David Wilson Homes Reviews 6,015

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, supportive, and professional approach, highlighting specific individuals who went above and beyond to ensure a smooth and stress-free home-buying journey. Consumers appreciate the team's knowledge, expertise, and genuine care, noting that they felt valued and well-supported throughout the entire process, from initial inquiries to post-completion assistance. People express high satisfaction with the service provided, emphasizing the seamless and efficient nature of the buying experience. Reviewers also commend the company's locations and the quality of the homes, noting the attention to detail and high standards of construction. Consumers are particularly pleased with how quickly and professionally any minor issues were resolved, further solidifying their positive impressions of the company.

Based on these reviews

Rated 4 out of 5 stars

We are very happy with our new home in Nantwich and the whole experience of purchasing it. The property itself has a great finish, and the quality of the build has really impressed us. Our sales advi... See more

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Rated 4 out of 5 stars
Verified

It was a seamless process. DWH was quite generous. Quality homes and design. The process went well although a little snag towards the end but got there in the end.

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Rated 5 out of 5 stars
Verified

Lapwing Green DWH is by far one of the best companies I have ever dealt with. They got excellent people who patiently answered all my queries and listened to my concerns, they are very professional a... See more

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Rated 5 out of 5 stars

David Willson Homes at Wendel view in our personal experience have been amazing, starting from very first conversation and all way through to completion. Michelle has been amazing, always there t... See more

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Rated 5 out of 5 stars

Have been pleasantly surprised with our new home in Ersham Park. Love the quality of our property, any issues have been resolved quickly and professionally. Gabriel and Sammy have been so helpful... See more

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Rated 5 out of 5 stars
Verified

Conor the sales advisor was so helpful, sent me a video walk through of the plot. Advised of upgrades and offers and incentives which were on offer. Very helpful and informative. Made me feel like... See more

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Rated 5 out of 5 stars
Verified

After a difficult time trying to find the right property we came across Aimee at the Woodlands Broadoak. She was/is so helpful and made everything regarding reserving our property seamless. We... See more

Company replied

Rated 5 out of 5 stars
Verified

With DWH, we bought our first house. Katie from DWH@Otter Stone Manor did a great job, answering all of our questions, and gave us much advice and support during this quite difficult process for us.... See more

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Rated 5 out of 5 stars

Brilliant friendly and prompt service. This started with Bethany in David Wilson customer service department who gets things done. She is polite, knowledgeable and well organised. Communication is... See more

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Rated 5 out of 5 stars

I wanted to give the gratitude deserved by John and Mark, They changed my back door. From the moment they arrived until they left nothing was too much. They are great guys who chat which delivers co... See more

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Rated 5 out of 5 stars

Just moved to our home in Hughes Meadow, Telford. From the sales ladies to the site managers all our interactions have been pleasant. Special mention to the Assistant Manager, Dylan who has attended a... See more

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Rated 5 out of 5 stars
Verified

Isabel Lees has been wonderful, since the first day we came to explore Thorseby Vale development, right up to us reserving our home. She has always been so friendly, knowledgable and has made the whol... See more

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Rated 5 out of 5 stars

After recently retiring we were looking we thought to downsize. We currently have a David Wilson home and saw a new site we were interested in The Hawthornes. After a visit and long chat with Tom... See more

Company replied

Rated 5 out of 5 stars
Verified

I moved into my new home at Inglewhite on Friday the 26th September and I couldn’t be more please with the house and the attention I have received from Debbie, Rob & Grant. Each time I've had an is... See more

Company replied

Rated 5 out of 5 stars
Verified

moved into a new dwh just the other day and once again it became blatenly obvious what an excellent building company this is.exceptional build quality together with first class sales service. getti... See more

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Rated 5 out of 5 stars

DWH Customer Care team member, Andy , attended to carryout snagging for several issues which had arisen. Andy was friendly and polite. He carried out the repairs professionally and left the work are... See more

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Rated 5 out of 5 stars

From the very start, our experience has been great. The sales representative, was brilliant — she made us feel like a truly valued customer and always kept us informed, no matter how big or small th... See more

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Rated 5 out of 5 stars

I have an extremely amazing & wonderful experience with this beautiful souls more like the universe align them to us, They are totally supportive and loving with a great customer service the journey w... See more

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Rated 5 out of 5 stars
Verified

I’ve just reserved my plot with David Wilson Homes, and the experience so far has been excellent. Juelee and Cristina have been incredibly helpful, professional, and supportive throughout the process... See more

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Rated 5 out of 5 stars
Verified

Just bought our first home through David Wilson and we’re throughly impressed. The service was great, everyone we dealt with was super friendly and approachable. Smooth and easy process. The great ser... See more

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Rated 5 out of 5 stars

Our entire experience with David Wilson has been superb, from when we initially viewed the show home right up until completion and aftercare. Giorgia at Glenvale Park was extremely helpful and always... See more

Company replied

Rated 5 out of 5 stars

From the moment we walked into the sales office, the experience was exceptional. Kate, our Sales Advisor, truly listened to what we wanted in a home and found us the perfect plot with warmth and profe... See more

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Rated 5 out of 5 stars
Verified

just completed a part exchange, from deposit to moving house less than 6 weeks. Process was smooth and everyone so helpful, great Experiannce and the house is perfect for us as a family

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Rated 5 out of 5 stars

I wanted to ensure that Simon J Asst Manager got the recognition he deserved. During the closing stages of our development Simon has been absolutely brilliant. I have approached him on several occasi... See more

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Rated 5 out of 5 stars
Verified

Overall my experience was really good from the start. The sales lady Karen was really brilliant, she made me feel like a valuable customer and her communication on big or small issues was really top... See more

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Rated 5 out of 5 stars

Lisa lucy has been absolutely fabulous helping me get some things resolved with my home! I cannot thank her enough. She has got all my jobs booked in for me in a timely manner and she is always so hel... See more

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Rated 5 out of 5 stars

If the original installation team did their job properly we would have missed out on the great service and work ethic of the customer care team. Lisa in the office is always so kind and understanding,... See more

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Rated 3 out of 5 stars
Verified

We love the location of our new home and we also love the space the layout provides. Some features of the home are absolutely amazing. However, there are just far too many quality issues for this... See more

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Rated 5 out of 5 stars
Verified

I had a great experience purchasing a new DWH at Kingsgate Abingdon. We were able to do a part exchange for our new home. Dawn, the marketing representative, was excellent with her communication, and... See more

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Rated 5 out of 5 stars
Verified

We took up the part exchange option for our previous home with David Wilson and this made the moving process so much easier. No stress come moving day and fearing that the chain might collapse. It... See more

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Rated 5 out of 5 stars
Verified

Had a really good experience so far. Only minor snags which Owen our contact on site has been brilliant at communicating what and when the matters will be sorted out. Really good customer service.

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Rated 5 out of 5 stars

Mark John and Andy did an amazing job painting and doing some jobs around our home. They where immaculate with their work, I was really satisfied with the quality of the work it was really good they l... See more

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Rated 5 out of 5 stars
Verified

From the 1st time we stepped into the sales office to the moment we collected our keys, every single person in the team at David Wilson have been incredible. Our journey has been a particularly cha... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A Fantastic Experience with David Wilson Homes – Buckley Gardens, Melksham We moved into our brand new home at Buckley Gardens in Melksham in June, and we couldn’t be happier! Fr... See more

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Rated 5 out of 5 stars

I’ve lived in a david wilson home for over 2 years now and we’ve had a great experience, the team always do their best for you to resolve any queries and problems, big thanks to R W Derbyshire.

Company replied

Rated 5 out of 5 stars
Verified

Have been pleasantly surprised by the quality of our new home. Some really nice features and the few issues that we had were rectified quickly. The site manager and his team couldn’t do enough to... See more

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Rated 5 out of 5 stars
Verified

We had a smooth journey buying our David Wilson home. Team here are great and very welcoming on our moving in date. Made sure we are happy and gave us plenty of helpful information. We absolutely mad... See more

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Rated 5 out of 5 stars
Verified

So far our reservation has gone smoothly. We went to view with an intention to look at the show homes. After chatting to Sian and allowing us to go and think it through - one week later we are reservi... See more

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Rated 5 out of 5 stars
Verified

We have just reserved a property at Ashlawn Gardens with David Wilson Homes and the whole experience has been brilliant from the start. Our first contact was with Jade, who was so friendly, a... See more

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Rated 5 out of 5 stars
Verified

Louise and Anne have been so helpful throughout the whole process of our purchase of a new build. Their knowledge, support and guidance have been exemplary and we could not have done it without them.... See more

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Rated 5 out of 5 stars

I wanted to confirm how impressed i was with Andy W. We had part of our staircase replaced and Andy came in to put right the mess left from the changing such a bog item. I couldn't have been happier... See more

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Rated 5 out of 5 stars
Verified

From Jess and Gail on site to Beverley who somehow managed to get more information on what was happening with our sale as well as out purchase than the estate agents or solicitors , we felt very well... See more

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Rated 5 out of 5 stars
Verified

From the time we entered the sales office we were treated by extremely friendly and knowledgeable staff. We changed our minds from a property on another site and our reservation fee was transferred a... See more

Company replied

Rated 5 out of 5 stars
Verified

Great team at Languard site. Helpful and very knowledgeable. Dealing with Hollie who is fantastic making the experience as easy as it can be.

Company replied

Rated 5 out of 5 stars
Verified

From visiting the sales team for the first time, to the part-exchange, moving into our home, and the customer care, our experience with David Wilson Homes has been first class.

Company replied

Rated 5 out of 5 stars
Verified

The professionalism and knowledge of the Sales Negotiator. We called in to get information on one of the few remaining houses and before we knew it we had reserved it. No pressure or hassle, just a go... See more

Company replied

Rated 5 out of 5 stars
Verified

I have been waiting a while for my plot to be releasd ,Isabel has been fantastic all the way throw , she is a great asset to you and made me feel at ease all the way to the date I got my blue sticker... See more

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Rated 5 out of 5 stars
Verified

David Wilson Home Top class work man ship The central heating spot on And the thermostat very easy to use Quality off the bathrooms very good Both me my Husband very Happy

Company replied

Rated 5 out of 5 stars

Dave Cooper is the best technician.He will be very helpful 👌. Certerainly he did amazingly staircase bead work. Thanks a lot Dave.

Company replied

Rated 5 out of 5 stars
Verified

We’re in love with our new home! Gillian & Cassie in Kingsbourne sales have looked after us every step of the way through to helping us when we’ve struggled with finding a solicitor and mortgage bro... See more

Company replied

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Company details

  1. Home Builder
  2. Housing Development

Written by the company

New homes for sale with David Wilson Homes. With a wide range of homes available and many offers and schemes to be had, now is the best time to buy a new home


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

The David Wilson experience

The professionalism and knowledge of the Sales Negotiator. We called in to get information on one of the few remaining houses and before we knew it we had reserved it. No pressure or hassle, just a good customer experience.

September 28, 2025
David Wilson Homes logo

Reply from David Wilson Homes

Good afternoon.

We're happy to hear that you have had a positive experience. Thank you for sharing your feedback; we appreciate it greatly.

Kind wishes,
Isla.

Rated 5 out of 5 stars
Verified

Very impressed

Just bought our first home through David Wilson and we’re throughly impressed. The service was great, everyone we dealt with was super friendly and approachable. Smooth and easy process. The great service continues post completion too!

September 26, 2025
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Reply from David Wilson Homes

Good morning, Hollie.

We're happy to hear that you've had such a positive experience purchasing your first home. Thank you for taking the time to share your your feedback.

Kind wishes,
Isla.

Rated 5 out of 5 stars

Great customer care

From the very start, our experience has been great. The sales representative, was brilliant — she made us feel like a truly valued customer and always kept us informed, no matter how big or small the issue. Her communication and professionalism were outstanding.
The Assistant Site Manager, Dylan, has been incredibly helpful throughout the process. Nothing is ever a problem and he has been on hand to assist with some
minor issues as soon as they are reported. This is much appreciated.

October 5, 2025
Unprompted review
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Reply from David Wilson Homes

Good morning, Lisa.

We appreciate you taking the time to share your experience. We will be sure to pass along your kind words.

Kind wishes,
Isla.

Rated 5 out of 5 stars
Verified

I have been waiting a while for my plot…

I have been waiting a while for my plot to be releasd ,Isabel has been fantastic all the way throw , she is a great asset to you and made me feel at ease all the way to the date I got my blue sticker on my plot

October 5, 2025
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Reply from David Wilson Homes

Good evening.

We're happy to hear that you had a positive experience. Thank you for your feedback and recognition of our team member's efforts.

Kind wishes,
Isla.

Rated 5 out of 5 stars
Verified

Excellent Customer Service

After a difficult time trying to find the right property we came across Aimee at the Woodlands Broadoak. She was/is so helpful and made everything regarding reserving our property seamless.

We love the Bayswater and can't wait to take ownership.

Thanks David Wilson but thanks to Aimee as this purchase wouldn't have been possible without her.

October 5, 2025
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Reply from David Wilson Homes

Good evening, Mrs Relf.

We're happy to hear that the reservation process went smoothly. We appreciate you taking the time to share your positive feedback, thank you.

Kind wishes,
Isla.

Rated 5 out of 5 stars
Verified

Beverley was so helpful and made the…

Beverley was so helpful and made the whole experience easy

October 5, 2025
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Reply from David Wilson Homes

Good evening, Amanda.

Thank you for your positive feedback, we really appreciate you taking the time to share it with us.

Kind wishes,
Isla.

Rated 5 out of 5 stars
Verified

The sales representative was very…

The sales representative was very helpful and the whole transition is smooth, this is the first time I have ever sold and bought a property- great experience (not as stressful as I thought it would be) - very happy with the way everything was- thank you

October 5, 2025
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Reply from David Wilson Homes

Good evening.

We're happy to hear that everything has gone smoothly. It's great to know your first experience selling and buying property was a positive one. Thank you for your feedback.

Kind wishes,
Isla.

Rated 1 out of 5 stars

Very rude lady in castle Sykes sales…

Very rude lady in castle Sykes sales office, would never buy one out of principle

October 4, 2025
Unprompted review
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Reply from David Wilson Homes

Good morning, Daniel.

We appreciate your feedback and we are very sorry that you've had a negative experience. We will address this internally to ensure better service.

Kind wishes,
Isla.

UPDATE:
Good afternoon,
I understand you have now been contacted about the concerns you raised in this review.
Kind regards,
Bella

Rated 5 out of 5 stars
Verified

Had a really good experience so far

Had a really good experience so far. Only minor snags which Owen our contact on site has been brilliant at communicating what and when the matters will be sorted out. Really good customer service.

September 26, 2025
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Reply from David Wilson Homes

Good afternoon, Sarah.
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received.
We’ll make sure Owen and the team gets to see your great feedback!
Kind regards, Charlotte.

Rated 5 out of 5 stars

Excellent Knowledge and Expertise

After recently retiring we were looking we thought to downsize.
We currently have a David Wilson home and saw a new site we were interested in The Hawthornes.
After a visit and long chat with Tom the excellent sales advisor there we viewed several homes and other David Wilson show homes in the area.
For now we have decided not to move and not downsize but when we do we will again be purchasing a David Wilson home.
The service and expertise is second to none and the friendly knowledgeable staff are a credit to David Wilson.

October 4, 2025
Unprompted review
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Reply from David Wilson Homes

Good afternoon.
Thank you for your kind review, we're happy to hear that you had such a positive experience.
We’ll make sure Tom and the team get to see your great feedback!
Thank you also for continuing to consider us for your next home purchase.
Kind Regards, Charlotte.

Rated 5 out of 5 stars
Verified

Fantastic!

Louise and Anne have been so helpful throughout the whole process of our purchase of a new build. Their knowledge, support and guidance have been exemplary and we could not have done it without them. We couldn’t ask for a better service!

September 26, 2025
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Reply from David Wilson Homes

Good morning, Abi.

We appreciate you taking the time to share your positive experience and we are happy to hear that the team have supported you during the process.

Kind wishes,
Isla.

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service whilst buying our new home.
Kept up to date with the build, and any of my concerns were dealt with very promptly.
Thank you

October 3, 2025
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Reply from David Wilson Homes

Good evening,

We're happy to hear that you had excellent service while buying your new home. We appreciate that you were kept updated and your concerns were promptly addressed. Thank you!

Kind regards,
Ros

Rated 1 out of 5 stars

No Respect shown

I have asked this Company to take me off its mailing lists many many times.
They show a total lack of respect for the individual and rules governing mailing lists.

September 1, 2025
Unprompted review
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Reply from David Wilson Homes

Good evening Mark,

Thank you for your review and I am sorry to hear of your experience. If you send an email with your name and phone number to dataprotectionmanager@dwh.co.uk, you will be removed from the text updates. You will then receive an email to confirm when you've been removed from our database.

If you'd like to stop seeing sponsored posts from David Wilson Homes in the future, you can do so by clicking on the three dots in the top left, then click on Why am I seeing this ad, and from the Options dropdown, select hide all posts from this advertiser.

Best wishes, Ros

Rated 5 out of 5 stars
Verified

Friendly and Efficient Staff

From the time we entered the sales office we were treated by extremely friendly and knowledgeable staff. We changed our minds from a property on another site and our reservation fee was transferred and the new property reservation was done very efficiently

October 3, 2025
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Reply from David Wilson Homes

Good afternoon,

We're happy to hear that you had such a positive experience with our team. We appreciate you choosing us, and we're glad the reservation transfer process was efficient for you. Thanks for your feedback.

Kind regards,
Ros

Rated 5 out of 5 stars

Our entire experience with David Wilson…

Our entire experience with David Wilson has been superb, from when we initially viewed the show home right up until completion and aftercare. Giorgia at Glenvale Park was extremely helpful and always went the extra mile for us. She made the process as simple as possible and we really felt that she genuinely wanted to make buying a new home an exciting and seamless experience. We couldn't recommend David Wilson and the team at Glenvale Park enough.

October 3, 2025
Unprompted review
David Wilson Homes logo

Reply from David Wilson Homes

Good afternoon,

We're happy to hear that your experience was superb, from start to aftercare. It's also great to know that our team made buying your new home exciting and seamless. We appreciate your recommendation!

Kind regards,
Ros

Rated 1 out of 5 stars

Disappointing

We moved into a David Wilson Home, in August. The property was built in 2021. On returning from holiday a couple of weeks later we discovered a vertical tile, on the floor broken, that had fallen from the front of the house, along with a bent nail.
Although the build is over 2 years old we thought that we could contact David Wilson Homes, for assistance. It is clear that the bent nail would have meant the tile was not fixed correctly at the tiling stage.
They quoted 'although it is a defect, it is more than 2 years old'.
They therefore propose to do nothing.
What a shame that we bought the property on what we thought was quality and would have some back up from the developer for shoddy workmanship.
We now stand to be out of pocket for these repairs!

September 10, 2025
Unprompted review
David Wilson Homes logo

Reply from David Wilson Homes

Good afternoon Lynne,

We're very sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team.

Kind regards,
Ros

Rated 5 out of 5 stars
Verified

I moved into my new home at Inglewhite…

I moved into my new home at Inglewhite on Friday the 26th September and I couldn’t be more please with the house and the attention I have received from Debbie, Rob & Grant. Each time I've had an issue, such as the bath seal breaking, Doors that need re-hanging, walls needing a touch up, Plinths needing resetting due to new flooring, Rob and Debbie have been at it, they’ve solved or fixed all my issues with speed, quality and with a smile which to me shows fantastic customer focus.
Thank you for all your help making my move seem easy when everyone knows it can be a stressful time.
Amazing Team.

September 26, 2025
David Wilson Homes logo

Reply from David Wilson Homes

Good afternoon, Paul.

We're happy to hear that you're pleased with your new home and the support you've received. Thank you for your kind words and valuable feedback.

Kind wishes,
Isla.

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