HeatandPlumb.com Reviews 25,797

We have been impressed at speed of heatandplumb.com customer service responses and resolution of recent issues - if only all online retailers could match this level of service. Although we disappo... See more

Great company purchase from. I ordered the wrong size shower door initially and the staff were extremely helpful and patient whilst sorting out the issue. When the door arrived it had a small spring m... See more

This company has been excellent to work with. Pooja, one of the staff we have been working with for returning part of our order, and the other staff, who have kept us updated on supplier delays, have... See more

Ordered a Nuie Rene sliding shower enclosure from Heat & Plumb for my elderly father and mother in March and it was perfect for them, made their lives easier to shower. However had an issue with roll... See more

We needed replacement of a towel rail heater element. Shoeb took this up with the manufacturer as we believed it was still under warranty. Although the manufacturer initially declined our claim, with... See more

Had a really good experience with Mack from customer services. He responded to my queries and when a damaged bathroom cabinet arrived he duly arranged for this to be replaced. He also knew who I was... See more

The 2 radiators were delivered to me within 48 hrs which I was very pleased with. Unfortunately, I found out a week later, when I came to the install that one of the radiators was incorrect and not wh... See more

Excellent service. Delivered on time with regular txt & emails on delivery. Website was great, made it easy for a non-plumber/bathroom fitter with detailed specifications of the products. Wished I'd o... See more

I ordered a Villeroy & Boch WC seat (subway) as it was the best price online and I’ve used Heat and Plumb before and always been satisfied. The first seat arrived damaged - this happened in transit,... See more

Needed an obscure part for our shower enclosure, didn’t hold out much hope, but Ishen at Heat & Plumb came up trumps! Ordering & payment was easy, can highly recommend

Prompt free delivery. Products as advertised. Happy with quality. Purchased a vertical radiator for living room. Very happy with purchase. Did a lot of research and Heat and Plumb offered the best ran... See more

Excellent quality product and great communication with my order. Follow up calls and emails. It’s great to have a central point of contact as too many companies pass you from pillar to post and never... See more

After finding some defects on my bathroom basin shortly after being delivered, l emailed Heat and Plumb concerning the defect. After being kept informed about what was happening, Ms Anna Smith made a... See more

Ordered a custom radiator through them; was good value and prior to delivery they called to confirm that the date and time was possible. Then came promptly and in good order, and when there was some i... See more

Top notch customer service! Sometimes mishaps happen despite the best efforts of everyone involved, and how they are dealt with defines a company. In my case, my vanity unit had been slightly damag... See more

Great online experience. Easy ordering process. Kept informed of order by emails Quick delivery. Delivery guy called me to say he had arrived and that order would be put in requested place. He wa... See more

Heatandplumb.com had the items required in stock and delivered rapidly. They also took back, without any complaint, an item that was not required. Interaction with the customer care team (hat tip to... See more

Very good site that I stumbled across with loads of quality products and great deals. Pooja from customer service was particularly patient, helpful and cooperative throughout when I had to retur... See more

After having the wrong bath delivered (twice!) from a large DIY store, we had to find an alternative. Heat and Plumb had a very good selection and exactly the model we wanted at a very competitive pri... See more

Great range on their website, coupled with excellent pricing. Ease of ordering and stock available. Fast delivery and the delivery guy was helpful, friendly and very customer orientated. Unit and sink... See more

Had a few hiccups with my order however this quickly resolved by Mack who was super helpful and polite. Will definitely use Heat & Plumb again! I could not fault his customer service and prompt replie... See more

I needed to delay the delivery of part of my order (due to holiday) and spoke to Pooja. H&P It system is fantastic - recognises all my order details from my phone number and Pooja was on the ball... See more

Great customer service from Mack. Sorted out a couple of problems for me which was only due to a bit of damage from delivery. Couldn't be helped. Will use company again. A credit to your company fo... See more

After receiving a damaged sink pedestal, I contacted Heat & Plumb.com, I received a response from Mack who couldn't have been more helpful. He immediately put my mind at rest, apologising, then quic... See more

Got recommended to me by a plumber; Heat & Plumb didn’t disappoint. Free delivery & the best customer service I’ve seen. I had an issue multiple times with what I had ordered, no fault of Heat & Plum... See more

Ordered some bathroom items from Heat and Plumb, unfortunately one of which was a toilet BTW unit was damaged in transit. I notified Heat and Plumb via their Ebay shop and sent relevant pics of damage... See more

After having a nightmare with a different company the service I had from Heat and Plumb was excellent. All my enquiries (via live chat and phone) were dealt with by super helpful staff. In the end I... See more

Ordered a large radiator. Great price. Delivery was delayed a couple of days but it appears that this was the courier and not HeatAndPlumbs fault. Heat and Plumb did call me to check on delivery wh... See more

Brilliant customer service. Thank you. Our basin was damaged in transit but three days later and after a quick phone call couple of photos all sorted. Very helpful and kept me updated of what was happ... See more

First class customer service. Order placed on Friday and delivered on the following Monday within the 2hour time slot given. Driver was very pleasant and delivered the shower enclosure with care. Cann... See more

Excellent service. I would definitely recommend this company. I can’t thank Mack enough for his assistance, missing a part for hinged shower screen that was promptly dealt with by him. Look forward to... See more

Ayesha at customer service was very helpful and polite. She dealt with my request efficiently and ensured that the spare parts required were sent out promptly.

I do up properties and I have never used Heat & Plumb before. Thank goodness I stumbled upon their website this time round .. their customer service is off the scale! I dealt with Arun Nair throughou... See more

Had a issue with not receiving email. Rang customer service for advice and spoke to Ayesha who was incredibly helpful. Found out that I had entered my email incorrectly which she rectified immediately... See more

I had carefully placed my order based on the delivery quoted so that it would arrive during the few days when i could be at home. However the delivery was delayed once and again further delayed a... See more

The Vanity Unit I ordered looks fantastic in my bathroom. The online chats were extremely helpful even when I requested to change the colour at the last minute. This only delayed the delivery by one... See more

From finding the best price, ordering online, choosing a delivery date, right through to the delivery itself, the easy process and good communications were excellent. I even had to change the addre... See more

Very easy to order, good quality and reasonable price. Delivery terrible because with DPD and they are always bad, however, Jenny in customer services sorted it straight away when I contacted her, and... See more

Fantastic quick service and delivered with care. The bathroom vanity unit was great quality and was packaged carefully. The delivery driver was so helpful and friendly even offering to bring it insi... See more

Always excellent customer service with Heat & Plumb. Very friendly staff that go out of their way to help. Mack was extremely helpful on this occasion. Great products and reasonably priced too.

Our original order for some kitchen taps was straightforward and quickly delivered. Unfortunately, our customer changed their minds about having these taps fitted as it was going to cause quite a dis... See more

Good product at Good price, kept informed of delivery date,rang me once delivered to ask if all was OK, Good service

Quick delivery time and packaged well so no damage. Lovely product and looks perfect in my home. I liked the fact that the radiator came in many sizes to choose from which I couldn’t find elsewhere!

Although there was issues with the original item delivered Shoeb worked really hard to get this resolved. Communication was excellent and the issue was resolved as quickly as was possible. The quali... See more

This is the first time I have left a review, but I thought it only fair that I left one on this occasion. I ordered a shower enclosure which arrived on time and in good condition. I also ordered a... See more

Lovely company to deal with good fair prices. A minor issue when the delivery date was not achieved once I made the company aware they responded instantly. Excellent service from Leepsy.

Easy to use website, order placed at weekend and delivered in 48 hours. One part of order was incorrect but quickly rectified and replaced . Excellent customer service, definitely goes above and beyon... See more

The order said it would arrive within 10 working days and it arrived in 6 days, including weekends days, which I was happy about.

Quality Products at a great prices and above all purchase process and delivery outstanding, heatandplumb a credit to the industry, well done.

Good product fast delivery but think they should send 2 delivery men with heavy products