Buzz Supplies Ltd Reviews 2,234

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide range of products available and the competitive pricing. People highlight the good quality of the products and the efficiency of the customer service team in resolving issues. Consumers find the website easy to navigate and the ordering process simple. The delivery service is generally efficient, although some reviewers have reported occasional issues with delivery times and communication. Some people have also praised the promptness of the service. Overall, reviewers are satisfied with the service and would recommend the company to others.

Based on these reviews

Rated 4 out of 5 stars
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2 items, in stock and delivery very good. Price including delivery was cheapest across 12 different web shops. Gave 4 stars as delivery took 5 days overall. It made no difference for us for this or... See more

Rated 4 out of 5 stars
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I ordered a pack of six porcelite 27cm white wide rim pasta plates and six 30cm white oval plates. The delivery very was really quick but I knew something was wrong as soon as I picked up the box. Thr... See more

Rated 4 out of 5 stars
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Catering Descaler ordered and paid for with ease. The product works fast and efficiently. The only problem I had was the delivery. Was supposed to be delivered to an office on the ground floor, but... See more

Rated 4 out of 5 stars

We received the double the amount of mugs that we ordered. I called Buzz for them to organise collection from us of the excess order. I spoke to Jo Elliot, who is always so cheerful and makes an othe... See more

Rated 5 out of 5 stars
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Finally bought a mouli to process my vast tomato crop. The Masterclass rotary food mill seemed to pass the review test. Found it easy to construct and use....saved a heck of a lot of arm work and sie... See more

Rated 2 out of 5 stars
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I opted for Gold membership because it says 20% discount on all orders. But never seen any discount. Just marketing gimmicks like many other online sellers. I end up ordering from other places where p... See more

Rated 2 out of 5 stars
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Received broken very badly packed 24 Churchill expensive rimmed pasta bowls. The plates were not good quality, colour is faded and box were not packed with any protective material. I have tried se... See more

Rated 5 out of 5 stars
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Great experience from start to finish.Ordered dishwasher for local community centre on Tuesday, it arrived 9a.m. Wednesday with a phone call from the driver an hour before delivery. Fantasic service a... See more

Rated 5 out of 5 stars
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I have ordered from buzz catering supplies quite a few times product's are quite competitive and quality good. I have had some issues with wrong deliveries but a call to the ladies in the office and i... See more

Rated 3 out of 5 stars
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My first time order experience was not a good one. The main part of the order (Speed Rail) I needed for my bar opening day did not arrive on time and the stainless steel drip tray did not have any non... See more

Rated 5 out of 5 stars
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received ordered items very quickly. small problem with 1 item damaged in transit, which was satisfactorly resolved with one email. delighted with service, speed and care by customer service. Would us... See more

Rated 5 out of 5 stars
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Searching for decent sized cappuccino cups/saucers, and matching espresso ones, I came across Buzz Supplies via a websearch. Their prices were very keen, the ordering process was simple and there was... See more

Rated 5 out of 5 stars
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I absolutely love my Porcelite Seasons Oatmeal dinnerware. The warm, natural colour looks stunning on any table, and the quality is exceptional — strong, durable, and beautifully crafted. Perfect for... See more

Rated 5 out of 5 stars
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I have used Buzz Catering Supplies for over 20years and have never been disappointed. For the most recent order I searched for a 12 litre water softener and found Buzz's price the best. Delivery was... See more

Rated 5 out of 5 stars

Jo Elliott was absolutely AMAZING, i needed a seal for a freezer and she fought for it until we got it. What an asset to the Buzz catering team. This girl takes her job seriously and every single cust... See more

Rated 5 out of 5 stars
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Purchased some 1/3 Gastronorm Pans and Lids. Yet again looked at various suppliers and decided Buzz had, overall, the best offering. Turns out the items supplied were "Vogue" brand which, given earlie... See more

Rated 5 out of 5 stars
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I came across this site whilst searching for a. Mesh food cover. It was easy to place the order. It took around a week to arrive. The product itself is exceptional quality and perfectly covers my food... See more

Rated 3 out of 5 stars
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I ordered an item and paid for express delivery expecting it to arrive within 24 hrs (as implied by the checkout/ordering system). I received an invoice 6 days later and then notification the the item... See more

Rated 2 out of 5 stars
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I ordered a heating element for an ASBER GE400. The part I received pn: 12024559 (for 350/400 machines) was not correct and no way it could be installed. I have done some research and found that t... See more

Rated 3 out of 5 stars
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First time of using Buzz. The comms from them were great and the product was as ordered and well packed. Unfortunately company was let down by DPS courier service they used and delivery driver se... See more

Rated 5 out of 5 stars
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I purchased 12 Nick and Nora cocktail glasses after reviewing several alternatives. The glasses are lovely - very good quality and very like a much more expensive make - and at a very good price. It... See more

Rated 4 out of 5 stars
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Good communication about delivery. I ordered party hats. It would have been better if they packed flat ready to assemble or packed differently as they were a bit mis-shapen from the rubber bands.

Rated 4 out of 5 stars
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Ordering was straightforward and there is a lot of choice. My products took some time to arrive and I could have been warned about that when ordering. The bakeware item was good quality.The plates w... See more

Rated 5 out of 5 stars
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Tired of bbq's with no fancy desserts so ordered a set of banana boats, website easy to navigate, great price compared to elsewhere. Good communication to keep me up to date, delivery time and packagi... See more

Rated 5 out of 5 stars
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Great range of products. I ordered over a Bank Holiday weekend, needing the order to arrive by Friday. When I called on Wednesday morning, the person who replied was friendly and helpful. She went th... See more

Rated 5 out of 5 stars
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Have always found Buzz Catering to be very efficient and helpful. Equipment is very good. Customer service was good. There was a problem with our delivery but not their fault but rather the delive... See more

Rated 3 out of 5 stars
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Disappointing leadtime and lack of communication regarding slow despatch. When I chased for an update I was advised my one item was due for despatch the next day but in fact it was about 4 days. On... See more

Rated 2 out of 5 stars
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I waited over 6 days for an order. If I hadn’t called about its whereabouts I would have still been waiting for it. No proactive contact was made. When I spoke with Hannah she was very nice and so... See more

Rated 5 out of 5 stars
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I’m absolutely delighted with my experience with Buzz Catering! The service was smooth from start to finish easy ordering, quick delivery, and excellent quality products. Everything arrived on time a... See more

Rated 5 out of 5 stars
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I dont know much about catering supplies so I was happy to come across buzz supplies. Made life alot easier to find what i need. Site is easy to use decent price and quick delivery.

Rated 3 out of 5 stars
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No tracking number for an expensive item. No correspondence of day of delivery. No notification of delivery. When delivered left outside of door in pouring rain and it's an electrical item.

Rated 4 out of 5 stars
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Received the exact item we desired for. A tall pan to make broth. Came with Evri which we don’t typically prefers as they’re known for their careless handling, but fortunately this one arrived safe!

Rated 5 out of 5 stars
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So simple & fast delivery. I’m not a catering company, but I came up with the idea of displaying my gorgeous tray Ihad for my bedroom, purely decorative purposes, on a tray stand used in hospitality.... See more

Rated 5 out of 5 stars
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Overall a good experience. I only picked as (including delivery) they were the cheapest. But got a good service and the table turned up undamaged. The online ordering was quick and easy, with an em... See more

Rated 5 out of 5 stars
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Been dealing with these guys for 2 years now. Never had an issue, easy to order, ok for prices and delivery is quite efficient. Would always recommend and will be using again.

Rated 5 out of 5 stars
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I'd come across the Mezclar water jug a couple of years back in a Zizzi restaurant and loved it. The search took me to Buzz Catering who I'd used before for the Seasons plates. Great site and servic... See more

Rated 5 out of 5 stars
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Exceptional customer service, great prices and quick delivery. Could not ask for more, 2 orders and would definitely use again….

Rated 5 out of 5 stars
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Hadnt heard of this company, but was a good price for the item, progress notifications were fine and delivery came in reasonable time. Will buy again should the need arise Thanks.

Rated 5 out of 5 stars
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We make non commercial purchases, small orders, all processed quickly quality of goods excellent, delivery costs reasonable. Rather use Buzz supplies than high street supermarkets, never had an issue.... See more

Rated 5 out of 5 stars
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dealt with my return and new order very efficiently. very helpfull.

Rated 5 out of 5 stars
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Great product, great design, quality and prompt delivery . All in all a very good experience and shall be ordering again soon !

Rated 5 out of 5 stars
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I ordered 60 mugs and 60 glasses for when we do events. They arrived faster than expected, very well packed and they are good quality despite their low cost. Very happy with everything

Rated 5 out of 5 stars
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I like buying from Buzz as firstly they have whatever we need but also the pricing and delivery are great

Rated 5 out of 5 stars
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Only bought spoons but the were very good value and arrived pretty quickly

Rated 4 out of 5 stars
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Simple and straightforward - on phone and online. Making do business simple! There is good scope to further improvise on deliveries, product range and prices.

Rated 4 out of 5 stars
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I love the polish I ordered - have been using it for years - and had a hard time finding a company that still stocked it. The price was very competitive, the site easy to use and ordering was efficien... See more

Rated 5 out of 5 stars

Bought some champagne flutes, I wanted some that would last and can be washed in the dishwasher, 10 stars from me, they really do look the part, super fast service and the packaging was of the highest... See more

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Company details

  1. Restaurant Supply Store

Information provided by various external sources

Buzz Catering Supplies are a well established company supplying commercial catering equipment and supplies to the entertainment, restaurant and hospitality industry. With a large distribution centre & central offices located in Bishops Stortford, Hertfordshire, and extensive customer services such as a servicing department, 24 hour support hotline, a cash and carry, massive showroom and more, Buzz Catering Supplies truly is the "one-stop-shop" for everything catering. Built through years of good service, top quality products and our "Lowest Price Promise", we have been able to grow into one of the largest independent suppliers to the trade, with an impressive list of Pub Groups, Hotels, Clubs and Restaurant chains that have used us for many years. With over 11,000 customers, Buzz Catering Supplies has been in operation for over 30 years consistently providing the best quality catering products at prices you can afford.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 49% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars
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Jo Elliott is an amazing asset to the company

Solely basing this review on Jo Elliott, the amazing woman that helped me with my order I would give 5million out of 10 stars. She is an asset to this company and is worth her weight in gold. She went above and beyond for me. It is refreshing to be greeted and helped by someone in the service industry with such care and genuine concern. Thank you very much Jo.

October 24, 2025
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Rated 5 out of 5 stars
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Top up order

Ordered six more bowls of a set we already had for years!! Great quality and fair prices for what you are paying for. Packed securely and quick delivery.

October 27, 2025
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Rated 5 out of 5 stars
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Robust construction

Finally bought a mouli to process my vast tomato crop. The Masterclass rotary food mill seemed to pass the review test. Found it easy to construct and use....saved a heck of a lot of arm work and sieved the skins and pips out perfectly. Didn't read instructions of course, but realised, turning counterclockwise brings pulp back into play instead of it all going up sides!🤣. Very happy with it so far.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars
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Very disappointed with your service

Very disappointed with your service, received wrong and poor quality order and broken plates bad packaging. When I rang to speak to them, they were unhelpful and rude.
This is not nice, but it’s fine as there’s plenty of other company I can buy from.

October 1, 2025
Unprompted review
Rated 4 out of 5 stars
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Great price and service

2 items, in stock and delivery very good. Price including delivery was cheapest across 12 different web shops.

Gave 4 stars as delivery took 5 days overall. It made no difference for us for this order but generally accepted standard now is 2 to 3 days from order.

October 23, 2025
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Rated 5 out of 5 stars
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Great service

Great experience from start to finish.Ordered dishwasher for local community centre on Tuesday, it arrived 9a.m. Wednesday with a phone call from the driver an hour before delivery. Fantasic service and all working as should. Thank you.

October 22, 2025
Unprompted review
Rated 2 out of 5 stars
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I opted for Gold membership because it…

I opted for Gold membership because it says 20% discount on all orders. But never seen any discount. Just marketing gimmicks like many other online sellers. I end up ordering from other places where prices are lower without any kind of membership. I suggest other users not to fall in for gold or any other membership schemes.

October 18, 2025
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Rated 3 out of 5 stars
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Speed rail and accessories

My first time order experience was not a good one. The main part of the order (Speed Rail) I needed for my bar opening day did not arrive on time and the stainless steel drip tray did not have any non slip pads with it. The communication was not good either as I had to chase them. I think I am being fair with my rating.

October 5, 2025
Unprompted review
Rated 3 out of 5 stars
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No tracking number for an expensive…

No tracking number for an expensive item. No correspondence of day of delivery. No notification of delivery. When delivered left outside of door in pouring rain and it's an electrical item.

October 15, 2025
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Rated 1 out of 5 stars
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Ordered at the beginning of October for…

Ordered at the beginning of October for a next day delivery had to chase up the order as it was late, when it eventually arrived it was completely the wrong item that I hadn’t ordered, have emailed to sort and now my emails are bouncing. Very unprofessional strange business, would avoid at all costs.

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

Won't ever use again

A dishwasher which is less than 6 months old, and with minimal usage, started leaking from an elbow joint. Despite being covered for parts under warranty Buzz Catering insist on a written engineers report - one from our in-house maintenance team is not sufficient. They recommended an engineer from 40 miles away - so a 2 hour round trip to write a report to tell us the the elbow joint has failed, something we already know. Customer care is non existent and I won't ever use them again.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS COMPANY! Disgusting customer care. Spoke to two people, Hannah and Lucy about a £1300 order that was shipped at the beginning of the week and both disappeared on me, without giving any resolution or information on where the item is. Was told they would get back to me, nothing. Hannah just stopped replying to me mid conversation. Absolutely terrible customer care.

October 16, 2025
Unprompted review
Buzz Supplies Ltd logo

Reply from Buzz Supplies Ltd

Good Morning,

Hope your well.

I am really sorry to hear of the delay with your fridge being delivered. The manufacture had accidentally delivered your item to a wrong address which has since been resolved and is due for delivery today to the correct location. We have contacted the courier who has advised the ETA is between 11:30-1:30 today.

We were experiencing problems with our live chat facility yesterday, so we do apologise that you never received a response.

If you would like to contact us on 01279876500 or send us an email to sales@buzzsupplies.co.uk, we can aim to have this all resolved for you.

Once again, apologies for any inconvenience this has caused.

Kind Regards,
Buzz Supplies

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