Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the products they purchased, highlighting their excellent quality and modern design. Consumers also appreciate the competitive prices compared to similar models available elsewhere. The buying and delivery process is easy to follow, and the company offers a vast range of products, making it easy to find everything needed in one place. People highlight the great customer service, with staff being helpful and responsive to queries. The company is quick to resolve any issues, such as damaged items or missing parts, by offering replacements or sending out parts immediately. The delivery service is speedy and efficient, with customers kept updated on delivery times. The website is user-friendly and provides all the necessary information to order the radiators correctly.

Based on these reviews

Rated 4 out of 5 stars

I've ordered and received the radiator and valves. Everything went very smoothly with great delivery service: prompt and being kept informed. The online catalogue was also easy to navigate wi... See more

Company replied

Rated 4 out of 5 stars

We just ordered new radiators and these folks at trade radiators are good at what they do, there prices are fair and the service is ok too. If you need radiators next day they may not be for you but i... See more

Company replied

Rated 4 out of 5 stars

Best choice and prices. Speedy delivery. Ring the courier for better idea of time scale though. Nobody should wait in all day for a delivery these days. I have now fitted the radiators with the chrom... See more

Company replied

Rated 5 out of 5 stars

They say that the true measure of a company is how they respond when something goes wrong. When our radiator was installed, there was a small leak, and I am very happy to report that Trade Radiators d... See more

Company replied

Rated 5 out of 5 stars

We have used Trade Radiators twice, excellent customer service, first time we ordered incorrect valves, rang customer service who helped identify the correct ones needed, arranged return and replaceme... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 big radiators on Monday for the ongoing house renovation. First one in stock arrived next day. Next one on 5 days lead time arrived by Friday. All good except the fittings were missing on... See more

Company replied

Rated 5 out of 5 stars

This company have been so helpful and professional, their service has been brilliant. Sending sample colour matching for the designer range has been so useful. As an artist I love look and feel of mod... See more

Company replied

Rated 5 out of 5 stars

Second order from them to buy some Apollo Roma radiators, 6 so far. Both orders were communicated well and I was kept in form by email and telephone about the order or delivery date. I’ve not ha... See more

Company replied

Rated 5 out of 5 stars

Ordered a Stainless steel towel warmer and Thermostatic valves online. Then decided I wanted 2 sets valves, as price was so good. Rang up, and alteration was handled without problem. Valves arrived ne... See more

Company replied

Rated 5 out of 5 stars

Trade Radiators are the best. I have been busy replacing my old rads with designer radiators and this company have had all the options with style, colour and price. They send a colour swatch to make... See more

Company replied

Rated 5 out of 5 stars
Redirected

Good website and really helpful assistance from Gemma on the phone. Delivery came exactly on time. We bought 3 large flat panel radiators. They work brilliantly and look fantastic. Couldn't fault... See more

Company replied

Rated 5 out of 5 stars

I'm new to Trade Radiators and so far very impressed. Many companies are slow to answer, slow to deliver, claiming "lines are busier than normal" and Covid is slowing everythng down. Quite the reverse... See more

Company replied

Rated 5 out of 5 stars
Redirected

Lovely products at a good price - the valves particularly are beautiful. Also really friendly and professional customer services.

Company replied

Rated 5 out of 5 stars

Great prices and very fast delivery. One of the items ordered had just gone out of stock but I received an immediate email telling me this and very usefully added a link to a similar item which I then... See more

Company replied

Rated 5 out of 5 stars

Would definitely recommend Trade Radiators. Have experienced a great variety & choice of valves, rads and towel rails. Appreciated the ease of using the website, helpful customer service by email a... See more

Company replied

Rated 5 out of 5 stars

First time I have ordered from this company and was so easy there website has a vast range and all the informarion required to order the radiators correctly. There outside delivery company kept me up... See more

Company replied

Rated 5 out of 5 stars

Helpful and friendly staff who made my requested changes to my order without drama. My radiator was received on time, very well packed with all the necessary brackets & fittings. Their website is info... See more

Company replied

Rated 5 out of 5 stars

School style column radiators. Really good quality radiators and they give off a fantastic heat. The house is much warmer with them installed. The tall school style radiators are a really eye catc... See more

Company replied

Rated 5 out of 5 stars

Couldn’t find what a wanted at first on website so used the help facility which was brilliant they helped me through the whole process would highly recommend. The quality of the radiator was second t... See more

Company replied

Rated 5 out of 5 stars

I have now used this company twice and found there delivery service speedy and top class. their radiators are also great quality. I have just bought a traditional bathroom towel radiator and was reall... See more

Company replied

Rated 5 out of 5 stars

The best customer service we have received whist renovating our house. two items were OOS due to Covid- they regular emailed me with updates. One radiator was damaged afterr seeing photos I... See more

Company replied

Rated 5 out of 5 stars

I could not have the radiator i requested as it was out of stock not had been discontinued. They gave me an alternative which I accepted. Arrived within 24 hours of dispatch at 9am. Fitted by dinner... See more

Company replied

Rated 5 out of 5 stars

I ordered a radiator at a good price and it arrived next day, I was kept in the loop all the way through. I also ordered the valves at the same time which arrived the next day by a different courier a... See more

Company replied

Rated 5 out of 5 stars

Lovely radiators, packaged very well. Look great now up on wall. Company were very helpful when I found I had put in my delivery address incorrectly and when I had a query about installing the rads.

Company replied

Rated 5 out of 5 stars

Bought a Reina radiator - completely satisfied with excellent service and a great rad. The item was shown in stock and delivered in a couple of days. Arrived very well packaged and I’m definitely us... See more

Company replied

Rated 5 out of 5 stars

Excellent products. Had a issue with one damaged item. Contacted trade radiators via email and they exchanged the item without any issue. They swapped the item the next day and organised collection o... See more

Company replied

Rated 5 out of 5 stars

Hi. Ordered two rads for job at home, website was easy to use and BTU calculator worked great. Fast delivery and very well protected. Will definitely use again and recommend

Company replied

Rated 5 out of 5 stars

Had a problem with two radiators that we purchased a few years ago. Customer services replied immediately and solved our problem with a replacement. With no quibble. Would highly recommend.

Company replied

Rated 5 out of 5 stars

I was trying to get traditional radiators Trade Radiators has a best deal of 15 Years guarantee on Oslo Nordic Range. Looks very good as well.

Company replied

Rated 5 out of 5 stars

Bit of a mix up with my order but resolved quickly and efficiently. Great company, fab prices and great delivery from tuffnels, communication fantastic. Happy to use your company again

Company replied

Rated 5 out of 5 stars

Trade Radiators offered not only a great range of products which meant I could find everything I needed in one place, but also flexible delivery with very professional drivers who were happy to delive... See more

Company replied

Rated 5 out of 5 stars

Great service . Delivered next day after order. Installer had a query and great customer service. Will definitely use again

Company replied

Rated 5 out of 5 stars

Great service from start to finish. Clear and easy to use web page. Staff were very helpful. Quick service and delivery. Would recommend company and will be ordering again soon.

Company replied

Rated 5 out of 5 stars

Trade Radiators were excellent. I ordered 4 radiators on Friday and they arrived on Monday. I was kept updated about the delivery times all along. The radiators are lovely quality and we cant wait... See more

Company replied

Rated 5 out of 5 stars

Easy ordering and communication and really helpful phone assistance. Have bought from them in the past, great quality Apollo column radiators. Would definitely use this company again.

Company replied

Rated 5 out of 5 stars

Ordered a raw metal vertical radiator for our kitchen diner renovation and very pleased with it and the heritage valves. Great customer service as I needed some advice and it was easy to speak to an a... See more

Company replied

Rated 5 out of 5 stars

Excellent item, very good finish, had to wait due to hold up in the docks for the valves of which were also of excellent quality, used before and will use again

Company replied

Rated 5 out of 5 stars

Unbelievable service ordered and arrived within 24hrs Couldn’t get a better service , ordered over the telephone , excellent and would use again without a doubt

Company replied

Rated 5 out of 5 stars

Radiator looks great. Next day delivery. Price was good. Helpful staff, when I called. I looked at many online. None of the websites told me that the valves would need to be ordered separately. So, gl... See more

Company replied

Rated 5 out of 5 stars

Huge choice of radiators including designer radiators. Great choice of valves. Very fast delivery just 2 days after ordering. Just remember to check all contents within 3 days of delivery in case of d... See more

Company replied

Rated 5 out of 5 stars

The radiators I purchased are of a good quality and very well priced. Delivery was very quick, slight damage on one but rectified very quickly and with no drama.

Company replied

Rated 5 out of 5 stars

Great products, great service! Thoroughly impressed with Trade radiators! Loved how they recommended valves to go with my gorgeous new radiator, they finish it off perfectly. I’d highly recommended Tr... See more

Company replied

Rated 5 out of 5 stars

Fantastic products at a great price and quick delivery. Very happy with the radiators and valves and would definitely recommend this company - thank you!

Company replied

Rated 5 out of 5 stars

The radiator is great modern and cheaper than a lot of similar models elsewhere,delivery was swift so we are very pleased with this company.Jim.

Company replied

Rated 5 out of 5 stars

Great looking radiator with all fixings present. I have not fitted the radiator yet but it looks in good condition. The buying and delivery process was easy to follow as well.

Company replied

Rated 3 out of 5 stars

Radiators where of great quality and delivered very quickly and well Packaged. Only down side was the instruction manual wasn’t for a conventional radiator but a towel rail. Also these instructions... See more

Company replied

Rated 3 out of 5 stars

the wall mounting fixings that were included were not as shown in the diagram sheet causing a delay in having to review the fixings. these were not compatible with the screws in that the holes wer... See more

Company replied

Rated 3 out of 5 stars

The radiator was decent the thermostat was faulty. The business end of the thermostat had no thread in which to screw it together rendering it useless. As the plumber had already used the other side t... See more

Company replied

Rated 3 out of 5 stars

I've not opened the package. That's for the plumber when he gets here, maybe next week. Everything worked as it should but the three days to return is insufficient. I have no idea what it is supp... See more

Company replied

Rated 3 out of 5 stars

we purchased two electric radiators with elements because their website said they are "Pre-filled". This term is unambiguous it clearly means filled beforehand but that's not the case, they send the r... See more

Company replied

We perform checks on reviews


Company details

  1. Boiler and Heating Service

Information provided by various external sources

Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.


Contact info

4.1

Great

TrustScore 4 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great product quickly delivered

The radiator I ordered arrived very quickly, was well wrapped therfore in excellent condition. It looked just as the pictures, I would highly recommend this company.

January 6, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for your wonderful 5-star review! We're thrilled to hear that you received your product quickly and that you're pleased with our service. Your recommendation means the world to us!

Best wishes,
Kim Brines

Advertisement
Rated 5 out of 5 stars

Very satisfied

Ordered a vertical radiator from Trade Radiators. It came in a few days, in excellent condition and it was a good price. Very satisfied with the company and product.

January 10, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for the fantastic 5-star review! We’re delighted to hear that your order arrived quickly and that you’re happy with the quality. Your satisfaction is our top priority, and we appreciate your support!

Best wishes,
Kim Brines

Rated 5 out of 5 stars

Great product and excellent customer service …

Ordered a raw metal vertical radiator for our kitchen diner renovation and very pleased with it and the heritage valves. Great customer service as I needed some advice and it was easy to speak to an advisor.

November 14, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your raw metal vertical radiator and heritage valves. It's great to know that our customer service made the process easier for you. If you ever need any further assistance or advice in the future, don't hesitate to reach out. Enjoy your kitchen diner renovation!

Best Wishes
Kim Brines

Rated 1 out of 5 stars

Order reference 000760573

Order reference 000760573

Maybe for other customers went well, but my experience was horrible overall.

TradeRadiators used DX Express for my delivery and I never received my radiator because of DX, but at the same time, TradeRadiators did not handle the situation well, considering they had every chance to make it right and they couldn't.

2 weeks, 10 phone calls and 20 emails later, all I have is the refund of the order.

Based on my experience, I would not recommend TradeRadiators.

January 9, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Hi Ermal,

Thank you for sharing your feedback, and we're truly sorry to hear about the frustration you've experienced. It's disappointing to learn that we fell short in addressing your delivery issue, especially when we strive to ensure smooth service for every customer.

We sincerely apologise for the inconvenience caused by DX Express and for the lack of resolution on our end. While we do rely on third-party couriers for delivery, it's clear that we should have done more to resolve the situation in a timely manner, and for that, we take full responsibility. Your experience is not reflective of the standard we aim to provide.

We appreciate the time you've taken to reach out, and we’ll be reviewing this matter internally to ensure this doesn’t happen again.

Once again, we're very sorry for your negative experience, and thank you for your feedback.

Best regards,
Kim Brines
Customer Service Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, description of rad good and delivery on time

Will be coming back for 3 more towels rails

Thank you

December 18, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service, product description, and timely delivery. We look forward to assisting you with your next purchase of towel rails. If you need any help in the meantime, don't hesitate to reach out!

Best Wishes
Kim Brines

Advertisement
Rated 5 out of 5 stars

Great customer service

Had a problem with two radiators that we purchased a few years ago. Customer services replied immediately and solved our problem with a replacement. With no quibble. Would highly recommend.

November 18, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words! We're really glad to hear that our customer service team was able to resolve the issue quickly and to your satisfaction. We always strive to provide a hassle-free experience, and it’s great to know that we hit the mark for you. Your recommendation means a lot to us, and we’re here if you need anything in the future!

Rated 5 out of 5 stars

Very good service and fast.

Ordered 2 big radiators on Monday for the ongoing house renovation. First one in stock arrived next day. Next one on 5 days lead time arrived by Friday. All good except the fittings were missing on the large 3 column radiator. Contacted customer services late Friday on email and message service. Got a response on Monday that parts were being sent straight out. Contacted Tuesday as no tracking number or message about the parts delivery was received. Was told wait until Thursday for them. Parts actually arrived by Tuesday lunchtime by Parcel 24hr. Brilliant service. 10/10 support.

December 3, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for your detailed feedback! We’re glad to hear the radiators arrived promptly and that our customer service team was able to assist you. Apologies for the initial hiccup with the missing fittings, but we’re pleased to know they were delivered quickly. Your patience and understanding are greatly appreciated, and we’re happy we could get everything sorted out for you. Thanks again for the 10/10 support rating! Best of luck with the house renovation, and don’t hesitate to reach out if you need anything else.

Rated 1 out of 5 stars

Bad product, worse customer service

Bought a "white" column radiator from trade radiators, what arrived was and never has been white. Replacement we purchased from another company had the same specified RAL colour but the replacement was......White!
I contacted trade radiators, explained the situation, sent over images to show it was not as described but was fobbed off. Terrible product and equally terrible customer service. Ended up being £22 out of pocket for return shipping fees for an item that was mis-sold. No where on the listing page did it say anything about the colour being grey/beige. I genuinely do not understand why some companies do not describe the products accurately. The images are wrong, the description is wrong. It really is not difficult. I would never use this company again.

November 6, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for taking the time to share your feedback, and we are genuinely sorry to hear about your experience. We strive to ensure that our product descriptions and images are accurate, and it's clear we fell short in this instance. We understand your frustration, especially when receiving a product that doesn’t meet your expectations.

We sincerely apologize for any inconvenience this may have caused, including the issue with the color mismatch and the return shipping cost. Your feedback is invaluable to us, and we will review both the product listing and our internal processes to ensure this doesn't happen again in the future. I can confirm the collection charge has now been refunded back to you and should be back in your account within 3-5 working days.

Regarding your experience with customer service, we are sorry to hear you felt your concerns weren’t properly addressed. We take these matters seriously and will be investigating further to ensure that all of our team provides the best possible support moving forward.

Rated 5 out of 5 stars

Great ...

I've placed three orders with Trade Radiators recently and have received great products, pricing, and customer service every time.

October 27, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Advertisement
Rated 5 out of 5 stars

Excellent service..delivery was made…

Excellent service..delivery was made within 5 days by a courier service! communication before delivery was very good! Nordic Oslo radiators look fab so happy and will be ordering more as we move around house decorating:) Thanks again

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Woke up to a charge of over 500.00 from…

Woke up to a charge of over 500.00 from a company I’ve never used or shopped with. Beware of fraud!

Edit - I obviously contacted my bank immediately! And it’s the truth of what happened to myself! It’s damaging to myself to have a charge from a company I’ve never used or heard of before this situation.

September 26, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Please report this to your bank and the police, we are NOT responsible for your card details being stolen or used. If an order was placed and delivered we (the retailer) lose the full financial amount, not the cardholder. This is harmful for small businesses. Please always report any suspicious activity on your cards right away to your bank. Your review is wholly unfair and untrue as we are not responsible for your details being hacked, we ourselves have been targeted. Please remove the review, thank you.




































Rated 5 out of 5 stars

Excellent customer service

I ordered three radiators and one arrived damaged. I contacted Trade Radiators by email and received a prompt response from Amanda. Within 30 minutes the matter was resolved to my satisfaction with me receiving a discount on the radiator. Excellent customer service!

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid…can only agree with other…

Avoid…can only agree with other comments about delay in delivery. Cheap but customer service just awful! At purchase guaranteed delivery within a specified time but two weeks later still waiting! Think twice about using…

September 5, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid, 11 days later and order still not shipped

Placed an order, 11 days later order still not shipped. . Well, if you put "Free, Fast delivery" on your website, people do expect a fast delivery, you know. Or at least inform/email your customers about any delays! Called them to see why it takes so long, said I just need to wait more ( not explanation whatsoever.. ) Cancelled and requested a refund, will order from someone else who can commit to a fast delivery!

May 8, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thanks for your review Denis. As shown online the lead times for the products you have ordered is 7-10 working days so we are still within the time scale for delivery. Sorry you didn't notice the lead time before ordering, we have made it clear as we possibly can. I can see your refund has now been processed. Apologies none the less for the inconvenience.

Rated 5 out of 5 stars

Customer service of the highest level guaranteed

I have been buying with Trade Radiators in Scotland since 2018 when updating our 3 storey home and their customer service has always been of the highest level, just flawless.

Amanda who runs their customer service team is phenomenal at her job, responsive to enquiries and emails, orders arrive quick, always well packaged and it makes shopping with them a joy. Now who would think you would be able to say shopping for radiators is that 😁?

We recently had an odd accidental situation and all I can share is that Amanda has gone above and beyond anyone’s expectations to help me. (Thank you Amanda) I truly cannot recommend this company enough and we recommend them to our customers too.

March 28, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your continued custom and your lovely feedback, as a small team/business this truly means a lot to us! We look forward to welcoming you back again in the future!

Rated 5 out of 5 stars

Great, flexible customer service

Easy to order, and good, responsive customer service - especially around making sure what we ordered arrived when we needed, which involved moving the delivery date a few times.

February 23, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

The customer service team are always happy to help! Thank you for your positive feedback, we really appreciate it.

Rated 5 out of 5 stars

Used before and had excellent service

Used before and had excellent service, same again this time round.

March 1, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

That is fantastic to hear, thank you for your positive feedback and your continued custom. We look forward to welcoming you back in the future.

Advertisement
Rated 5 out of 5 stars

They sent me the wrong radiator

They sent me the wrong radiator. All was sorted out within 5 days and that was over a weekend

March 4, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for your 5 star review, it is much appreciated! Our apologies again for any inconvenience caused.

Rated 5 out of 5 stars

Superb service and delivery

Superb service and delivery. Kept me informed throughout the process.

Highly recommend

February 1, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

We are so pleased to hear his, your recommendation is very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Rated 5 out of 5 stars

Rang trade radiators to confirm stock…

Rang trade radiators to confirm stock availability and possible delivery date. They confirmed they had 9 in stock and I would receive the radiator in 1 to 2 days. Well they exceeded my expectations by delivering the radiator on the next day well packaged and no visible damage. Great service from beginning to end of order. Based on my experience I would recommend trade radiators.

January 31, 2024
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

We are delighted you were pleased with the service provided! Thank you for your positive feedback and recommendation, it is very much appreciated.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look