Paul Glanfield

I did a review shortly after moving in and gave 5 stars so wanted to revisit now that we have lived in the property for 3 years. Overall the house has been great and the neighbourhood is lovely. On David Wilson themselves the sales to completion process was great and the on-site aftercare was brilliant too. Since moving to the support of the Customer Care team we have had mixed experiences. Generally they have honoured commitments to fix any issues and the tradespeople used have been generally good. However we have had numerous issues with our en-suite shower and DWH have failed repeatedly to ensure the correct standard of fix has been applied. In Jan 2024 we had to have the whole room ripped out due to escape of water and a full rebuild. Then in July of this year we once again found water streaming through our ceiling below. The tradesman who inspected found numerous issues in how the previous fix had been applied (a recurring pattern) and again we had to have work done to fix. David Wilson will not commit currently to covering the latest fix for more than 12 months even though we have had numerous issues and water flooded through our ceiling 17 months on last time around. We still haven't had 2 years go by without water coming through the ceiling so we have asked to speak to a local area director on the matter but the customer care team generally answer questions like a chat bot and do not seem to really care about the experience we have gone through. I really don't think it is unreasonable for DWH to commit to their customers that they will go two years without water pouring through a ceiling due to their improper workmanship.

Purchased a Christmas flower box for my wife. Beautiful flowers in very good condition.

We moved into our new David Wilson home approx 3 weeks ago so feel well positioned to now review the overall service from the start to present day. The Sales process itself was well managed and DWH were always very much on the ball with everything. Our local Sales Office contact was fantastic throughout the process. Prior to moving in we were allowed access to the home to measure up and prepare. We also received a home tour shortly before moving in - this was very good and the site team demonstrated a real pride in their work and perfectionist approach to things. The only real negative I would raise is that during this home tour they didn't show us the working of the digitial heating thermostat system. Although they left instructions for once we moved in a key issue which also impacted one of our neighbours is the hot water control is programmed through this system and ours was defaulted to only allow hot water at certain times of day. We did figure it out a couple of cold showers later but it's no obvious nor normal to have hot water set on a schedule. 3 weeks in and the build quality of our home seems very good and we are happy with everything. A couple of minor snags noticed and the site team have been incredibly responsive and accommodating in getting these resolved for us. Generally speaking very difficult to fault the whole process and DWH experience to be fair.

Unfortunately I have had a very very poor experience with Scottish Power. I was transferred to Scottish Power in October 2020 following the collapse of Tonik - I was offered a good tariff for the opening period and was promised payment of the Tonik credit balance owed to me from the previous provider. By June I still had not received the credit due to me despite monthly emails to them and I was also contacted to confirm I was being moved to a far more expensive tariff. At this point in time I decided to switch providers and made the switch from 29th June. I received a final bill from Scottish Power asking me to make a payment to them based on my final readings - the bill was valid however I contacted them yet again to confirm I needed the credit balance applied to my account from Tonik Energy. Finally after much pain I got an email confirming everything was sorted and with the Tonik Energy credit allocated to my account I was due a credit from Scottish Power as it was higher than the final Scottish Power bill. I was assured the matter was fully resolved and account settled, closed job done! I received a cheque from Scottish Power in the post as expected. However, a month later after moving to my new provider I have suddenly started receiving new 'Final Bill' reminders and a chase for payment for the entire original value of the Tonik credit. My communications to Scottish Power are met with wall to wall silence, I am being harrassed for payment with emails (sent at 3am), texts and letters and when I finally get through to anyone on the phone they seem powerless to actually fix the situation despite all acknowledging there is clearly an error. Still waiting for a response and resolution as am bewildered how an account closed a month ago can suddenly become reactivated and set to a rather expensive final bill. It appears the Tonik credit was either incorrectly removed from my account at the start of August or fraudulently removed by an internal member of staff. I am at a loss as to which has happened because nobody at Scottish Power has contacted me. So put simply my advice would have to be to avoid Scottish Power. They talk the talk, send lovely surveys about how they want to own the customers query etc etc but they just do not seem to have any interest or urgency in resolving what is clearly an internal issue their end and instead are quite happy to cause customers grief. I hope to get a resolution at some stage but my interactions have given me little faith that I won't now spend months being chased down for a fictional sum of money.

Unfortunately I have had a very very poor experience with Scottish Power. I was transferred to Scottish Power in October 2020 following the collapse of Tonik - I was offered a good tariff for the opening period and was promised payment of the Tonik credit balance owed to me from the previous provider. By June I still had not received the credit due to me despite monthly emails to them and I was also contacted to confirm I was being moved to a far more expensive tariff. At this point in time I decided to switch providers and made the switch from 29th June. I received a final bill from Scottish Power asking me to make a payment to them based on my final readings - the bill was valid however I contacted them yet again to confirm I needed the credit balance applied to my account from Tonik Energy. Finally after much pain I got an email confirming everything was sorted and with the Tonik Energy credit allocated to my account I was due a credit from Scottish Power as it was higher than the final Scottish Power bill. I was assured the matter was fully resolved and account settled, closed job done! I received a cheque from Scottish Power in the post as expected. However, a month later after moving to my new provider I have suddenly started receiving new 'Final Bill' reminders and a chase for payment for the entire original value of the Tonik credit. My communications to Scottish Power are met with wall to wall silence, I am being harrassed for payment with emails (sent at 3am), texts and letters and when I finally get through to anyone on the phone they seem powerless to actually fix the situation despite all acknowledging there is clearly an error. Still waiting for a response and resolution as am bewildered how an account closed a month ago can suddenly become reactivated and set to a rather expensive final bill. It appears the Tonik credit was either incorrectly removed from my account at the start of August or fraudulently removed by an internal member of staff. I am at a loss as to which has happened because nobody at Scottish Power has contacted me. So put simply my advice would have to be to avoid Scottish Power. They talk the talk, send lovely surveys about how they want to own the customers query etc etc but they just do not seem to have any interest or urgency in resolving what is clearly an internal issue their end and instead are quite happy to cause customers grief. I hope to get a resolution at some stage but my interactions have given me little faith that I won't now spend months being chased down for a fictional sum of money.

Price good, delivery options and process very good. But product arrived with No plug attached, this really should have been made clear at time of purchase. Why would I want a product to arrive not fitted with a UK plug???? So they need to work on that. Be careful.