United Kingdom
Review of Excelparkingservices
Parasites. I Had to stop after just leaving Bristol Airport multi-story as our child's seat was loose after loading luggage into the car. I was stationery for 34 secs according to their video footage. I Explained the circumstances and they still fought their way through the completely useless appeals service. I consider my child's safety is worth £100. They are a soul-less bunch of hateful parasites.
Review of Voneus Broadband
After my review on 6th February 'Juan' from Voneus said in reply:
"......I have asked for one of the team to respond to your latest contact within the next 24 hours and I will follow up with them to ensure all your concerns have been addressed."
Needless to say nobody has contacted me 5 days later. No surprise there then.
It seems 'Juan' promises very similar words to most unfavourable reviews with very similar results to mine no doubt.
Check out the one star reviews if you want to know what is really going on with this companies customer services/complaints department, if it actually exists.
Reply from Voneus Broadband
Hi Paul,
We sincerely apologise for the lack of communication and any frustration this has caused. I can see that you have an open case with our retentions department, and I have asked one of the team to reach out to you as soon as possible. Please be assured that we take all feedback seriously and are committed to improving our service.
Many thanks,
Mala
Review of Voneus Broadband
We have had little or no internet service from Voneus for weeks. In fact since they took over SWS the service has been flaky at best. They have not responded or even acknowledged any of the many many emails and voice mail messages telling them about the problems. Even threats to go to the Ombudsman has not provoked a reaction. Absolutely shocking 'service'.
We are not alone, everyone I have spoken to re Voneus has had the same reaction of frustration and anger.
If you have any other option I would advise you to take that option.
Interesting that on their Linkedin page you cannot leave a comment....
Reply from Voneus Broadband
Hi Paul,
Thank you for taking the time to share your feedback.
I am very sorry to hear we have let you down on this occasion and the experience attempting to get your issue resolved has left you feeling frustrated.
I had a look and can see that a case you raised regarding slow speeds which later turned into an offline issue is yet to be resolved even after your latest contact today.
We are working hard to improve our overall customer experience and it is disappointing to know we have not been able to deliver a better service on this occasion, however your feedback helps us to reinforce the focus on the areas we need to improve.
I have asked for one of the team to respond to your latest contact within the next 24 hours and I will follow up with them to ensure all your concerns have been addressed.
Regarding comments on Linkedin, we use Trust Pilot as the main platform to flag and respond to all customer feedback and as you can see by looking through the reviews, in most cases we respond to customer reviews within 24 hours.
Thanks again,
Juan
Review of Vonage for Home Phone | United Kingdom
When I called customer support the lady I spoke to with my query understood my problem and gave me the information I required efficiently and politely.
Reply from Vonage for Home Phone | United Kingdom
We are so glad to hear that you had a positive experience with our customer support team. We appreciate your kind words and will share your feedback with the team.
Review of MPB
First class service. The item was as described, if not better. Speedy delivery and item very well packaged. Absolutely no complaints.
And it’s not often I leave reviews.
Review of EE Store
Bought a grade A iPhone 15 pro. Very fairly priced. Arrived as new, as described. Very prompt delivery. No complaints, excellent service.
Reply from EE Store
Hello,
Thank you for taking the time to leave us a review.
I am glad to hear you had a great experience shopping with us.
I hope we see you on site again soon.
Best wishes,
EE Store
Review of HyperJar
My daughter had her card stolen, so using the app I contacted Hyper Jar. The representative, Waays, arranged for a replacement card to be sent out. It was a stress free, quick process, and they answered all my queries. Excellent customer service. Something quite rare these days!
Reply from HyperJar
Hi Paul,
Thank you very much for taking time out of your day to leave us this review. We are so pleased to hear that Waays was able to assist you with your query and keep the process as stress-free as possible, we'll be sure to pass this great feedback on to him!
Providing great customer service is always a priority for us, so we love to hear our agents have provided the support you needed!
If there is anything else we can help you with, please do not hesitate to get in touch with us and one of our lovely team will be happy to assist you further.
Kind Regards,
Meg
Review of Tuffnells
Tuffnels claim they have delivered an item when they have not. Supplier of item does not understand either. They are investigating.
Review of Testing For All
This service is excellent, it is good value for money and very easy to follow instructions with prompt results. I would highly recommend testing fir all.
Review of Office Furniture Online
Easy to order. Item arrived very promptly and as described and more to point in damaged! Highly recommend.
Reply from Office Furniture Online
Hello Paul,
It's fantastic to hear you are pleased with your order, and we really appreciate you taking the time to let us know. Hopefully your new Cork Noticeboard is helping to keep you organised there!
Best regards and thanks for leaving us this feedback. Much appreciated.
Office Furniture Online
