David Wilson Homes Reviews 6,015

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, supportive, and professional approach, highlighting specific individuals who went above and beyond to ensure a smooth and stress-free home-buying journey. Consumers appreciate the team's knowledge, expertise, and genuine care, noting that they felt valued and well-supported throughout the entire process, from initial inquiries to post-completion assistance. People express high satisfaction with the service provided, emphasizing the seamless and efficient nature of the buying experience. Reviewers also commend the company's locations and the quality of the homes, noting the attention to detail and high standards of construction. Consumers are particularly pleased with how quickly and professionally any minor issues were resolved, further solidifying their positive impressions of the company.

Based on these reviews

Rated 4 out of 5 stars

We are very happy with our new home in Nantwich and the whole experience of purchasing it. The property itself has a great finish, and the quality of the build has really impressed us. Our sales advi... See more

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Rated 4 out of 5 stars
Verified

It was a seamless process. DWH was quite generous. Quality homes and design. The process went well although a little snag towards the end but got there in the end.

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Rated 5 out of 5 stars
Verified

Lapwing Green DWH is by far one of the best companies I have ever dealt with. They got excellent people who patiently answered all my queries and listened to my concerns, they are very professional a... See more

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Rated 5 out of 5 stars

David Willson Homes at Wendel view in our personal experience have been amazing, starting from very first conversation and all way through to completion. Michelle has been amazing, always there t... See more

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Rated 5 out of 5 stars

Have been pleasantly surprised with our new home in Ersham Park. Love the quality of our property, any issues have been resolved quickly and professionally. Gabriel and Sammy have been so helpful... See more

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Rated 5 out of 5 stars
Verified

Conor the sales advisor was so helpful, sent me a video walk through of the plot. Advised of upgrades and offers and incentives which were on offer. Very helpful and informative. Made me feel like... See more

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Rated 5 out of 5 stars
Verified

After a difficult time trying to find the right property we came across Aimee at the Woodlands Broadoak. She was/is so helpful and made everything regarding reserving our property seamless. We... See more

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Rated 5 out of 5 stars
Verified

With DWH, we bought our first house. Katie from DWH@Otter Stone Manor did a great job, answering all of our questions, and gave us much advice and support during this quite difficult process for us.... See more

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Rated 5 out of 5 stars

Brilliant friendly and prompt service. This started with Bethany in David Wilson customer service department who gets things done. She is polite, knowledgeable and well organised. Communication is... See more

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Rated 5 out of 5 stars

I wanted to give the gratitude deserved by John and Mark, They changed my back door. From the moment they arrived until they left nothing was too much. They are great guys who chat which delivers co... See more

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Rated 5 out of 5 stars

Just moved to our home in Hughes Meadow, Telford. From the sales ladies to the site managers all our interactions have been pleasant. Special mention to the Assistant Manager, Dylan who has attended a... See more

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Rated 5 out of 5 stars
Verified

Isabel Lees has been wonderful, since the first day we came to explore Thorseby Vale development, right up to us reserving our home. She has always been so friendly, knowledgable and has made the whol... See more

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Rated 5 out of 5 stars

After recently retiring we were looking we thought to downsize. We currently have a David Wilson home and saw a new site we were interested in The Hawthornes. After a visit and long chat with Tom... See more

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Rated 5 out of 5 stars
Verified

I moved into my new home at Inglewhite on Friday the 26th September and I couldn’t be more please with the house and the attention I have received from Debbie, Rob & Grant. Each time I've had an is... See more

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Rated 5 out of 5 stars
Verified

moved into a new dwh just the other day and once again it became blatenly obvious what an excellent building company this is.exceptional build quality together with first class sales service. getti... See more

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Rated 5 out of 5 stars

DWH Customer Care team member, Andy , attended to carryout snagging for several issues which had arisen. Andy was friendly and polite. He carried out the repairs professionally and left the work are... See more

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Rated 5 out of 5 stars

From the very start, our experience has been great. The sales representative, was brilliant — she made us feel like a truly valued customer and always kept us informed, no matter how big or small th... See more

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Rated 5 out of 5 stars

I have an extremely amazing & wonderful experience with this beautiful souls more like the universe align them to us, They are totally supportive and loving with a great customer service the journey w... See more

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Rated 5 out of 5 stars
Verified

I’ve just reserved my plot with David Wilson Homes, and the experience so far has been excellent. Juelee and Cristina have been incredibly helpful, professional, and supportive throughout the process... See more

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Rated 5 out of 5 stars
Verified

Just bought our first home through David Wilson and we’re throughly impressed. The service was great, everyone we dealt with was super friendly and approachable. Smooth and easy process. The great ser... See more

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Rated 5 out of 5 stars

Our entire experience with David Wilson has been superb, from when we initially viewed the show home right up until completion and aftercare. Giorgia at Glenvale Park was extremely helpful and always... See more

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Rated 5 out of 5 stars

From the moment we walked into the sales office, the experience was exceptional. Kate, our Sales Advisor, truly listened to what we wanted in a home and found us the perfect plot with warmth and profe... See more

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Rated 5 out of 5 stars
Verified

just completed a part exchange, from deposit to moving house less than 6 weeks. Process was smooth and everyone so helpful, great Experiannce and the house is perfect for us as a family

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Rated 5 out of 5 stars

I wanted to ensure that Simon J Asst Manager got the recognition he deserved. During the closing stages of our development Simon has been absolutely brilliant. I have approached him on several occasi... See more

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Rated 5 out of 5 stars
Verified

Overall my experience was really good from the start. The sales lady Karen was really brilliant, she made me feel like a valuable customer and her communication on big or small issues was really top... See more

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Rated 5 out of 5 stars

Lisa lucy has been absolutely fabulous helping me get some things resolved with my home! I cannot thank her enough. She has got all my jobs booked in for me in a timely manner and she is always so hel... See more

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Rated 5 out of 5 stars

If the original installation team did their job properly we would have missed out on the great service and work ethic of the customer care team. Lisa in the office is always so kind and understanding,... See more

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Rated 3 out of 5 stars
Verified

We love the location of our new home and we also love the space the layout provides. Some features of the home are absolutely amazing. However, there are just far too many quality issues for this... See more

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Rated 5 out of 5 stars
Verified

I had a great experience purchasing a new DWH at Kingsgate Abingdon. We were able to do a part exchange for our new home. Dawn, the marketing representative, was excellent with her communication, and... See more

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Rated 5 out of 5 stars
Verified

We took up the part exchange option for our previous home with David Wilson and this made the moving process so much easier. No stress come moving day and fearing that the chain might collapse. It... See more

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Rated 5 out of 5 stars
Verified

Had a really good experience so far. Only minor snags which Owen our contact on site has been brilliant at communicating what and when the matters will be sorted out. Really good customer service.

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Rated 5 out of 5 stars

Mark John and Andy did an amazing job painting and doing some jobs around our home. They where immaculate with their work, I was really satisfied with the quality of the work it was really good they l... See more

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Rated 5 out of 5 stars
Verified

From the 1st time we stepped into the sales office to the moment we collected our keys, every single person in the team at David Wilson have been incredible. Our journey has been a particularly cha... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A Fantastic Experience with David Wilson Homes – Buckley Gardens, Melksham We moved into our brand new home at Buckley Gardens in Melksham in June, and we couldn’t be happier! Fr... See more

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Rated 5 out of 5 stars

I’ve lived in a david wilson home for over 2 years now and we’ve had a great experience, the team always do their best for you to resolve any queries and problems, big thanks to R W Derbyshire.

Company replied

Rated 5 out of 5 stars
Verified

Have been pleasantly surprised by the quality of our new home. Some really nice features and the few issues that we had were rectified quickly. The site manager and his team couldn’t do enough to... See more

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Rated 5 out of 5 stars
Verified

We had a smooth journey buying our David Wilson home. Team here are great and very welcoming on our moving in date. Made sure we are happy and gave us plenty of helpful information. We absolutely mad... See more

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Rated 5 out of 5 stars
Verified

So far our reservation has gone smoothly. We went to view with an intention to look at the show homes. After chatting to Sian and allowing us to go and think it through - one week later we are reservi... See more

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Rated 5 out of 5 stars
Verified

We have just reserved a property at Ashlawn Gardens with David Wilson Homes and the whole experience has been brilliant from the start. Our first contact was with Jade, who was so friendly, a... See more

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Rated 5 out of 5 stars
Verified

Louise and Anne have been so helpful throughout the whole process of our purchase of a new build. Their knowledge, support and guidance have been exemplary and we could not have done it without them.... See more

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Rated 5 out of 5 stars

I wanted to confirm how impressed i was with Andy W. We had part of our staircase replaced and Andy came in to put right the mess left from the changing such a bog item. I couldn't have been happier... See more

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Rated 5 out of 5 stars
Verified

From Jess and Gail on site to Beverley who somehow managed to get more information on what was happening with our sale as well as out purchase than the estate agents or solicitors , we felt very well... See more

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Rated 5 out of 5 stars
Verified

From the time we entered the sales office we were treated by extremely friendly and knowledgeable staff. We changed our minds from a property on another site and our reservation fee was transferred a... See more

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Rated 5 out of 5 stars
Verified

Great team at Languard site. Helpful and very knowledgeable. Dealing with Hollie who is fantastic making the experience as easy as it can be.

Company replied

Rated 5 out of 5 stars
Verified

From visiting the sales team for the first time, to the part-exchange, moving into our home, and the customer care, our experience with David Wilson Homes has been first class.

Company replied

Rated 5 out of 5 stars
Verified

The professionalism and knowledge of the Sales Negotiator. We called in to get information on one of the few remaining houses and before we knew it we had reserved it. No pressure or hassle, just a go... See more

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Rated 5 out of 5 stars
Verified

I have been waiting a while for my plot to be releasd ,Isabel has been fantastic all the way throw , she is a great asset to you and made me feel at ease all the way to the date I got my blue sticker... See more

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Rated 5 out of 5 stars
Verified

David Wilson Home Top class work man ship The central heating spot on And the thermostat very easy to use Quality off the bathrooms very good Both me my Husband very Happy

Company replied

Rated 5 out of 5 stars

Dave Cooper is the best technician.He will be very helpful 👌. Certerainly he did amazingly staircase bead work. Thanks a lot Dave.

Company replied

Rated 5 out of 5 stars
Verified

We’re in love with our new home! Gillian & Cassie in Kingsbourne sales have looked after us every step of the way through to helping us when we’ve struggled with finding a solicitor and mortgage bro... See more

Company replied

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Company details

  1. Home Builder
  2. Housing Development

Written by the company

New homes for sale with David Wilson Homes. With a wide range of homes available and many offers and schemes to be had, now is the best time to buy a new home


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours


Rated 3 out of 5 stars
Verified

First experience of a new build

The logistics of the company were under transition. The development was transferring to come under the management of another area. Consequently our experience was negatively affected due to lack of communication, and further exemplified by the sales representative moving on to another company and losing interest and accountability. The standard of finishing throughout was abhorrent and we had to report numerous malfunction of fixtures and fittings, such as leaks, apiancrs not working etc. The new site manager has been fabulous so far and reacted immediately and has assessed problems and esculated appropriately so hopefully things will be rectified. My excitement of moving into a new home was squashed within minutes.

September 26, 2025
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Reply from David Wilson Homes

Hello Joanne,

Thank you for sharing your experience, I’m really sorry to hear about the challenges you’ve faced. I’ve passed your feedback on and asked the team to reach out to check if there are any outstanding issues that still need resolving.

Kind regards,
Alice from the David Wilson Homes team.

UPDATE:
Good afternoon,
I understand you have now been contacted about the concerns you raised in this review.
Kind regards,
Bella

Rated 5 out of 5 stars

DWH Customer Care

DWH Customer Care team member, Andy , attended to carryout snagging for several issues which had arisen. Andy was friendly and polite. He carried out the repairs professionally and left the work areas clean and tidy. I woud be happy to use Andy again if required. Thank you Andy.

September 30, 2025
Unprompted review
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Reply from David Wilson Homes

Good evening, Mark.

We're happy to hear that the snagging issues were resolved professionally and efficiently. We appreciate your positive feedback, thank you.

Kind wishes,
Isla.

Rated 1 out of 5 stars

Roof leaks after 5 years DWH not accepting responsibility

I live in a block of flats built by DWH built in 2014, they are also the freeholder/landowner.
The roof started leaking across the site when just 5 years old. The leaks have got worse each year.
Now at 11 years old the roof needs major works and DWH are accepting no responsibility and have left leaseholders with massive bills.

October 2, 2025
Unprompted review
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Reply from David Wilson Homes

Good afternoon Andrew.
We appreciate you bringing this to our attention. We're sorry to hear about this issue. Please be assured that your comments will be highlighted to the team and we will ask that someone contacts you.
Kind regards,
Bella

Rated 3 out of 5 stars
Verified

Great location, lovely space, but lots of defects to fix

We love the location of our new home and we also love the space the layout provides. Some features of the home are absolutely amazing. However, there are just far too many quality issues for this to be considered a five star experience. The staff in the sales office have been great throughout, but the part exchange team were virtually non existent, as was the progression coordinator. Far too often, a lack of communication was simply blamed on people being on holiday. There are too many quality defects to list here, but a few highlights:

The house was not sparkle clean when we moved in, the finishing is poor and no one knows how the new heating systems work, so we haven't had a consistent hot water supply...

Let's see how things go over the next few months, as we settle in, while having to deal with the constant traffic of various different tradesmen coming into our home to repair faults...

September 25, 2025
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Reply from David Wilson Homes

Hello Ryan,

Thank you for sharing your feedback. I'm pleased to hear you’re enjoying the location and space of your new home, but sorry to learn of the issues you’ve experienced. I will pass your comments to the team and ask them to check in with you to ensure all snagging work is booked in and up to date.

Kind wishes,
Alice from the David Wilson Homes team.

UPDATE

Good afternoon, Ryan.

I am pleased to hear you have now been contacted directly about your review.

Kind regards,
Alice.

Rated 4 out of 5 stars

We are very happy with our new home in…

We are very happy with our new home in Nantwich and the whole experience of purchasing it. The property itself has a great finish, and the quality of the build has really impressed us. Our sales advisor, Jordan, deserves a special mention – they went out of their way to correct any miscommunications and made sure we had everything we wanted, always supportive and keen to help throughout the process.
As with most new builds, there were some delays, but the team kept us well-informed and handled everything with professionalism and care. We always felt reassured and in good hands. Overall, we are extremely pleased with both the service we received and the beautiful new home we now have.

September 20, 2025
Unprompted review
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Reply from David Wilson Homes

Hi Mary-Ellen,

Thank you for your review. I'm delighted to hear you’re so happy with your new home and that Jordan and the team made the process smooth and supportive.

I hope you enjoy many happy years in your new home,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars
Verified

I had a great experience purchasing a…

I had a great experience purchasing a new DWH at Kingsgate Abingdon. We were able to do a part exchange for our new home. Dawn, the marketing representative, was excellent with her communication, and we were offered some fantastic incentives. After the handover, Kerry took great care of us. The part-exchange process was smooth, and we received the keys to our new home faster than we had anticipated.

August 29, 2025
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Reply from David Wilson Homes

Good afternoon Tom.

We appreciate your positive feedback. We're happy to hear that you have found Dawn and Kerry be so helpful. We will certainly share your kind comments with the Kings Gate team. Best wishes to you in your new home.

Kind wishes,
Bella from the David Wilson Homes team.

Rated 5 out of 5 stars
Verified

moved into a new dwh just the other day

moved into a new dwh just the other day
and once again it became blatenly obvious what an excellent building company this is.exceptional build quality together with first class sales service. getting here was made all the more pleasant by gillian the sales agent who my wife and i found to very experienced and helpful.in fact i'd say she was instrumental in bringing about our move.

September 26, 2025
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Reply from David Wilson Homes

Good morning.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received and we will make sure Gillian gets to see your great feedback!
We wish you many happy years in your new home.
Kind regards, Charlotte.

Rated 5 out of 5 stars
Verified

Simmer

Aimee has been supportive and great during this very important journey in making a significant life changing decision. Thanks for the great help.

September 27, 2025
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Reply from David Wilson Homes

Good afternoon Olatunde.

We appreciate your positive feedback. We're happy to hear that you have found Aimee be so helpful. We will certainly share your kind comments with Aimee and the team.

Kind wishes,
Bella from the David Wilson Homes team.

Rated 5 out of 5 stars
Verified

We had a smooth journey buying our…

We had a smooth journey buying our David Wilson home. Team here are great and very welcoming on our moving in date. Made sure we are happy and gave us plenty of helpful information. We absolutely made a brilliant choice buying this home. Thank you.

September 26, 2025
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Reply from David Wilson Homes

Good morning,

We're happy to hear that you had a smooth home-buying experience! It's great to know that our team was welcoming and helpful during your move. Thank you for sharing your positive feedback; we appreciate it.

Kind regards,
Ros

Rated 5 out of 5 stars
Verified

Isabel Lees has been wonderful

Isabel Lees has been wonderful, since the first day we came to explore Thorseby Vale development, right up to us reserving our home. She has always been so friendly, knowledgable and has made the whole process less daunting. Very genuine and sincere, we never felt pressured, or like she was anything less than excited and positive for us. A joy to deal with

September 21, 2025
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Reply from David Wilson Homes

Good morning,

We're happy to hear that the home-buying process has been a positive experience so far. It's wonderful to know that our team member's knowledge and friendly approach made you feel comfortable and supported. Thank you for sharing your kind words!

Kind regards,
Ros

Rated 5 out of 5 stars
Verified

Mia Grapa was exceptionally receptive…

Mia Grapa was exceptionally receptive and very helpful during our reservation process

September 28, 2025
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Reply from David Wilson Homes

Good evening Colette.

We appreciate your positive feedback. We're happy to hear that you have found Mia to be so helpful. We will certainly share your kind comments with Mia and the team.

Kind wishes,
Bella from the David Wilson Homes team.

Rated 5 out of 5 stars
Verified

The sales advisor is very good at his…

The sales advisor is very good at his job
He is so keen and eager to help taking us through all the various aspects of getting a new home without holding back

September 21, 2025
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Reply from David Wilson Homes

Good evening,

We're glad you enjoyed your experience. Thank you for your kind words; we appreciate it.

Kind regards,
Bella

Rated 5 out of 5 stars
Verified

Over the moon with our bungalow.

We are very pleased with the standard of workmanship on our bungalow on Olive park Uttoxeter, we also visited many times during the build and found everyone to be extremely helpful and knowledgeable, it really has been a pleasure buying from David Wilson Homes, a great big thank you to Chris in sales, Tom, Russell and Ian the site agents and all the tradesmen that worked on plot 180. I would have no hesitation in recommending David Wilson to any future buyers they take great pride in customer satisfaction a rare commodity nowadays.

September 25, 2025
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Reply from David Wilson Homes

Good evening Dave.

Thank you for sharing such positive feedback. We’re delighted to hear that Chris, Tom, Russell and Ian provided great workmanship and a courteous service. We’ll be sure to pass your kind words on to them, they’ll be thrilled to know their efforts made such a difference.

Kind wishes,
Bella from the David Wilson Homes team

Rated 5 out of 5 stars
Verified

First class customer service

I’ve recently reserved a plot and both Tracey and Kate have been amazing, so helpful that they have made my journey so far first class.

September 21, 2025
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Reply from David Wilson Homes

Good evening.

We appreciate your positive feedback. We're happy to hear that you have found the team to be so helpful. We will certainly share your kind comments with Tracey, Kate and the team.

Kind wishes,
Bella from the David Wilson Homes team.

Rated 5 out of 5 stars
Verified

Brilliant Experience with Excellent…

Brilliant Experience with Excellent Experienced staff

September 28, 2025
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Reply from David Wilson Homes

Good evening Deepika.

We're glad you enjoyed your experience. Thank you for your kind words, we appreciate it.

Kind regards,
Bella from the David Wilson Homes team.

Rated 5 out of 5 stars
Verified

Professional & Considerate.

The staff at David Wilson Homes are both professional and considerate. It is a pleasure dealing with them.

August 16, 2025
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Reply from David Wilson Homes

Good morning, Kyonghui.

We appreciate your kind words. We are happy to hear that you found our team professional and considerate, making your experience a pleasure. Thank you.

Kind wishes,
Isla.

Rated 4 out of 5 stars
Verified

The friendly & professional

The friendliness & professional approach by the sales consultant. Providing all the information required on plots we were interested in. There are 2 points i would like to mention, we were interested in another plot and saw the show home at a different site. The front of the show home was different to the plot we saw so there was a bit of a disappointment there. The second point, whereas I appreciate there is a process David Wilson follows to obtain the relevant information from us. I think what needs to be considered is the availability of applicants to provide this. Both me and my partner have very high pressure professions with limited available time to make the necessary contacts. Personally I feel by allowing several days without constant reminders maybe a way forward. This in no way reflects on the salesman at the site, he is just following the process & procedures set out by David Wilson Homes

September 21, 2025
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Reply from David Wilson Homes

Good evening.

Thank you for your feedback. We acknowledge your disappointment regarding the show home's difference from the plot and the contact process's intensity. We will consider your comments about applicant availability when reviewing our procedures.

Kind wishes,
Isla.

Rated 5 out of 5 stars
Verified

Great serveces

Great serveces. Anything lovely!

September 26, 2025
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Reply from David Wilson Homes

Good evening,

We're glad you enjoyed your experience. Thank you for your kind words; we appreciate it!

Kind regards,
Ros

Rated 3 out of 5 stars

Lovely House, DWH good at start but Customer Care function is dubious

I did a review shortly after moving in and gave 5 stars so wanted to revisit now that we have lived in the property for 3 years. Overall the house has been great and the neighbourhood is lovely. On David Wilson themselves the sales to completion process was great and the on-site aftercare was brilliant too. Since moving to the support of the Customer Care team we have had mixed experiences. Generally they have honoured commitments to fix any issues and the tradespeople used have been generally good. However we have had numerous issues with our en-suite shower and DWH have failed repeatedly to ensure the correct standard of fix has been applied. In Jan 2024 we had to have the whole room ripped out due to escape of water and a full rebuild. Then in July of this year we once again found water streaming through our ceiling below. The tradesman who inspected found numerous issues in how the previous fix had been applied (a recurring pattern) and again we had to have work done to fix. David Wilson will not commit currently to covering the latest fix for more than 12 months even though we have had numerous issues and water flooded through our ceiling 17 months on last time around. We still haven't had 2 years go by without water coming through the ceiling so we have asked to speak to a local area director on the matter but the customer care team generally answer questions like a chat bot and do not seem to really care about the experience we have gone through. I really don't think it is unreasonable for DWH to commit to their customers that they will go two years without water pouring through a ceiling due to their improper workmanship.

September 26, 2025
Unprompted review
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Reply from David Wilson Homes

Good afternoon Paul,

I'm sorry to read of your frustration and appreciate you sharing this detailed feedback. I’ve passed your review to our Customer Care team so they can look into this and address the concerns you’ve raised.

Kind regards,
Alice from the David Wilson Homes team

Rated 5 out of 5 stars
Verified

A job well done

Overall my experience was really good from the start. The sales lady Karen was really brilliant, she made me feel like a valuable customer and her communication on big or small issues was really top notch.
The team from the Sales manager, Site Manager and workers on the site were all respectful, helpful and friendly. I cannot thank them enough for their help.

September 25, 2025
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Reply from David Wilson Homes

Good morning, Jeanette.

We appreciate your positive feedback. We're happy to hear that you felt valued and that the team was helpful and respectful. We will certainly share your kind comments with them.

Kind wishes,
Isla.

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