ray bilton

received ordered items very quickly. small problem with 1 item damaged in transit, which was satisfactorly resolved with one email. delighted with service, speed and care by customer service. Would use again, with no hesitation!!

when i applied for foreign currency i assumed it would come as banknote cash as it always has done with other exchange companies which i have used in the past. giving it out on a travel card was no use whatsoever when i tried to get a taxi at midnight! Wont be using this organisation again!

frozen seafood food was totally thawed on receipt and fresh product was 2 months out of date (printed use by date).
Have 7 times tried to phone - 6 no answer and voicemail full, 1 to be diverted to mobile (answered by 'grahame' who said company was closed for public holiday - and that someone would call back first thing tomorrow. no call and no response to 2 emails

Used google to ask about possible problems with a 5 year old Indesit freezer which had unexpectedly stopped working. Just Answer claimed to be able to assist - with supposedly 5 'experts' on-line at that time, with typical response time of 8 minutes. No mention of any charges whatsoever. Typed in my problem, only to be asked to pay a fee for join membership, on a trial basis, for £5. Paid reluctantly! 10 minutes later received an email informing me that I would be being charged £30 per month on an on-going basis for membership of this service. No feedback on my problem! Realising that I was now effectively being conned I immediately cancelled membership - having been a so-called member for around 30 minutes, certainly less than 1 hour. Shortly afterwards received confirmation of cancelled 'membership' by email from Just Answer. Imagine my surprise when, on checking my credit card account the following morning, I discovered that both the £5 'trial' fee and a further £30 had been charged to my card. On contacting Customer Services I was informed that since my cancellation request was made after the 'trial' period had expired (after less than 1 hour since first making contact with this company of clowns and conmen) the charge would stand. The agent then claimed that the chat had finished - and hung up on me! AVOID THIS CROWD AT ALL COSTS!!!