I've ordered and received the radiator and valves. Everything went very smoothly with great delivery service: prompt and being kept informed. The online catalogue was also easy to navigate wi... See more
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Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.
82 Mitchell Street, G1 3NA, Glasgow, United Kingdom
Replied to 88% of negative reviews
Typically replies within 1 week
The radiator I ordered arrived very quickly, was well wrapped therfore in excellent condition. It looked just as the pictures, I would highly recommend this company.
Reply from TradeRadiators
Ordered a vertical radiator from Trade Radiators. It came in a few days, in excellent condition and it was a good price. Very satisfied with the company and product.
Reply from TradeRadiators
Ordered a raw metal vertical radiator for our kitchen diner renovation and very pleased with it and the heritage valves. Great customer service as I needed some advice and it was easy to speak to an advisor.
Reply from TradeRadiators
Order reference 000760573
Maybe for other customers went well, but my experience was horrible overall.
TradeRadiators used DX Express for my delivery and I never received my radiator because of DX, but at the same time, TradeRadiators did not handle the situation well, considering they had every chance to make it right and they couldn't.
2 weeks, 10 phone calls and 20 emails later, all I have is the refund of the order.
Based on my experience, I would not recommend TradeRadiators.
Reply from TradeRadiators
Excellent customer service, description of rad good and delivery on time
Will be coming back for 3 more towels rails
Thank you
Reply from TradeRadiators
Had a problem with two radiators that we purchased a few years ago. Customer services replied immediately and solved our problem with a replacement. With no quibble. Would highly recommend.
Reply from TradeRadiators
Ordered 2 big radiators on Monday for the ongoing house renovation. First one in stock arrived next day. Next one on 5 days lead time arrived by Friday. All good except the fittings were missing on the large 3 column radiator. Contacted customer services late Friday on email and message service. Got a response on Monday that parts were being sent straight out. Contacted Tuesday as no tracking number or message about the parts delivery was received. Was told wait until Thursday for them. Parts actually arrived by Tuesday lunchtime by Parcel 24hr. Brilliant service. 10/10 support.
Reply from TradeRadiators
Bought a "white" column radiator from trade radiators, what arrived was and never has been white. Replacement we purchased from another company had the same specified RAL colour but the replacement was......White!
I contacted trade radiators, explained the situation, sent over images to show it was not as described but was fobbed off. Terrible product and equally terrible customer service. Ended up being £22 out of pocket for return shipping fees for an item that was mis-sold. No where on the listing page did it say anything about the colour being grey/beige. I genuinely do not understand why some companies do not describe the products accurately. The images are wrong, the description is wrong. It really is not difficult. I would never use this company again.
Reply from TradeRadiators
I've placed three orders with Trade Radiators recently and have received great products, pricing, and customer service every time.
Reply from TradeRadiators
Excellent service..delivery was made within 5 days by a courier service! communication before delivery was very good! Nordic Oslo radiators look fab so happy and will be ordering more as we move around house decorating:) Thanks again
Woke up to a charge of over 500.00 from a company I’ve never used or shopped with. Beware of fraud!
Edit - I obviously contacted my bank immediately! And it’s the truth of what happened to myself! It’s damaging to myself to have a charge from a company I’ve never used or heard of before this situation.
Reply from TradeRadiators
I ordered three radiators and one arrived damaged. I contacted Trade Radiators by email and received a prompt response from Amanda. Within 30 minutes the matter was resolved to my satisfaction with me receiving a discount on the radiator. Excellent customer service!
Avoid…can only agree with other comments about delay in delivery. Cheap but customer service just awful! At purchase guaranteed delivery within a specified time but two weeks later still waiting! Think twice about using…
Placed an order, 11 days later order still not shipped. . Well, if you put "Free, Fast delivery" on your website, people do expect a fast delivery, you know. Or at least inform/email your customers about any delays! Called them to see why it takes so long, said I just need to wait more ( not explanation whatsoever.. ) Cancelled and requested a refund, will order from someone else who can commit to a fast delivery!
Reply from TradeRadiators
I have been buying with Trade Radiators in Scotland since 2018 when updating our 3 storey home and their customer service has always been of the highest level, just flawless.
Amanda who runs their customer service team is phenomenal at her job, responsive to enquiries and emails, orders arrive quick, always well packaged and it makes shopping with them a joy. Now who would think you would be able to say shopping for radiators is that 😁?
We recently had an odd accidental situation and all I can share is that Amanda has gone above and beyond anyone’s expectations to help me. (Thank you Amanda) I truly cannot recommend this company enough and we recommend them to our customers too.
Reply from TradeRadiators
Easy to order, and good, responsive customer service - especially around making sure what we ordered arrived when we needed, which involved moving the delivery date a few times.
Reply from TradeRadiators
Used before and had excellent service, same again this time round.
Reply from TradeRadiators
They sent me the wrong radiator. All was sorted out within 5 days and that was over a weekend
Reply from TradeRadiators
Superb service and delivery. Kept me informed throughout the process.
Highly recommend
Reply from TradeRadiators
Rang trade radiators to confirm stock availability and possible delivery date. They confirmed they had 9 in stock and I would receive the radiator in 1 to 2 days. Well they exceeded my expectations by delivering the radiator on the next day well packaged and no visible damage. Great service from beginning to end of order. Based on my experience I would recommend trade radiators.
Reply from TradeRadiators
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