Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the products they purchased, highlighting their excellent quality and modern design. Consumers also appreciate the competitive prices compared to similar models available elsewhere. The buying and delivery process is easy to follow, and the company offers a vast range of products, making it easy to find everything needed in one place. People highlight the great customer service, with staff being helpful and responsive to queries. The company is quick to resolve any issues, such as damaged items or missing parts, by offering replacements or sending out parts immediately. The delivery service is speedy and efficient, with customers kept updated on delivery times. The website is user-friendly and provides all the necessary information to order the radiators correctly.

Based on these reviews

Rated 4 out of 5 stars

I've ordered and received the radiator and valves. Everything went very smoothly with great delivery service: prompt and being kept informed. The online catalogue was also easy to navigate wi... See more

Company replied

Rated 4 out of 5 stars

We just ordered new radiators and these folks at trade radiators are good at what they do, there prices are fair and the service is ok too. If you need radiators next day they may not be for you but i... See more

Company replied

Rated 4 out of 5 stars

Best choice and prices. Speedy delivery. Ring the courier for better idea of time scale though. Nobody should wait in all day for a delivery these days. I have now fitted the radiators with the chrom... See more

Company replied

Rated 5 out of 5 stars

They say that the true measure of a company is how they respond when something goes wrong. When our radiator was installed, there was a small leak, and I am very happy to report that Trade Radiators d... See more

Company replied

Rated 5 out of 5 stars

We have used Trade Radiators twice, excellent customer service, first time we ordered incorrect valves, rang customer service who helped identify the correct ones needed, arranged return and replaceme... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 big radiators on Monday for the ongoing house renovation. First one in stock arrived next day. Next one on 5 days lead time arrived by Friday. All good except the fittings were missing on... See more

Company replied

Rated 5 out of 5 stars

This company have been so helpful and professional, their service has been brilliant. Sending sample colour matching for the designer range has been so useful. As an artist I love look and feel of mod... See more

Company replied

Rated 5 out of 5 stars

Second order from them to buy some Apollo Roma radiators, 6 so far. Both orders were communicated well and I was kept in form by email and telephone about the order or delivery date. I’ve not ha... See more

Company replied

Rated 5 out of 5 stars

Ordered a Stainless steel towel warmer and Thermostatic valves online. Then decided I wanted 2 sets valves, as price was so good. Rang up, and alteration was handled without problem. Valves arrived ne... See more

Company replied

Rated 5 out of 5 stars

Trade Radiators are the best. I have been busy replacing my old rads with designer radiators and this company have had all the options with style, colour and price. They send a colour swatch to make... See more

Company replied

Rated 5 out of 5 stars
Redirected

Good website and really helpful assistance from Gemma on the phone. Delivery came exactly on time. We bought 3 large flat panel radiators. They work brilliantly and look fantastic. Couldn't fault... See more

Company replied

Rated 5 out of 5 stars

I'm new to Trade Radiators and so far very impressed. Many companies are slow to answer, slow to deliver, claiming "lines are busier than normal" and Covid is slowing everythng down. Quite the reverse... See more

Company replied

Rated 5 out of 5 stars
Redirected

Lovely products at a good price - the valves particularly are beautiful. Also really friendly and professional customer services.

Company replied

Rated 5 out of 5 stars

Great prices and very fast delivery. One of the items ordered had just gone out of stock but I received an immediate email telling me this and very usefully added a link to a similar item which I then... See more

Company replied

Rated 5 out of 5 stars

Would definitely recommend Trade Radiators. Have experienced a great variety & choice of valves, rads and towel rails. Appreciated the ease of using the website, helpful customer service by email a... See more

Company replied

Rated 5 out of 5 stars

First time I have ordered from this company and was so easy there website has a vast range and all the informarion required to order the radiators correctly. There outside delivery company kept me up... See more

Company replied

Rated 5 out of 5 stars

Helpful and friendly staff who made my requested changes to my order without drama. My radiator was received on time, very well packed with all the necessary brackets & fittings. Their website is info... See more

Company replied

Rated 5 out of 5 stars

School style column radiators. Really good quality radiators and they give off a fantastic heat. The house is much warmer with them installed. The tall school style radiators are a really eye catc... See more

Company replied

Rated 5 out of 5 stars

Couldn’t find what a wanted at first on website so used the help facility which was brilliant they helped me through the whole process would highly recommend. The quality of the radiator was second t... See more

Company replied

Rated 5 out of 5 stars

I have now used this company twice and found there delivery service speedy and top class. their radiators are also great quality. I have just bought a traditional bathroom towel radiator and was reall... See more

Company replied

Rated 5 out of 5 stars

The best customer service we have received whist renovating our house. two items were OOS due to Covid- they regular emailed me with updates. One radiator was damaged afterr seeing photos I... See more

Company replied

Rated 5 out of 5 stars

I could not have the radiator i requested as it was out of stock not had been discontinued. They gave me an alternative which I accepted. Arrived within 24 hours of dispatch at 9am. Fitted by dinner... See more

Company replied

Rated 5 out of 5 stars

I ordered a radiator at a good price and it arrived next day, I was kept in the loop all the way through. I also ordered the valves at the same time which arrived the next day by a different courier a... See more

Company replied

Rated 5 out of 5 stars

Lovely radiators, packaged very well. Look great now up on wall. Company were very helpful when I found I had put in my delivery address incorrectly and when I had a query about installing the rads.

Company replied

Rated 5 out of 5 stars

Bought a Reina radiator - completely satisfied with excellent service and a great rad. The item was shown in stock and delivered in a couple of days. Arrived very well packaged and I’m definitely us... See more

Company replied

Rated 5 out of 5 stars

Excellent products. Had a issue with one damaged item. Contacted trade radiators via email and they exchanged the item without any issue. They swapped the item the next day and organised collection o... See more

Company replied

Rated 5 out of 5 stars

Hi. Ordered two rads for job at home, website was easy to use and BTU calculator worked great. Fast delivery and very well protected. Will definitely use again and recommend

Company replied

Rated 5 out of 5 stars

Had a problem with two radiators that we purchased a few years ago. Customer services replied immediately and solved our problem with a replacement. With no quibble. Would highly recommend.

Company replied

Rated 5 out of 5 stars

I was trying to get traditional radiators Trade Radiators has a best deal of 15 Years guarantee on Oslo Nordic Range. Looks very good as well.

Company replied

Rated 5 out of 5 stars

Bit of a mix up with my order but resolved quickly and efficiently. Great company, fab prices and great delivery from tuffnels, communication fantastic. Happy to use your company again

Company replied

Rated 5 out of 5 stars

Trade Radiators offered not only a great range of products which meant I could find everything I needed in one place, but also flexible delivery with very professional drivers who were happy to delive... See more

Company replied

Rated 5 out of 5 stars

Great service . Delivered next day after order. Installer had a query and great customer service. Will definitely use again

Company replied

Rated 5 out of 5 stars

Great service from start to finish. Clear and easy to use web page. Staff were very helpful. Quick service and delivery. Would recommend company and will be ordering again soon.

Company replied

Rated 5 out of 5 stars

Trade Radiators were excellent. I ordered 4 radiators on Friday and they arrived on Monday. I was kept updated about the delivery times all along. The radiators are lovely quality and we cant wait... See more

Company replied

Rated 5 out of 5 stars

Easy ordering and communication and really helpful phone assistance. Have bought from them in the past, great quality Apollo column radiators. Would definitely use this company again.

Company replied

Rated 5 out of 5 stars

Ordered a raw metal vertical radiator for our kitchen diner renovation and very pleased with it and the heritage valves. Great customer service as I needed some advice and it was easy to speak to an a... See more

Company replied

Rated 5 out of 5 stars

Excellent item, very good finish, had to wait due to hold up in the docks for the valves of which were also of excellent quality, used before and will use again

Company replied

Rated 5 out of 5 stars

Unbelievable service ordered and arrived within 24hrs Couldn’t get a better service , ordered over the telephone , excellent and would use again without a doubt

Company replied

Rated 5 out of 5 stars

Radiator looks great. Next day delivery. Price was good. Helpful staff, when I called. I looked at many online. None of the websites told me that the valves would need to be ordered separately. So, gl... See more

Company replied

Rated 5 out of 5 stars

Huge choice of radiators including designer radiators. Great choice of valves. Very fast delivery just 2 days after ordering. Just remember to check all contents within 3 days of delivery in case of d... See more

Company replied

Rated 5 out of 5 stars

The radiators I purchased are of a good quality and very well priced. Delivery was very quick, slight damage on one but rectified very quickly and with no drama.

Company replied

Rated 5 out of 5 stars

Great products, great service! Thoroughly impressed with Trade radiators! Loved how they recommended valves to go with my gorgeous new radiator, they finish it off perfectly. I’d highly recommended Tr... See more

Company replied

Rated 5 out of 5 stars

Fantastic products at a great price and quick delivery. Very happy with the radiators and valves and would definitely recommend this company - thank you!

Company replied

Rated 5 out of 5 stars

The radiator is great modern and cheaper than a lot of similar models elsewhere,delivery was swift so we are very pleased with this company.Jim.

Company replied

Rated 5 out of 5 stars

Great looking radiator with all fixings present. I have not fitted the radiator yet but it looks in good condition. The buying and delivery process was easy to follow as well.

Company replied

Rated 3 out of 5 stars

Radiators where of great quality and delivered very quickly and well Packaged. Only down side was the instruction manual wasn’t for a conventional radiator but a towel rail. Also these instructions... See more

Company replied

Rated 3 out of 5 stars

the wall mounting fixings that were included were not as shown in the diagram sheet causing a delay in having to review the fixings. these were not compatible with the screws in that the holes wer... See more

Company replied

Rated 3 out of 5 stars

The radiator was decent the thermostat was faulty. The business end of the thermostat had no thread in which to screw it together rendering it useless. As the plumber had already used the other side t... See more

Company replied

Rated 3 out of 5 stars

I've not opened the package. That's for the plumber when he gets here, maybe next week. Everything worked as it should but the three days to return is insufficient. I have no idea what it is supp... See more

Company replied

Rated 3 out of 5 stars

we purchased two electric radiators with elements because their website said they are "Pre-filled". This term is unambiguous it clearly means filled beforehand but that's not the case, they send the r... See more

Company replied

We perform checks on reviews


Company details

  1. Boiler and Heating Service

Information provided by various external sources

Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.


Contact info

4.1

Great

TrustScore 4 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great products

Great products, great service! Thoroughly impressed with Trade radiators! Loved how they recommended valves to go with my gorgeous new radiator, they finish it off perfectly. I’d highly recommended Trade Radiators.

May 9, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words! We're thrilled to hear that you're happy with your new radiator and the valve recommendation—it’s great to know they were the perfect finishing touch. We really appreciate your recommendation and look forward to helping you again in the future. Enjoy your new setup!

Best Wishes
Kim Brines

Advertisement
Rated 5 out of 5 stars

Good service

Order came right on time unfortunately radiator was to small refunded with out any hassle good company

April 18, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for your feedback! We're glad to hear your order arrived on time and that the refund process was smooth, even though the radiator didn’t fit your needs. We appreciate your kind words and hope to assist you again in the future!

Best Wishes
Kim Brines

Rated 4 out of 5 stars

Excellent service and experience so far

I've ordered and received the radiator and valves. Everything went very smoothly with great delivery service: prompt and being kept informed.

The online catalogue was also easy to navigate with useful guidance on how to calculate radiator sizes.

I'd like to give 5 stars, however we haven't fitted and used the radiator yet, hence only 4 stars. I will be checking TradeRadiators first when purchasing the vertical radiator that we will need. Highly recommend.

January 1, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind and detailed review! We're really pleased to hear that your ordering experience went smoothly and that our delivery service and online catalogue met your expectations.

Totally understandable about the 4 stars – we hope the radiator performs just as well once it's installed, and we're here if you need any assistance along the way. When you're ready for that vertical radiator, we’d love to help you again.

Thanks again for the recommendation – it means a lot to us!

Best regards,
Kim Brines

Rated 5 out of 5 stars

Good company to deal with for price, selection & quality

I have purchased a few radiators from Traderadiators and have always found the price to be reasonable. They have a good selection and delivery was quick and items well packaged.

March 6, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your continued support and for taking the time to leave such a positive review! We're thrilled to hear that you've consistently found our prices reasonable and our selection up to your expectations. It's also great to know that our delivery service and packaging met the mark.

We truly appreciate your loyalty and look forward to helping you with any future radiator needs!

Best regards,
Kim Brines

Rated 5 out of 5 stars
Redirected

Good website and really helpful…

Good website and really helpful assistance from Gemma on the phone. Delivery came exactly on time. We bought 3 large flat panel radiators. They work brilliantly and look fantastic. Couldn't fault the service from start to finish. Would highly recommend.

April 7, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with both our website and Gemma's assistance. It's great to know that your radiators are working brilliantly and that the delivery was spot on. We truly appreciate your recommendation and look forward to serving you again in the future!

Best Wishes
Kim Brines

Advertisement
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service; highly recommend!

April 4, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Your recommendation means a lot to us! Looking forward to serving you again soon.

Best Wishes
Kim Brines

Rated 5 out of 5 stars

Great all round service

Second order from them to buy some Apollo Roma radiators, 6 so far. Both orders were communicated well and I was kept in form by email and telephone about the order or delivery date.

I’ve not had any issues, all the parts were packaged and arrived problem free. Competitively price in the market and fairly simple website to navigate and find what I was looking for.

Highly recommend considering them if buying radiators.

March 26, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind review! We’re thrilled to hear that both your orders went smoothly and that our communication and service met your expectations. It’s great to know you found our website easy to navigate and the prices competitive. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need anything else, don’t hesitate to reach out!

Best Wishes
Kim Brines

Rated 4 out of 5 stars

I found all your staff most helpful and…

I found all your staff most helpful and professional it arrived on time the communication was excellent thank you

February 25, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that everything arrived on time. We strive to provide excellent communication and service, and it’s wonderful to know that we met your expectations. We truly appreciate your feedback and look forward to serving you again in the future!

Best Wishes
Kim Brines

Rated 5 out of 5 stars

great radiator company

Really quick delivery and good communication. For everything radiator- I would use these people again.

February 14, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words! We're thrilled to hear you were happy with the delivery and communication. We look forward to working with you again for all your radiator needs!

Best wishes
Kim Brines

Advertisement
Rated 5 out of 5 stars

Great range, good prices, and excellent delivery

Trade Radiators offered not only a great range of products which meant I could find everything I needed in one place, but also flexible delivery with very professional drivers who were happy to deliver exactly as I needed. Their prices were very competitive too, meaning I got a great deal on the column radiator and cast iron radiator I'd be hunting for.

February 20, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for your fantastic review! We're so pleased to hear that you found everything you needed in one place and that our flexible delivery service met your expectations. Our team works hard to offer competitive prices and a great shopping experience, so it’s wonderful to know we hit the mark for you. Enjoy your new radiators, and if you ever need anything else, we’re here to help!

Best wishes,
Kim Brines

Rated 5 out of 5 stars

Excellent experience

I could not have the radiator i requested as it was out of stock not had been discontinued. They gave me an alternative which I accepted. Arrived within 24 hours of dispatch at 9am. Fitted by dinner time.

February 21, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for your feedback! We're sorry that your original choice was out of stock, but we're glad we could offer a suitable alternative. It's great to hear that delivery was prompt and that you had it fitted so quickly. If you ever need anything else, we're always happy to help!

Best wishes,
Kim Brines

Rated 5 out of 5 stars

great product

great product, well packaged, easily fitted, prompt delivery - great value

February 1, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind review! We're thrilled to hear that you're happy with the product, packaging, and delivery. We really appreciate your feedback and are glad it was easy to fit. Your support means a lot to us!

Best Wishes,
Kim Brines

Rated 5 out of 5 stars

Fab company

This was my first time using Trade Radiators, I had a few problems with the radiator I was sent, but Customer services was absolutely fantastic throughout and Gemma Jørgensen was very helpful in solving any issues & replacing the radiator for me. Can't recommend them enough & thank you for all your help, best Nick👍

January 22, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words! We're so glad to hear that Gemma and our customer service team were able to assist you and resolve the issues with your radiator. We truly appreciate your patience and understanding. It's fantastic to know that you had a positive experience with us, and we really appreciate your recommendation!

Thanks again for choosing Trade Radiators, and don't hesitate to reach out if you need anything else in the future.

Best Wishes,
Kim Brines

Advertisement
Rated 5 out of 5 stars

Great radiator valves

Super. service , lovely radiator valves fitted easily,look great , good price ,fast well packed delivery

January 30, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your wonderful review! We're thrilled to hear that you're happy with the radiator valves and the service you received. It's great to know they fit perfectly and look great in your space. We really appreciate your feedback and hope to serve you again soon!

Best Wishes,
Kim Brines

Rated 5 out of 5 stars

Radiator looks great

Radiator looks great. Next day delivery. Price was good. Helpful staff, when I called. I looked at many online. None of the websites told me that the valves would need to be ordered separately. So, glad I phone

January 29, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

hank you for your feedback! We're really glad to hear you’re happy with the radiator and that the delivery went smoothly. We totally understand how it can be tricky to keep track of the additional parts, so it’s great that our staff were able to help with the valve info. We always try to provide as much clarity as possible, but we’ll definitely take your comment on board to improve the online details. If you need anything else or have more questions, don’t hesitate to reach out!

Best Wishes,
Kim Brines

Rated 5 out of 5 stars

Excellent after sales customer service

Excellent after sales customer service, I’ve bought 13 radiators from trade radiators and after a few months one of them developed a minor issue. After contacting customer service they were able to arrange for the to be radiator collected and fixed. Great communication throughout from Gemma.

The radiators are great and the customer service matches - I would definitely recommend

January 28, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your kind words! We're thrilled to hear that you're happy with both our radiators and the after-sales service. Gemma and the team always strive to provide top-notch support, and it’s great to know that we could resolve the issue for you quickly. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out.

Thanks again for choosing Trade Radiators! 😊

Best wishes,
Kim Brines

Rated 5 out of 5 stars

Love my Nordic Oslo columns

Would definitely recommend Trade Radiators. Have experienced a great variety & choice of valves, rads and towel rails. Appreciated the ease of using the website, helpful customer service by email and phone, smooth efficient deliveries & returns /refunds and all round good quality which has made me very happy & impressed.
My plumbers commented on the quality of the column rads and valves and even complimented the fact that Kim and Gemma knew their stuff on the phone.
I am so pleased I went ahead with my purchases, replaced all my old rads with Nordic Oslo columns , giving off so much heat and look so beautiful, like they were always there. Thank you TR .

January 27, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience with us at Trade Radiators. It’s great to know that the variety and quality of our products, along with the service from Kim and Gemma, made such an impression—your plumber's compliments mean a lot to us!

We’re so happy to hear that your new Nordic Oslo columns are not only performing beautifully but also look like they’ve always been a part of your space. Thank you for choosing us for your radiator upgrade, and for taking the time to share your feedback. If you ever need anything else, don’t hesitate to reach out. We’re here to help!

Enjoy your new radiators, and thanks again for recommending us!

Best wishes
Yasmin Dar

Advertisement
Rated 5 out of 5 stars

Great prices and very fast delivery

Great prices and very fast delivery. One of the items ordered had just gone out of stock but I received an immediate email telling me this and very usefully added a link to a similar item which I then ordered. The item was slightly cheaper and the refund to my PayPal account was done straight away. Great customer service. I have used Trade Radiators before and will use them again - highly recommended.

January 10, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators


Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our service. It's great that the alternative item worked out for you, and we’re glad we could get the refund processed quickly. We really appreciate your continued trust in us and look forward to serving you again in the future! Thanks for recommending us. 😊

Best Wishes
Kim Brines

Rated 5 out of 5 stars

Fast delivery. Lovely radiators.

Ordered the Nordic Raw Metal Column radiators.
Delivery came really quickly and the communication to both arrange the delivery and update on delivery were really good.
Love the radiators, they look great and the price was very competitive so we're very pleased.

January 16, 2025
Unprompted review
TradeRadiators logo

Reply from TradeRadiators

Thank you for your fantastic 5-star review! We're delighted to hear that your radiators arrived quickly and that you love their appearance. If you have any questions in the meantime, just let us know.

Best wishes,
Kim Brines

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look