Rated 1 out of 5 stars

I was issued with a £100 parking fine for not having a ticket despite the fact that I did have a pay and display ticket. Ticket was clearly displayed on dashboard. No easy appeals process if you didn'... See more

Rated 1 out of 5 stars

Appalling company, disengenuous, and questionable business practices. The ethics of this faceless organisation use stealth tactics to generate pipeline offences and then retrospectively hit the motori... See more

Rated 1 out of 5 stars

FAKE - LIARS - SCAM I had a picture of a MOTION picture, of me DRIVING THROUGH A PUDDLE going down a ligitimate road. They said I had parked. LIARS LIARS LIARS. I WILL NOT BE PAYING AYTHING AT AL... See more

Rated 1 out of 5 stars

My husband's car was registered at pub car park that was monitored by brittania parking. He was working for the pub company at the time. Didn't stop brittania parking to issue him a fine. After 4 unsu... See more

Rated 1 out of 5 stars

Received a parking fine for rose street inverness, on of the machines had been reversed into, all the other machines showing out of order. No other way to pay. Spoke to staff in the shops there that... See more

Rated 1 out of 5 stars

Could I not score them less, they are unbelievable, the appeals process is a waste of time as they don’t care, bland responses and don’t listen to the explanations. They give someone 10 minutes to... See more

Rated 1 out of 5 stars

Bromley south customers please understand that Any one book UBER or Bolt we will not pick you up or Drop you off . This includes Disabled people as well. Disabled people please contact Bromley council... See more

Rated 1 out of 5 stars

They deserve 0 stars. I have received three PCNs even though I have staff parking, advised them but the fines did not get cancelled. My manager contacted Britannia directly and had those fines cance... See more

Rated 1 out of 5 stars

Scammers. My father paid for parking at one of their sites, yet due to a faulty machine, received 2 Parking Charge Notices. Having appealed and somehow lost, they only chased for one PCN. Due to the t... See more

Rated 1 out of 5 stars

Would you believe these idiots have now issued me another PCN for exactly the same reason. Parking overnight in a carpark I live 5 mins from. How F'in stupid can you get? This is for 1 day after the l... See more

Rated 1 out of 5 stars

I received 2 parking fines while on holiday in Poole. I have bank statements proving I paid. Plus I have one of the tickets nightmare trying to contact them. They must have very poor account system or... See more

Rated 1 out of 5 stars

Paid for parking by cash but then fined to say i didnt pay. VIDEO WHEN PAYING BY CASH AS YOU MAY NEED TO PROVE YOU DID. This seems to be a common occurrence with them!! selling details to debt compani... See more

Rated 1 out of 5 stars

Absolute scam company the place i parked had no signs and the staff inside didn't ask any questions... This company is a proper good way for some loser to get rich, however im opening my own carpark m... See more

Rated 1 out of 5 stars

It seems I too have been had by these scumbags. Went to dentist next door to pub. Always parked there. Got parking demand £100. Date of charge 23/05/2025. Final demand. The first ticket I have re... See more

Rated 1 out of 5 stars

I have no problem paying reasonable prices and even fines for a legit service. This company is abusing the public with its rigid, unreasonable fines and timelines. I paid for parking using my other ca... See more

Rated 1 out of 5 stars

This is hilarious. So today I received a parking charge from this company. I allegedly entered the car park at 20.50.35 on 08/08/25. I left at 14.09.00 on 09/08/25. This is probably true but what the... See more

Rated 1 out of 5 stars

Received notification that a parking fine was now £95 has hadn’t been paid within 14 days. I never received the first parking fine letter so contacted them, no response received and therefore had no o... See more

Rated 1 out of 5 stars

We are members of the spa so shouldn't have needed to pay however, we ended up paying because we were unable to contest the fine. The spa hotel kept telling us they'd sort it. A month went by and... See more

Rated 1 out of 5 stars

Unbelievable- someone needs to go watchdog or report this private car parking company - who are so difficult to contact can only via appeal and after one appeal that’s it they say it’s ended and threa... See more

Rated 1 out of 5 stars

I would give Zero star if possible. They didn't put any ticket on my car and I received their final remider letter on the last day of my appeal deadline. How could I make earky payment if I didn't g... See more

Rated 1 out of 5 stars

We parked at the Knutsford car park and have just received a parking fine - the photo evidence was fine but when we went to get a ticket we could not enter our registration but the machine took... See more

Rated 1 out of 5 stars

Warning! If the payment system is down, get out of the car park quickly. "Britannia" will fine you for non-payment if you are there for more than 10 minutes. Their phone "helpline" is useless (perh... See more

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TrustScore 1 out of 5

477 reviews

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Rated 1 out of 5 stars

Vile company

Vile company. I paid for a ticket, but I used my registration, not my girlfriends' car that I was driving. I appealed IMMEDIATELY. Then NOTHING. Then a final reminder. And a claim they denied my appeal. I received NO email. They're basically criminals.

October 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Despicable company

Despicable company. This type of parking fine should be banned. Look at their companies house records. Huge profits for people’s misfortune. I was 5 minutes over my stay and charged £60. There was a huge queue in the toy shop so had to wait. Criminal behaviour that should be stopped. How do the owners sleep at night? Total scumbags.

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

Car park robber

Their machines should always be fully functional, they should never offer the option to pay by card, as what appears to be a fully legitimate means of payment, results in non payment and a subsequent fine. Added to the painstaking aggravation, they reject any form of appeal.

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately I can not give a zero for…

Unfortunately I can not give a zero for this company. There machine did not work in Travelodge hotel in Romford. I was advised by Travelodge to press the customer service button to get a discount but nobody responded so I had to pay the full charge. I was going to appeal but they make the process as difficult as possible with no email address just a phone number with answerphone message saying I had to appeal this by post. I have decided not to appeal as would cost me even more money. I will be avoiding their car parks in the future and staying at hotels with these car parks attached.

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

Tried appeal a fine

Tried appeal a fine. They didn’t reply so long close (few days) to the pay early reduction. I paid the fine. Then they replied to saying, as I paid I excepted I was liable. The closest the appeal. Company are totally trash make peoples lives a misery.

September 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Absolute garbage.

Absolute garbage.
10 minutes late for parking after a walk and some lunch out.
£100 for being 10 minutes late back to a car park that was almost empty and not like people were waiting to park up.
You can absolutely not get through to a person to talk to them about the fine, you are passed around a circus of options to press and not one of them puts you through to someone to speak to. You can appeal by email eventually and they do look at it for you. The lack of personal interaction is garbage. This is purely to make money from people as the condition of the car park was very poor...pot holes and half a large rocky/ gravel area.
Be very careful with this company indeed.

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

Unbelievable- someone needs to report to watchdog!

Unbelievable- someone needs to go watchdog or report this private car parking company - who are so difficult to contact can only via appeal and after one appeal that’s it they say it’s ended and threaten you will pay more if go ombudsman or pass to debt collectors. A bullish and ruthless approach and no consideration of poor signage or markings. I have photos of unclear marking and they only photo they show is a zoomed in photo of one particular where u can just a bout see line. Unbelievable!

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Change the parking regulations at west…

Change the parking regulations at west quay without putting up big signs on entry, if you're going to make changes then you have to advertise that on entry for people to see. All you've done is change the signs by the pay machines.
I used that car park with my disabled son and used his badge so was free parking before the new rule. It's only because we heard other people moaning about having to pay that we checked the signs, now ended up with 2 parking charges because you can't notify people properly.
Absolute joke of a company

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

They are scammers

I went to west wittering beach, i was told by the stewards that i can pay online at westwitteringbeach.co.uk and theres no parking machines since its ANPR, enter my reg and pay for parking there. i go onto the website and my reg doesnt appear, done it every single day and still nothing. I then get a PCN through the post saying i didnt pay for parking... well durr i wasnt able to

i made an appeal exactly from what i was told and they tell me i should of paid on a parking machine on exit... my dash cam does not show any parking machine

turns out the website they send people to pay for parking doesnt even work, and as a parking company they have their own legit website that they dont want customers to see, so they have been doing this for a while and trapping people into paying PCN charges when its clearly Britannia the scammers

October 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Falsely accused of parking violations

I received a parking fine for a violation of Ts and Cs for parking on level 1 (max stay 90mins). My car never parked on level 1 but you have to pass through level 1 to get to the other levels. The ANPR system clearly hasn't worked properly. Yet despite providing evidence of payment and providing confirmation of parking on a different level it still implies with the letter received that I was at fault and breached the Ts and Cs. The funny thing is I actually paid for two parking tickets during this visit as I'd paid for one under the incorrect number plate! I'm very disappointed with the poor level of service I have received

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

Oh my goodness

Oh my goodness! On reading all these reviews I have no chance of getting my parking ticket overturned. Usual scenario, the payment machine was out of order and I looked for alternative ways to pay but didn't see any. Britannia said I could have paid via the internet and dismissed my appeal. That's fine I will pay the £60 but will never use the carpark again which is owned by a charity who are always desperate for donations! They should ask Britannia who are raking it in £££.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Appeal your case!

Terms not clearly displayed in contravention of BPA practices. Successfully appealed my case - eat it Britannia!

Appeal your case and don't pay them. Even if you lose your appeal, push it to court - worst case is you'll end up paying slightly more than the £100. The most likely outcome is they won't show up anyway or the judge rules in your favour.

I don't really know how the owners of these companies sleep at night - many people cannot afford such punitive fines.

In any case, I win - you lose Britannia!

September 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Rip off company

Always pay my parking, however on this occasion the machine was out of order and I did not have a phone so could not pay via phone either. I was on a job for 2 hours then left. On appeL they clearly did not read my appeal as informed me I could have paid via phone. Total rip off company who clearly have no interest in their own appeal process and dont care what you have to say

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Company fine was excessive

Company fine was excessive. 13 minutes over for a 6 hour ticket (£8,50)
No warning issued until I was away on Holiday. Hence reduced fine not available.
No way to contact them to speak.
Resultant fine £100

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

I rented a flat in the property where…

I rented a flat in the property where britannia parking is managing the private parking for. My nr plate was registered with them by the landlord but they issued me a ticket. Will they want me to pay for every day I lived in here even if this is the car park dedicated exclusively for tenants of this property? They even sent me the ticket to the address I live in so they know I am qualified to park here.

September 12, 2025
Unprompted review
Rated 4 out of 5 stars

Britannia has responded with a positive…

Britannia has responded with a positive outcome to the issue I had so well done and 4 Stars well-earned.
One mark deducted as their letter did imply that I was "continuing to breach terms and conditions" which isn't true and is perhaps just not worded very well.

G Deal

September 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Parked in Spires car park Barnet

Parked in Spires car park in Barnet. Paid correct parking charge when I left. Two weeks later received a penalty notice saying I hadn't paid the parking charge. Fortunately I had my credit card statement with the transaction showing that I had in fact paid. Be warned. Take a photo of the machine when you pay showing the payment. How many people just pay up to these crooks?

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

If I could leave zero stars I would

If I could leave zero stars I would. Absolutely appalling company. Stayed in one of their car parks for 2 hours and went to multiple of their payment machines of which none were working although we tried many times. Then get a fine for £100 which I contested and explained both me and my daughter tried multiple times to which I got a response "dont believe you" and the next thing I know the fine is £170! Disgusting company

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Britannia Parking

Britannia Parking, DCBL & DCB Legal — a predatory conveyor belt
All it takes is a quick stop, confusing terms or a disputed notice and you’re in the system. Britannia fires off the “charge”, then you’re passed to DCBL (yes, the Can’t Pay? We’ll Take It Away! TV outfit) and on to DCB Legal—same machine, different letterheads—engineered (in my view) to confuse, intimidate and grind people down. My credit score fell 176 points the day a CCJ landed. Channel 5 has even been found by the courts to have breached privacy over the show—turning hardship into entertainment speaks volumes.
Practical tip: use TrustOnline to see the CCJ date/court/case no. If you discover a CCJ, pay in full within one calendar month and submit Form N443 with proof to the issuing court (often the Civil National Business Centre) to have it removed; pay later and you can mark it Satisfied.

September 1, 2025
Unprompted review

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