Great location, lovely space, but lots of defects to fix
We love the location of our new home and we also love the space the layout provides. Some features of the home are absolutely amazing. However, there are just far too many quality issues for this to be considered a five star experience. The staff in the sales office have been great throughout, but the part exchange team were virtually non existent, as was the progression coordinator. Far too often, a lack of communication was simply blamed on people being on holiday. There are too many quality defects to list here, but a few highlights:
The house was not sparkle clean when we moved in, the finishing is poor and no one knows how the new heating systems work, so we haven't had a consistent hot water supply...
Let's see how things go over the next few months, as we settle in, while having to deal with the constant traffic of various different tradesmen coming into our home to repair faults...
Reply from David Wilson Homes
Hello Ryan,
Thank you for sharing your feedback. I'm pleased to hear you’re enjoying the location and space of your new home, but sorry to learn of the issues you’ve experienced. I will pass your comments to the team and ask them to check in with you to ensure all snagging work is booked in and up to date.
Kind wishes,
Alice from the David Wilson Homes team.
UPDATE
Good afternoon, Ryan.
I am pleased to hear you have now been contacted directly about your review.
Kind regards,
Alice.
