2 items, in stock and delivery very good. Price including delivery was cheapest across 12 different web shops. Gave 4 stars as delivery took 5 days overall. It made no difference for us for this or... See more
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Company details
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Buzz Catering Supplies are a well established company supplying commercial catering equipment and supplies to the entertainment, restaurant and hospitality industry. With a large distribution centre & central offices located in Bishops Stortford, Hertfordshire, and extensive customer services such as a servicing department, 24 hour support hotline, a cash and carry, massive showroom and more, Buzz Catering Supplies truly is the "one-stop-shop" for everything catering. Built through years of good service, top quality products and our "Lowest Price Promise", we have been able to grow into one of the largest independent suppliers to the trade, with an impressive list of Pub Groups, Hotels, Clubs and Restaurant chains that have used us for many years. With over 11,000 customers, Buzz Catering Supplies has been in operation for over 30 years consistently providing the best quality catering products at prices you can afford.
Contact info
Unit F Woodside Industrial Estate, CM23 5RG, Bishop's Stortford, United Kingdom
- 01279876500
- sales@buzzsupplies.co.uk
- www.buzzcateringsupplies.com
Replied to 49% of negative reviews
Typically takes over 1 month to reply
Jo Elliott is an amazing asset to the company
Solely basing this review on Jo Elliott, the amazing woman that helped me with my order I would give 5million out of 10 stars. She is an asset to this company and is worth her weight in gold. She went above and beyond for me. It is refreshing to be greeted and helped by someone in the service industry with such care and genuine concern. Thank you very much Jo.
Perfect 5* Service
Perfect. Great customer service, answered all my queries promptly, the product was an excellent price and it was delivered very quickly
Top up order
Ordered six more bowls of a set we already had for years!! Great quality and fair prices for what you are paying for. Packed securely and quick delivery.
Only bought spoons but the were very…
Only bought spoons but the were very good value and arrived pretty quickly
dealt with my return and new order very efficiently.
dealt with my return and new order very efficiently.
very helpfull.
Excellent service from start to finish
Excellent service from start to finish. I would highly recommend.
Robust construction
Finally bought a mouli to process my vast tomato crop. The Masterclass rotary food mill seemed to pass the review test. Found it easy to construct and use....saved a heck of a lot of arm work and sieved the skins and pips out perfectly. Didn't read instructions of course, but realised, turning counterclockwise brings pulp back into play instead of it all going up sides!🤣. Very happy with it so far.
Very disappointed with your service
Very disappointed with your service, received wrong and poor quality order and broken plates bad packaging. When I rang to speak to them, they were unhelpful and rude.
This is not nice, but it’s fine as there’s plenty of other company I can buy from.
Great price and service
2 items, in stock and delivery very good. Price including delivery was cheapest across 12 different web shops.
Gave 4 stars as delivery took 5 days overall. It made no difference for us for this order but generally accepted standard now is 2 to 3 days from order.
Great service
Great experience from start to finish.Ordered dishwasher for local community centre on Tuesday, it arrived 9a.m. Wednesday with a phone call from the driver an hour before delivery. Fantasic service and all working as should. Thank you.
I opted for Gold membership because it…
I opted for Gold membership because it says 20% discount on all orders. But never seen any discount. Just marketing gimmicks like many other online sellers. I end up ordering from other places where prices are lower without any kind of membership. I suggest other users not to fall in for gold or any other membership schemes.
Smooth transaction
Smooth transaction. Prompt delivery. Chat line helpful pre-purchase.
Great service
Great service, great range and great customer service. What’s not to love
Exceptional customer service
Exceptional customer service, great prices and quick delivery. Could not ask for more, 2 orders and would definitely use again….
Speed rail and accessories
My first time order experience was not a good one. The main part of the order (Speed Rail) I needed for my bar opening day did not arrive on time and the stainless steel drip tray did not have any non slip pads with it. The communication was not good either as I had to chase them. I think I am being fair with my rating.
No tracking number for an expensive…
No tracking number for an expensive item. No correspondence of day of delivery. No notification of delivery. When delivered left outside of door in pouring rain and it's an electrical item.
Ordered at the beginning of October for…
Ordered at the beginning of October for a next day delivery had to chase up the order as it was late, when it eventually arrived it was completely the wrong item that I hadn’t ordered, have emailed to sort and now my emails are bouncing. Very unprofessional strange business, would avoid at all costs.
Won't ever use again
A dishwasher which is less than 6 months old, and with minimal usage, started leaking from an elbow joint. Despite being covered for parts under warranty Buzz Catering insist on a written engineers report - one from our in-house maintenance team is not sufficient. They recommended an engineer from 40 miles away - so a 2 hour round trip to write a report to tell us the the elbow joint has failed, something we already know. Customer care is non existent and I won't ever use them again.
AVOID THIS COMPANY
AVOID THIS COMPANY! Disgusting customer care. Spoke to two people, Hannah and Lucy about a £1300 order that was shipped at the beginning of the week and both disappeared on me, without giving any resolution or information on where the item is. Was told they would get back to me, nothing. Hannah just stopped replying to me mid conversation. Absolutely terrible customer care.

Reply from Buzz Supplies Ltd
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